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Lucidya - is an arabic focused social media analytics and crisis management tool
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 * Product
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     The set of features that makes Lucidya a powerful yet very intuitive
     solution
   
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     Integrate all your customer-facing channels to collect every single
     interaction for in-depth analysis
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     Never miss an important conversation about your brand again
   
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     Generate more leads from social media with impressive conversion rates
   
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   * Social Media Lead Generation
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   * Campaign Measurement
   * Customer Care
   * Content Strategy
   * Competitor Insights
   * Crisis Management
   * Market Research
 * IndustriesToggle menu
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 * العربية


GROW YOUR BUSINESS &





— THROUGH CUSTOMER EXPERIENCE MANAGEMENT (CXM)

Deliver breakthrough customer experiences with the most powerful CX solution
built for Arab brands.

Request Demo


TOP BRANDS POWERED BY LUCIDYA

Trusted by brands and companies across the world.

‹›



AI-POWERED CUSTOMER EXPERIENCE MANAGEMENT PLATFORM

We empower businesses to understand and better serve their customers using
industry-leading AI built for the Arab world


OUR CX SUITE OF PRODUCTS

One CXM platform with different products to help you uplift your CX in one
place:


SOCIAL LISTENING

Listen to all public posts and media articles whether related to your brand,
competitor, or industry.

Our Social Listening product collects and analyzes data related to your brand,
audience and competitors across various social media platforms.

Learn more



CHANNEL ANALYTICS

Integrate all your customer-facing channels to collect every single interaction
for in-depth analysis

Our Channel Analytics product collects and analyzes customer data across all of
your owned channels, including direct messages to your social media accounts,
instant chats (WhatsApp Business + Intercom), emails, ratings and reviews
(Google My Business).

Learn more



SURVEYS

Automate measuring the Voice of the Customer (VoC) and optimize your CX with
customer survey software built for enterprises

Our Survey collects and analyzes data in response to various types of questions
curated to shed more light on people’s experience with your brand.




AUDIENCE (CDP)

The power to know your customers as individuals and personalize their
experiences

Our Audience (CDP) product builds individual profiles about each of your
customers, based on data collected from our Channel Analytics and Survey
products




TESTIMONIALS

One of the best decisions we took in 2021, was to work with. You are simply an
extension to our MARQERS family. The thing I admire the most in Lucidya, is how
much you try to make things easier and better. It is an honor to be associated
to you guys

Hatem El Hage

General Manager at Marqers

Thank you for helping us improving our online reputation and for monitoring and
analyzing everything that is written about us on the internet through such an
intelligent tool that has wide range of helpful features

khaled

Supervisor of media project management at Media Kal

Thanks to Lucidya we are able to accurately monitor interactions instantly which
helped us to provide better services and improve our social presence

Hala Al-Rasheed

Social media specialist at Ministry of Municipal & Rural Affairs & Housing

I'm very proud of the customer support we have been providing the last three
years due to using Lucidya. This tool can compete with any of the big global
social listening brands as it helps analyze, monitor and track social media
pages in the most effective way.

Emad AlMustafa

Business Development Manager at Nabrah

Lucidya is the best platform amongst all the large social listening platforms as
it has many unique, fast and advanced features. Thank you Lucidya team for all
your hard work that went into developing the platform.

Meshal Alotaibi

Communication Research Lead Analyst at Zakat, Tax and Customs Authority

One of the best decisions we took in 2021, was to work with. You are simply an
extension to our MARQERS family. The thing I admire the most in Lucidya, is how
much you try to make things easier and better. It is an honor to be associated
to you guys

Hatem El Hage

General Manager at Marqers

Thank you for helping us improving our online reputation and for monitoring and
analyzing everything that is written about us on the internet through such an
intelligent tool that has wide range of helpful features

khaled

Supervisor of media project management at Media Kal

Thanks to Lucidya we are able to accurately monitor interactions instantly which
helped us to provide better services and improve our social presence

Hala Al-Rasheed

Social media specialist at Ministry of Municipal & Rural Affairs & Housing

I'm very proud of the customer support we have been providing the last three
years due to using Lucidya. This tool can compete with any of the big global
social listening brands as it helps analyze, monitor and track social media
pages in the most effective way.

Emad AlMustafa

Business Development Manager at Nabrah

Lucidya is the best platform amongst all the large social listening platforms as
it has many unique, fast and advanced features. Thank you Lucidya team for all
your hard work that went into developing the platform.

Meshal Alotaibi

Communication Research Lead Analyst at Zakat, Tax and Customs Authority

One of the best decisions we took in 2021, was to work with. You are simply an
extension to our MARQERS family. The thing I admire the most in Lucidya, is how
much you try to make things easier and better. It is an honor to be associated
to you guys

Hatem El Hage

General Manager at Marqers
‹›



WHY LUCIDYA?


MOST ACCURATE ARABIC SENTIMENT ANALYSIS

By understanding different Arabic dialects and slang, our AI engine reached an
unmatched accuracy for analyzing Arabic content


RANKED #1

Ranked as the highest-rated in our category by users in the MENA region and
among the best in the world


360º VIEW OF CUSTOMERS

All customer interactions across many digital channels in one platform whether
via social media channels, emails, rating websites, or chat


EXCEPTIONAL CUSTOMER SUCCESS SERVICE

We provide a dedicated Customer Success Manager who understands your audience to
ensure you are getting the most out of the platform.


GLOBAL AWARDS



‹›



THE LATEST INDUSTRY INSIGHTS

Read actionable guides and the latest industry insights in our blog.

Check our blogs



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LUCIDYA

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 * Use Cases


PRODUCTS

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 * Channel Analytics


KNOWLEDGE

 * Blog
 * Resources


COMPANY

 * Careers at Lucidya
 * Request Demo


LEGAL

 * Privacy Policy
 * Service Agreement
 * Author Privacy Statement


 * LUCIDYA
   
    * Industries
    * Use Cases


 * PRODUCTS
   
    * Social Listening
    * Channel Analytics


 * KNOWLEDGE
   
    * Blog
    * Resources


 * COMPANY
   
    * Careers at Lucidya
    * Request Demo


 * LEGAL
   
    * Privacy Policy
    * Service Agreement
    * Author Privacy Statement

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