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Homepage

1. INTRODUCTION

AncoraThemes (website url address: https://ancorathemes.com) appreciates your
business and trust. We are Cyprus based company, creating products to enhance
your website building experience. Please read this Privacy Policy, providing
consent to both documents in order to have permission to use our services.





2. DATA COLLECTED

DATA STORAGE LOCATION

We are Cyprus based company and operate web servers hosted in Germany. Our
hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”,
ensuring that your data is securely stored and GDPR compliant. For more
information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data
Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email
address and any additional personal information added to your user profile. You
can see, edit, or delete your personal information at any time (except changing
your username). Website administrators can also see and edit this information.

PURCHASE DATA

To receive product support, you have to have one or more Envato/AncoraThemes
purchase codes on our website. These purchase codes will be stored together with
support expiration dates and your user data. This is required for us to provide
you with downloads, product support and other customer services.

SUPPORT DATA

If you have registered on our website and have a valid support account, you can
submit support tickets for assistance. Support form submissions are sent to our
third party Ticksy ticketing system. Only the data you explicitly provided is
sent, and you are asked for consent, each time you want to create a new support
ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their
privacy policy here: Ticksy Privacy Policy.

COMMENTS

When you leave comments on the website we collect the data shown in the comments
form, and also the IP address and browser user agent string to help spam
detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our
company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy
and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never
used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So,
no personalized data is stored. If you would like to opt-out of Google Analytics
monitoring your behavior on our website please use this link: Google Analytics
Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

 * Verification/identification of the user during website usage;
 * Providing Technical Assistance;
 * Sending updates to our users with important information to inform about
   news/changes;
 * Checking the accounts’ activity in order to prevent fraudulent transactions
   and ensure the security
 * over our customers’ personal information;
 * Customize the website to make your experience more personal and engaging;
 * Guarantee overall performance and administrative functions run smoothly.




3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for
example. Embedded content from other websites behaves in the exact same way as
if you visited the other website.

These websites may collect data about you, use cookies, embed additional
third-party tracking, and monitor your interaction with that embedded content,
including tracking your interaction with the embedded content if you have an
account and are logged-in to that website. Below you can find a list of the
services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site.
Facebook has its own cookie and privacy policies over which we have no control.
There is no installation of cookies from Facebook and your IP is not sent to a
Facebook server until you consent to it. See their privacy policy here: Facebook
Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has
its own cookie and privacy policies over which we have no control. Your IP is
not sent to a Twitter server until you consent to it. See their privacy policy
here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and
privacy policies over which we have no control. There is no installation of
cookies from YouTube and your IP is not sent to a YouTube server until you
consent to it. See their privacy policy here: YouTube Privacy Policy.




4. COOKIES

This site uses cookies – small text files that are placed on your machine to
help the site provide a better user experience. In general, cookies are used to
retain user preferences, store information for things like shopping carts, and
provide anonymized tracking data to third party applications like Google
Analytics. Cookies generally exist to make your browsing experience better.
However, you may prefer to disable cookies on this site and on others. The most
effective way to do this is to disable cookies in your browser. We suggest
consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

 * cfduid: Is used for our CDN CloudFlare to identify individual clients behind
   a shared IP address and apply security settings on a per-client basis. See
   more information on privacy here: CloudFlare Privacy Policy.
 * PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

 * wp-auth: Used by WordPress to authenticate logged-in visitors, password
   authentication and user verification.
 * wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in
   visitors, password authentication and user verification.
 * wordpress_test_cookie Used by WordPress to ensure cookies are working
   correctly.
 * wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number
   on the end is your individual user ID from the users database table. This is
   used to customize your view of admin interface, and possibly also the main
   site interface.
 * wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies.
   The number on the end is your individual user ID from the users database
   table. This is used to customize your view of admin interface, and possibly
   also the main site interface.




5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal
information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be
accessed by:

 * Our system administrators.
 * Our supporters when they (in order to provide support) need to get the
   information about the client accounts and access.




6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your
personal information like email, name, etc. The only exceptions to that rule are
for partners we have to share limited data with in order to provide the services
you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding
licenses for our theme, we send your provided tokens and purchase keys to Envato
Pty Ltd and use the response from their API to register your validated support
data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support
requests. The data they receive is limited to the data you explicitly provide
and consent to being set when you create a support ticket. Ticksy adheres to the
EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy
Policy.




7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until
(if) you tell us to remove it. We use this data so that we can recognize you and
approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you
provide in your user profile. You can see, edit, or delete your personal
information at any time (except changing your username). Website administrators
can also see and edit that information.




8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user
communications with the servers so that personal identifiable information is not
captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed
steps to ensure system integrity, will contact affected users and will attempt
to reset passwords if needed.




9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can
request an exported file of the personal data we retain, including any
additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This
does not include any data we are obliged to keep for administrative, legal, or
security purposes. In short, we cannot erase data that is vital to you being an
active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer
any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim
to support the GDPR standard. AncoraThemes permits residents of the European
Union to use its Service. Therefore, it is the intent of AncoraThemes to comply
with the European General Data Protection Regulation. For more details please
see here: EU GDPR Information Portal.




10. THIRD PARTY WEBSITES

AncoraThemes may post links to third party websites on this website. These third
party websites are not screened for privacy or security compliance by
AncoraThemes, and you release us from any liability for the conduct of these
third party websites.

All social media sharing links, either displayed as text links or social media
icons do not connect you to any of the associated third parties, unless you
explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in
addition to any amendments, does not create rights enforceable by third parties
or require disclosure of any personal information relating to members of the
Service or Site. AncoraThemes bears no responsibility for the information
collected or used by any advertiser or third party website. Please review the
privacy policy and terms of service for each site you visit through third party
links.




11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AncoraThemes, for legal
purposes, to release your information in response to a request from a government
agency or a private litigant. You agree that we may disclose your information to
a third party where we believe, in good faith, that it is desirable to do so for
the purposes of a civil action, criminal investigation, or other legal matter.
In the event that we receive a subpoena affecting your privacy, we may elect to
notify you to give you an opportunity to file a motion to quash the subpoena, or
we may attempt to quash it ourselves, but we are not obligated to do either. We
may also proactively report you, and release your information to, third parties
where we believe that it is prudent to do so for legal reasons, such as our
belief that you have engaged in fraudulent activities. You release us from any
damages that may arise from or relate to the release of your information to a
request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in
compliance with laws of the country you reside in.




12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy
Policy, we will update this page accordingly and require you to accept the
amendments in order to be permitted to continue using our services.