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May 22-24, 2022 | Chicago, IL
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#CXOExchange



SPECIAL REPORT: CX OF 2025




Companies have been slowly prioritizing the customer experience for several
years, but nobody could have predicted the sheer attention the CX function
received in 2020. Innovation and transformation became the ultimate indicators
of success, and brands that didn’t adjust their CX strategy to meet rising
customer expectations fell behind. In an era of constant advancement and digital
achievement, customer expectations have prompted an evolution in the CX space.

Thought leaders are predicting more change in the next five years than they have
in the previous fifteen — which means that companies that did take this moment
to focus on digital transformation are not in the clear yet either.

Customers will continue to expect nothing less than exceptional end-to-end
support, and navigating these heightened expectations will undoubtedly take more
resources, efficient processes, and productive employees. But, in the end,
companies that do prioritize transformation will continue to excel, even as
customers adopt new channels and behaviors.


The CX of 2025 will remove inefficiencies and facilitate support that
proactively meets customers’ needs. By leveraging innovative technology and
empowering agents with critical insights, companies can properly assist
customers throughout their evolving journey and establish an intuitive and
seamless path for the future of CX.

This report will cover:

 * Current challenges in the evolving CX landscape
 * Solutions that will help companies thrive through the next period of rapid
   innovation and change
 * Technologies working to optimize and improve the contact center for 2025
   

Email Address *

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VIEW FULL REPORT

Join our Customer Engagement Insider Online Community

IQPC's Customer Engagement Insider is an online information service and global
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other exclusive information. Please read our privacy policy .

Yes, I want to become a member of Customer Engagement Insider.

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