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Text Content

 
   
 * Service Co-Pilot
   * Service Co-Pilot Platform
   * Prescriptive Field Service Analytics
   * Intelligent Troubleshooting & Repair
 * Service Co-Pilot
   
   WHAT IS
   SERVICE
   CO-PILOT
   
   Overview
   
   PRESCRIPTIVE ANALYTICS
   FOR YOUR FIELD SERVICES
   
   Service insights
   
   INTELLIGENT TROUBLESHOOTING
   & REPAIR SOFTWARE
   
   Intelligent Triage
 * Customers
   * Customer Stories
   * Industrial Machinery
   * Medical Devices
   * Printing
   * Food Equipment
   * High Tech and Electronics
   * Appliances
 * Customers
   
   CUSTOMER
   STORIES
   
   Overview
   
   INDUSTRIAL MACHINERY
   
   MEDICAL DEVICES
   
   PRINTING
   
   FOOD EQUIPMENT
   
   HIGH TECH AND ELECTRONICS
   
   APPLIANCES

 * Resources
   * 2023 Field Service Benchmark Report
   * Resource Library
 * Blog
 * Company
   * About Us
   * Careers
   * Events
   * Partner Program
   * Contact Us
   * Security

  Get a Demo


AI-POWERED TROUBLESHOOTING AND REPAIR SOFTWARE FOR SERVICE

Maximize first contact resolution, minimize truck rolls, and increase first time
fix. Give your team tools for success.

Test Drive Intelligent Triage Test Drive Intelligent Triage


 



> “Aquant increases the likelihood of a same day fix. That increased bandwidth
> allows our field engineers to spend more time on difficult calls and gain
> proficiency, so their knowledge increases as the time to restore decreases.”

MARK HESSINGER

SVP of Global Customer Success, 3D Systems


A SERVICE TOOL THAT DRIVES REAL BUSINESS RESULTS

Capture your historical service data combined with expert knowledge and transfer
it across your team. The triage and troubleshooting tool instantly identifies
the best fix for every service situation to improve your critical service KPIs
and grow customer satisfaction.

Increase first contact
resolution

Improve first time fix rates
and reduce parts costs

Enable successful customer
self-service


GIVE EVERY TECH THE BEST FIX – RIGHT AT THE POINT OF SERVICE

Mobile triage helps technicians instantly diagnose issues in the field using
their mobile device and presents them with directions for the best fix – all
backed by your historical service data and expert inputs.

Includes access to knowledge articles, manuals, and more, all in one place.





IMPROVE REMOTE RESOLUTION

Customer service teams can remotely diagnose equipment issues accurately over
the phone to support end-users.

Interactive troubleshooting tools surface the exact questions to ask and present
the parts and actions that will be needed for repair base on the issues &
symptoms end-users are reporting.






ENABLE CUSTOMER SELF-SERVICE

Empower customers to diagnose and resolve less complex issues without the need
to call customer service or dispatch a field technician. 

Allow end-users to troubleshoot assets right from your customer-facing website
or portal. With easy-to-use prompts, Self Service Triage will guide the customer
to resolution – no human support needed!




GET EXPERT EYES ON THE TOUGHEST JOBS

Video triage functionality lets technicians remotely call in the experts when
they need more nuanced support.

Augmented reality lets the experts direct which actions to take by drawing
arrows, labeling parts, & highlighting next steps directly on the screen.






BUILT FOR THE WORLD’S MOST SERVICE-ORIENTED BRANDS

The leaders in service are committed to giving their technicians the best tools
to make them successful.



GET A DEMO OF INTELLIGENT TRIAGE

Find the top opportunities to improve efficiency & reduce costs in your service
org today.

Get Started


SERVICE CO-PILOT IMPROVES OUTCOMES AT EVERY STAGE OF THE SERVICE LIFECYCLE

Aquant will help you shift service left. Break the service-as-usual cycle that
results in higher costs and customer escalations.

 * For Your Call Center
 * For Your Service Technicians
 * For Your Customers


FOR YOUR CALL CENTER

HOW AQUANT WORKS

TRIAGE & TROUBLESHOOTING FOR PHONE FIXES

The most accurate troubleshooting & diagnostics for call center teams - faster
customer support and fewer unnecessary truck rolls.




FOR YOUR SERVICE TECHNICIANS

HOW AQUANT WORKS

TRIAGE & TROUBLESHOOTING IN THE FIELD

The most accurate repair and maintenance recommendations for field techs
directly on their mobile devices.


FOR YOUR CUSTOMERS

HOW AQUANT WORKS

TRIAGE & TROUBLESHOOTING ON YOUR WEBSITE

The most accurate troubleshooting & diagnostics for end-users visiting your
website - faster customer support and fewer unnecessary service calls.


READY TO TAKE YOUR SERVICE OPERATION TO THE NEXT LEVEL?

Request a demo
 * Service Co-Pilot
   * Service Co-Pilot Platform
   * Prescriptive Analytics for Field Service
   * Intelligent Troubleshooting & Repair Software
 * Resources
   * 2023 Field Service Benchmark Report
   * Resource Library
 * Blog
 * Company
   * About Us
   * Careers
   * Events
   * Partner Program
   * Contact Us
   * Security


© 2023 Aquant  | Privacy Policy





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