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https://gov-pd.co.uk/course/mastering-feedback-and-difficult-conversations-5th-july-2023/
Submission: On March 13 via manual from GB — Scanned from GB
Submission: On March 13 via manual from GB — Scanned from GB
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</form>Text Content
0330 912 7515 Contact Us
* Home
* About us
* Training Courses
* On-demand Training
* In-House Training
* Contact Us
* Online
MASTERING FEEDBACK AND DIFFICULT CONVERSATIONS
July 5, 2023
9:30 am to 1:30 pm
Online
OVERVIEW
Effective and timely feedback is critical to successful performance management.
If done incorrectly it achieves nothing or makes matters worse. A manager who
has the skills to deliver consistent feedback motivates and empowers employees,
increases productivity and strengthens relationships.
Many people avoid providing feedback because they don’t feel confident in
getting the results they need. They worry they’ll demotivate their employees or
damage their working relationships. Yet giving feedback is a skill that can be
learned and practised, based on straightforward concepts that can be adapted to
ensure you get the right outcomes.
This course shows you how to build your feedback and communication skills to
create productive conversations that actually work. You’ll become a manager who
gives feedback with empathy and encourages everyone to fulfil their potential.
What’s more, you’ll be the type of manager who won’t have to avoid difficult
conversations or overcompensate when you have bad news to deliver.
We’ll cover scenarios that will feel familiar to every manager and you’ll be
able to ask all the questions you need to enable you to tackle your own
situations and further your development in this area.
Training Outcomes
* Receive a three step and eight step framework you can use to immediately hold
better feedback conversations
* Learn how to minimise defensiveness in the other person
* Understand what makes feedback successful and what are the traps to avoid?
* Learn how to build accountability into the process so that the feedback is
acted on
* Discover words and phrases to help you address tricky situations
* Receive practical ways to build your feedback skills as a manager
* Ensure that feedback is a conversation, with opportunities to learn and
coach, rather than a monologue
* Use praise and recognition as a key motivator
Testimonials
Great course, in particular learnt a lot about audience mapping and not to tell
people what you find interesting but what they find interesting. – Swan Housing
AGENDA
* 9:20
REGISTRATION
* 09.30
INTRODUCTIONS & WHY FEEDBACK?
* 10:00
SESSION 1
* Your course objectives
* The feedback matrix: where does your organisation fit?
* Feedback as a process
* Exercise: what constitutes effective positive and constructive feedback?
* 11:00
BREAK
* 11:10
SESSION 2
* How to approach giving feedback
* Key dos and don’ts
* A simple model
* Exercise: the 8 step feedback model
* 12:20
BREAK
* 12:30
SESSION 3
* Trip hazards: what to do when things go wrong
* Why most people give praise ineffectively
* How to use praise as a motivator
* Your future actions
* 13:30
TRAINER’S SUMMARY AND CLOSE
*Programme subject to change
BOOK NOW
For more information or to make a booking please call 0330 0947 344
--------------------------------------------------------------------------------
* Online Fee: £249
Book Online Book by Phone: 0330 0947 344
OTHER DATES
May 10 2023 Oct 12 2023 Jan 11 2024 Mar 05 2024
IN-HOUSE
Do you have four or more delegates who would benefit from this course? We can
deliver this course in-house at your organisation and tailor this to your
specific needs.
--------------------------------------------------------------------------------
For more information or to discuss the available option please call 0330 0947
344 or email info@gov-pd.co.uk
TRAINER
NICOLA BLACKMORE
Nicola is an experienced and passionate Learning & Development professional,
specialising in Management and Leadership Development. She has worked in the
Learning and Development field for over twenty years with a variety of
organisations and was an operational manager before that, enabling her to truly
understand what it takes to be a great manager – and how tough it can be! Her
focus is helping managers to prepare for, transition into and excel in their
management roles. Enabling them to understand themselves, their roles and their
impact on others.
Nicola is driven by making a difference to others, helping them to be the best
they can be. She is practical and realistic and works to make training concepts
relevant and accessible to everyone. She is a creative training designer,
always looking for new and exciting ways to engage learners in training content
in both the classroom and virtual learning environments. She has a strong
belief that the most effective learning is experiential, flexible, challenging,
memorable and fun. Nicola is a qualified coach and experienced mentor and uses
these skills everyday to help learners have the best possible outcomes and
experience
Reasons to Attend our Courses
* Learn from leading trainers in their fields
* A selected range of best practice case studies addressing key challenges
* Our courses have a good or excellent feedback rating of 97%
* Gain 8 hours accredited CPD
* Access our online training courses from anywhere worldwide
Which course is best for you?
Online courses
* Breakout rooms provide space for group activities and shared experience
* Both full and half day courses are available online for your convenience
* Our courses are delivered with dedicated tech support
* Save cost, time, and emissions by choosing to attend an online course
Training courses
1. Face to face interaction with the trainer and delegates
2. Network with colleagues from across the public, voluntary and education
sectors during the breaks and lunchtime
3. Courses delivered in London and Manchester
4. Catering provided throughout the day
In-house Training
1. Bespoke training designed for the needs and objectives of your team
2. End to end management of the training programme by GovPD
3. Consultation process to agree the content of the programme
4. A cost-effective option for attendees of between 8 and 15 delegates
5. Contact info@govpd.co.uk for a quote and consultation
Browse all our training courses
Gov Professional Development are specialists in delivering industry leading
professional development training courses for the Public, Private and Voluntary
Sector.
0330 912 7515 info@gov-pd.co.uk Bouverie House
154-160 Fleet Street
London
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