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REVATION SYSTEMS BLOG


WHAT YOU DIDN’T KNOW ABOUT LINKLIVE: REINVENTING THE CONTACT CENTER CUSTOMER
EXPERIENCE

                                                                               
      


FOR PATIENTS, CONVENIENCE IS KING




PROVIDING A BRANCH-LEVEL EXPERIENCE WITH VIDEO CHAT




THE ROAD TO RECOVERY: IMPROVING PATIENT ENGAGEMENT




MOBILE BANKING TRENDS, BENEFITS & ADVANTAGES




WASTE NOT, WANT NOT: AUTOMATION'S IMPACT ON PATIENT ENGAGEMENT




THE RISE AND ACCELERATION OF MOBILE BANKING




LOST IN TRANSLATION: THE ROLE OF COMMUNICATION IN PATIENT ENGAGEMENT




CHOOSING THE RIGHT CLOUD-BASED COMMUNICATION SOLUTION FOR YOUR BANK




PATIENT ENGAGEMENT: WHY CONTINUING COMMUNICATION MATTERS




DESIGNING A SECURE BANKING CUSTOMER JOURNEY




WHY COMMUNICATION HOLDS THE KEY TO LIMITING PATIENT LEAKAGE




TELEHEALTH: HOPE IS ON THE HORIZON




STRIKING A CAREFUL BALANCE BETWEEN BANKING SECURITY AND THE CUSTOMER EXPERIENCE




SEAMLESSLY INTEGRATING THE BRANCH EXPERIENCE




VIRTUAL CARE: FOR PATIENTS, IT’S PERSONAL




BRANCH TRANSFORMATION: PROVIDING AN OMNICHANNEL EXPERIENCE




DIGITAL PATIENT EXPERIENCES: CONUNDRUM, OR CONNECTION?




BANKING AND THE HUMAN EXPERIENCE




CONNECTED CARE PROMISES REDUCED COST




BANK CUSTOMER EXPECTATIONS: NOTHING SHORT OF DIGITAL EXCELLENCE




VALIDATING VIRTUAL CARE




DIGITALIZING EMPLOYEE AND CUSTOMER EXPERIENCES IN BANKING




SECURE DATA SECURES TRUST




REMOTE CARE MEANS READY CARE




HIMSS21: DIGITAL PATIENT ENGAGEMENT IN A POST-COVID WORLD




WHY 2021 IS THE YEAR OF THE AGENT EXPERIENCE




THE FULL COST & LOST OPPORTUNITY OF PATIENT COMMUNICATIONS




THE SHIFT TO PHONE SCREENS: TAKING A MOBILE-FIRST APPROACH TO BANKING




CREATING A DIGITAL FRONT DOOR: THE SHIFT FROM BRICK-AND-MORTAR HEALTHCARE TO
VIRTUAL CARE




HOW UC ELIMINATES FRICTION IN THE CUSTOMER EXPERIENCE




HOW INTEGRATED UNIFIED COMMUNICATIONS CAN REDUCE PATIENT LEAKAGE




3 WAYS FINANCIAL INSTITUTIONS CAN IMPROVE THEIR DIGITAL CUSTOMER SERVICE




DEFINING THE NEXT GENERATION OF THE PATIENT EXPERIENCE




CREATING A COHESIVE CUSTOMER JOURNEY THROUGH MOBILE BANKING APPLICATIONS




3 TIPS FOR MODERNIZING PATIENT SCHEDULING




BALANCING SECURITY WITH THE CUSTOMER EXPERIENCE IN BANKING




THE NEED FOR A HYBRID HEALTHCARE APPROACH




THE BENEFITS OF USING A SINGLE PLATFORM TO COLLABORATE WITH CUSTOMERS




3 TIPS FOR LEVERAGING REMOTE CONTACT CENTER AGENTS TO DRIVE OPERATIONAL
EXCELLENCE




THE SHIFT FROM DIGITAL CUSTOMER SERVICE TO COLLABORATIVE BANKING COMMUNICATIONS




IS LEGACY TECHNOLOGY IMPEDING PATIENT ACCESS PROGRESS?




THE NEW SKILL SET CONTACT CENTER AGENTS NEED TO IMPROVE THEIR DIGITAL BEDSIDE
MANNER




A BLENDED APPROACH TO DIGITAL BANKING




FINOVATE WEST DIGITAL 2020: RECAP & DEMO VIDEO




DIGITAL BEDSIDE MANNER: THE CONTACT CENTER AGENT’S ROLE IN DELIVERING ON PATIENT
EXPERIENCE




HOW TECHNOLOGY IS BRINGING PERSONALIZATION TO DIGITAL HEALTHCARE SERVICES




THE FUTURE OF CHATBOTS IN BANKING




IS THE REMOTE WORK ENVIRONMENT WORKING FOR HEALTHCARE CONTACT CENTER AGENTS?




USING AI TO TAKE CONTROL OF THE CUSTOMER EXPERIENCE




FACETIME IS MONEY: THE DIGITAL LAG IN VIDEO BANKING




VIDEO BANKING TO PERPETUATE POST PANDEMIC




3 STRATEGIES FOR ENHANCING YOUR PATIENT TRANSFER OPERATIONS: WEBINAR RECAP &
RECORDING




PATIENT ACCESS BEST PRACTICES DURING & BEYOND THE PANDEMIC: WEBINAR RECAP &
RECORDING




36 CONTACT CENTER METRICS YOU CAN'T IGNORE




'HEY ALEXA, CLOSE MY BANK ACCOUNT'




HOW TWO HEALTHCARE LEADERS IMPROVED BOTH QUALITY OF CARE AND BOTTOM LINE GROWTH
WITH PATIENT TRANSFER SERVICES




HOW BANKS ARE SHIFTING THEIR COMMUNICATIONS STRATEGY AMID THE COVID-19 CRISIS:
THE SEARCH FOR HUMANS IN THE SURGE OF DIGITAL BANKING




REVATION SYSTEMS UNIFIED COMMUNICATIONS PLATFORM POWERS ARIZONA MEDICAL SURGE
LINE FOR SEAMLESS CORONAVIRUS PATIENT TRANSFER




FREE HIPAA COMPLIANT TELEHEALTH DURING THE COVID-19 PANDEMIC




REVATION SYSTEMS NAMED IN CIOREVIEW'S MOST PROMISING FINTECH SOLUTION PROVIDERS
FOR 2020




HOW TO OPTIMIZE YOUR HEALTHCARE CONTACT CENTER COMMUNICATIONS DURING THE
COVID-19 CRISIS




USING AI TO REDUCE BANK OPERATING COSTS




UTILIZING A UNIFIED COMMUNICATION (UC) SOLUTION




HOW TO DECREASE CONTACT CENTER ABANDONMENT RATES WITH UC TECHNOLOGY [CASE STUDY]




2020: THE YEAR OF DIGITAL-ONLY BANKING?




THE BENEFITS OF WEARABLE TECHNOLOGY IN 2020




OMNICHANNEL UNIFIED COMMUNICATIONS IN HEALTHCARE = BLOCKCHAIN?




HOW TO PERSONALIZE THE DIGITAL BANKING EXPERIENCE

 


FEASTING ON THE BENEFITS OF DIGITALLY TRANSFORMING INDUSTRIES




NAVIGATING THE SPOOKY LANDSCAPE OF BANKING SECURITY




HOW YOUR CALL CENTER EXPERIENCE CAN BE IMPROVED WITH AI




FINTECH AND THE POTENTIAL OF A CASHLESS SOCIETY




HITRUST: HEALTHCARE & FINANCE'S SECRET CONNECTION




ISOLATED SENIORS AND TELEHEALTH: ENABLING BETTER CONNECTIONS




CHATBOTS' IMPACT ON BANKING AND HEALTHCARE




WHEN IT COMES TO SECURITY, CONSUMERS MUST SHOW VIGILANCE




HEALTHCARE SYSTEM IMPROVES PATIENT EXPERIENCE THROUGH REAL-TIME DATA




ANALYTICS AND COMMUNICATIONS: BRIDGING THE GAP




HIPAA VS. HITRUST - AND WHY IT MATTERS

 


HIPAA AUDITS: DIRECT & INDIRECT COSTS




LET'S TALK HEALTHCARE AI AT HCCT 2019




TELEHEALTH AND NURSING: PROVIDING CARE IN A TECH AGE




CYBERSECURITY & HEALTHCARE: THE LEGACY TECH CONUNDRUM




THE INTERACTIVE TELLER MACHINE (ITM): UNDERSTANDING THE TECHNOLOGY AND WHAT THE
FUTURE HOLDS




HOW AI IS ENABLING BANKS TO CONNECT WITH CUSTOMERS BETTER




BASEMENTS, NOT GARAGES: A MIDWEST STORY OF INNOVATION




REVATION TO DISCUSS MANAGED CARE AT AMCP19




HIMSS 2019: HEALTHCARE'S NEXT BIG MOVES

 


SECURE UNIFIED COMMS FOR HEALTHCARE: HOW TO BE THE SALESFORCE IN A SIEBEL WORLD




THREE WAYS TO IMPROVE CUSTOMER EXPERIENCE WITH UC




ONLINE CALENDARING, LOBBY MANAGEMENT AND CONSUMER ENGAGEMENT CENTERS

 


CONNECT WITH REVATION AT HIMSS 2019




WHAT'S TRENDING IN TELEHEALTH FOR 2021




RURAL TELEHEALTH ADOPTION BARRIERS




DIGITAL BANKING & CREDIT UNIONS: WHAT TO EXPECT IN 2021




WHY AI NEEDS TO VARY BY INDUSTRY




HITRUST - 2018 AND BEYOND




WHY ARE HOSPITALS SPOOKED BY CLOUD TECH?




REVATION DISCUSSES CLOUD-BASED CUSTOMER ENGAGEMENT AT THE 2018 ABA ANNUAL
CONVENTION

 


JOIN THE REVATION TEAM AT NCUCCC 2018

 


VIRTUAL CARE, FUTURE OF CARE AND THE MOBILE WORKFORCE - A DISCUSSION WITH
REVATION CEO PERRY PRICE




A LOOK BACK AT CALL CENTERS BEFORE THE CLOUD




INSIDE THE MODERN CHATBOT




FROM PHONES TO MULTIMEDIA: 2021’S SHIFT IN THE FINANCIAL INDUSTRY




REVATION AT HCBS 2018




CLOUD SERVICE CONNECTIVITY - THE IMPORTANCE OF NETWORK SECURITY: PART TWO




IMPORTANCE OF NETWORK SECURITY: PART ONE




REVATION IS CONNECTING PEOPLE AND SERVICES AT THE ANNUAL N4A CONFERENCE IN
CHICAGO




PRIORITIZING THE NEEDS OF YOUR REMOTE WORKFORCE




CHATBOTS: CUSTOMER EXPERIENCE’S SECRET




HITRUST — AND BANKING? WHY CERTIFICATION MATTERS TO MORE THAN JUST HOSPITALS




DISCUSS HEALTHCARE CALL CENTER TRENDS WITH REVATION AT HCCT 2018




THE HIGH RISE OF UNIFIED COMMUNICATIONS (UC)




DATA ANALYTICS: THE NEXT STEP FOR REGIONAL BANKS?




DIGITAL TRANSFORMATION REVOLUTION




MANAGED CARE PHARMACY INNOVATION: WHAT TO EXPECT FROM REVATION AT THE 2018 AMCP
ANNUAL MEETING




REVISITING TOP HIPAA VIOLATIONS AND SAFEGUARDING TECH AGAINST THEM




SECURITY CULTURE SERIES – PART 3: FACING OPPOSITION




WHAT’S NEW FOR SPRING – LINKLIVE 2018




SECURITY CULTURE SERIES – PART 2: EMPLOYEE EDUCATION & TRAINING




BANK INNOVATION 2018: CHATBOTS, FINTECH & CUSTOMERS — OH MY




5 THINGS CUSTOMERS EXPECT FROM A MODERN CONTACT CENTER




REVATION AT HIMSS18: WHAT’S NEXT WITH PATIENT ENGAGEMENT?




SECURITY CULTURE SERIES — PART I: EXPANDING IT’S RESPONSIBILITY




CX: THE SHIFT FROM CALL CENTER TO CONTACT CENTER




A GLANCE INTO THE CONTACT CENTER CRYSTAL BALL




CONTACT CENTER TRENDS FOR 2017




ADVANTAGES OF BANKING VIRTUALIZATION




THE SOUND HEARD ROUND THE WORLD: HOW CONTACT CENTERS ARE TRANSFORMING VETERAN
CARE




MOBILIZING THE HEALTH CALL CENTER WORKFORCE (& WHY IT’S NEEDED)




LESSONS LEARNED FROM THE BIGGEST HEALTHCARE DATA BREACHES IN HISTORY




NORTH MEMORIAL HEALTH: THE TRUE ADVANTAGE OF UC TECHNOLOGY WITHIN THE HEALTHCARE
SPACE




WHY IOT SECURITY IS CRUCIAL FOR HEALTHCARE’S FUTURE




THE HUMAN FACTOR: WHY CALL CENTERS SHOULD BE MORE THAN JUST PHONES




THE MODERN MEDICATION MANAGEMENT CONTACT CENTER




HCBS: TRANSFORM HOME AND COMMUNITY-BASED SERVICES WITH REVATION/NORTH LIGHT

 


BANKING’S ROLE IN THE FUTURE OF IOT




NORTH MEMORIAL HEALTH IMPROVES REVENUE CYCLE THROUGH TEXT/CHAT TO SCHEDULE
PATIENT COMMUNICATIONS




CARE GAP ANALYSIS AND UNIFIED COMMUNICATIONS: ARTICULATING THE DATA THAT MATTERS
MOST




A GUIDE TO SAVANNAH WITH REVATION/NORTH LIGHT




CAN YOU HEAR ME NOW? HOW UC, BIG DATA ARE TRANSFORMING HEALTHCARE




THE SENIOR BLIND SPOT IN TELEHEALTH ADOPTION




ADAPTING TO THE NEEDS OF DIGITAL BANKING CUSTOMERS




REVATION SYSTEMS/NORTH LIGHT SOFTWARE ATTEND NATIONAL WELLNESS CONFERENCE




KEEPING IT PERSONAL IN THE AGE OF VIRTUAL HEALTHCARE VISITS




CHAT ABOUT HEALTH CALL CENTERS WITH REVATION AT HCCT 2017




3 WAYS TECHNOLOGY IS CHANGING THE FACE OF DIGITAL HEALTHCARE




MAKING THE DIGITAL BANKING CONNECTION




REVATION SYSTEMS/NORTH LIGHT SOFTWARE AT UNITED WAY 2-1-1 SUMMIT & CLC 2017




THE NEW CONSUMER-DRIVEN MODEL OF HEALTHCARE

 


HOW TO BUILD A SOLID IT FOUNDATION IN HEALTHCARE




ENHANCED MEDICATION SERVICES, A TRANSACTION DATA SYSTEMS COMPANY, SELECTS
REVATION FOR ITS MEDICATION MANAGEMENT CONTACT CENTER




ENABLING CUSTOMERS TO USE MOBILE BANKING TO ITS FULL POTENTIAL




DON’T BE A PILL: REVATION JOINS AMCP 2017 CONFERENCE




YOU’RE INVITED: REVATION EXHIBITS AT AMGA 2017 ANNUAL CONFERENCE




HIMSS 2017: HOW WILL THIS SEASON OF CHANGE IMPACT HEALTHCARE?




HIPAA COMPLIANCE IS THE NEW BLACK: TIPS FOR TECH VENDORS




HOW TELEHEALTH IS MAKING GLOBAL HEARTBEATS STRONGER




REVATION AND HIMSS 2017: LOOKING INTO HEALTHCARE’S FUTURE




HEALTHCARE RESOLUTIONS THAT DON’T INVOLVE THE GYM




REVATION SYSTEMS ANNOUNCES NEW RELEASE OF LINKLIVE 8.0




REVATION SYSTEMS, INC. ACHIEVES HITRUST CSF CERTIFICATION




BANKING 2020: FINANCE OF THE (VERY NEAR) FUTURE




HOW TO HELP CUSTOMERS STAY SECURE DURING THE HOLIDAY RUSH




TOP HEALTHCARE TRENDS THEN, NOW AND BEYOND




4 UNIFIED COMMUNICATIONS TRENDS ENABLING ON-THE-GO LIFESTYLES




A GUIDE FOR NAVIGATING HIPAA COMPLIANCE




THANKFUL FOR TELEHEALTH




FOUR (UNEXPECTED) REASONS TO BE GRATEFUL FOR DIGITALLY TRANSFORMING INDUSTRIES




CAN TELEHEALTH HELP DOCTORS OVERCOME SOCIETAL BARRIERS TO CARE?




THE FUTURE OF HEALTHCARE: TOP TRENDS UNCOVERED AT AHIMA 2016




HOW TO HELP BANKING CUSTOMERS NAVIGATE THE SPOOKY TRUTHS OF SECURITY




HOW TELEHEALTH HAS EXPANDED TO MOBILE TO INCREASE PATIENT ENGAGEMENT




SECURITY FIRST: THE IMPORTANCE OF DESIGN IN DIGITAL BANKING

 


JOIN REVATION AT 2016 AHIMA CONVENTION




CALL CENTERS: THE NEXT-GENERATION CLINICS




COMMUNICATIONS’ ACHILLES HEEL (AND HOW TO STRENGTHEN IT)




REVATION TO EXHIBIT WITH CUSTOMER UNIVERSITY OF FLORIDA AT AMCP NEXUS CONFERENCE




THE IOT AND UC CONVERGE CONSUMERS ARE BANKING ON




USING TECHNOLOGY TO BRIDGE THE GAP BETWEEN HEALTHCARE SERVICES AND THE CONSUMERS
WHO NEED THEM




THE IOT AND UC CONVERGE: WHY THE FUTURE OF HEALTHCARE DEPENDS ON IT




HOW SENIORS (AND THEIR FAMILIES) BENEFIT FROM DIGITAL HEALTHCARE




THREE WAYS TELLERS CAN USE VIDEO CHAT TO INCREASE CUSTOMER RAPPORT




REVATION/NORTH LIGHT SOFTWARE TO DISCUSS DATA MANAGEMENT AT ANNUAL HCBS
CONFERENCE




DIGITAL BANKING: HOW MILLENNIALS ARE CHANGING THE FINANCIAL LANDSCAPE




HEALTHCARE IT ALLOWS PATIENTS TO BREAK OUT OF SET PROVIDER NETWORKS




SIMPLIFYING TECHNOLOGY TO INCREASE PATIENT ENGAGEMENT




HOW TELEHEALTH BRINGS DOCTORS TO RURAL COMMUNITIES




HOW TRADITIONAL BANKS EFFECTIVELY COMPETE WITH MOBILE-ONLY STARTUPS




TELEHEALTH IMPLEMENTATION IS ON THE RISE, BUT WHAT COMES NEXT?




REVATION HEADS TO THE ANNUAL N4A CONFERENCE IN SAN DIEGO




COMPETITION WITH BANKS SETS THE INDUSTRY STANDARDS FOR DIGITAL




HOW TO MAKE THE MOBILE BANKING PUSH MORE SENIOR-FRIENDLY




TELEHEALTH AND VIRTUAL PHARMACIES




HOW BANKS ARE TAKING THEIR COMMUNICATIONS TO WHERE THEIR CUSTOMERS ARE




TELEHEALTH FOR SENIORS: THE NEXT GENERATION OF CARE




COME JOIN US AT THE ANNUAL HCCT CONFERENCE




VIRTUAL PATIENT MONITORING IMPROVES HEALTHCARE EXPERIENCE




WHY BANKING’S LEGACY SYSTEMS AREN’T CUTTING IT




DIGITAL BANKING AND BIG DATA: THE COMMUNICATIONS EFFECT OF CUSTOMER-FACING APIS




MHEALTH – IT’S NOT JUST ANOTHER BUZZWORD




SURVEY OF HEALTHCARE EXECUTIVES SHOWS NEED FOR TELEHEALTH




WHAT THE RISE IN CYBERATTACKS MEANS FOR HEALTHCARE




EXPANDING THE BRANCH EXPERIENCE INTO THE VIRTUAL REALM




3 WAYS PATIENTS CAN TAKE ADVANTAGE OF VIRTUAL VISITS




4 WAYS TO IMPROVE PATIENT ENGAGEMENT




TOP HIPAA VIOLATIONS AND HOW TO SAFEGUARD AGAINST THEM




HOME IS WHERE THE HEALTH IS




PHARMACISTS HAVE THE PRESCRIPTION FOR REDUCING READMISSIONS




TELEMEDICINE: THE RISE OF THE VIDEO VISIT




YOU'VE GOT (SECURE) MAIL!




WHY 2015 IS THE YEAR YOUR FAX MACHINE FINALLY GETS TO RETIRE




A MIDWESTERN REGIONAL BANK




MN BOARD ON AGING




CORNHUSKER BANK DIFFERENTIATES THROUGH IMPROVED CUSTOMER INTERACTIONS




A MIDWEST REGIONAL HEALTHCARE SYSTEM




NORTH MEMORIAL HEALTH CARE PARTNERS WITH REVATION SYSTEMS




TIPS FOR A SUCCESSFUL DISEASE MANAGEMENT STRATEGY




THERE'S AN APP FOR THAT: HOW MOBILE BANKING IS CHANGING EVERYTHING




THE SECRET TO REDUCING HOSPITAL READMISSIONS




THE NURSING HOME AND HOSPITAL READMISSION CYCLE




THE FUTURE OF BANKING




THE DIGITAL COMMUNICATION GAP BETWEEN PROVIDERS AND THEIR PATIENTS




TEXT YOUR WAY TO BETTER HEALTH





MORE FROM REVATION SYSTEMS


CORNHUSKER BANK DIFFERENTIATES THROUGH IMPROVED CUSTOMER INTERACTIONS


NORTH MEMORIAL HEALTH CARE PARTNERS WITH REVATION SYSTEMS


DON’T BE A PILL: REVATION JOINS AMCP 2017 CONFERENCE


5 THINGS CUSTOMERS EXPECT FROM A MODERN CONTACT CENTER


NORTH MEMORIAL HEALTH IMPROVES REVENUE CYCLE THROUGH TEXT/CHAT TO SCHEDULE
PATIENT COMMUNICATIONS


WHY 2015 IS THE YEAR YOUR FAX MACHINE FINALLY GETS TO RETIRE


TOP HEALTHCARE TRENDS THEN, NOW AND BEYOND


HIPAA AUDITS: DIRECT & INDIRECT COSTS


THE NEW SKILL SET CONTACT CENTER AGENTS NEED TO IMPROVE THEIR DIGITAL BEDSIDE
MANNER


HIMSS21: DIGITAL PATIENT ENGAGEMENT IN A POST-COVID WORLD


VALIDATING VIRTUAL CARE


BANK CUSTOMER EXPECTATIONS: NOTHING SHORT OF DIGITAL EXCELLENCE


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