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 * Solutions
   
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SERVICE MANAGEMENT FOR THE ENTIRE ORGANIZATION



For all service teams looking to scale beyond simple ticketing, our highly
configurable solutions deliver enterprise service management, effortlessly.






CUSTOMER-FIRST ORGANIZATIONS TRUST VIVANTIO



Read Customer Stories


ENTERPRISE FUNCTIONALITY FOR EVERYONE



Vivantio makes it easy for teams of any size to harness the power of enterprise
service management, but without the heavy lifting

 * QUEUES

 * TICKETS

 * KNOWLEDGE

 * AI

 * ANALYTICS




THE PLATFORM FOR EVERY SERVICE TEAM



Provide a collaborative and secure environment where information flows
seamlessly among teams. Vivantio enables cross-functional work without exposing
sensitive data to agents not authorized to see it, ensuring every team is
aligned, engaged, and equipped to deliver exceptional service.


SERVICE PROVIDERS

Accept requests from multiple channels and manage workload through team
workspaces

For ISVs
For TSPs & MSPs



CUSTOMER SERVICE & SUPPORT

Improve CX by enabling agents via workflows, automation, and AI

For CSM



INTERNAL IT

Leverage an ITILv4-aligned platform for IT Service Management that’s efficient
and effective

For IT



ENTIRE ORGANIZATION

Centralize service teams across the entire organization

For HR
For Facilities
For Finance & Legal
For ESM



DEDICATED TO SERVING OUR CUSTOMERS AND YOURS

Read the reviews


MAXIMIZE EFFICIENCY AND GET MORE DONE

Leverage out-of-the-box ITIL processes, AI, powerful automation, and deep
configurability to help your team ward off potential issues and resolve tickets
faster and easier than ever before.




SERVICE MANAGEMENT



Go beyond ticket management: Incidents, Problems, Service Requests, Change
Management, and any other ticket type you need


Explore Feature: ITSM >



ASSET DISCOVERY & ITAM



Automatically maintain an accurate inventory to find and fix issues before they
cause problems


Explore Feature: Assets >



AI



Generate AI feedback from across your knowledge base, analyze customer
sentiment, or help write detailed feedback to your customers


Explore Feature: AI >



AUTOMATION & WORKFLOW



Build routing rules, escalation rules, business rules, and trigger rules from
any ticket type


Explore Feature: Automation >



TASK MANAGEMENT



Create and assign multiple tasks for any ticket to any user, employee, or
customer user


CHANGE MANAGEMENT



Manage and automate any type of change, such as onboarding employees and making
changes to your systems




“FEATURE RICH WITH A LOT OF CAPABILITY”

Vivantio does everything you need it to and has proven to be quite
cost-effective, with reasonable yearly licence fees. There is a good selection
of automation options for ITSM, and scope to provide granular permissions to
users. The support team are fantastic, too, and have been a pleasure to deal
with.
– Verified User in Computer Software




ELEVATE CSAT AND DELIGHT CUSTOMERS

Provide unparalleled customer support with technology and AI that lightens the
load for your agents. Connect your external support teams like Customer Success
and Technical Support to internal teams like Product Engineering and Finance
with advanced workflows for streamlined service delivery.




CONVERSATIONAL VIEW



Quickly review all the communication between your team and your customer, so you
have the context to respond faster and effectively


KNOWLEDGE MANAGEMENT



Create internal private articles to aid your service delivery team or public
articles to help your customers


Explore Feature: Knowledgebase >



OMNI-CHANNEL SUPPORT



Leave behind the chaos of a shared inbox and link Vivantio to multiple systems
such as email, O365, WhatsApp, SMS and more


DIGITAL SELF SERVICE



Design and build branded portals where customers can search for knowledge base
articles, report bugs, and raise support tickets


Explore Feature: Self Service >



SERVICE CATALOG



Receive requests for products and services from your employees and customers,
automatically routing requests to the correct resolver team


SURVEYS


Sent automated surveys to customers on ticket closure to stay on top of CSAT



“GREAT FOR CUSTOMISATION AND MANAGING CUSTOMER TICKETS”

Vivantio helps us keep track of customer information and communicate easier by
sending automatic updates to emails. I like both the amount of customisation and
the simplicity of the UI — especially the admin side of things. It integrates
with a lot of other software, including Power BI.
– Verified User in Computer Software




WORK CROSS-FUNCTIONALLY WITHOUT COMPROMISING PRIVACY

Enable robust enterprise service management to involve all necessary departments
— HR, Facilities, Finance, Legal, Engineering, GRC and more.





BUILT-IN CRM



For external support, switch on the CRM functionality to manage all your
customer interactions in a single platform


Explore Feature: CRM >



PERSONALIZED WORKSPACES



Configure roles, permissions, record types, tickets, and corresponding SLAs to
meet the unique needs of each service team — without ever writing a line of code


Explore Feature: Workspace >



ROLES & PERMISSIONS



Use process permissions to control what your team can and cannot do and data
permissions to secure information


CUSTOM TICKET TYPES


Create unlimited ticket types that can be used by your teams, each with a
dedicated configuration (categories, priorities, custom forms, and fields)


CUSTOM LAYOUTS



Design different interfaces based on ticket type or team, ensuring the most
important information is always at agents’ fingertips


POWERFUL REPORTING



Surface business-critical insights like overall customer sentiment and expected
EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or
through oData


Explore Feature: Analytics >



“AS COMPLEX OR AS SIMPLE AS YOU WANT IT TO BE”

The system can be configured to be as complex or as simple as you want it to be.
There are some areas where you want just high-level information without having
to get distracted by the minutia some other systems require. Vivantio is perfect
for that.
– Verified User in E-Learning




INTEGRATIONS



Our extensive integration platforms offer an array of connectivity possibilities
from the OOB connectors in FLEXBridge, through low/no-code webhooks and
webMethods, to the comprehensive REST API allowing you to develop your own
middleware.




600+ Available App Integrations


Automate your workflows and connect to other critical business tools with our
no-code integrations platform

Integration Services Component



Connect to on-premise Active Directory, Asset Discovery tools, and Data
Warehouses

Webhooks and webMethods


Build codeless integrations configured in minutes with our fully customizable
webhooks and webMethods

API First



Rest easy knowing that Vivantio is API first – no limitations on functionality,
and no paid-for API transactions


Explore Popular Integrations



GET RESULTS THAT COUNT

See what service efficiency can do for your service team and customers

0%
Reduction in call volume

Dramatic time savings after implementing Vivantio’s advanced self-service portal
for customers




0x
Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with
no staff increase



0%
Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service
operations



0%
Reduction in call volume

Dramatic savings after their service management optimization implementation



0x
Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with
no staff increase



0%
Increase in CSAT

Survey feedback increased from 3 to 4.7 stars (out of 5) after optimizing IT
service operations





SPEAK WITH A VIVANTIO EXPERT



Let a solutions consultant guide you through a demonstration on how Vivantio
helps scale service operations and raise client satisfaction.

Get a Demo


SPEAK WITH A VIVANTIO EXPERT



Let a solutions consultant guide you through a demonstration on how Vivantio
helps service operations scale.

Get a Demo



“ star star star star star For Service Efficiency “I use Vivantio extensively
for Change Management. Vivantio simplifies the workflow by assigning relevant
tasks to appropriate teams and makes communication between our departments and
our end customers efficient.” Zubair Network and Security Engineer, Equinix EMEA
“ star star star star star For Ease of Use “After testing the product first-hand
and now implementing it across our organisation, I can firmly say that we made
the right decision choosing Vivantio. The product itself is easy to use for my
employees and customers alike.” Matt Support Analyst Team Lead, Portal
Partnership “ star star star star star For Scalability “It’s great, it’s
flexible, and it’s highly configurable. I recommend the Vivantio platform to
other businesses, as this system is much further ahead than some of the other
ITSM solutions I’ve used.” Andy Senior Service Delivery Analyst, Ricardo Design


FEATURED RESOURCES FOR SERVICE & SUPPORT PROS

Explore our most popular blog posts, white papers, and webinars

 * WHAT IS AN IT SERVICE DESK? ESSENTIAL SUPPORT EXPLAINED
   
   The IT Service Desk is essential for resolving technical issues and ensuring
   smooth IT operations. Discover how Vivantio’s advanced solutions, including
   automation and multi-channel support, can transform your service desk and
   boost user satisfaction.
   
   
   6 min|Blog|

 * MASTER DATA INTEGRATION NODE ESSENTIALS FOR YOUR BUSINESS
   
   Understanding data integration nodes is vital for business success. Learn how
   unifying your data from multiple sources leads to smarter decisions,
   operational efficiency, and competitive advantage. Discover the key benefits
   and strategies to streamline your data management today.
   
   
   10 min|Blog|

 * WHAT IS A SERVICE-BASED SLA? BEST PRACTICES FOR SERVICE PROVIDERS
   
   Learn what a Service-Based SLA is and how it ensures consistent service
   delivery across customers. Explore best practices that help service providers
   build trust, avoid disputes, and maintain successful partnerships.
   
   
   6 min|Blog|

 * HOW ISVS AND MSPS CAN MAXIMIZE ROI WITH FASTER IMPLEMENTATION AND ITAM
   
   Independent Software Vendors (ISVs) and Managed Service Providers (MSPs) need
   solutions that deliver fast value. Vivantio ranks #1 in G2’s Fall 2024
   Enterprise Implementation Index and excels in Customer Self-Service and IT
   Asset Management, helping businesses reduce costs and achieve faster ROI.
   Learn how Vivantio’s award-winning platform can drive your business forward.
   
   
   5 min|Blog|



For Service & Support Teams That Demand More.




Use Cases

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For Software Vendors

B2B Customer Service

IT Service Management

Enterprise Service Management

Human Resources

Facilities Management

Finance & Legal

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ITSM / ITIL 4

Asset & CMDB

Business Intelligence

CRM

Digital Self Service

Knowledge Management

AI

Automation

Asset Discovery

Integrations

Resources

Pricing

Blog

Case Studies

Videos

Demo

Compare

Service & Support

ITSM

ESM

Company

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