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Published on: July 7, 2020


PRIVACY STATEMENT

1.    About This Privacy Statement and Trip.com

·         When Does This Privacy Statement Apply?

·         Data Controller

2.    About Your Personal Information and Uses

·         What Personal Information Does Trip.com Hold on Me and Others?

·         How Does Trip.com Use My Personal Information?

·         Withdrawing consent or otherwise objecting to direct marketing

·         How Does Trip.com Share My Information?

3.    Modification of Privacy Statement

4.    Cookie Statement

 

Welcome to Trip.com! This Privacy Statement, together with our Cookie Statement
and Terms and Conditions,  sets out the approach that we at Trip.com take with
regards to the collection and handling of any identifiable information about
you, and applies to all Trip.com websites (including any affiliated sites),
mobile apps, and other services operated by us (hereafter collectively referred
to as the “Services”).

We understand that providing information online involves a great deal of trust
on your part. We take this trust very seriously and make it a high priority to
ensure the security and confidentiality of the personal information you provide
us when you visit our website or use our Services. Before providing us with your
personal information, please read this Privacy Statement carefully to learn
about our privacy practices.

About This Privacy Statement and Trip.com

When Does This Privacy Statement Apply?

This Privacy Statement applies to information about you as an identifiable
person that Trip.com or its mobile application collects from, or about you. This
Privacy Statement does not apply to anonymous data that cannot identify you in
any way.
This website may contain links to third-party websites. Trip.com is not
responsible for the privacy practices or the content of these third-party
websites. We recommend that you carefully read the privacy statements of such
sites.

Data Controller

The data controller of any and all information provided to or gathered by
Trip.com and its mobile applications is Trip.com Travel Singapore Pte. Ltd., a
limited liability company with its address at 1 Harbourfront Ave, #03-12/13,
Keppel Bay Tower, Singapore (098632).

About Your Personal Information and Uses

What Personal Information Does Trip.com Hold on Me and Others?

·         Information You Provide Us Directly

Trip.com collects and uses the information you provide to us directly in order
to provide you with the services you request. For example, you may provide us
your name, gender, birthday, mobile number, email, and other information when
you register a Trip.com account. When booking flight or train tickets, or using
our car rental service, you may provide passenger names, genders, ID document
numbers and the contact person’s name, mobile number, email and delivery
address, as well as other information. When booking hotels and tickets for
tourist attractions, you may provide the travelers’ names, contact person’s
name, mobile number, and email, etc. When paying for travel products, you may
provide your bank card number, the mobile number previously provided to the
bank, or your credit card number, cardholder name, expiry date, etc.

In order for us to customize the services we provide you, we may also collect
information about your travel plans and preferences which includes your meal
requirements, departure date, check-in and check-out times, seat choice, ticket
choice, insurance choice, and your selection of other services (such as car
rental, attraction tickets, and travel guides, etc.) provided by Trip.com.

If you need to get in touch with our customer service team, or reach out to us
through other means (such as through social media) we will collect information
from you there too, such as your name and contact information. This includes
recording phone conversations, when you call us and when you answer our calls.

You may also participate in referral programs or sweepstakes. Doing so will also
mean providing us with your name and contact information. In addition to this,
you can provide us with feedback or ask for help with using Trip.com’s travel
services.

You may be travelling with other guests or make a booking on someone else’s
behalf, in which case you will provide similar details to Trip.com. However, we
would like to remind you that it is your responsibility to ensure that the
person or people whose personal information you have provided are aware that
you’ve done so, and have agreed to your sharing of their personal information
with Trip.com for these purposes.

·         Information We Collect Automatically

Trip.com collects some information about you automatically. Specifically:

Log information, which refers to information that the system may automatically
collect through cookies, a web beacon, or other channels when you use our
services, including:

o    Device information or software information, such as your IP address,
software version and device identifier (IDFA / IMEI) of the mobile device you
use, and configurations of the web browser or mobile device you use to access
our services.

o    Information that is searched for or browsed when you use our services, such
as web pages used or terms searched and pages visited through the app, as well
as other information browsed or provided when using our services.

o    Information contained in the content you share through our services, such
as a photo shared or uploaded, comments, and dates and times, etc.

o    Information on your preferences, such as language, region and currency.

Location information, which we collect when you turn on your device’s location
feature and use our location-based services. This includes your geographical
position information collected via GPS or WIFI, your address information
contained in the account information you provide to us, and shared information
uploaded by you or others showing your current or previous location. You can
turn off the location feature to prevent us from collecting your location
information.

More information on how we use cookies can we found in our Cookie Statement
below.

·         Information We Receive Through Other Sources

We will also obtain your information from affiliates and business partners. For
example, when you make a booking or reservation through the website or mobile
app of one of our affiliates or business partners, your booking or reservation
information with them might be forwarded to us so that we can process your
booking and ensure its success. Also, we allow you to log into Trip.com with
your social media account, and with your consent (you grant authorization to the
social platform), your personal information will be shared with us through that
social platform.

Additionally, we may integrate calling services into our platforms to enable you
to connect with us, and when we do, we receive metadata about the call
activities (such as where you called from, who you are, and the date and length
of the call).

·         Special Categories of Personal Information

In connection with fulfilling your travel requests for disability considerations
and dietary preferences, some information you provide us with may be considered
as “special category” personal information.

How Does Trip.com Use My Personal Information?

§  Trip.com will generally collect and use your personal information for the
following purposes:

1) Providing services to you: We will use your personal information to complete
and manage your online booking. In addition, we will provide you with related
products and services through affiliates, business partners, and third parties.

2) Fulfilling obligations: Dealing with insurance claims and payments that occur
under relevant policies, processing commissions paid to partners, claiming for
loss caused by service partners, or recovering payments made etc.

3) Account management: You can create a Trip.com account and we will use the
information you provide to manage your account and provide you with practical
features. You can use your account for various operations, such as managing
bookings, adjusting personal settings, adding frequently used passenger
information, checking past bookings, evaluating orders, and managing payments,
etc.

4) Responding to your inquiries and requests: We provide customer service in
multiple languages to offer help when you need it.

5) Marketing activities: Where you have a Trip.com account, we will also use
your personal information for marketing purposes, such as sending you
information and promotional activities on travel products or services that may
interest you.

6) Contacting you: Responding to and dealing with your questions or requests,
sending booking-related messages (such as messages telling you of a successfully
submitted booking, messages reminding you to complete unfinished bookings,
etc.). We may also send you questionnaires or invite you to provide feedback on
our services, etc.

7) Market research: We will sometimes invite you to participate in market
research to better understand your interest in our products, services, and
websites.

8) Improving service security and reliability: We may detect and prevent fraud
and illegal activities and use your personal information for risk assessment and
security purposes. If you are using our app, it will send us error-reporting
information in the event that it crashes or hangs. This enables us to
investigate the error and to improve the stability of the app for future
releases.

9) Data analysis: We may use your personal information for analysis so that we
can get to know your location, your preferences, and demographic information, or
match it with the data obtained from other sources (including third parties), to
develop our products and services or marketing plans, and to improve our
services.

10) Daily operations: Including but not limited to booking management, customer
verification, technical support, network maintenance, troubleshooting, internal
administrative affairs, internal policies and procedures, and producing internal
reports.

11) Monitoring: 

 * We monitor customer accounts to prevent, investigate and/or report fraud,
   terrorism, misrepresentation, security incidents or crime, in accordance with
   applicable law.
 * Your phone conversations with our customer service staff, both answering our
   calls and calling us, may also be recorded. We may rely on these recordings
   to monitor the quality of our customer service, check the accuracy of the
   information you provide to prevent fraud, or serve the purpose of internal
   staff training.
 * We monitor your use of our website or app, to help us refine and improve the
   way our website or app works.

12) Reviews and feedbacks:

 * We display guest reviews on the related accommodation information page on our
   websites, on our mobile apps, on our social media accounts and social media
   apps, or on the website of the related accommodation or business partner’s
   website. This is to inform other travelers about the quality of the travel
   product you used, the destination you chose, or the other services you have
   used.
 * We will also aggregate your guest review data with feedback from other
   customers in order to sort and prioritize guest reviews. We may use the
   information in your reviews or in other destination-related information you
   share with us in an anonymous form, unless you have included this information
   in your public profile. This is to help travelers like you find the right
   destination and the best accommodation to suit them.

13) Payment verification: If you use a credit or debit card as payment, we also
use third parties to check the validity of the sort code, account number, and
card number you submit in order to prevent fraud.

14) Investigations and complaints management: We use information you provide to
investigate any complaints received from you or from others about our website,
or our products and services. We also use data in connection with legal claims,
compliance, regulatory and investigative purposes as necessary (including the
disclosure of such information in connection with legal process or litigation).

15) Purposes which are required by law: In certain cases, we may need to use
your information to handle and resolve legal disputes, regulatory investigations
and compliance, respond to requests by government or law enforcement authorities
conducting an investigation, or to enforce the Terms and Conditions in
connection with any Services provided by Trip.com as reasonably expected.

Withdrawing consent or otherwise objecting to direct marketing


Wherever we rely on your consent, you can withdraw that consent, however where
you do we may not be able to perform the contract we have or are trying to enter
into with you (for example, to fulfil your booking). To withdraw your consent,
please contact us at sg_dataprotection@trip.com.

How Does Trip.com Share My Information?

We may share your booking information, account information, device information,
and location information with affiliate companies within our corporate family
and third parties, such as the partners detailed below, to ensure the successful
provision of services to you. Our partners include the following types:

o    Providers: including but not limited to hotels, airlines, cruise lines, car
rental agencies, travel agencies, scenic spot operators, and event providers and
agents that meet your booking needs. These providers may contact you as needed
to provide you with travel products or services. These providers are not
controlled by Trip.com and personal information disclosed to them is subject to
the applicable provider's privacy statement and security practices. Therefore,
we encourage you to review the privacy policies of any travel provider whose
products you purchase through Trip.com.

o    Third party vendors: We may work with third party vendors under contract to
us to provide services or functions on our behalf, including credit card
processing, business analytics, customer service, marketing, distribution of
surveys or sweepstakes, and fraud prevention. We may also authorize third-party
vendors to collect information on our behalf, including information necessary
for us to operate the features of our website or to facilitate the delivery of
online advertising tailored to your interests. Third-party vendors have access
to and may collect information only as needed to perform their functions and are
not permitted to share or use the information for any other purpose.

o    Financial institutions and third-party payment agencies: When you place a
booking, apply for a refund, or purchase insurance, we will share the related
information with the relevant financial institutions or the third-party payment
agencies, and as we believe is necessary for fraud detection and prevention, we
will further share other necessary information (i.e. email address, phone
number, and IP address) with the relevant financial institutions.

o    Business partners: with whom we may jointly offer products or services, or
whose products or services may be offered on our websites or apps. You may tell
when a third party is involved in a product or service you have requested
because their name will appear, either alone or with ours. If you choose to
access these optional products or services, we may share information about you,
including your personal information, with those partners. Please note that we do
not control the privacy practices of these third-party business partners.

o    Affiliated companies within our corporate family: We may share your
personal information with our affiliated companies so that we best provide you
with the requested service as well as information about other travel-related
products and services. All parts of our company provide similar protection
measures for your personal information that are no less stringent than this
Privacy Statement.

We may also share your information in the context of complying with legal
obligations, to protect our or your interests in legal matters, and in the case
of a merger or acquisition.

Modification of Privacy Statement

Trip.com will modify this Privacy Statement when necessary. Please understand
that we may revise this Privacy Statement at times as we consider appropriate.
We will note the date of the latest update of this Privacy Statement and the
update will take effect when it is published. Without your explicit consent,
Trip.com will not reduce your rights under this Privacy Statement. Trip.com will
prominently post major changes made (for example, for changes concerning certain
services, we will inform you via email of the specific changes in the Privacy
Statement). Therefore, you should review this Privacy Statement periodically to
keep up with our most current policies.


COOKIE STATEMENT

We use cookies to deliver our services and to help us improve our website.

 

What is a cookie?

 

A cookie is a small text file that we store on your computer when you use our
website. To learn more about cookies, please go to www.aboutcookies.org.

 

What cookies does Trip.com use?

 

We use the following cookies:

 

Essential cookies

 

 * These are cookies that our website cannot operate without. They include, for
   e.g., cookies that enable you to log into secure areas of our website, use a
   shopping cart and pay for travel products.

 

Non-essential cookies

 

 * Functionality cookies: These are used to recognise you when you return to our
   website. This enables us to personalise our content for you and remember your
   preferences (for e.g., your choice of language, region and currency).

 

 * Analytical and performance cookies: These allow us to count the number of
   visitors to our website and to see how they move around it. This helps us
   improve the way our website works, for e.g., by ensuring that users are
   finding what they are looking for easily.

 

 * Targeting cookies: These cookies record your visit to our website, the pages
   you have visited and the internal links you have followed. We will use this
   information to make our website and the travel products we display to you
   more relevant to your interests.

 

We use session and persistent cookies. Session cookies are deleted when you
close your browser. Persistent cookies remain on your computer and are activated
the next time you visit our website.