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Current country and language selectionAustria | English




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MAIN CONTENT


DATA PROTECTION

Security is the top priority for Austrian Airlines AG. Naturally this applies as
much to the protection of your privacy as it does to the security of your
personal data.



Our data protection promise
Information concerning data protection
Browser cookies
Newsletter
Data collection for foreign authorities
Information about the processing of your personal data
Privacy Policy for your austrian.com profile
Your Data Protection Rights
To the data subject rights form
Privacy Policy for the Austrian Airlines Facebook page
Privacy Policy Austrian Airlines Chatbot Facebook Page
Data Protection Notice and Declaration of Consent Austrian Chatbot



OUR DATA PROTECTION PROMISE

We promise we will handle your personal data carefully and conscientiously.
That’s why the processing of your personal data is continually reviewed, and
corresponding technical and organisational security measures are taken. The
personal data you entrust us with is thereby protected against manipulation,
loss or access by unauthorised persons. To be able to offer you this protection
in the long-term, our data security measures are, of course, continually
reviewed and renewed.

--------------------------------------------------------------------------------




INFORMATION CONCERNING DATA PROTECTION

Version: 2.0
As of: November 05th, 2021


PREAMBLE

With the following Privacy Policy, Austrian Airlines AG would like to clarify to
users of the austrian.com website what kind of personal data are processed
within it.

In addition, the General Terms of Carriage for the operation of flights apply.

For reasons of easier legibility, this Privacy Policy does not make a
distinction between male and female persons. The relevant terms apply in all
cases to both sexes, in line with gender equality.


1. RESPONSIBLE AUTHORITY

Austrian Airlines AG (Office Park 2, Postbox 100, 1300 Vienna Airport, Austria;
hereinafter also “we” or “us”) hereby informs you about the processing of your
personal data as part of your use of the austrian.com website.

When we refer to the Lufthansa Group below, we mean the airlines Lufthansa,
SWISS International Airlines AG, Austrian Airlines AG and Eurowings GmbH,
together with Miles & More GmbH and other companies of the Lufthansa Group.

If you have further questions about data protection in connection with the
austrian.com website, please contact our Data Protection Officer via the contact
details provided under the section “Data subject rights”.


2. DATA SUBJECTS

Data subjects to whom this Privacy Policy applies are natural persons who use
the austrian.com website.


3. SECURITY HAS THE HIGHEST PRIORITY

Security has the highest priority, according to the Austrian Airlines AG creed.
This creed most certainly also applies to the handling of personal data in our
company.

You entrust us with a lot of your personal data, whether it’s in the course of
booking a flight, checking in or subscribing to our newsletter. It is an
important concern for us that we handle your personal data with the greatest
care and protect your privacy. Data protection is taken into account in our
business processes at all times.

By using the austrian.com website you agree to this Privacy Policy.

This Privacy Policy applies when entering this website as well as all
sub-websites of the Austrian Airlines AG. The pages in this website may contain
links directing you to other providers outside of Austrian Airlines AG, to which
this Privacy Policy does not apply. Austrian Airlines AG does not undertake any
liability for the content of other websites and providers. Please note that
different data protection regulations apply when you leave this website.

We use the services of selected commissioned data processors for the technical
and organisational implementation of our website. These are contractually
obliged to process the obtained personal data solely according to our
instructions.


4. PURPOSES OF THE AUSTRIAN.COM WEBSITE

The austrian.com website is designed to make Austrian Airlines AG online
services easier and more convenient to use. This includes:

 * booking flights,
 * the use of additional booking services such as booking seats, online
   check-in, in-flight entertainment, etc.,
 * rebooking or cancellations,
 * claiming offers from the Lufthansa Group and our partner companies (these are
   companies with which Austrian Airlines cooperates) in order for us to provide
   you with further offers.


PARTNER INFORMATION IS PROVIDED BY THE FOLLOWING PARTNERS OF AUSTRIAN AIRLINES
AG:

Brand nameCompany name Brand name Company name A1 A1 Telekom Austria
Aktiengesellschaft ACTS ACTS COMMUNICATION Gesellschaft mit beschränkter Haftung
AirportDriver AD Mietwagen Service Gesellschaft mit beschränkter Haftung Audible
Audible Gesellschaft mit beschränkter Haftung Austrian Miles & More Mastercard
World card complete Service Bank Aktiengesellschaft Beachmajors Beach Majors
Gesellschaft mit beschränkter Haftung Billa & Billa Online Shop BILLA
Aktiengesellschaft Booking.com Booking.com B.V. Breitling BREITLING Société
anonyme CAT – City Airport Train City Air Terminal Betriebsgesellschaft mit
beschränkter Haftung CarTrawler ETRAWLER Deutsche Zentrale für Tourismus
Deutsche Zentrale für Tourismus eingetragener Verein Diners Club Card Austria DC
Bank Aktiengesellschaft Diners Club Card Slovakia Diners Club CS, s.r.o. (DC
Bank Aktiengesellschaft) ERV Europäische Reiseversicherung AG Italienische
Zentrale für Tourismus ENIT Agenzia nazionale del turismo Falstaff Gourmetclub
Falstaff Verlagsgesellschaft mit beschränkter Haftung Cercle Diplomatique FCM
firstclassmedia Gesellschaft mit beschränkter Haftung Vienna Airport Flughafen
Wien Aktiengesellschaft Gebrüder Heinemann Gebr. Heinemann Wien Gesellschaft mit
beschränkter Haftung Geomix geomix Gesellschaft mit beschränkter Haftung Hilton
Hotels Hilton International Wien Gesellschaft mit beschränkter Haftung Kärnten
Tourismus Kärnten Werbung Marketing & Innovationsmanagement Gesellschaft mit
beschränkter Haftung Kurier Mediaprint Zeitungs-und Zeitschriftenverlag
Gesellschaft mit beschränkter Haftung & Co KG Lifeball LIFE+ Verein zur direkten
Unterstützung von HIV-Positiven und an AIDS erkrankten Menschen (registered
association) Mastercard Mastercard Europe Société Anonyme Miles & More Miles &
More Gesellschaft mit beschränkter Haftung Tourism in Upper Austria
Oberösterreich Tourismus Gesellschaft mit beschränkter Haftung ÖAMTC
Österreichischer Automobil-, Motorrad- und Touringclub (ÖAMTC) (registered
association) ÖBB ÖBB-Personenverkehr Aktiengesellschaft Austria advertising
Österreich Werbung (registered association) Payback PAYBACK Austria Gesellschaft
mit beschränkter Haftung Raiffeisenbank Mastercard World Raiffeisen Bank
International Aktiengesellschaft SalzburgerLand Tourismus SalzburgerLand
Tourismus Gesellschaft mit beschränkter Haftung Steiermark Tourismus Steirischer
Tourismus mit beschränkter Haftung T-Mobile Austria T-Mobile Austria
Gesellschaft mit beschränkter Haftung Tirol Werbung Tirol Werbung Gesellschaft
mit beschränkter Haftung Verlagsgruppe News Verlagsgruppe News Gesellschaft mit
beschränkter Haftung Vienna Airport Lines ÖBB-Postbus Gesellschaft mit
beschränkter Haftung Juwelier Wagner (Wagner Jewellers) Juwelier Wagner
Gesellschaft mit beschränkter Haftung Wiesenthal Wiesenthal Handel und Service
Gesellschaft mit beschränkter Haftung Wien Tourismus (Vienna Tourist Board)
Wiener Tourismusverband (public law corporation) Wiener Johann Strauss Orchester
(Vienna Johann Strauss Orchestra) Wiener Johann Strauss Orchester (registered
association)

--------------------------------------------------------------------------------

4.1. BOOKING FLIGHT TICKETS

When you book a flight via the austrian.com website, the following personal data
is processed:

 * title, first name, surname,
 * date of birth,
 * email address, contact address (street, town and postcode), telephone number,
 * frequent flyer programme,
 * meal preference (requested menu),
 * your specific service requests (e.g. transport assistance, accompanying
   assistance, etc.) and
 * credit card data.

Irrespective of the travel destination, the following personal data may or must
be given:

 * date of birth
 * nationality and passport data
 * Visa data

We only process your personal data in order to fulfil the carriage contract, to
issue your desired flight ticket and to send you a booking confirmation. Your
booking confirmation will be sent unencrypted via electronic channels. In
addition, we process your personal booking data solely on the basis of statutory
regulations or with your consent. If you provide us with any personal health
information when booking your flights so that we can provide you with the
relevant assistance in accordance with your medical needs, this data will only
be processed for the provision of those services and/or shared with third
parties (e.g. airports, security checks, etc.) for the provision of those
services.

If you use other services on our website relating to your flight (e.g.
downloading e-Journals), the personal data collected is only processed for the
fulfilment of the contract.

If you carry out the purchase of a flight ticket not only for yourself but also
for a person travelling with you, please note that you must have the relevant
power of representation.

Please also note that we will store your passenger data. In principle, the
retention period is three years, unless other statutory or legitimate interests
prevent the deletion of such data.

4.2. ONLINE CHECK-IN

When you use our online check-in, we process the following personal data about
you:

 * name and booking code
 * contact details (email address, telephone number)
 * your specific service requests (e.g. meal preferences, transport assistance,
   accompanying assistance, etc.)

We only process your personal data for the fulfilment of the carriage contract.
Please note that we store your passenger and check-in data. In principle, the
retention period is three years, unless other statutory or legitimate interests
prevent the deletion of such data.


5. CONNECTION WITH FREQUENT FLYER PROGRAMME

When booking a flight or checking in online, you can indicate a frequent flyer
programme by providing your frequent flyer number for the purposes of earning
mileage credit.

Please note the data protection information for your frequent flyer programme.

STAR ALLIANCE BIOMETRICS

Star Alliance Biometrics is a Star Alliance product and enables voluntary
biometric identification (facial recognition) of the passenger at the airport.
Austrian Airlines currently offers the use of biometric services at the
following access points: boarding at the airports Vienna, Frankfurt and Munich
for chosen flights.

Registration for Star Alliance Biometrics is done directly with Star Alliance. 

Please read the Star Alliance Privacy Policy for further information about
registering.

Austrian Airlines processes the following personal data: 

 * Your Miles & More number and your boarding pass information are transmitted
   to Star Alliance to build a day-specific identification file (“Gallery of the
   Day”). For registered users, this is carried out based on their consent in
   accordance with Art. 6(1)(1)(a) GDPR; 
 * A short video sequence is recorded at those access points/devices staffed by
   Austrian Airlines at the airport that have integrated biometric services from
   Star Alliance Biometrics. A photo is extracted from this that is used to
   identify you.
   This is carried out for registered users based on their consent in accordance
   with Art. 6(1)(1)(a) GDPR; for non-registered passengers, e.g. travellers
   that walk by the touchpoints by chance, these data are processed in the
   interest of efficient operations pursuant to Art. 6. Para. 1 lit. f) GDPR.

Categories of recipients

 * Austrian Airlines uses IT service providers which have been placed under a
   contractual obligation to comply with data protection and data security in
   accordance with the GDPR.
 * Austrian Airlines to transmit the data to the Star Alliance as described
   above.

Duration of data storage

 * At the access points/devices, your data will be deleted as soon as the
   identification process has been completed or your data has been transmitted.
   The data of non-registered travelers will be deleted immediately.
 * The day-specific identification file (“Gallery of the Day”) is generated and
   processed under the responsibility of Star Alliance and is deleted on a
   flight-by-flight basis two hours after departure.

You can withdraw your consent to the use of biometric identification at any
time. You can do so in the profile management section of the Star Alliance
Navigator app by deleting your biometric profile there. Your withdrawal of
consent does not affect the lawfulness of any processing performed based on this
consent before the withdrawal of such consent.

The provision of personal data is not required by law or contract, but is
required for the use of the product Star Alliance Biometrics.
No automated decision-making including profiling is carried out.


6. ELECTRONIC COMMUNICATION

Provided you have given your consent, you will receive information, offers,
customer satisfaction surveys and newsletters, including from partner companies,
relating to the subject of travel from Austrian Airlines AG by email, SMS,
messenger services and telephone.


7. TRANSMITTING PERSONAL DATA TO THIRD PARTIES

The personal data you disclosed when successfully booking a flight will only be
shared with third parties (e.g. operating airlines, airports, etc.) for the
fulfilment of contractual obligations.

The transmission of personal data to domestic and foreign courts, authorities or
other state institutions will only be carried out in accordance with applicable
statutory requirements.

7.1. TRANSMISSION OF PERSONAL DATA TO FOREIGN AUTHORITIES

The collection or transmission of personal data to state institutions and
authorities will only be carried out in accordance with applicable statutory
requirements.

Please note: all data provided by you in the context of a booking may be subject
to transmission.

7.2. APIS DATA (ADVANCE PASSENGER INFORMATION SYSTEM)

In a variety of countries, airlines are under legal or official obligation to
transmit passenger data before the respective flight lands in the destination
country, that is, if your destination or transfer airport is based in one of the
states affected. Such legal regulations generally involve the transmission of
data pertaining to the identity and the travel documents (passport, visa) of the
passenger boarding the flight.

We generally do not have access to these data, which is why they must be
collected before departure. This is increasingly carried out via the so-called
“machine-readable zone” on newer travel documents. The collection of this data
is intended solely for direct transmission to the authorities of the destination
country.

7.3. SECURE FLIGHT

In accordance with the regulations of the Transportation Security Administration
(TSA), you are obliged, for the purposes of Watch List Screenings on the basis
of 49 U.S.C. Section 114 of the Intelligence Reform and Terrorism Prevention Act
of 2004 and 49 C.F.R. Part 1540 and 1560, to provide your full name, date of
birth and gender. If available, you can also provide your redress number. If you
do not provide your full name, date of birth and gender, you may be denied the
right to travel or to access the departure area. Within the scope of its public
records system, the TSA can exchange the data provided by you with law
enforcement authorities, intelligence services and other organisations.

You can find further information about the Privacy Policy of the TSA, the
documentation system and the data protection implications on the TSA website at
www.tsa.gov.


8. COLLECTION OF CONTACT DATA

In accordance with EU Regulation No. 996/2010 (EU Regulation No. 996/2010 of the
European Parliament and of the Council of 20 October 2010, for the Investigation
and Prevention of Accidents and Incidents in Civil Aviation and Repeal of
Directive 94/56/EC), we give you the option on our website to provide the name
and telephone number, or email address, of a contact person, who should be
contacted in the event of an aviation accident. These details will be used
exclusively for this purpose and will be deleted after the last flight you have
boarded.

Please note: These data are not linked with the reservation – if you rebook,
these details must be re-entered.


9. LEGITIMATE INTERESTS

Should we process your data, in our legitimate interest, aside from the purposes
stated above, it will be for the following purposes:

 * to claim, defend or enforce legal claims;
 * for the transparency and further development of business processes subject to
   the stated retention periods.


10. REVIEW OF PAYMENT TRANSACTIONS

Austrian Airlines AG reviews payment transactions in connection with flight
bookings to prevent fraud and other improper use. For this purpose, Austrian
Airlines AG uses both internal and external resources. If specific circumstances
are detected, Austrian Airlines AG reserves the right to share information,
including personal data, with other companies of the Lufthansa Group.


11. USE OF COOKIES

Find out about cookies and their use

--------------------------------------------------------------------------------


12. USE OF THE WEB ANALYSIS TOOL

ADOBE ANALYTICS

We use Adobe Online Marketing Cloud’s Adobe Analytics to save web data and
information (“data”) as a host. Adobe is an “ASP” (Application Service Provider)
that offers a service called Adobe Analytics that tracks and analyses customer
websites. This allows us to analyse visits to our website with the goal of
understanding our customers’ needs. We constantly improve the website and mobile
app based on this information. The data collected is not associated with a
particular individual. It will merely be evaluated as part of web analysis using
anonymous, aggregated data for statistical purposes.

To deactivate the collection of data through Adobe Online Marketing Suite,
please click here.

--------------------------------------------------------------------------------

CLICKTALE

On our website, we use the ClickTale analysis service. ClickTale can record
mouse clicks, mouse movement and scrolling behaviour. In addition, ClickTale
saves your form entries during booking so that we can optimise the process. We
use the information that ClickTale processes so that we can continue to improve
our website and make it as user-friendly as possible.

To deactivate the collection of data by ClickTale, please click here.

--------------------------------------------------------------------------------


13. AUSTRIAN CAREER COCKPIT

Apply to us directly online via the Austrian Career Cockpit, or receive
interesting job offers via email. To do so, create a profile with your personal
details. We handle your data confidentially and do not pass it on to third
parties. You can delete both your profile and your online application at any
time. To do so, please contact us via email at: karriere@austrian.com.


14. MYSELFIE APP

The mySelfie App was programmed to capture Austrian employee moments and quotes.

The participant grants Austrian Airlines a global, transferable and
non-exclusive exploitation right and right of use, until further notice, in
relation to contributions and content (e.g. text, photos) provided. Austrian
Airlines has an unlimited right to use the photos for communication and
advertising purposes. Austrian Airlines can reject content from participants at
any time.

Each participant remains responsible for his/her own content. The participant
guarantees they will not provide Austrian Airlines with any contributions or
content whose provision, publication or use would violate existing laws or the
rights of third parties. The provision of contributions that are racist,
pornographic, inhuman, offensive or immoral is expressly prohibited. The
participant guarantees that the content provided does not violate the rights
(especially copyrights) of third parties. The participant indemnifies and holds
Austrian Airlines and its employees and partners harmless against any
justifiable claim for damages or injury that may result from the publication of
their post or content.

If you would like to withdraw your consent for the publication of your photos,
please send your photo and withdrawal to public.relations@austrian.com.


15. DATA SECURITY

Austrian Airlines AG implements technical and organisational data security
procedures to protect your personal data against incidental and wilful
manipulation, loss and destruction, or against access by unauthorised persons.
Data security measures at Austrian Airlines AG are continuously evolving to
ensure our technical security procedures reflect the latest standards in
technological development. In the same way, our staff at Austrian Airlines AG in
the data security and data protection divisions undergo training and are subject
to organisational procedures designed for secure data processing.


16. DATA SUBJECT RIGHTS

Austrian Airlines AG is deeply committed to making our data processing
procedures clear and transparent. It is therefore important that our customers
are not only able to withdraw their consent, but also to exercise the following
rights they have:

 * Right to information
 * Right to correction of their personal data
 * Right to deletion
 * Right to restriction of processing
 * Right of data portability
 * Cookies

You must submit your data subject rights request in writing using the online
form with proof of your identity (scan or copy of an official photo ID).

Online form




You can also send this type of request to us by post:

Austrian Airlines AG
Legal Office - Data Protection
Office Park 2
Postbox 100
1300 Vienna Airport

If you have any concerns about data protection law, please contact us by post at
the address given above or contact our company’s data protection officer using
our online form.

You also have the right to file a complaint with the Data Protection Authority
as the competent supervisory authority. The data protection authority with
jurisdiction for Austrian Airlines AG is:


Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna

Telephone: +43 (0) 52 152 – 0
Email: dsb@dsb.gv.at


17. DISCLAIMER

This Privacy Policy only applies to the processing of personal data when using
the austrian.com website. This Privacy Policy does not cover other websites, in
particular third-party websites. If you leave the austrian.com website, we ask
you to consult the validity of the applicable data protection provisions of
those other websites.

--------------------------------------------------------------------------------


WHAT HAPPENS IF YOU RECEIVE OUR NEWSLETTER?

Please note: The email notification you have just received may contain
confidential information intended only for the use of the addressee named in the
email header. If you are not the intended recipient of this message, any use,
distribution or reproduction of this message is prohibited.

If you have received this notification in error, please notify us immediately
at: impressum@austrian.com

We accept no liability for any damage caused by any virus transmitted in this
email.

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DATA COLLECTION FOR FOREIGN AUTHORITIES

There is a legal or official obligation for aviation companies in various
countries to send passengers’ personal data from the reservation system to the
relevant authority. You can find these countries here – and find out what data
is shared with just one click

For information, complaints and data information, please contact us on
+43 5 1766 1000 (at the local rate from anywhere in Austria, Mon-Sun and
holidays 08:00 to 20:00) or contact us via our contact forms.


WHY IS PASSENGER DATA SENT TO THE US AND CANADIAN AUTHORITIES?

Austrian Airlines is obliged to send all reservation data due to an agreement
between the EU and USA or Canada. The carriage of passengers from, to or via the
USA or Canada is not permitted if we do not comply with this obligation.


WHAT DATA IS SENT TO THE US AND CANADIAN AUTHORITIES?

Austrian Airlines sends the booking codes of those passengers who are travelling
with us from, to or via the USA and Canada to the immigration authorities of the
USA and Canada (so-called "PNRs"= "Passenger name records") .

PNR data contains all the information you have given during your reservation and
that is stored in our reservation system. At present, only the USA and Canada
require the transmission of this data.

Please note: PNR data must be distinguished in principle from API data (=
Advanced Passenger Information). API data is included in your passport (surname,
first name, date of birth, nationality, passport number and gender); it is
collected as part of the check-in process (usually via electronic recording of
the magnetic strip on the passport) and is sent immediately after departure.
This is required by law for entry into countries such as the USA, Canada, Japan
and India.

For more detailed information, see Entry provisions.


LINKS

You will find further information about data collection for foreign authorities
via the following links:

 * Austrian Terms and Conditions of Carriage
 * FAQs about the European Commission
 * Agreement between the European Union and the United States of America about
   the processing of passenger data records
 * Agreement between the European Union and the Government of Canada about the
   processing of expanded passenger data and passenger data records
 * 


DATA COLLECTION FOR THE USA

We send the following data to the American authorities in connection with your
booking from/via or to the USA:

 * Booking code
 * Date of the reservation/issue date of the ticket
 * Date of the planned trip
 * Name(s)
 * Available frequent flyer and benefit information (e.g. free tickets,
   upgrades, etc.)
 * Other names under the same booking code (accompanying persons), including the
   number of all those travelling under the same booking code
 * All the available contact information (including the customer information)
 * All the available payment and billing information (does not include other
   transfer details in connection with credit card or bank account information
   that is not connected with this trip)
 * Total itinerary
 * Travel agency/Travel agent
 * Information about the operating airline
 * Information about distribution of the booking
 * Passenger travel status (including confirmation and check-in status)
 * Ticketing information, including ticket numbers, one-way tickets and naming
   of the Automatic Booking Code
 * All baggage information
 * Seat information, including seat number
 * General notes, including other supplementary information (OSI), special
   service information (SSI) and special service requirement information (SSR)
 * Aggregated entries relating to data collection from travel documents (APP
   and/or API)
 * Chronology of the changes in data fields 1-18

We send the data based on an Agreement between the EU and the American
government.


DATA COLLECTION FOR CANADA

We send the following data to the Canadian authorities in connection with your
booking from/via or to Canada:

 * Booking code
 * Date of the reservation/issue date of the ticket
 * Date of the planned trip
 * Name(s)
 * Available frequent flyer and benefit information (e.g. free tickets,
   upgrades, etc.)
 * Other names under the same booking code (accompanying persons), including the
   number of all those travelling under the same booking code
 * All the available contact information (including the customer information)
 * All the available payment and billing information (does not include other
   transfer details in connection with credit card or bank account information
   that is not connected with this trip)
 * Total itinerary
 * Travel agency/Travel agent
 * Information about the operating airline
 * Information about distribution of the booking
 * Passenger travel status (including confirmation and check-in status)
 * Ticketing information, including ticket numbers, one-way tickets and naming
   of the Automatic Booking Code
 * All baggage information
 * Seat information, including seat number
 * General notes, including other supplementary information (OSI), special
   service information (SSI) and special service requirement information (SSR)
 * Aggregated entries relating to data collection from travel documents (APP
   and/or API)
 * Chronology of the changes in data fields 1-18

We send the data based on an Agreement between the EU and the Canadian
government.

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INFORMATION ABOUT THE PROCESSING OF YOUR PERSONAL DATA

In the course of our business operations, it is sometimes necessary to collect,
save and process some of your personal data. For example, this is necessary for
carrying out a flight booking or for the creation of your customer profile.
However, you can rest assured that we are as transparent as possible when it
comes to the processing of your data and that you have control over your
personal data at all times.

Your personal data is only processed to the extent that it is absolutely
necessary or if we have received your permission to do so.

If you would like to know what personal data we process in detail, please
contact us at any time by sending us an Information request. In addition, you
have further rights which you can exercise based on the General Data Protection
Regulation (in short: “GDPR” – Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016 for the protection of individuals
with regard to the processing of personal data and on the free movement of such
data). You can find a summary of these rights on our Data protection rights
page.

In order to optimise the design of our websites for your browsing pleasure, we
use cookies. You can find further information about the use of cookies in our
Cookie Policy on our website.

1 We take care of your request as soon as possible.
The data you provide will only be used to process your request. Your data will
not be passed on to third parties unless Austrian is obliged to pass it on for
legal reasons.
Email communication with the Lufthansa Group airlines is not encrypted. Please
be aware of this especially when sending personal data, such as names, contact
details or travel information and, above all, avoid entering such data in the
subject line.




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