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PUBLIC CONSULTATION: STRENGTHENED AGED CARE QUALITY STANDARDS DRAFT GUIDANCE

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PUBLIC CONSULTATION: STRENGTHENED AGED CARE QUALITY STANDARDS DRAFT GUIDANCE

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AS THE NATIONAL REGULATOR OF AGED CARE SERVICES, WE PROTECT THE HEALTH, SAFETY
AND WELLBEING OF OLDER AUSTRALIANS.


FOR OLDER AUSTRALIANS

Support for people receiving aged care, their families and carers.


FOR WORKERS

Guidance and support for workers in delivering safe, quality aged care.


FOR PROVIDERS

Provider obligations and responsibilities in delivering safe, quality care.


FIND A REPORT ABOUT AN AGED CARE SERVICE.

Search for performance information about individual aged care services. This
includes information on assessment activities, accreditation decisions and other
historical information.

Find a report


LATEST UPDATES


HAVE YOUR SAY

We are consulting on our draft guidance resources to help providers, aged care
workers and other stakeholders to understand the new strengthened Quality
Standards and their roles and responsibilities in meeting them.


READ THE LATEST QUALITY BULLETIN

The Quality Bulletin shares important information with aged care providers about
their responsibilities, our work as the national regulator, and changes
affecting the aged care sector.


CONFERENCE VIRTUAL REGISTRATIONS NOW OPEN

In-person registrations are now at capacity. Due to demand, virtual
registrations for our 2024 National Aged Care Provider Conference are now open.


HOW TO RAISE A CONCERN OR COMPLAINT.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with
the same problem. You can make a confidential or anonymous complaint if you
wish.

Make a complaint


STRENGTHENED QUALITY STANDARDS WEBINAR

In our February sector webinar we presented our draft guidance resources which
aim to help providers, aged care workers and other stakeholders to understand
the new strengthened Quality Standards. We also explained how people can provide
feedback during the consultation process and answered live questions from the
audience.


LATEST REPORTS


SECTOR PERFORMANCE

The Commission’s Sector Performance Report for Quarter 2 (October-December 2023)
is now available.


SIRS INSIGHTS REPORTS

Information to help providers compare reporting habits and arrangements with
sector averages.


COMPLAINTS ABOUT AGED CARE SERVICES

Information, data and case studies to give aged care providers key insights into
complaints about their services.


OUR FOOD, NUTRITION AND DINING HOTLINE IS OPEN 9AM–5PM AEDT, MONDAY TO FRIDAY

Call the Hotline on 1800 844 044
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission
acknowledges the Traditional Custodians of Country throughout Australia and
their connections to land, water and community. We pay our respect to their
Elders, past, present and emerging and extend that respect to all Aboriginal and
Torres Strait Islander peoples. 

Subscribe to the Quality Bulletin
and Compliance Management Insights

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THE COMMISSION

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Menu
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About us
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Legislation & policies
 * New Aged Care Act

For older Australians
 * Defining quality care
 * Finding quality care
 * Your rights
 * Health & wellbeing
 * Safety in care
 * NDIS & younger people
 * Consumer advisory bodies
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Your rights
 * Charter of Aged Care Rights
 * Aged Care Quality Standards

Health & wellbeing
 * Medication: it's your choice
 * Food & nutrition
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Safety in care
 * Serious incidents
 * Minimising restrictive practices

For workers
 * Code of Conduct for workers
 * Reporting incidents
 * Education & training for workers
 * Food, nutrition & dining
 * Resources for workers

Food, nutrition & dining
 * Food, nutrition & dining resources

For providers
 * Aged care service requirements
 * Charter of Aged Care Rights for providers
 * Quality Standards
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Aged care service requirements
 * Aged care homes
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Quality Standards
 * About the Quality Standards
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 * Human resources
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 * Non-compliance with the Quality Standards
 * Case studies
 * Stronger Standards, Better Aged Care Program
 * Assessment and planning
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Strengthening governance
 * Governing body determinations
 * Request a determination
 * The assessment process
 * Governing for Reform in Aged Care Program
 * Independence and conflict of interest

Governing for Reform in Aged Care Program
 * Program overview
 * Modules
 * Flip guides
 * Topic guides
 * Practical tools
 * Podcasts
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 * For the Board Kit
 * What's New

Serious Incident Response Scheme
 * An introduction to the SIRS
 * About the Serious Incident Response Scheme (SIRS)
 * Roles in the SIRS
 * SIRS in residential & home services
 * SIRS provider resources
 * Incident Management Systems
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Incident Management Systems
 * About Incident Management Systems
 * IMS resources
 * Building a safety culture
 * Responding to incidents
 * Recording incidents
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Reportable incidents
 * About reportable incidents
 * Inappropriate use of restrictive practices
 * Psychological or emotional abuse
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Support tool
 * Home services incident selection
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Home services incident selection
 * Inappropriate use of a restrictive practice
 * Missing consumer
 * Neglect
 * Psychological or emotional abuse
 * Stealing or financial coercion by a staff member
 * Unexpected death
 * Unlawful sexual contact or inappropriate sexual conduct
 * Unreasonable use of force

Residential services incident selection
 * Neglect
 * Psychological or emotional abuse
 * Stealing or financial coercion by a staff member
 * Unexpected death
 * Unexplained absence from care
 * Unlawful sexual contact or inappropriate sexual conduct
 * Unreasonable use of force

Financial & Prudential Standards
 * About the Financial & Prudential Standards
 * Financial viability support for aged care providers
 * Permitted use of refundable deposits
 * Targeted Reviews & Audits
 * Governance Standard
 * Liquidity Standard
 * Disclosure Standard
 * Records Standard

Clinical governance
 * Antimicrobial stewardship
 * About clinical governance
 * Infection, prevention & control
 * Dealing with infectious outbreaks
 * Inappropriate use of restrictive practices
 * Medication management
 * Avoiding common wound management mistakes
 * Restrictive practices provider resources
 * 24/7 registered nurse cover & care minutes

Infection, prevention & control
 * IPC resource collection
 * IPC location based guidance
 * Partnerships in care

Dealing with infectious outbreaks
 * Examples of innovation
 * Visitor access
 * Visitor restrictions
 * Visiting essentials

Inappropriate use of restrictive practices
 * The power of words & insight: caring for people living with dementia

Food, nutrition & dining
 * Residential aged care food services discussion paper
 * Why meals matter
 * Food, nutrition & dining resources for providers
 * Menu and Mealtime Review Program
 * Food for thought - positive stories

Food, nutrition & dining resources for providers
 * Residential aged care food services discussion paper

Residential aged care food services discussion paper
 * Food, nutrition & dining resources

Menu and Mealtime Review Program
 * Menu and mealtime review program - Expressions of Interest

Food for thought - positive stories
 * Thickened fluids: Supporting choice, nutrition, hydration and safety
 * Keep your fluids up!
 * Celebrating with food
 * Dementia, eating and nutrition 
 * Food for thought – Supporting people living with dementia to eat and drink
   well 
 * Food for thought – Using technology to improve the dining experience
 * The Happy Hour Trolley
 * A voice and a choice: Enhancing resident food and dining experiences
 * Dining experience - hot toast and fresh coffee
 * Dining with dignity - texture modified meals
 * Consumer voice - Improving food, dining, nutrition through resolving
   complaints
 * Meals that evoke residents' memories

Approval & accreditation
 * Accreditation & re-accreditation
 * Becoming an approved aged care provider
 * Notifying us of certain matters
 * Revocation of Approved Provider Status
 * Accreditation of commencing services
 * Re-accreditation of residential service
 * Accreditation fees

Becoming an approved aged care provider
 * About approved aged care providers
 * How to apply
 * Completing the application form
 * Application fees
 * Our 4-stage approval process

Notifying us of certain matters
 * Notification form guide

Accreditation fees
 * Cost recovery for accreditation

Assessment & monitoring
 * Assessment process
 * Quality reviews
 * Quality indicators
 * Review audits
 * Site audits
 * Star ratings
 * Review requests
 * Continuous improvement
 * Self-assessment

Non-compliance
 * Find a report
 * Banning orders
 * Non-compliance decisions
 * Enforceable undertakings
 * Complaints directions

Banning orders
 * Aged Care Register of banning orders

Non-compliance decisions
 * Non-Compliance Decision Log archives

Education & training
 * Online learning
 * Workshops
 * Resources

Online learning
 * Online learning - Registration for providers

Workshops
 * Effective Incident Management Systems
 * Monitoring performance
 * SIRS in home & residential services
 * Quality & safety in home services: 5 key areas of risk
 * Understanding the Quality Standards
 * Workshop terms and conditions

News & publications
 * Latest news
 * Media releases
 * Reports
 * Quality Bulletin
 * Compliance Management Insights
 * Regulatory Bulletins
 * Letters from the Commissioner
 * Clinical alerts
 * Order resources
 * Resource library

Reports
 * Sector performance
 * SIRS Insights reports
 * Enriching life through care
 * Complaints about aged care services report

Quality Bulletin
 * Aged Care Quality Bulletin #63 - March 2024
 * Aged Care Quality Bulletin #62 - February 2024
 * Aged Care Quality Bulletin #61 - January 2024
 * Aged Care Quality Bulletin #60 - December 2023
 * Aged Care Quality Bulletin #59 - November 2023
 * Aged Care Quality Bulletin #58 - October 2023
 * Aged Care Quality Bulletin #57 - September 2023
 * Aged Care Quality Bulletin #56 - August 2023
 * Aged Care Quality Bulletin #55 - July 2023
 * Aged Care Quality Bulletin #54 - June 2023
 * Aged Care Quality Bulletin #53 - May 2023
 * Aged Care Quality Bulletin #52 - April 2023
 * Aged Care Quality Bulletin #51 - March 2023
 * Aged Care Quality Bulletin #50 - February 2023
 * Aged Care Quality Bulletin #49 – January 2023
 * 2022
 * 2021
 * 2020
 * 2019

Compliance Management Insights
 * Compliance Management Insights - March 2024
 * Compliance Management Insights - February 2024
 * Compliance Management Insights - January 2024
 * Financial and Prudential Regulatory Insights – December 2023
 * Financial and Prudential Regulatory Insights – November 2023
 * Financial and Prudential Regulatory Insights – October 2023
 * Financial and Prudential Regulatory Insights – September 2023
 * Financial and Prudential Regulatory Insights – August 2023
 * Financial and Prudential Regulatory Insights – July 2023
 * Financial and Prudential Regulatory Insights – June 2023
 * Financial and Prudential Regulatory Insights – May 2023
 * Financial and Prudential Regulatory Insights – April 2023
 * Financial and Prudential Regulatory Insights – March 2023
 * Financial and Prudential Regulatory Insights – February 2023
 * Financial and Prudential Regulatory Insights – January 2023
 * Financial and Prudential Regulatory Insights – December 2022
 * Financial and Prudential Regulatory Insights – November 2022

Clinical alerts
 * Impact of COVID-19 subvariants
 * Summer clinical alert: Caring for older people in hot weather
 * Transcribing & dispensing errors
 * Hot water scalding
 * Warfarin shortage
 * Preventing equipment failures
 * Keeping residents safe this summer
 * Ensuring first aid capabilities to manage choking risk in residential aged
   care
 * Incontinence associated dermatitis & pressure injury
 * Behaviour support plans
 * Heaters & burns

Get involved
 * Consultation & Engagement Hub
 * Commission webinars
 * Commission conferences
 * Volunteers in Aged Care

Consultation & Engagement Hub
 * Standards Guidance Consultation

Commission conferences
 * National Aged Care Provider Conference 2024
 * National Aged Care Provider Conference 2023

Contact us
 * Media requests
 * Complaints & concerns
 * Feedback about the Commission
 * General queries & media requests
 * Access to information
 * Translation services & accessibility
 * Request a speaker or representative
 * Report fraud

Complaints & concerns
 * The complaints process
 * What to do if you have a complaint
 * Good complaints practice
 * How we deal with complaints
 * Reviews and complaints about us