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Merchant Support


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INTEGRATIONS


CLAIMS PROCESS


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FAQS


CUSTOMIZATION





SOLVE ORDER ISSUES

Protect your customers’ orders from loss, theft, damage in transit,
manufacturing defects, the wrong item being sent, and other issues that create
headaches for your business.




FOR CONSUMER BRANDS

Contact Us


FOR CONSUMER BRANDS

EFFORTLESSLY INTEGRATE WITH YOUR EXISTING STACK

ShipInsure connects to your eCommerce platform, ERP, help desk, and other third
party apps with ease


.01

PROTECT YOUR
BOTTOM LINE

ShipInsure pays for reorders, and allows for merchant set rev share, so you can
run your business with the margin you need. Turn losses into Revenue


.02

DELIVER YOUR BRAND
FROM END TO END

ShipInsure enables you to white label the customer experience in the widget and
beyond.


.04

GET CLAIMS PAID

ShipInsure transparently approves 97% of all claims while simultaneously
protecting you from fraudulent customers.


.03

PROTECT YOUR
BOTTOM LINE

ShipInsure pays for reorders, and allows for merchant set rev share, so you can
run your business with the margin you need. Turn losses into Revenue

GET CLAIMS
PAID

ShipInsure transparently approves 97% of all claims while simultaneously
protecting you from fraudulent customers.

DELIVER YOUR BRAND
FROM END TO END

ShipInsure enables you to white label the customer experience in the widget and
beyond.

EFFORTLESSLY INTEGRATE WITH YOUR EXISTING STACK

ShipInsure connects to your eCommerce platform, ERP, help desk, and other third
party apps with ease


.01

> "We have had an awesome experience so far with sales and customer service. The
> application makes it much easier for us to file claims."

Polkadog

⭐⭐⭐⭐⭐

> “The decrease in support emails and calls allows me to work less in my
> business, and more on my business. They feel like a true partner, and their
> customer service is  amazing.“

Tanga

⭐⭐⭐⭐⭐


WHAT MERCHANTS ARE SAYING...


BOOST YOUR BOTTOM LINE, DECREASE SUPPORT COSTS

Our team goes to work for you when shipping issues occur through refunds and
reorders, increasing your revenue when things go bad. Merchant - Set Rev Share
is built in, further increasing profits.

Learn More


CUSTOMIZED CLAIM REASONS

Every merchant has customers encounter delivery issues that are unique to the
products they buy, which is why ShipInsure offers the ability for merchants to
customize the claim reasons customers can file with. With manufacturing defects,
shipping mishandling, and porch piracy only becoming more commonplace, your
customers deserve a tailored option to protect themselves from these issues.

Learn More


GIVE YOUR CUSTOMERS THE OPTION FOR PEACE OF MIND

55% of customers choose ShipInsure at checkout.

Learn More



WE PAY FOR IT

Issue refunds to customer? We repurchase from your store and you earn 2x the
revenue when things go bad




YOUR BRANDING,
TOP TO BOTTOM

Merchants spend critical time and dollars building excellent branding but stop
delivering that brand experience after checkout. ShipInsure helps to bridge that
gap by enabling merchants with the functionality of white-labeling every
customer-touch-point with their branding.

Merchant Example



ORDER INSURANCE

ShipInsure starts by offering a seamless protection option to your customers
during the checkout process. The insurance widget is fully integrated and
branded to match your company’s style, providing a cohesive and trustworthy
experience. This branded protection ensures customers feel confident and secure
as they complete their purchase.

EMAIL NOTIFICATIONS

Upon the purchase of ShipInsure, customers receive an email, from your company’s
name, and all your branding, notifying them that their order is protected. From
there, filing a claim is simple in a claims wizard that’s completely branded to
your company, ensuring that the customer feels like they’re in your brand’s
experience.

ORDER TRACKING

Branded tracking shouldn't cost your business an arm and a leg—it should be
free. Customers expect to know where their orders are at all times and want to
track their items directly from the merchant they purchased from. Providing a
tracking experience that matches your brand ensures customer satisfaction and
trust, enhancing their overall experience and loyalty.

CLAIMS FILING WIZARD

When the unexpected occurs and an order issue arises, addressing it with speed,
tact, and a personal touch is crucial. ShipInsure integrates your branding into
a customized claims wizard on a unique subdomain, ensuring the claims process
reflects your dedication to customer satisfaction. This tailored experience
helps customers feel valued, turning potential setbacks into positive moments
for your brand.

CARBON OFFSETTING

At ShipInsure, we’re dedicated to sustainability. We donate 3% of every order to
carbon offsetting initiatives on behalf of our merchants. This helps reduce the
carbon footprint of your customers' orders, showcasing your commitment to a
greener future and enriching their shopping experience by aligning with
environmentally responsible practices.


YOUR BRANDING,
TOP TO BOTTOM

Merchants spend critical time and dollars building excellent branding but stop
delivering that brand experience after checkout. ShipInsure helps to bridge that
gap by enabling merchants with the functionality of white-labeling every
customer-touch-point with their branding.

Merchant Example


 * Order Insurance
   
   ShipInsure starts by offering a seamless protection option to your customers
   during the checkout process. The insurance widget is fully integrated and
   branded to match your company’s style, providing a cohesive and trustworthy
   experience. This branded protection ensures customers feel confident and
   secure as they complete their purchase.
   
   View More
 * Email Notifications
   
   Upon the purchase of ShipInsure, customers receive an email, from your
   company’s name, and all your branding, notifying them that their order is
   protected. From there, filing a claim is simple in a claims wizard that’s
   completely branded to your company, ensuring that the customer feels like
   they’re in your brand’s experience.
   
   View More
 * Order Tracking
   
   Branded tracking shouldn't cost your business an arm and a leg—it should be
   free. Customers expect to know where their orders are at all times and want
   to track their items directly from the merchant they purchased from.
   Providing a tracking experience that matches your brand ensures customer
   satisfaction and trust, enhancing their overall experience and loyalty.
   
   View More
 * Claims Filing Wizard
   
   When the unexpected occurs and an order issue arises, addressing it with
   speed, tact, and a personal touch is crucial. ShipInsure integrates your
   branding into a customized claims wizard on a unique subdomain, ensuring the
   claims process reflects your dedication to customer satisfaction. This
   tailored experience helps customers feel valued, turning potential setbacks
   into positive moments for your brand.
   
   View More
 * Subdomain
   
   ShipInsure integrates your branding into a customized claims wizard on a
   unique subdomain.
   
   View More

Every merchant has customers encounter delivery issues that are unique to the
products they buy, which is why ShipInsure offers the ability for merchants to
customize the claim reasons customers can file with. With manufacturing defects,
shipping mishandling, and porch piracy only becoming more commonplace, your
customers deserve a tailored option to protect themselves from these issues.


CUSTOMIZED CLAIM REASONS



> "We have had an awesome experience so far with sales and customer service. The
> application makes it much easier for us to file claims."

Polkadog

⭐⭐⭐⭐⭐


WHAT MERCHANTS ARE SAYING...

> “The decrease in support emails and calls allows me to work less in my
> business, and more on my business. They feel like a true partner, and their
> customer service is  amazing.“

Tanga



⭐⭐⭐⭐⭐



Expanding your ShipInsure policy is a flexible and effortless process to ensure
your customers have all the protection they need in place. Customizing the
claims-window for filing, required fields, and the policy threshold is another
reason why merchants continue to choose ShipInsure to protect their customers.


BESPOKE INSURANCE POLICIES




BESPOKE INSURANCE POLICIES

Expanding your ShipInsure policy is a flexible and effortless process to ensure
your customers have all the protection they need in place. Customizing the
claims-window for filing, required fields, and the policy threshold is another
reason why merchants continue to choose ShipInsure to protect their customers.

Learn More



WE PAY FOR IT

Issue refunds to customer? We repurchase from your store and you earn 2x the
revenue when things go bad




BOOST YOUR BOTTOM LINE, DECREASE SUPPORT COSTS

Our team goes to work for you when shipping issues occur through refunds and
reorders, increasing your revenue when things go bad. Merchant - Set Rev Share
is built in, further increasing profits.

Learn More


Solve Order Issues Today


KEEPING THE MERCHANT THE HERO

Getting started is an easy install process. Protect your bottom line and
customers today!




YOUR BRANDING,
TOP TO BOTTOM

ShipInsure helps to bridge that gap by enabling merchants with the functionality
of white-labeling every customer-touch-point with their branding.

Merchant Example



ORDER INSURANCE

Customize the widget at checkout to fit your site and improve conversion.

learn more

EMAIL NOTIFICATIONS

Deliver your brand experience post purchase with branded emails.

learn more

ORDER TRACKING

Enable customers to track their orders with white labeled branding.

learn more

CLAIMS FILING WIZARD

When customers file claims, greet them with your logo, and custom claims
reasons.

learn more

SUBDOMAINS

We integrates your branding into a customized claims wizard on a unique
subdomain.

learn more


FOR CONSUMER BRANDS




SOLVE ORDER ISSUES

Protect your customers’ orders from loss, theft, damage in transit,
manufacturing defects, the wrong item being sent, and other issues that create
headaches for your business.

Learn More


EFFORTLESSLY INTEGRATE WITH YOUR EXISTING STACK



ShipInsure connects to your eCommerce platform, ERP, help desk, and other third
party apps with ease


.01

PROTECT YOUR
BOTTOM LINE

ShipInsure pays for reorders, and allows for merchant set rev share, so you can
run your business with the margin you need. Turn losses into Revenue


.02



DELIVER YOUR BRAND
FROM END TO END

ShipInsure enables you to white label the customer experience in the widget and
beyond.




.04

GET CLAIMS PAID

ShipInsure transparently approves 97% of all claims while simultaneously
protecting you from fraudulent customers.




.03

1221 College Park Dr. Suite 116

Dover DE 19904

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