gwl.greatwestlife.com Open in urlscan Pro
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Form analysis
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Text Content

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HERE'S HOW TO SIGN IN

For GRS Access (savings)
Sign in with your existing GRS Access ID (usually a 7-digit number, a custom ID
you created or an email address).

For GroupNet (benefits)
Sign in with your existing GroupNet sign-in email address.

For My Canada Life at Work
Use the email address you chose when you signed up for My Canada Life at Work.


SIGN IN

Sign-in help
GRS Access ID (savings)/Email address (benefits)
Enter your password.
Password
Remember me
Register


Forgot Password or Access ID/email address?

info


CORONAVIRUS (COVID-19): WHAT YOU NEED TO KNOW

Find out how Canada Life is responding and where to get updates about the
outbreak. Learn more


SIGN-IN SUPPORT INFORMATION


 * HOW DO YOU KNOW WHAT INFO TO SIGN IN WITH?
   
   Sign in as follows depending on what you are trying to access:
   
   GRS Access (to view your savings info)
   Sign in with your existing GRS Access ID (usually a 7-digit number, a custom
   ID you created or an email address) and password.
   
   GroupNet (to view your benefits info)
   Sign in with your existing GroupNet sign-in email address and password.
   
   My Canada Life at Work
   Use the email address and password you chose when you signed up for My Canada
   Life at Work (only applicable for members who have already been invited to
   sign up and have completed registration).
   
   warning
   
   Can't remember your sign-in info?
   If you had previously saved your usernames and passwords for GRS Access,
   GroupNet or My Canada Life at Work in your browser, you should be able to
   retrieve them. Go to the passwords section of your browser settings. Here's
   how to get started with some common browsers:
   
   Chrome
   Select the 3 vertical dots and choose Settings > Passwords.
   
   Firefox
   From the "hamburger" menu (3 horizontal lines) select Logins and Passwords.
   
   Safari
   From the Safari menu, choose Preferences > Passwords.


 * WHY DID SIGN-IN CHANGE?
   
   We've updated the sign-in page to simplify managing your workplace benefits
   and savings. Instead of having to go to different sites, there's just one
   place for all our customers to sign in. This is the first step in moving
   towards having a single user ID and password for all of our sites.


 * HOW DO YOU KNOW WHEN IT'S TIME TO SWITCH TO MY CANADA LIFE AT WORK?
   
   When it's time for you to switch to My Canada Life at Work you’ll be prompted
   to do so after you sign in.


 * FORGOT YOUR PASSWORD OR ACCESS ID/EMAIL ADDRESS?
   
   You can reset your password here.
   
   If you forgot your Access ID for GRS Access or your email address for
   GroupNet or My Canada Life at work, find out how to recover them.


 * HOW DO YOU CHANGE THE EMAIL ADDRESS YOU USE TO SIGN IN TO GROUPNET?
   
    1. Sign in and select Profile.
    2. Under Security, select Change sign-in email address.
    3. Enter your new sign-in email address and current password. We’ll sign you
       out and send a verification email to your new email address.
    4. Verify your new email address.
   
   You’ll now be able to sign in to GroupNet with your new email address.


 * HOW DO YOU CHANGE THE EMAIL ADDRESS YOU USE TO SIGN IN TO MY CANADA LIFE AT
   WORK?
   
    1. Sign in and select Profile.
    2. Under Security, select Edit sign-in email address.
    3. Enter your new sign-in email address and current password. We’ll sign you
       out and send a verification email to your new email address.
    4. Verify your new email address.
   
   You’ll now be able to sign in to My Canada Life at Work with your new email
   address.


 * WHAT WEB BROWSERS DOES MY CANADA LIFE AT WORK SUPPORT?
   
   My Canada Life at Work works on these browsers. We recommend that you always
   use the latest version.
   
    * Google Chrome (preferred)
    * Microsoft Edge (Chromium)
    * Mozilla Firefox
    * Apple Safari


 * STILL NEED HELP? CALL US OR CHAT WITH US ONLINE.
   
   If you’re having trouble registering or signing in:
   
   Call us weekdays from 8 a.m. to 8 p.m. ET at 1-888-222-0775.
   
   Or chat with us online weekdays from 9 a.m. to 5 p.m. ET.


REGISTRATION SUPPORT INFORMATION


 * HOW TO REGISTER?
   
   If you already have a GroupNet, GRS Access or My Canada Life at Work account,
   you don't need to register. Just use your existing sign-in info.
   
   If you don't have an account yet, register now.


 * WHAT INFORMATION DO YOU NEED TO REGISTER?
   
   All you need is:
   
    * Your name as it appears on your plan documents
    * Your plan or policy number
    * Your member ID or certificate number


 * WHAT IS A PLAN NUMBER AND MEMBER ID (OR CERTIFICATE NUMBER)?
   
   They're your identifiers for your health benefits that you get through your
   employer.
   
   You can find them on your benefits card. Your plan number is usually up to 6
   digits, and is entirely numerical. Your member ID (or certificate number) is
   up to 10 characters and can include letters.
   
   If you don't have a benefits card, call us for help at 1-888-222-0775.


 * WHAT IS A PLAN/POLICY NUMBER AND CERTIFICATE NUMBER?
   
   They're your identifiers for savings and pension plans that you get through
   your employer.
   
   You’ll find your plan/policy and certificate numbers on your mailed
   statements, on the second page, under key information. If you don't have a
   mailed statement, call us for help at 1-888-222-0775.


 * HOW TO CONFIRM YOUR EMAIL ADDRESS?
   
   Go to the inbox of the email address you provided when you registered. Look
   for an email sent from Canada Life with the subject line Confirm your email
   address. Can’t find it? Check your spam folder or resend the email.


 * WHAT IS 2-STEP VERIFICATION?
   
   It's extra security for your account.
   
   When it's on, each time you sign in, you'll enter your email address and
   password as usual. But you'll also be asked to enter a 5-digit code that
   we'll send to you by email. We'll also send you a code to enter each time you
   change your password.
   
   This way, no one will be able to access your account without the code.


 * STILL NEED HELP? CALL US OR CHAT WITH US ONLINE.
   
   If you’re having trouble registering or signing in:
   
   Call us weekdays from 8 a.m. to 8 p.m. ET at 1-888-222-0775.
   
   Or chat with us online weekdays from 9 a.m. to 5 p.m. ET.


SORRY, THIS BROWSER IS NO LONGER SUPPORTED

Please sign in using the latest version of one of our supported browsers:
 * Google Chrome (preferred)
 * Microsoft Edge (Chromium)
 * Mozilla Firefox
 * Apple Safari

© The Canada Life Assurance Company 2009 - 2023
 * Terms and conditions
 * Privacy
 * Internet security
 * Accessibility

Contact us
×


GREAT-WEST LIFE GROUPNET FOR PLAN MEMBERS ACCESS AGREEMENT

To complete the registration process you must read and agree to the following
terms and conditions.

The online information and services available to you via ("GroupNet for Plan
Members") are governed by this Great-West Life GroupNet for Plan Members Access
Agreement (the "Agreement"). Please read the terms and conditions carefully, as
by registering for GroupNet for Plan Members, you will be deemed to have agreed
to them. The terms and conditions of this Agreement are subject to change
without notice to you, so we recommend that you review it regularly. If you do
not agree with the terms and conditions set forth in this Agreement, do not
register for GroupNet for Plan Members.

By registering for GroupNet for Plan Members, you are also confirming that the
information that you have entered to confirm your identity in the registration
process belongs exclusively to you and that you are registering only your own
account.


ACCESS AND USE OF GREAT-WEST LIFE GROUPNET FOR PLAN MEMBERS

 * Great-West Life authorizes you to access and utilize GroupNet for Plan
   Members solely for the purpose of transacting business with Great-West Life.
   In order to register, you must have reached the minimum prescribed age in the
   jurisdiction in which you reside. Great-West Life reserves the right to
   suspend or terminate any services provided under GroupNet for Plan Members if
   you violate any of the terms or conditions of this Agreement.
 * Any information or transaction accessed, transmitted or performed through
   GroupNet for Plan Members which is related to any third-party product or
   service shall be subject to any terms, conditions or restrictions applicable
   to such product or service.


USE OF EMAIL ADDRESS AND PASSWORD

 * Upon registration, you will select an email address and password which shall
   constitute your electronic signature ("Electronic Signature") when you use
   GroupNet for Plan Members. You acknowledge and agree that your Electronic
   Signature is the legal equivalent to your written, signed instructions and
   you authorize Great-West Life, any of its affiliates, or any other
   third-party as applicable, to execute any instructions which are provided
   pursuant to your Electronic Signature.
 * You agree to take appropriate security measures to protect the
   confidentiality of your Electronic Signature, including those listed below in
   the “Your responsibility” section of this Agreement, and to prevent any
   misuse of your information. You agree to notify Great-West Life immediately
   if the confidentiality of your email address or password has been compromised
   or if there has been unauthorized use of your Electronic Signature.
 * You agree that the web pages you access shall constitute written documents.
   This means when you follow online instructions and click or otherwise
   electronically activate "accept", "register", "submit", "continue", "ok" or
   any other similar buttons on such pages, except as otherwise specifically
   indicated, these carry the same legal effect as if you had signed and
   delivered hard copy versions of the documents to Great-West Life.
 * Great-West shall not be required to verify the actual identity or authority
   of any user of your Electronic Signature. You agree to be liable and hold
   Great-West Life harmless for any loss caused as a result of or in connection
   with: (i) any authorized use of your Electronic Signature, and (ii) any
   unauthorized use of your Electronic Signature that results from your failure
   to protect the confidentiality of your Electronic Signature, including but
   not limited to any transaction performed, or information obtained through
   such use.


AVAILABILITY

 * GroupNet for Plan Members, in whole or in part, may periodically be
   unavailable to you in order to allow for maintenance or updates, or due to
   other causes, including causes beyond the control of Great-West Life.
   Further, any or all of the GroupNet for Plan Members services may change at
   any time, with or without notice to you.


YOUR RESPONSIBILITY

You have an important role to play in ensuring your login information is kept
safe.

 * Your password must be kept confidential; do not share it with anyone and take
   precautions that no one can see your login information when logging on.
 * Do not create a password that would be obvious or easy to guess (e.g.,
   '12345' or 'password').
 * Memorize your password. If you must record it on paper, keep it in a safe
   location and do not store your email address and password together.
 * Change your password from time to time.
 * Do not leave your computer or other electronic device unattended when you are
   logged on. Always sign off if you are going to be away from your computer or
   other electronic device, even for short periods of time.
 * Email is not encrypted; therefore it is not recommended that you send any
   personal or confidential information to Great-West Life or any third party by
   email (e.g. password).


RECORDS

 * All transaction records for GroupNet for Plan Members transactions are
   subject to verification and acceptance by Great-West Life. Such records,
   whether electronic or otherwise shall be conclusive and binding on you for
   all purposes in the absence of clear proof that the records of Great-West
   Life are incomplete or incorrect.


CANCELLATION OF GROUPNET FOR PLAN MEMBERS

 * You may cancel your access to GroupNet for Plan Members at any time by
   providing Great-West Life at least thirty (30) days’ prior written notice.
 * Great-West Life may cancel any or all of the services provided by, or your
   access to, GroupNet for Plan Members at any time without notice to you.
   Great-West Life shall not be liable for any loss, damage or inconvenience
   that may result from cancellation.


GROUPNET FOR PLAN MEMBERS TERMS OF USE

 * The terms and conditions in the Legal, Copyright and Trademark Information,
   Privacy Policy, and Internet Security Statement shall be deemed to be
   incorporated in this Agreement and shall form an integral part of this
   Agreement for all intents and purposes.


GENERAL

 * This Agreement shall be governed by the laws of the Province of Manitoba and
   the laws of Canada applicable therein and you agree to attorn to the
   jurisdiction of the Province of Manitoba.
 * If there is any inconsistency or conflict between the terms and conditions of
   this Agreement and those of any predecessor agreement relating to any access
   method offered by Great-West Life, this Agreement will prevail.
 * This Agreement is binding on you, your heirs, executors, administrators,
   legal representatives, successors and assigns.
 * If any provision of this Agreement is determined to be invalid or
   unenforceable, in whole or in part, such invalidity or unenforceability
   attaches only to such term or condition and all other terms and conditions
   shall continue in full force and effect.


QUÉBEC ONLY

 * You requested that this Agreement and any related documents be in English.
   Vous reconnaissez avoir exigé que cette convention et les documents s'y
   rattachant soient en anglais.


WHERE TO FIND YOUR PLAN NUMBER AND MEMBER ID

Look for them on your benefits card. Don’t have a card yet? Contact your plan
administrator.


BENEFITS CARD


FIND YOUR PLAN NUMBER AND MEMBER ID ON YOUR BENEFITS CARD

Your plan number is a 6-digit number. Your member ID, which is also called your
ID number, can be up to 10 characters. They are both located on the front of
your benefits card.

CONTENT OF A SAMPLE BENEFITS CARD

 * The Great-West Life Assurance Company
 * Prescription drugs and Travel Assistance
 * Customer service: 1-800-957-9777
 * www.greatwestlife.com
 * Carrier number: 11
 * Plan number: 123456
 * Member ID: 0000567890
 * Issue number: 01
 * Granger Robert
 * Travel Assistance ID: 870
 * assure

Close


WE’RE HERE TO HELP

Need help registering or signing in to GroupNet for plan members?

Call us at 1-800-957-9777.

Note: This number is dedicated solely to providing help with registering for or
signing in to GroupNet for plan members.

Close


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