www.quandoo.de Open in urlscan Pro
54.72.137.178  Public Scan

Submitted URL: http://link.news.quandoo.de/ls/click?upn=u001.reiEn4vLTu-2FBCvqvnXzpI7LDkSNbymzz4T-2FYSB3SHoy-2Bk2E8nVI7tpqMHhgBPS9AMTIwymbz...
Effective URL: https://www.quandoo.de/loyalty?TC=DE_DE_CRM_STAL_NEWSLETTER_A000001_5928854415015936_5026546479071232&utm_source=newsle...
Submission: On April 10 via manual from NL — Scanned from DE

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Quandoo Loyalty Points


MAKE DINING OUT MORE REWARDING

Get cashback for reserving tables, writing reviews & more

 * 10€
   
   1,000 pts

 * 50€
   
   5,000 pts

 * 100€
   
   10,000 pts

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HOW TO EARN POINTS

Here's how you can go from zero to Loyalty Points hero in no time:

300 POINTS

Create a Quandoo account

200 POINTS

Reserve a table via our app

150 POINTS

Reserve a table via our website

100 POINTS

Subscribe to our newsletter

50 POINTS

Write a restaurant review

READY TO START EARNING POINTS?

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HOW TO REDEEM POINTS

Once you’ve got at least 1,000 points under your belt, here’s how to reap the
rewards:

 1. Go to the redemption form
    
 2. Select your cashback amount
    
 3. Enter your bank details
    
 4. Redeem your points & receive your cashback within 14 working days


START COLLECTING TODAY

Create your own Quandoo account now and snap up 300 points straight away!

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FREQUENTLY ASKED QUESTIONS

 * EARNING LOYALTY POINTS
   
   
   
    * WHEN DO I RECEIVE MY LOYALTY POINTS AFTER RESERVING A TABLE?
      
      You will receive your Loyalty Points after you have dined out and the
      restaurant has confirmed your visit. Please allow up to 72 hours after
      your restaurant visit for your points to be awarded. If you do not receive
      your points within this time frame, please send us an email at
      service.de@quandoo.com.
      
      
   
    * WHEN DO I RECEIVE MY LOYALTY POINTS AFTER WRITING A RESTAURANT REVIEW?
      
      You will receive your Loyalty Points once your review has been published
      online by our team. We aim to publish all reviews within 48 hours of their
      submission date. Reviews are not published automatically as they first
      need to be checked for explicit, inappropriate or offensive content.
      Reviews of this nature are denied and no Loyalty Points are awarded.
      
      
   
    * HOW DO I EARN LOYALTY POINTS FOR USING A QUANDOO PROMO CODE?
      
      You can enter a Quandoo promo code at the checkout screen as you’re making
      a reservation. Your Loyalty Points will then be awarded to you within 72
      hours of your confirmed restaurant visit. Some promo codes can be re-used
      while others cannot and their validity periods also vary. If you are
      unsure of the validity or the use terms of your promo code, you can
      contact us at service.de@quandoo.com.
      
      
   
    * DO I STILL EARN LOYALTY POINTS IF I CANCEL MY RESERVATION?
      
      No, we only award Loyalty Points for reservations that are honoured.
      
      
   
    * CAN MY LOYALTY POINTS EXPIRE?
      
      Yes, your accumulated Loyalty Points will expire if you don’t make any new
      reservations via our website or app in 180 days.
      
      
   
    * CAN I COMBINE LOYALTY POINTS TOTALS FROM TWO SEPARATE QUANDOO ACCOUNTS?
      
      No, it is not possible to combine points totals from two different
      accounts.
      
      
   
    * CAN I EARN LOYALTY POINTS IF I RESERVE A TABLE DIRECTLY THROUGH A
      RESTAURANT’S WEBSITE?
      
      No, we only award Loyalty Points for reservations made via the Quandoo
      website or app.
      
      

 * REDEEMING LOYALTY POINTS
   
   
   
    * WHEN DO I RECEIVE MY CASHBACK REWARD AFTER REDEEMING MY LOYALTY POINTS?
      
      Once you have sent us your completed redemption form, we will transfer
      your cash to you within 14 working days. If you do not get the cash back
      within this time frame, please contact us at service.de@quandoo.com.
      
      Note: you cannot collect your reward at a restaurant or claim the cashback
      amount off your restaurant bill.
      
      
   
    * HOW DO I CANCEL A LOYALTY POINTS REDEMPTION REQUEST?
      
      To cancel a redemption request, all you’ve got to do is email us at
      service.de@quandoo.com. We’ll make sure your Loyalty Points stay in your
      account.
      
      
   
    * WHAT DO I DO IF I ENTER INCORRECT BANK DETAILS ON THE REDEMPTION FORM?
      
      If you think you’ve submitted incorrect or out-of-date information, you
      can send us an email at service.de@quandoo.com explaining the situation
      and we’ll send you instructions on how to re-submit your details.
      
      
   
    * I HAVE OVER 1,000 LOYALTY POINTS BUT I AM UNABLE TO REDEEM THEM. WHY?
      
      In order to make a redemption request, you must have at least 1,000 points
      in your account and have made at least one successful reservation with
      Quandoo. A successful reservation means that you have dined out and the
      restaurant has confirmed your visit.

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