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OUR COMMITMENT TO SAFETY

We want you to move freely, make the most of your time, and be connected to the
people and places that matter most to you.

That’s why we’re committed to safety—from the creation of new standards to the
development of technology with the aim of reducing incidents.





MASKS ARE NOW RECOMMENDED, PER PROVINCIAL GUIDELINES

Following updates to provincial guidelines, riders and drivers in Canada are no
longer required by Uber to wear masks, unless required by law.*

However, as per Health Canada's advice, we strongly recommend wearing a mask
depending on personal risk factors and infection rates in your area.

Remember: many people still feel safer wearing a mask because of personal or
family health situations, so please be respectful of their preferences. And if
you ever feel uncomfortable, you can always cancel the trip.

To learn more, go here


UPDATING OUR NO-FRONT-SEAT POLICY

Riders are no longer required to sit in the back seat. However, to give drivers
space, we ask that riders only use the front seat if it’s required because of
the size of their group.




THANK YOU FOR HELPING TAKE CARE OF ONE ANOTHER

We know the pandemic has been difficult. But you’ve continued to go the extra
mile to help protect our communities—whether it’s wearing a mask, making space
for one another, or giving drivers the respect they deserve. Thank you for that.

It’s still important to take safety precautions while riding, driving, and
delivering. So make sure to roll down the windows for extra airflow, sanitize
your hands before and after trips or deliveries, and always cover your cough
or sneeze.




TURN ON YOUR IN-APP SAFETY FEATURES

Riders can take control by scheduling their safety preferences—share trip
status, use PIN verification, and get ride check-ins.


YoutubePlay Video



ALL DRIVERS ARE BACKGROUND CHECKED BEFORE THEIR FIRST TRIP

Before anyone can drive with Uber, they must undergo a multi-step safety
screening that includes driving and impaired driving violations, and a criminal
record check. In addition, drivers are rescreened every year.

How driver screening works



THERE’S EMERGENCY HELP IF YOU NEED IT

In an emergency, speed and accuracy are critical. If you call 911 from the Uber
app, the app displays your live location and trip details, so you can share them
with the emergency dispatcher.

See how it works



YOU HAVE OUR SUPPORT, WHENEVER YOU NEED IT

Uber support is available 24 hours a day, 7 days a week, and is handled by a
team of trained safety agents. If you’re in immediate danger, you should always
contact authorities first.

How to reach us



YOUR PERSONAL DETAILS STAY PRIVATE

We use technology to help keep your phone number private, so neither drivers nor
riders will see each other’s numbers when communicating through the Uber app.
Once a trip is completed, the app also protects rider information by concealing
specific pickup and dropoff addresses in a driver’s trip history.





MORE ABOUT SAFETY AT UBER




OUR COMMUNITY GUIDELINES




RIDER SAFETY




DRIVER SAFETY




WOMEN’S SAFETY




PUBLIC SAFETY PORTAL



*Masks may still be required by law in some areas. Please check your local
requirements regarding COVID-19 safety protocols. All users of the Uber platform
are required to comply with applicable laws and regulations while using Uber.

Screenshots may differ from your in-app experience. The material provided on
this web page is intended for informational purposes only and may not be
applicable in your country, region, or city. It is subject to change and may be
updated without notice.


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