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Home → Customer Service → Returns & Exchanges
Returns & Exchanges
Easy, Hassle-Free Returns & Exchanges
We gladly accept unopened returns on all Poly and Jabra headsets and accessories
within 30 days of your receipt of the product. Other products from different
manufacturers may have restrictions and need approvals case by case.
Poly and Jabra headsets and accessories must be in its original manufacturer
packaging, both inside and outside must be unused. Incomplete returns will
receive a credit subtracting missing accessories or packaging. Any exceptions to
this policy will be made at our discretion and are subject to a restocking fee.
If a return or exchange is needed as a result of our error, including any
shipments to the wrong location, we will provide a prepaid label to return the
item and will pay to ship the replacement item via standard ground shipping if
for both orders within the continental U.S.
If the exchange request is based is a product failure it must be reported within
14 days of customer's receipt of the product. We will provide a prepaid label to
return the item and will pay to ship the replacement item via standard ground
shipping for both orders within the continental U.S. Products must be in its
original manufacturer packaging, both inside and outside must be unused.
Incomplete returns will receive a credit subtracting missing accessories or
packaging. Any exceptions to this policy will be made at our discretion and are
subject to a restocking fee.
Damage during Shipment must be reported within five (5) business days of receipt
of the package. Please take photos of the outside of the shipping box, as well
as photos of the contents of the package before items are removed and photos of
any damage. If you suspect product damage due to shipping, please test any
products immediately.
Some restrictions apply to custom-built or special-order product where the
manufacturer does not allow returns or charges a restocking fee. In those cases,
we do our best to find a reasonable solution to our customer's request to return
or exchange, but this often involves a restocking fee. In some cases, the
product cannot be returned once purchased.
WHERE TO SHIP RETURNS & EXCHANGES:
UnifiedCommunications.com
c/o Returns & Exchanges
2075 East Governors Circle
Houston, TX 77092
Obtain a Return Authorization Number (RMA) by calling 800.641.6416 or emailing
our sales department at sales@UnifiedCommunications.com, a note describing the
issue or defect is required to ensure proper processing. Serial number may be
requested depending of the manufacturer and in some cases a picture of the box
received if some items are reported missing.
Buyers outside the continental U.S. shall be responsible for return shipping, as
well as replacement shipping above the cost of ground service to the continental
U.S.
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© 2023 UnifiedCommunications.com — A division of Tele-Communication, Inc. All
Rights Reserved.
Headquarters: 2075 East Governors Circle, Houston, TX 77092
© 2023 UnifiedCommunications.com — A division of Tele-Communication, Inc. All
Rights Reserved.
Headquarters: 2075 East Governors Circle, Houston, TX 77092
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