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WHAT THE FAQ?


 1. MILES
 2. FAQ


FAQ


TOP 5 FAQ

 * How does billing work at MILES?
 * How & where do I verify my documents?
 * How does a rental work?
 * Where can I park my car?
 * How, when & where do I refuel?


PRICING & RATE CALCULATION

 * Standard prices
 * Hourly & daily rates

See all articles


REGISTRATION

 * Requirements for registering with MILES
 * MILES App download & sign-up process
 * Document verification
 * I want to register but I can't validate my email address or mobile phone
   number. What now?
 * I don't want to continue my registration. What now?
 * Registration as a rookie

See all 7 articles


ACCOUNT & APP

 * Your MILES account
 * MILES wallet, credit & voucher codes

See all articles


MILES FOR BUSINESS

 * What is MILES for Business?
 * Who can sign up for MILES for Business?
 * How much does MILES for Business cost?
 * How does the registration for MILES for Business work?
 * What happens after signing up for MILES for Business?
 * How do I activate MILES for Business in the MILES app?

See all 9 articles


MILES PASS

 * What is the MILES Pass?
 * MILES Pass Silver
 * MILES Pass Platinum
 * How do I book a MILES Pass?
 * Can I book a MILES Pass as a Rookie?
 * How can I pay for my MILES Pass?

See all 8 articles


VEHICLES

 * Small cars (S)
 * Compact cars (M)
 * Vans (L)
 * Vans (XL)
 * Premium vehicles (⭐️)

See all articles


MILES BUSINESS AREA

 * General info about the business area
 * MILES cities
 * City-to-city

See all articles


RESERVATION & RIDE

 * Before the trip
 * During the trip
 * After the trip

See all articles


PARKING

 * Parking dos & don'ts
 * Parking costs & fees
 * Parking spaces from partner platforms

See all articles


REFUELING & CHARGING

 * Refueling
 * Charging

See all articles


ACCIDENT & BREAKDOWN

 * How am I insured with MILES?
 * Can I reduce the deductible?
 * I had an accident. What do I have to do?
 * I can't see a damage on my MILES. Do I still have to report the accident?
 * What happens if I don't report an accident?
 * What do I tell the other party?

See all 10 articles


TRAVELING ABROAD

 * Before a trip abroad
 * During a trip abroad
 * After a trip abroad

See all articles


AIRPORT

 * How much does it cost to park my MILES at the airport?
 * Where do I park at Berlin-Brandenburg (BER)?
 * Where do I park at Düsseldorf Airport (DUS)?
 * Where do I park at Hamburg Airport (HAM)?
 * Where do I park at Cologne Bonn Airport (CGN)?
 * Where do I park at Munich Airport (MUC)?

See all 7 articles


COOPERATIONS

 * Deals
 * Mobility Partner
 * Cashback

See all articles
 * Top 5 FAQ
 * Pricing & rate calculation
 * Registration
 * Account & app
 * MILES for Business
 * MILES Pass
 * Vehicles
 * MILES business area
 * Reservation & ride
 * Parking
 * Refueling & charging
 * Accident & breakdown
 * Traveling abroad
 * Airport
 * Cooperations


ANY QUESTIONS?

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MILES

 * All in one app
 * Our vehicles
 * About us
 * Press
 * Sustainability
 * Jobs


RATES & PRICES

 * Rates
 * Daily rates
 * Airport rate
 * MILES Pass
 * MILES credits
 * Fees


CITIES

 * All Cities
   +
   -
   * Berlin
   * Potsdam
   * Hamburg
   * Munich
   * Cologne
   * Düsseldorf
   * Duisburg
   * Bonn
 * On the road with MILES
 * Trips abroad


COOPERATIONS

 * For cities
 * Charity


CONTACT & SUPPORT

 * Contact
 * FAQs

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