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Home > Tech


CROWDSTRIKE ANNOUNCES MICROSOFT OUTAGE WORKAROUND. HOW TO DEAL WITH THE BLUE
SCREEN OF DEATH.

Did you get a Blue Screen of Death in the global outage? Try this.
By Amanda Yeo  on July 19, 2024
Share on Facebook Share on Twitter Share on Flipboard

Credit: Mateusz Slodkowski / SOPA Images / LightRocket via Getty Images

--------------------------------------------------------------------------------

Editor's note: Check out our oft-updated live blog for all new developments
about the Microsoft/CrowdStrike outage

--------------------------------------------------------------------------------



Windows computers around the world are being hit by the dreaded Blue Screen of
Death (BSOD) thanks to an outage caused by services provided by cybersecurity
firm CrowdStrike. The issue has impacted everyone from banks to airlines, with
flights grounded, grocery carts abandoned, and productivity even lower than
usual for a Friday.

Fortunately, CrowdStrike has since announced at 2:30 a.m. ET that it has
identified the update causing the issue and rolled it back. The company also
offered a workaround for anyone having problems:

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 1. "Boot Windows into Safe Mode or the Windows Recovery Environment

 2. "Navigate to the C:\Windows\System32\drivers\CrowdStrike directory

 3. "Locate the file matching 'C-0000029*.sys', and delete it.

 4. "Boot the host normally."

Of course, having to do this for every single computer in multiple companies
across the globe is still likely to take some time.

"CrowdStrike is actively working with customers impacted by a defect found in a
single content update for Windows hosts," CrowdStrike CEO George Kurtz said on
X. "Mac and Linux hosts are not impacted. This is not a security incident or
cyberattack. The issue has been identified, isolated and a fix has been
deployed."

--------------------------------------------------------------------------------

Related Stories

--------------------------------------------------------------------------------

 * Microsoft outage updates: Crowdstrike issue still wreaking havoc despite fix

While there may be a workaround for individuals with a BSOD, it might take a
while before the ripple effects subside globally. Countless services, such as
airlines, banks, healthcare providers, and more are still struggling to get
up-and-running. All indications are the outages won't completely stop for some
time. Kurtz himself admitted as much in an interview with TODAY.



"It could be some time for some systems that just automatically won’t recover,"
he said.

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What is CrowdStrike and why users are getting Windows blue screens

--------------------------------------------------------------------------------

Amanda Yeo
Assistant Editor


Amanda Yeo is an Assistant Editor at Mashable, covering entertainment, culture,
tech, science, and social good. Based in Australia, she writes about everything
from video games and K-pop to movies and gadgets.



Tesla's new 'Cybertruck' windows aren't as 'bulletproof' as expected


--------------------------------------------------------------------------------

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--------------------------------------------------------------------------------

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Microsoft releases easier CrowdStrike fix
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