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SIGNING
Find answers to your eSignature signing questions.
* 977 Topics
* 2,748 Replies
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977 TOPICS
Recently Active
Most Replies Most views Newest First
L
LTaylorNewcomer
asked in Signing
HELP WITH DOCUMENT ACCESSED VIA EMAIL.
Hi, i am opening a document via email sent from my employer which requires my
initials printed on several pages, then a signature at the bottom. When i open
to document it takes me to https://au.docusign.net/Signing/ xxxxxx xxxxxx I have
accidentally my wrote my signature while accessing the document via my phone as
my initials and have no option to change them I cannot access this email via my
account as when i sign in it takes me to https://apps.docusign.com/send/home
‘Alternate Signing Method’ Visit Docusign.com, click 'Access Documents', and
enter the security code: I have the security code from the email, but when i go
to the link and use the security code, it will take me to my
au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When
i try to contact support through https://support.docusign.com/s/?language=en_US
then https://support.docusign.com/s/contactSupport?language=en_US and i click
‘open a support case’ https://support.docusign.com/CSP_DSClogin?ec=3
03
A
1 hour ago
J
JeromeDNewcomer
asked in Signing
TROUBLESHOOT WITH DOCUMENT
Hello, Customer send us a document to sign but when we clinck on the link we
have this issue : The customer sent us 2 times the document but same issue.
Someone have an idea ? Thanks, Jérôme
13
A
1 hour ago
P
PeteNewcomer
asked in Signing
E-SIGNATURE ERROR ON FRENCH GOV SITE
Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave
08
N
2 hours ago
A
arielabaruffaldiNewcomer
asked in Signing
POWERFORM ESIGNATURE IS RETURNING AN ERROR
I have an issue with my docusign account. All the forms are returning this
error: Unable to load PowerForm signing process.Error: Something went wrong. Try
again later. I already enabled the logs, you’ll find them attached. Thank you,
Ariela
00
A
3 hours ago
J
JBoothNewcomer
asked in Signing
SECURITY QUESTION
Is the docusign signature code underneath the signature related to the docusign
envelope code?
02
C
3 hours ago
J
jayceeNewcomer
asked in Signing
PRE SAVED SIGNATURES
Hello, I understand that DocuSign automatically recognizes our account, and once
we sign an envelope for the first time, it pre-saves the signature for
subsequent envelopes. For security reasons, I would prefer my signature not to
be pre-saved. How can we address this?
02
C
3 hours ago
P
pddlcNewcomer
asked in Signing
TROUBLE WITH MATCHING ID
I’m having trouble signing a document sent by our notary through an email link.
After putting my initials and signature on the document, a new window via IDnow
pops up and I’m asked to confirm my mobile number, followed by an option to
either take a photo of my ID or to upload a document with my ID. Either way, I
can confirm my ID (passport) and get a success message, but when returning to
DocuSign from the IDnow-window I get an error message saying that the name on my
ID and the document doesn’t match. I noticed that there was some text before my
name, which our notary put there - could that be the problem? Please see
attached screenshots, red underline under the text I’m referring to. Thank you
in advance,Pierre
03
C
3 hours ago
C
ChristineNewcomer
asked in Signing
CHANGING A PERSON WHO HAS TO SIGN AFTER DOCUMENT HAS BEEN SENT OUT
Hello - I sent a document out for multiple signatures only to find out later
that one of the recipients is not correct and I need to change the person to
someone else. Is this possible without deleting the document and send out as a
new one? Thanks.
03
C
3 hours ago
L
loriwagnerNewcomer
asked in Signing
WHAT IS A DOCUSIGN MANIFEST?
Hi, I have received a request to provide a DocuSign Manifest in order to accept
electronic signature. Any one know how to go about this? Thanks, Lori
02
C
3 hours ago
P
PintelNewcomer
asked in Signing
IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN
DOCUSIGN PROCESS?
Hi, is the validity of the digital signatures effected or becomes invalid if
each party to a contract takes care only for collecting its own signatures via
independent docusign processes? E.g.: Party A internally signs contract via
docusign After completion Party A sends the contract via (regular) email to
Party B Party B starts a new docusign process with its own account to collect
its internal signatures Party B sends “completely” signed contract back to Party
A via (regular) email.
07
C
3 hours ago
T
TKristenNewcomer
asked in Signing
SIGNATURE
When clicking the Sign box in document, it does not adopt my name to a signature
but instead puts in Docu Sign. There is no option to change this entry. Please
advise.
07
C
3 hours ago
A
Araceli MiguelNewcomer
asked in Signing
IDENTIFICATION ERROR
Hey, so I have an issue, the app cannot identified me, even though I did all the
steps to get identify multiple times ( with my id, my face) and I really need to
sign important documents today and without the identification of the app I
cannot signs those documents? Can someone help me?
02
C
3 hours ago
D
DGrodekNewcomer
asked in Signing
BLURRY NUMBERS ON SENT DOC BUT NOT VISIBLE IN TEMPLATE OR PREVIEW
When my doc is received via DocuSign, the viewer sees double or blurry numbers
in my column that has currency. I do need see this issue on the template, or the
preview or when I open the docusign as a receiver on my cell phone.
03
C
3 hours ago
M
mckenzieNewcomer
asked in Signing
WITNESS
When a witness is to sign a document do they have to visibly witness the signer
signing (say through facetime) or is the security on the computer enough to
verify that the witness has witnessed the signature.
14
C
3 hours ago
E
EcpNewcomer
asked in Signing
NOT GETTING DOCUSIGN EMAILS
Not receiving emails from expired links, also not getting new links to sign
documents (this is affecting more than just me in my organisation but Docusign
is working fine for others). Made sure not on blocked email list and on safe
receipients list but this has made no difference.
04
C
4 hours ago
T
tputnamNewcomer
asked in Signing
UNABLE TO OPEN OR DOWNLOAD COMPLETED DOCUMENT
I sent a document for signatures, including my own and received the completion
email notification. I then sign in and download, however when I try to open the
document, I get an error “We can't open this file, something went wrong”. I have
never come across this.
00
T
5 hours ago
N
npateObserver
asked in Signing
CAN A DOCUMENT BE LOCKED UNTIL A RECEIVED SIGNATURE IS COLLECTED, THEN THE
DOCUMENT WILL OPEN FOR REVIEW?
I want to send out a document that needs to have a correct received on date and
signature, would it be possible in any way to have the recipient have to sign
that portion of the document before the rest of it opens for viewing (maybe, if
possible, to add an alert “this is only a received confirmation signature....”
00
N
5 hours ago
B
BrendaHNewcomer
asked in Signing
ENVELOPE - CAN WE SEND BACK FOR CHANGE TO SELECTION AFTER MARK COMPLETED?
I have a recipient that completed and signed and envelope, but they checked the
wrong box. Can I send it back to them to modify or what is the best way to send
it back to them to fix? Thanks, Brenda
03
N
6 hours ago
I
Integra Wealth SolutionsNewcomer
posted in Signing
CLIENT NOT ABLE TO GET OPTION TO COMPLETE THE ENVELOP
Hi team, One of our clients is not getting the option to complete the envelop.
Kindly look into this matter as it is very urgent. Thank you.
00
I
16 hours ago
D
DarrylSankarNewcomer
asked in Signing
WET SIGNATURES
I’m trying to set up a envelope that requires a wet signature from one of the
signers. I have done a test send and the recipient does not have the option to
Print and Sign. Is there any settings that we need to activate? or any way to
require a wet signature on a document via DocuSign?
06
A
2 days ago
A
arbasialdiNewcomer
asked in Signing
CERTIFICATE OF COMPLETION - SEND IT OR NOT ?
Hello fellow members, If I email someone a document signed by docusign and they
were not part of the envelope, should the certificate of completion be sent
together with the signed document or not ? Does sending it pose a security risk
in any way shape or form, given that some personal information is written in it,
such as name, email, position etc ? Thank you
04
N
3 days ago
L
Lisa FNewcomer
asked in Signing
HOW CAN I SEE WHO IS BEING REQUESTED TO SIGN A DOCUMENT, AND WHERE THEIR
SIGNATURE IS BEING REQUESTED?
If someone sends me a document to sign, how can I see who else is being
requested to sign and where their signature is required? I want to be sure the
correct people are being requested to sign a document, and that their signature
is being requested in the correct places on the document.
01
3 days ago
M
MRSNewcomer
asked in Signing
TITLE UNDER SIGNER EVENTS
Anyone know how to update an outdated title of the signer that appears in Signer
Events. (This individual doesn’t have a DocuSign account) Thanks!
01
3 days ago
lvincentNew Voice
asked in Signing
ISSUE WITH UNCLICKABLE SIGNATURE BUTTON IN FOCUS VIEW ON DOCUSIGN
Hello, I am encountering an issue with the "focus view" feature on DocuSign.
When I click "Next" to go to the signing location, part of the signature button
becomes unclickable (an interdiction icon appears). However, when I navigate to
this button using the scroll bar, this issue does not occur. To better
illustrate the problem, I have attached a GIF showing this behavior. Could you
please explain why this happens and how to resolve it? Thank you in advance for
your assistance. Best regards,
02
3 days ago
V
Victoria-nolaNewcomer
asked in Signing
FRAUDULENT SIGNED DOCUMENT IN MY ACCOUNT MARKED "COMPLETED"
I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru
05
3 days ago
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