www.gamestop.com Open in urlscan Pro
23.215.22.98  Public Scan

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1.684883523982E12

FREE 1-3 Day Shipping Over $79
store Ross Henderson Shopping Center - GameStop Opens at 12:00 PM

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   Assassin's Creed Valhalla - Xbox One
   
   $39.99 Was Original price: $59.99
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GameStop Pro™ Power Up Rewards™ Credit Card Gameinformer Community
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Membership Enrolled at Store Contact Us Track Order Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

 * PowerUp Rewards / GameStop Pro Program
 * PowerUp Rewards Pro Membership Autorenewal
 * My Account
 * Shipping
 * Returns
 * Get Cash Or Credit
 * Downloadable Content
 * Gift Cards
 * Xbox All Access
 * PowerUp Rewards Credit Card
 * Klarna – Buy Now, Pay Later

Menu

close
chevron_left Back
close
store No icon name was supplied or your browser does not support SVG
Track Order

 * Customer Look Up
 * Track Order
 * Help
 * Log Out

Shop By Category
 * Video Games chevron_right Shop all
    * Xbox Series X|S
    * Xbox One
    * PlayStation 5
    * PlayStation 4
    * Nintendo Switch
    * PC Games
    * Pre Owned Games
    * Retro Gaming
    * New Releases
   
   Shop all Video Games
   View More go back
   
   
   TOP DEALS
   
   Assassin's Creed Valhalla - Xbox One
   
   $39.99 Was Original price: $59.99
 * Consoles & Hardware chevron_right Shop all
    * Xbox Series X|S
    * Xbox One
    * PlayStation 5
    * PlayStation 4
    * Nintendo Switch
    * Virtual Reality
    * Arcade
   
   Shop all Consoles & Hardware
   View More go back
 * Gaming Accessories chevron_right Shop all
    * Cases & Stands
    * Chargers & Cables
    * Controllers
    * Gaming Headsets
    * Memory
    * Mounts
    * Racing Wheels
    * Skins
    * Thumb Grips
   
   Shop all Gaming Accessories
   View More go back
   
   
   TOP DEALS
   
   SteelSeries Arctis 9X Wireless Gaming Headset for Xbox Series X/S and Xbox
   One
   
   $199.99
 * Pre-Owned
 * PC chevron_right Shop all
    * Controllers
    * Components
    * Desktops
    * Games
    * Headsets
    * Keyboards
    * Laptops
    * Mice
    * Monitors
    * Networking
   
   Shop all PC
   View More go back
 * Electronics chevron_right Shop all
    * Accessories
    * Audio
    * Cameras
    * Cell Phones
    * Smart Home Automation
    * Smart Watches & Fitness Trackers
    * Tablets
    * TV & Home Theater
   
   Shop all Electronics
   View More go back
   
   
   BEST SELLERS
   
   Astro Gaming A10 Wired Gaming Headset
   
   $23.99 - $39.99
 * Collectibles chevron_right Shop all
    * Collector's Boxes
    * Figures
    * Model Kits
    * Replicas
    * Statues
    * Sports Memorabilia
    * Favorite Fandoms
    * Anime
    * Funko
    * Hasbro
    * Marvel
    * Pokemon
    * Star Wars
   
   Shop all Collectibles
   View More go back
 * Toys & Games chevron_right Shop all
    * Trading Cards
    * Action Figures & Playsets
    * Blind Bags
    * Board Games
    * Building & Construction Sets
    * Card Games
    * NERF & Toy Blasters
    * Puzzles
    * Scooters & Ride Ons
    * Stuffed Animals & Plush
   
   Shop all Toys & Games
   View More go back
 * Home chevron_right Shop all
    * Bedroom
    * Kitchen
    * Lighting
    * Smart Home Automation
    * Wall Art
    * Books & Magazines
    * Furniture
   
   Shop all Home
   View More go back
 * Clothing chevron_right Shop all
    * T-Shirts
    * Outerwear, Hoodies & Sweaters
    * Hats & Headwear
    * Costumes & Cosplay
    * Bags & Wallets
    * Accessories
   
   Shop all Clothing
   View More go back
   
   
   TOP GIFTS

 * Deals link



Explore More
 * GAMEiNFORMER Must Play
 * Popular Consoles chevron_right
    * Xbox
    * PlayStation
    * Nintendo Switch
   
   View More go back
 * Favorite Fandoms chevron_right Shop all
    * Anime
    * Five Nights at Freddy's
    * Funko
    * Hasbro
    * LEGO
    * Mario
    * Marvel
    * Pokemon
    * Star Wars
    * The Legend Of Zelda
   
   Shop all Favorite Fandoms
   View More go back
 * Trade In
 * Gift Cards

GameStop Pro™ Power Up Rewards™ Credit Card Gameinformer Community
Support
Membership Enrolled at Store Contact Us Track Order Frequently Asked Questions

POWERUP REWARDS / GAMESTOP PRO PROGRAM


HOW MUCH DOES A PRO MEMBERSHIP COST?

 * Starting June 27, 2023, a Pro membership will cost $25 per year. Pros receive
   several exclusive benefits and get access to Game Informer digitally.
 * Pro members set up for auto-renewal and renewing prior to June 27th will be
   charged $14.99 or $19.99 (based on their Game Informer tier) and Pro members
   renewing on or after June 27th will be charged $25.


WHAT ARE THE NEW PRO BENEFITS?

 * Starting June 27, 2023, Pro members will have several new benefits.
 * Pros will get 5% extra off:
   * All pre-owned products. This includes video games, consoles, video game
     accessories, and tech.
   * All collectibles, trading cards, toys, and apparel.
   * All clearance.
   * All GameStop brand products. This includes GameStop, Atrix, Geeknet, and
     Modern Icons (excluding gift cards).
   * All GameStop Product Protection Plans in-store.
 * Pros can also expect at least four Pro Weeks a year, so our Pros can get the
   best deals.


WHAT’S INCLUDED WITH PRO AND HOW MUCH CAN I SAVE?

 * Pros get $70 in value just for joining!
   * New Pros get a $10 Welcome Reward and all Pros receive a $5 Monthly Pro
     Reward (that’s $60/year).
 * On top of that, starting June 27, 2023, Pro members receive new benefits,
   including 5% extra off select categories and at least four Pro Weeks per
   year.
 * Pros will continue to receive existing benefits they know and love. This
   includes:
   * $5 Monthly Pro Reward.
   * Pro exclusive deal and drops AND Pro Weeks.
   * $10 Welcome Reward or $5 Renewal Reward.
   * Digital Game Informer.
   * 10% extra trade credit (excludes tech).
   * 2% back in Rewards.
 * Exclusions apply. Visit our terms for more information.


WILL I HAVE TO PAY THE NEW PRO PRICE BEFORE I GET THE NEW BENEFITS AND IS THERE
ANY ACTION I NEED TO TAKE?

 * No, if you're already a Pro, you'll get all the benefits that start June 27,
   2023.
 * Once your membership is up for renewal, you will pay the new $25 per year
   price to continue receiving the Pro benefits. Your PowerUp Rewards Pro
   account will automatically become a GameStop Pro account. There is no action
   needed.


CAN I RENEW MY PRO MEMBERSHIP EARLY?

 * Yes, you can renew your Membership up to 3 months before the expiration date,
   in-store.


WHAT’S HAPPENING WITH GAME INFORMER?

 * Pro is moving to one price at $25 per year and includes a digital Game
   Informer subscription.
 * Customers that already have a print Game Informer subscription and currently
   receive their magazine may continue to receive their magazine in the mail for
   the time being. Any issues with delivery of print magazines can be directed
   to Customer Care at care@gamestop.com.


WHAT’S HAPPENING TO POWERUP REWARDS PLAYER ACCOUNTS?

 * PowerUp Rewards Player accounts will become GameStop Accounts. A GameStop
   Account will allow you to track orders, opt-in to receive marketing emails
   with the latest deals, and manage your Account.


WHAT ARE POINTS?

 * Pros can earn 20 points per dollar on almost everything they buy.
 * Pros can redeem points for coupons. For example, Pros can redeem 5,000 points
   for a $5 off one single item coupon. That means the 5,000 points you get for
   renewing are worth $5 in rewards, and the 20 points earned per dollar spent
   is like getting 2% back in rewards.


HOW DO I MANAGE MY PRO SUBSCRIPTION PREFERENCES?

 * You can manage your Pro subscription at GameStop.com, or you can reach out to
   Customer Care by emailing CARE@GAMESTOP.COM or calling 1-800-883-8895.


HOW DO I EARN POINTS?

 * As a Pro Member, you can earn points on your purchases in-store and online.
   Make sure you are signed into your account when making online purchases on
   GameStop.com.
 * Pros earn 20 points per $1 spent, excluding GameStop gift cards, taxes/fees,
   and other non-eligible purchases.


WHERE CAN I USE MY POINTS AND WHAT CAN I REDEEM THEM FOR?

 * Visit the Rewards Center within the My Account section online to redeem
   points for coupons you can use in-store or online.
 * Coming late June: You can talk to a store associate about redeeming points
   when at a GameStop store.
 * You can redeem points for many things, including redeeming as little as 1,000
   points for a $1 Reward Certificate.


HOW LONG DOES IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

 * Points will be posted to a Member’s account within approximately 24-48 hours
   from the time of purchase.
 * Ad hoc promotional points may take up to two weeks to post.


DO MY POINTS EXPIRE? WHAT'S CHANGING WITH POINT EXPIRATION?

 * Prior to December 1, 2023, points held by Pro Members expire after one (1)
   year from the last day the Pro Member made a purchase or trade. Points held
   by non-Pro Members expire after three (3) months from the last day the Member
   made a purchase or trade.
 * On or after December 1, 2023, points held by Members will expire if you are
   not a Pro Member, and all points will expire one (1) year from the date of
   accumulation (which is the date when points are posted to the Member's
   Account). This change impacts points you've previously accumulated before
   this change. Pro Tip: Keep your Account on auto-renew and redeem your points
   within a year of accumulating them to prevent your points from expiring!
 * For example, any points earned before December 1, 2022, will be expired on
   December 1, 2023.


HOW DO I ACCESS GAME INFORMER?

 * Visit GameInformer.com to access your digital magazine.


IF I JOINED PRO AT A GAMESTOP STORE, HOW DO I ACTIVATE MY ACCOUNT ONLINE?

 * Visit https://www.gamestop.com/create-account/ and select “Activate
   Membership” to set up your account profile.


WHAT IS THE $5 MONTHLY REWARD FOR PROS AND HOW DOES IT WORK?

 * This is a coupon that active Pros receive in their account during the first
   week of each month. This coupon can be used in-store or online to get $5 off
   one eligible item.
 * To use in-store, present your Pro membership information (such as your phone
   number) to the store associate and they can apply it for you, or you can
   present the code found in your PowerUp Rewards account.
 * To use online, simply have an eligible item in your cart and hit the “Apply”
   button next to the coupon on the cart page. The coupon expires by 6:00pm
   Central on the last day of each month. Pros will not receive a monthly reward
   certificate for the calendar month they enroll.


WHAT CAN I USE THE $5 MONTHLY REWARD ON?

 * These coupons can be used on most physical games (new and pre-owned),
   accessories, collectibles, hardware, select gaming currency cards in-store,
   and almost everything else GameStop sells.
 * These coupons cannot stack with most other promotions and exclusions apply. 
 * The coupon cannot be used on GameStop gift cards, 3rd party gift cards,
   downloadable content, a Pro membership, or reservations. 
 * The discount will automatically apply to the most expensive eligible item in
   your order.

POWERUP REWARDS PRO MEMBERSHIP AUTORENEWAL


WHAT IS POWERUP REWARDS PRO MEMBERSHIP AUTORENEWAL?

 * Members can add a credit or debit card to their account when they sign-up or
   renew their Pro membership.
 * Opting in to autorenew means that your card will be automatically charged to
   add another year of Pro when your membership is set to expire. It’s an easy
   way to ensure that Pro benefits are never interrupted!  
 * To learn more, please visit the ‘PowerUp Rewards Pro® Membership Autorenewal’
   section in the GameStop PowerUp Rewards Terms & Conditions Page.


WHAT IS THE CHARGE ON MY CREDIT CARD ‘GAMESTOP ANNUAL PRO RENEWAL’?

 * This is the annual fee renewal for Pro membership. You opted to have your
   membership automatically renew and you have now paid to renew Pro for another
   year.


WHY DID I RECEIVE AN EMAIL WITH THE SUBJECT ‘YOUR PRO MEMBERSHIP RENEWS SOON’?

 * This is a reminder that your Pro membership will automatically renew in 35
   days.
 * If you wish to make changes to your account before your renewal date,
   including cancellation, please visit the My Account page.


HOW DO I MANAGE MY PRO MEMBERSHIP?

 * To manage your membership, including to view your account expiration or
   renewal date, update the payment method on file, or cancel auto renewal,
   please visit the My Account page.
 * You can also contact Guest Care by submitting a form on the Contact Us page.
   Guest Care can also be reached via care@gamestop.com or by calling
   1-800-883-8895.

MY ACCOUNT


IN-STORE ACCOUNT ACTIVATION

 * To access your account that was created in-store, you must activate your
   account using the ‘Activate Account’ option here - To access your account
   that was created in-store, you must activate your account using the Activate
   Account option here.

SHIPPING


INTERNATIONAL SHIPPING

 * GameStop does not currently ship to locations outside of the U.S.
 * Guests from Canada may enjoy shopping at EBGames.ca.


SIGNATURE REQUIRED PACKAGES

 * To ensure your item is delivered securely, your FedEx delivery driver will
   require a signature from someone at your home when delivering the package.
 * Once you receive your tracking number, you can visit fedex.com/tracking and
   enter your tracking number to see the latest update on your delivery status.


PACKAGE HOLDING

 * If you’re not able to be home for delivery, you can now request to have a
   GameStop package held at a FedEx facility for pickup.
 * To schedule a hold for pickup, simply have your tracking number ready and
   call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx
   Delivery Manager account on FedEx.com.


APO/FPO

 * Delivery times to military locations are outside of our control. Delivery
   times may vary, often taking longer than expected.
 * NOTE: Expedited shipping is not available for APO/FPO addresses.


MISSING OR DAMAGED PACKAGE

 * If you missed your delivery, carriers may place a missed delivery notice on
   your door or mailbox with instructions to pick up or redeliver your package.
   If no notice was left behind, or you have issues with the carrier, please
   contact Customer Service.

RETURNS


RETURN POLICY

We value our customers and are committed to providing quality support when
things do not go as planned. You have fifteen (15) days from your in-store
purchase or receipt of shipment of a new item, and seven (7) days for a used
item, to exchange or return, unless noted in our exceptions. You can return most
items in-store, online or by calling our customer service at 1-800-883-8895;
online orders may be returned in-store without a fee, and shipped returns will
incur a fee of $8.99. To process your return, please provide your in-store
receipt or GameStop.com order number. We will refund the purchase price and
applicable taxes and fees to the original form of payment or provide a
replacement.
 
View Full Return Policy - About Return Policy


EXCEPTIONS

×
GameStop reserves the right to limit, or decline returns or exchanges regardless
of whether the customer has a receipt. All returns require a receipt or a
GameStop.com order number. Refunds issued for lost items are subject to recharge
if GameStop can verify delivery or frequent abuse. All decisions regarding
returns are subject to applicable laws. GameStop retains final authority to
accept or decline any item that is eligible for return. Under no circumstance
will GameStop accept return of an ineligible item. GameStop may, in its sole
discretion, refuse return of an item it deems to present a potential health or
safety risk to any individual. GameStop also reserves the right to close
GameStop.com accounts, or to cancel or refuse orders or returns for violations
or abuse of our returns policy, or any fraudulent activities relating to
returns.

Below are exceptions to the general fifteen (15) day rule for new items and
seven (7) day rule for used items. All the exceptions listed below require the
merchandise be returned with a receipt or a GameStop.com order number.


 * Products or services purchased while on sale or through special promotions
   may be subject to additional restrictions and may not be eligible for refunds
   or exchanges.
   
   
 * All new, non-defective electronics that are not returned in their original
   unopened packaging will not be eligible for a refund or exchange.
   
   
 * Defective merchandise (other than PCs) can be returned or exchanged within
   their applicable return period. Used defective items can be exchanged within
   30 days. Non-defective PCs and their components, laptops, and monitors are
   subject to a 5% restocking fee; for such items that are defective, customer
   must contact the manufacturer directly to inquire about a refund or exchange
   of these items (manufacturer contact info. can be found by calling GameStop
   support).
   
   
 * Orders shipped from GameStop.com over $500.00 cannot be returned in-store.
   
   
 * Digital content, Gift Cards, Point of Sale Activation (“POSA”), Trading Cards
   and products containing Trading Cards such as Pokémon, and Yu-Gi-Oh! are not
   eligible for return.
   
   
 * A Pro Member may cancel their Membership and receive a full refund within 2
   days of purchase of the Membership if the Member has not used any of the Pro
   benefits, including discounts, subject to certain conditions.
   
   
 * The following items may be exchanged or returned within thirty (30) days of
   purchase: (i) unopened PCs, laptops and monitors (subject to a 5% restocking
   fee); (ii) unopened software and hardware; and (iii) apparel that is clean
   and unworn.
   
   
 * Customers that participate in a “buy now pay later” offering, such as those
   offered by PayPal, Zip, Klarna or Sezzle, in connection with the purchase of
   any product, shall be entitled to a refund for such product in accordance
   with the other terms of this Return Policy, but will continue to be obligated
   to make any remaining payments owing in connection with the terms of such buy
   now pay later arrangement.
   
   
 * Refunds of payments made in connection with Xbox All Access can be completed
   for the balance paid only. Any refunds will be provided in the form of a
   check from Citizens One Financing. Please note, that since Game Pass Ultimate
   is included as a monthly subscription in this bundle, this content is
   non-refundable. Exchanges are available for the same model of the console for
   30 days under GameStop’s standard exchange policy and under the Microsoft
   Warranty for up to one year.
   
   
 * Purchases made with installment payments via Klarna may be refunded to the
   customer pursuant to this policy. However, any such refund will not affect
   the customer’s obligation to make installment payments to Klarna.
   
   
   
   
   
   
   
   

View full return policy

GET CASH OR CREDIT


DO I GET CASH OR CREDIT FOR MY PREVIOUSLY LOVED (USED) ITEMS?

 * Most of our stores offer the option of choosing between cash or in-store
   credit for select items. Keep in mind that the credit value on your trade-in
   items is usually higher than cash value, usually by around 20%, but in our
   stores where both options are offered, it’s your choice.
 * Check here to find your nearest store and see what trade-in options they
   offer.


WHAT CAN I SELL FOR CASH OR CREDIT?

 * We’re now accepting more items than ever, including iPhones, smartphones,
   consoles, video games, video game accessories, smartwatches, tablets,
   headphones, and more. Some of the items and brands with the highest value
   include Apple, Samsung, Xbox, PlayStation, Nintendo, just to name a few.


HOW DO I SELL MY STUFF AT GAMESTOP?

 * Simply bring your items to the nearest participating store and a Store
   Associate/Manager will evaluate them. Remember to erase all your personal
   information off your product before you bring it in. Be sure to bring in any
   chargers, cables, controllers, or other hardware that originally came with
   your product. Also, it’s helpful if you have your product fully charged so it
   can be tested more quickly.
 * You can get a preview of the value of your item by visiting our cash or
   credit purchase page.


HOW MUCH DO I GET?

 * That depends on the item. Consoles, iPhones, and certain tech devices like
   iPads, not to mention the hottest new games, fetch more than older items and
   games. But even most older things have some value. The condition of your item
   will also play a role in how much cash or credit it’s worth.
 * The better the condition, the higher the value. Products that are fully
   operational and cosmetically unblemished will receive the maximum amount for
   that specific product.
 * Some damaged items may still be accepted. Things like iPhones with cracked
   screens or water damage may be taken. Whether damaged items are eligible, and
   the value received for them, will be determined at the Manager’s discretion.

DOWNLOADABLE CONTENT


ERROR MESSAGES

 * If you received an error message when redeeming your DLC, please check to
   ensure the content has not already been downloaded or started downloading.
   Once the download begins, the code is no longer valid.


REFUNDS

 * DLC is non-refundable.
 * If you have questions, please contact Customer Service.

GIFT CARDS


BALANCE INQUIRIES

 * You can check your gift card balance here - To check your gift card balance .
 * Balance inquiries require the 19-digital card number and 4-digit PIN.

XBOX ALL ACCESS


FEES & INTEREST

 * There is no application, annual, late or early payment fees when purchasing a
   Series X with XAA, but late payments are reported to credit bureaus. XAA
   credit includes 0% interest for 24 months.


REFUNDS

 * Refunds can be completed within GameStop’s return policy for the balance paid
   only. Any refunds will be provided in the form of a check from Citizens One
   financing. Please note, that since Game Pass Ultimate is included as a
   monthly subscription in this bundle, this content is non-refundable.
 * Exchanges are available for the same model of console for 30 days under
   GameStop’s standard exchange policy and under Microsoft Warranty for up to
   one year.


CITIZENS ONE CONTACT INFORMATION

 * If you received an error message saying Citizen’s One is unable to process
   your request, please contact them at www.citizensone.com or call Citizens One
   at 1-888-622-0173.

POWERUP REWARDS CREDIT CARD


IS THE POWERUP REWARDS CREDIT CARD CHANGING ALONGSIDE THE PRO CHANGES?

 * No, there are no changes being made to the PowerUp Rewards Credit Card at
   this time. If you are currently a card holder, there is no action needed and
   there is no impact to you.


PORTAL ACCESS & CONTACT INFORMATION

 * Manage your account, check your balance, or make a payment on the PowerUp
   Rewards Portal here - To Manage your account, check your balance, or make a
   payment on the PowerUp Rewards Portale , or call 1-855-497-8168.

KLARNA – BUY NOW, PAY LATER


SUPPORT & CONTACT INFORMATION

 * Please check the Klarna support website here - To check the Klarna support
   website .


STILL LOOKING FOR AN ANSWER?


ASK OUR CUSTOMER SERVICE TEAM!


CALL 1-800-883-8895


EMAIL US

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