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Submitted URL: http://ccts-cprst.ca/
Effective URL: https://www.ccts-cprst.ca/
Submission Tags: tranco_l324
Submission: On May 10 via api from DE — Scanned from CA
Effective URL: https://www.ccts-cprst.ca/
Submission Tags: tranco_l324
Submission: On May 10 via api from DE — Scanned from CA
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* Home
* About CCTS
* Overview
* Who We Are
* A Short History
* Services Covered
* Internet
* Mobile and Home Phone
* Television
* Participating Service Providers
* Non-Compliant Providers
* Compliance Monitoring
* Mission, Vision and Values
* Governance
* 2019-2024 Strategic Plan
* Regulatory and Corporate History
* Structure and Funding
* Board of Directors
* CCTS By-law
* Developing Public Awareness of the CCTS
* 2016 Public Awareness Survey
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* File a Complaint
* Complaint Resolution Process Explained
* Information We Need to Help You
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* Case Studies
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* Accessibility
* Accessibility Plan
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* Government and Regulatory
* Consumer Organizations
* Other
* News
* Codes, Stats & Reports
* Tracking Code Breaches
* Wireless Code
* Annotated Guide to the Wireless Code
* Deposit and Disconnection Code
* Annotated Guide to the Deposit and Disconnection Code
* Television Service Provider Code
* Internet Code
* The CCTS Procedural Code
* Annotated Guide to the Procedural Code
* Reports
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* Performance Standards
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* Home
* About CCTS
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* Who We Are
* A Short History
* Services Covered
* Internet
* Mobile and Home Phone
* Television
* Participating Service Providers
* Non-Compliant Providers
* Compliance Monitoring
* Mission, Vision and Values
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* 2019-2024 Strategic Plan
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* 2016 Public Awareness Survey
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* Annotated Guide to the Deposit and Disconnection Code
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* Annotated Guide to the Procedural Code
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OVER 15 YEARS OF EXPERIENCE RESOLVING CONSUMER COMPLAINTS ABOUT TELECOM AND TV
SERVICES IN CANADA
ARE PHONE, TV AND INTERNET COMPLAINTS ON THE RISE?
2023-24 Mid-Year Report
NOW AVAILABLE
THE 2023 COMPLIANCE REPORT CARD
COMING SOON!
WHAT WERE THE TOP ISSUES FOR CUSTOMERS IN 2022-23?
Find out in our Annual Report
Find out more
OVER 15 YEARS OF EXPERIENCE RESOLVING CONSUMER COMPLAINTS ABOUT TELECOM AND TV
SERVICES IN CANADA
ARE PHONE, TV AND INTERNET COMPLAINTS ON THE RISE?
2023-24 Mid-Year Report
NOW AVAILABLE
THE 2023 COMPLIANCE REPORT CARD
COMING SOON!
WHAT WERE THE TOP ISSUES FOR CUSTOMERS IN 2022-23?
Find out in our Annual Report
Find out more
OVER 15 YEARS OF EXPERIENCE RESOLVING CONSUMER COMPLAINTS ABOUT TELECOM AND TV
SERVICES IN CANADA
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CANADIANS CAN COUNT ON THE CCTS!
For over 15 years the CCTS has helped Canadians resolve complaints about their
phone, internet, and TV services, fairly and free of charge!
Learn More
FOR CONSUMERS
Everything you need to submit a complaint, learn about our complaint resolution
process for telecom & TV services, our Procedural Code, past Decisions and case
studies.
Learn More
CODES, STATS & REPORTS
We investigate complaints using industry codes of conduct and the complaint
processes set out in our Procedural Code. We report on our activities and
provide in-depth analysis and industry trends.
Learn More
HOW TO SUBMIT A COMPLAINT
If you cannot resolve a problem with your service provider, here’s how to submit
a complaint with us.
1. TELL US ABOUT YOUR PROBLEM.
2. BE PREPARED TO WORK WITH US AND YOUR SERVICE PROVIDER.
3. USE OUR SECURE INTERACTIVE QUESTIONNAIRE TO SUBMIT YOUR COMPLAINT.
Let's get started
100% FREE
Our complaint resolution service for the telecom and TV industry is completely
free to all consumers.
89% RESOLUTION RATE IN 2022-23
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory
manner.
400+ PARTICIPATING SERVICE PROVIDERS
Most Canadian telecom and TV service providers are required to participate in
our complaint resolution process.
175,000+ COMPLAINTS HANDLED
We have helped consumers deal with over 175,000 complaints.
“I felt supported in resolving the dispute with my internet provider. It was
quick and done in a professional manner. Thank you for being there!”
CCTS customer
IN THE NEWS
April 25, 2024
Ombuds Report: Customer Complaints Up 43%, Rogers sees 118% Increase
Telecom ombudsman publishes Mid-Year Report Ottawa (April 25, 2024) – The
Commission for Complaints for Telecom-television Services (CCTS) released its
2023-24 Mid-Year Report today. The report shows a 43% …
April 17, 2024
Public notice regarding intention to terminate participation | April 2024
This notice is to inform the public that the CCTS intends to terminate the
participation of the following service providers because there is reason to
believe they are no longer …
January 30, 2024
The CCTS has terminated the participation of Multiboard Communications Inc. and
NCS Networks Consulting
Final public notice confirming termination of participation Ottawa (Jan 30,
2024) – This notice is further to our public notice dated December 5, 2023 in
which we advised the public …
January 29, 2024
CRTC Finds Former Wireless Services Provider in Violation of Telecom Act for
Failing to Participate in the CCTS
Ottawa (29 January 2024) – The Commission for Complaints for Telecom-television
Services (CCTS) acknowledges the Canadian Radio-television and
Telecommunications Commission (CRTC) decision that found Optitel Mobile
Inc.(Optitel) in violation of the …
January 16, 2024
Ombudsman Report: Top Consumer Issues in Canada’s Telecom and TV Sector
Complaints rise as Rogers surpasses Bell in complaints for the first time in 15
Years The Commission for Complaints for Telecom-television Services (CCTS)
released its 2022-23 Annual Report today, which …
November 15, 2023
The CCTS Terminates Participation of InnSys Inc. for Non-Compliance
InnSys Inc. in breach of obligations to customers and ombudsman Ottawa
(November 15, 2023) – The Commission for Complaints for Telecom-television
Services (CCTS) has terminated the participation of service …
See All News
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* First Name
* Last Name
* Email Address*
* Name
This field is for validation purposes and should be left unchanged.
* Home
* About CCTS
* Overview
* Who We Are
* A Short History
* Services Covered
* Internet
* Mobile and Home Phone
* Television
* Participating Service Providers
* Non-Compliant Providers
* Compliance Monitoring
* Mission, Vision and Values
* Governance
* 2019-2024 Strategic Plan
* Regulatory and Corporate History
* Structure and Funding
* Board of Directors
* CCTS By-law
* Developing Public Awareness of the CCTS
* 2016 Public Awareness Survey
* Consumers
* Complaints
* File a Complaint
* Complaint Resolution Process Explained
* Information We Need to Help You
* Methods of Submitting a Complaint
* Case Studies
* FAQ
* Accessibility
* Accessibility Plan
* Resources
* Government and Regulatory
* Consumer Organizations
* Other
* News
* Codes, Stats & Reports
* Tracking Code Breaches
* Wireless Code
* Annotated Guide to the Wireless Code
* Deposit and Disconnection Code
* Annotated Guide to the Deposit and Disconnection Code
* Television Service Provider Code
* Internet Code
* The CCTS Procedural Code
* Annotated Guide to the Procedural Code
* Reports
* Annual and Mid-Year Reports
* Performance Standards
* Performance Report
* Compliance Report Cards
* Careers
*
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