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Amazon Chime
Overview Features Pricing Getting Started Resources FAQ Customers
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GETTING STARTED WITH AMAZON CHIME
For quick help getting started with Amazon Chime, see below.
For detailed help and training, please visit the help center.
For IT administrators, please see the Chime Documentation here.
Page Content
App setup Adding contacts and chat Starting a video call Attending a meeting
Hosting a meeting Joining a meeting without the Amazon Chime app Using Business
Calling Additional information
AMAZON CHIME APP SETUP
--------------------------------------------------------------------------------
1. Download and install an Amazon Chime client or get started with the Amazon
Chime web app.
2. Launch the app and choose Sign in / Sign up and enter your work email
address.
3. Select Create a new Amazon account.
4. Provide your name, your work email address, set a strong password and select
Create your Amazon account.
5. Grant access for your Amazon account to be used with Amazon Chime by
choosing Allow.
6. Check your Inbox for an email from Amazon Chime and choose Verify Me.
7. Welcome to Amazon Chime!
8. Go to https://aws.amazon.com/chime/download for information about
downloading Amazon Chime for your other devices. Sign in using your new
account credentials and your devices will be synced.
ADDING CONTACTS AND CHAT
--------------------------------------------------------------------------------
1. Select Contacts…. from the launch pad.
2. Enter the email address of a colleague you would like to collaborate with in
the field provided.
3. If the user has already created an Amazon Chime account using that email
address, you can add them to your contacts from the search results by using
the three dot (…) options menu.
4. Start a Chat by selecting Message from the launch pad.
5. Start entering the user’s name and then choose it from the auto complete
list. Enter more names if you would like to start a group chat.
6. Amazon Chime Chat features include read and delivery receipts, file
attachments, emojis and emoticons, image preview, search, quote message,
notification settings, markdown, webhooks, persistent chat threads across
all your devices, and the ability to adjust font size with Ctrl and +, Ctrl
and - and Ctrl and 0.
STARTING A VIDEO CALL
--------------------------------------------------------------------------------
1. Move quickly from a Chat to a Call. One user initiates the Call by selecting
the phone icon in the upper right portion of the chat window.
2. The other user receives the Call and selects Answer to join.
3. Select Start Video Camera or the Start Video button to enable your camera.
4. Use the Meeting Chat to share ideas, files and images.
ATTENDING A MEETING
--------------------------------------------------------------------------------
1. You can customize your audio and video settings in a Device Preview window
before you join a meeting.
2. When you attend larger meetings, the Visual Roster provides attendee status
including who is present, running late (and when they are expected to join),
invited, left, dropped and declined.
3. The Audio Icon shows dial-in or in-app audio and bounces when sound is
picked up.
4. Click an Audio Icon to mute another attendee who is adding unwanted sound.
5. Access other Meeting Controls to add attendees, copy meeting information to
invite others or leave the call.
6. See who is sharing their screen, viewing the screen and sharing video
7. View screen share, video, meeting chat and the roster.
HOSTING A MEETING
--------------------------------------------------------------------------------
Amazon Chime provides video, screen share, recording, and other features during
Scheduled and Instant Meetings.
1. Call Controls are accessed on the Control bar (across the bottom of the
window), under the More options menu found on the left control bar, and in
the Visual Roster. You can mute yourself or others by clicking on the Audio
Icon, toggle video on and off or pop video out to a new window, share your
display or window by choosing Screen and making a selection, and use Meeting
Chat to communicate with all attendees and share files.
2. Click on the Meeting bridge information icon to get meeting instructions or
to copy the meeting link to send to attendees that are not using the Amazon
Chime app.
3. Organizer Controls are found under the More options menu and include record
meeting, lock meeting, mute all others, and event mode. You can also remove
attendees, end the meeting for all attendees, and add presenters during
event mode from the More options menu to grant permissions to other
attendees.
JOINING A MEETING WITHOUT THE AMAZON CHIME APP
--------------------------------------------------------------------------------
Don't worry, if you don’t have the Amazon Chime app installed on your device,
you can still join meetings in your web browser using the Amazon Chime Web
Application.
1. Start by choosing the link that is included in the meeting invite.
2. Provide the name to include on the Visual Roster and choose Join Meeting
Now.
3. Customize your preferred video and audio Device Preview window. You can
select:
* Computer to join using your computer’s mic and speakers.
* Phone to either dial in manually and enter the meeting PIN from you phone, or
have Amazon Chime call you at your number by using Call me.
* Other to not join the audio, if you are using another audio source already
connected, such as an in-room conference system.
Please see the Amazon Chime documentation for more information on how to join a
meeting without the Amazon Chime app.
USING BUSINESS CALLING
--------------------------------------------------------------------------------
Make An Outbound Phone Call
Once Amazon Chime Business Calling and the outbound calling feature are enabled
by your administrator, you can make outbound phone calls from any Amazon Chime
application.
1. From the Amazon Chime desktop or web client Home page, choose Dial a phone
number.
2. For Phone number, enter the country code and phone number without any
dashes. For example, +12065550100.
3. Choose Dial.
When the person you called answers their phone, an instant meeting opens in
Amazon Chime. As the meeting host, you can choose More to invite others to the
call, or to change your meeting settings. For more information, see Host a
Meeting.
Send A Text Message
Once Amazon Chime Business Calling and the texting feature are enabled by your
administrator, you can send a text message to a phone number. To send a text
message to a phone number.
From the Amazon Chime client, choose Message.
1. Do one of the following:
o For a new phone number contact, enter the country code and phone number to
call, without any dashes. For example, +12065550100. Choose create a new
contact.
o For an existing phone number contact, search for and select the existing
contact.
2. Enter your message and press Enter to send.
An SMS message is sent to the phone number
ADDITIONAL INFORMATION
--------------------------------------------------------------------------------
Claim your personalized meeting link
Claim your personalized meeting link from the My meeting bridge information
option from the Meetings button in the Launch Pad. You can use your
personalized meeting link to start instant meetings, and to make it easier for
your participants to join. Your meeting link will be included in the meeting
request when you invite people to scheduled meetings.
Set your Audio and Video device preferences
1. Choose your default audio and video devices you would like Amazon Chime to
use for meetings and instant calls. These settings are retained when you
exit the Amazon Chime app. They are reset if you Sign Out.
2. On OSX, select Preferences from the Amazon Chime menu and navigate to the
Audio and Video tabs.
3. On Windows select Settings from the File menu and navigate to the Audio and
Video tabs.
Resources
1. Help center
2. Documentation
Enable the Amazon Chime Outlook add-in
The Amazon Chime Add-In for Outlook enables Amazon Chime Pro users to include
Amazon Chime meeting details in meetings scheduled for themselves or others,
without leaving Outlook. There are two versions of the Amazon Chime Add-In
available. The Amazon Chime Add-In for Outlook works on recent versions of
Microsoft Outlook and Exchange, including Office 365. The Amazon Chime Add-In
for Outlook on Windows provides the same scheduling functionality and is
compatible with older versions of Outlook and Exchange, but only works on
Windows.
Resources
1. Decide which Outlook Add-In is right for you.
2. Install the Amazon Chime Outlook Add-In or Amazon Chime Outlook Add-In for
Windows
Check out the Amazon Chime features page
Learn more about Amazon Chime features
Learn more
Contact us
Contact us and let us provide you with a personalized demo.
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Try Amazon Chime Pro features free for 30 days!
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