events.sap.com
Open in
urlscan Pro
95.100.79.37
Public Scan
Submitted URL: https://s4cloudae36f1aac.hana.ondemand.com/data-buffer/sap/public/cuan/link/100/9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8?_V_=2&_K11_=4A7ABB...
Effective URL: https://events.sap.com/sap-cx-live-2021/en/home?partnerref=email-na-email&source=email-na-email&sap-outbound-id=9E7DD38...
Submission: On October 22 via api from SE — Scanned from DE
Effective URL: https://events.sap.com/sap-cx-live-2021/en/home?partnerref=email-na-email&source=email-na-email&sap-outbound-id=9E7DD38...
Submission: On October 22 via api from SE — Scanned from DE
Form analysis 1 forms found in the DOM
Name: aspnetForm — POST /sap-cx-live-2021/en/home?partnerref=email-na-email&source=email-na-email&sap-outbound-id=9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8&smc_campaign_id=0000022154&source=email-smc
<form name="aspnetForm" method="post" action="/sap-cx-live-2021/en/home?partnerref=email-na-email&source=email-na-email&sap-outbound-id=9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8&smc_campaign_id=0000022154&source=email-smc"
id="aspnetForm">
<div>
<div>
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwULLTE3MDQ0MjA4NDNkZHjLqUnUrLV1rrz5D/qwVQORdIU+6PeHZgFSbM/Pmplj">
</div>
<script src="../../51Degrees.core.js" type="text/javascript"></script>
<div>
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="00A36771">
<input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION"
value="/wEdABLIOUi3lF93bLuFoE0A9Bp4CAx82kK5jDp405Q24Ab7vx/NGKXKT0tKMD8RUXIATmesAElTsF90je9s4giPYTdYp0xphlyJW/n1rlz46W0vBiIsegdtSmcttbEJvtPlLoewDy8DKhvwr2cpLuLx1HPrFSB2EWLZa6zZ9tagWDHPd8TXsHr83fcRjvUs2qjHwdZBEjsM2XK7Agr8nmnFLRnMXqsPtCbM+dHSVDndZReDwu2h4+Loy78irRY2DK9SmSCJAIiI6VAXh7XiSXsPlxanH+WAhizFC2+hW3FqJtHd3zRZn+KZYUHxbUEhfdlWdbZRc+7+2Pgibut9suDTK7hMQ8yELrjP8TdA7wTddwnhlOj2xYGknCN8NZKRv/UjWG+OjFy7LXL2v2sii1EuJuoEwBkpVHPpsFbaenQcAOJ9dQ==">
</div>
<div id="page" style="margin-left: 0px;">
<div id="iframerContainer"></div>
<script type="text/javascript">
var GloChannelID;
function showTwitter() {
window.open('twitter.aspx', "mywindowa", "width=502,height=520,toolbar=no,location=no,directories=no,status=no,menubar=no, scrollbars=no,resizable=yes,copyhistory=no,left=0,top=100,screenX=0,screenY=100");
}
function ShareEmail() {
var emailsubject = "Welcome to Customer Experience LIVE 2021";
var emailbody = "Welcome to Customer Experience LIVE 2021";
var tinyUrl = getTiny(window.location.href);
window.location.href = "mailto: ?subject=" + emailsubject + "&body=" + emailbody + " %0D%0A " + "%0D%0A " + tinyUrl;
}
function ShareEmailSession() {
var emailbody = "Welcome to Customer Experience LIVE 2021";
var sessiontitle1 = document.getElementById("hdnSessionTitle").value;
var hdnSessionDescription1 = document.getElementById("hdnSessionDescription").value;
hdnSessionDescription1 = decodeURIComponent(hdnSessionDescription1);
hdnSessionDescription1 = hdnSessionDescription1.replace(/<br>/g, "%0D%0A");
var tinyUrl = getTiny(window.location.href);
//window.location.href = "mailto: ?subject=" + emailsubject + "&body=" + emailbody + " %0D%0A " + "%0D%0A " + tinyUrl;
window.location.href = "mailto: ?subject=" + sessiontitle1 + "&body=" + emailbody + " %0D%0A " + "%0D%0A " + sessiontitle1 + " (" + tinyUrl + ")" + " %0D%0A " + "%0D%0A " + hdnSessionDescription1;
}
function getTiny(websiteUrl) {
var strTinyUrl = "";
var url = '../../Controller/Sessions.aspx/CreateTinyURL?eventname=sap-cx-live-2021';
defaultParameters = "{strUrl:'" + websiteUrl + "'}";
$.ajax({
type: "POST",
url: url,
cache: false,
async: false,
data: defaultParameters,
contentType: "application/json; charset=utf-8",
datatype: "json",
success: function(msg) {
strTinyUrl = msg.d;
//return msg.d;
},
error: function(xmlHttpRequest, textStatus, errorThrown) {
if (xmlHttpRequest.readyState == 0 || xmlHttpRequest.status == 0) {
return;
} else {}
}
});
return strTinyUrl;
}
//javascript function to check whether is user is logged in or not.
function UserLoginStatus() {
var nameevent = ".SESSION_COOKIE_" + eventName.toUpperCase();
var Eventcookie = getCookie(nameevent);
if (Eventcookie != null && Eventcookie != "") {
var arr = Eventcookie.split('|');
if (arr[7].trim() != "1") {
//user is logged in
return true;
}
}
return false;
}
</script>
<div id="wrapper">
<div class="w1">
<div class="header">
<script type="text/javascript" src="../../js/Utility.js"></script>
<script type="text/javascript" src="../../js/jquery.bpopup-0.8.0.min.js"></script>
<script type="text/javascript">
var res = 'yes';
</script>
<script type="text/javascript">
function RefreshPage(cookiename) {
document.cookie = cookiename + '=; expires=Thu, 01-Jan-70 00:00:01 GMT;';
window.location.reload()
}
</script>
<script src="../../js/DateGlobal/date-en-US.js" type="text/javascript"></script>
<script src="/js/min/jquery.ba-postmessage.min.js" type="text/javascript"></script>
<!--End for LiveChat-->
<input type="hidden" id="hdnActiveAnnouncement" value="0">
<input type="hidden" name="ctl00$ucHeader$HiddeniserID" id="ctl00_ucHeader_HiddeniserID" value="1">
<!-- CQ5 Navigation Container -->
<!-- Header Start here -->
<header id="header" class="persiatntHeader ">
<div class="container">
<section class="header-holder">
<div class="logo">
<div class="DHheaderLogo headerLogoText parbase">
<a href="/sap-cx-live-2021/en/home">
<img class="deskLogo" src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/images/loading-logo.png" alt="">
<img class="mobLogo" src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/images/loading-logo.png" alt="">
</a>
</div>
</div>
<!-- Mega menu Start here -->
<div class="megaMenu ">
<nav class="mainNavigation">
<a class="nav-opener mobile-btn" href="javascript:;" onclick="openMobileMenu(event)" title="Navigation"> <img alt="Navigation" src="https://content.dm.ux.sap.com/etc/designs/sep1dx/images/navigation-icon.png"> </a><span></span>
<div class="nav-block">
<div class="topNav topNavList parbase">
<ul class="nav-area">
<li>
<a data-engagement-tracking-analytics="nav_L1:Home" href="/sap-cx-live-2021/en/home">
<em>Home</em>
</a>
</li>
<li>
<a data-engagement-tracking-analytics="nav_L1:Why Attend" href="/sap-cx-live-2021/en/home#why">
<em>Why Attend</em>
</a>
</li>
<li>
<a data-engagement-tracking-analytics="nav_L1:Featured Speakers" href="/sap-cx-live-2021/en/home#speakers">
<em>Featured Speakers</em>
</a>
</li>
<li>
<a data-engagement-tracking-analytics="nav_L1:Agenda" href="/sap-cx-live-2021/en/home#agenda">
<em>Agenda</em>
</a>
</li>
<li>
<a data-engagement-tracking-analytics="nav_L1:Sponsors" href="/sap-cx-live-2021/en/home#sponsors">
<em>Sponsors</em>
</a>
</li>
<li>
<a data-engagement-tracking-analytics="nav_L1:Log In" href="https://vshow.on24.com/vshow/sap012107_ve_01/lobby/19978" target="_blank">
<em>Log In</em>
</a>
</li>
</ul>
</div>
</div>
</nav>
</div>
<!-- Mega menu End here -->
<div class="menu-right">
<div class="headerRightLinks">
<div class="login-details">
<ul>
<li id="loggedinUserSpecific" style="display: none; color: rgb(255, 255, 255);">
<a class="" id="divTrigger" href="javascript:void(0);">
<span class="UserName hideItem" id="MyProfileText">Hi, #FirstName# </span>
</a>
</li>
<li class="customHeaderRightButton" style="color: rgb(255, 255, 255);">
<span>
<a href="https://vshow.on24.com/clients/SAP/3309743/?partnerref=email-na-email&source=email-smc&sap-outbound-id=9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8&smc_campaign_id=0000022154" target="_blank" class="linkButton customCampaignClass">Register Now</a>
</span>
</li>
</ul>
<div class="headerRightLogo hideRightLogoMob">
</div>
<!-- onClick="searchKeyword(prompt('Search')); return false;" -->
</div>
<!-- My Account div -->
<div id="divAction" class="popup-content" style="display:none">
<div class="slide-actionsUpper">
<ul>
<li class="liitem" style="color: rgb(34, 34, 34);">
<span><a href="/sap-cx-live-2021/en/myplaylist.aspx"><span> My Saved Resources</span></a></span>
</li>
<li class="liitem" style="color: rgb(34, 34, 34);">
<span><a href="/sap-cx-live-2021/en/myinfo.aspx"><span> My Information</span></a></span>
</li>
<li class="liitem" style="color: rgb(34, 34, 34);">
<span><a href="/sap-cx-live-2021/en/myevents.aspx"><span> My Events</span></a></span>
</li>
</ul>
</div>
</div>
<!-- Search div -->
<div id="searchDiv" class="popup-content" style="display: none;">
<div class="search-field">
<input id="Search" class="base-font02" type="search" onkeypress="javascript:return searchOnEnterKeyPress(event);">
<span id="searchSpan" class="icon-search02"></span>
</div>
</div>
</div>
</div>
<!-- Side contact slide -->
<section class="contact-module isHeaderPage"><a class="opener mobile-btn" href="javascript:;" onclick="openMobileContact()"> <img alt="" class="contactWhite" src="https://content.dm.ux.sap.com/etc/designs/sep1dx/images/contactus.png"><img alt="" class="contactBlue" src="https://content.dm.ux.sap.com/etc/designs/sep1dx/images/contact-icon.png"> <br>
<span class="icon-talk"></span> <em><div class="DHheadercontact contactus parbase">
Contact us
<div class="clear"></div></div>
</em> </a>
<div class="popup">
<div class="popup-content">
<div class="DHheaderLinks headerLinks parbase">
<div class="close-icon"><a href="javascript:;" onclick="closeMobileContact()"><img alt="" src="https://content.dm.ux.sap.com/etc/designs/sep1dx/images/close_btn.png"></a></div>
<div class="contact-title"> <a class="datatelnumber" href="tel:" data-tel-number="tel:"></a> <span class="or"></span></div>
<div class="contact-set singlecontact">
<div class="col contact">
<a href="mailto:brenda.berys@sap.com">
<div class="heading"> <span class="adaptiveImagesContainer image visual"> <span><img alt="" src="https://content.dm.ux.sap.com/etc/designs/sep1dx/images/contact-mail.png"></span> </span> </div>
<span class="h-text">Contact us</span>
<p>E-mail us with comments, questions or feedback.</p>
</a>
</div>
</div>
<script>
$(document).ready(function() {
if (typeof ismobiledevice !== 'undefined' && ismobiledevice) {
var iscalldisabled = true;
var ischatdisabled = true;
if (ischatdisabled && iscalldisabled) {
$(".contact-module .popup-content .contact-set").addClass("doublecontact");
$(".contact-module .popup-content .contact-set .call").hide();
} else if (ischatdisabled && !iscalldisabled) {} else if (!ischatdisabled && iscalldisabled) {
$(".contact-module .popup-content .contact-set").removeClass("doublecontact");
$(".contact-module .popup-content .contact-set").addClass("singlecontact");
$(".contact-module .popup-content .contact-set .call").hide();
}
}
});
</script>
</div>
</div>
</div>
</section>
</section>
</div>
</header>
<script>
isTopHeader = false;
isPersistantHeader = true;
var eventProfileConsentMsg = "Yes, I agree to let SAP make my event profile publicly accessible to event attendees and to display the public attributes of my profile on SAP event websites and mobile applications.";
</script>
<!-- Header end here -->
<div class="clear"></div>
<!--Logged in user nav ends....-->
<span id="ctl00_ucHeader_lblUsernameCQ5" style="display: none;">cxziiekt</span>
<div id="divLanguageSelector" style="display: none;">
<a href="../Language-Selector.aspx?eventid=19330&languageid=1&ReturnUrl=%2fsap-cx-live-2021%2fen%2fhome%3fpartnerref%3demail-na-email%26source%3demail-na-email%26sap-outbound-id%3d9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8%26smc_campaign_id%3d0000022154%26source%3demail-smc" id="ctl00_ucHeader_aLanguageCQ5">English</a>
</div>
<!--Logged In User Nav-->
<div id="overlay1112" style="display: none;">
</div>
<div id="pmeOverlayPopup" style="display: none; width: 35%; position: fixed; top: 35%; left: 30%; z-index: 125; padding: 20px 20px 20px 20px;">
</div>
<div id="divSurveyConfirm" style="display: none;">
<div class="divSurveyConfirmContainer">
<div>
<p> Do you want to take Survey - '<span id="surveyTitle">Survey Title</span>'? </p>
<div style="clear: both;">
</div>
<div style="text-align: center;">
<a class="btn-cta" id="aTakeSurvey"><span>Yes</span></a> <a class="btn-cta" id="aNolaunchsurvey" style="margin-left: 20px;"><span>No</span></a>
</div>
</div>
</div>
<a class="closeBPopUp" href="javascript:closeSurveyConfirmBox();">x</a>
</div>
<input type="hidden" name="ctl00$ucHeader$hdnSurveyTitle" id="ctl00_ucHeader_hdnSurveyTitle">
<input type="hidden" name="ctl00$ucHeader$hdnSurveyURL" id="ctl00_ucHeader_hdnSurveyURL">
<script type="text/javascript">
var oneDXHeaderVars = {
isOneDXEnabled: true,
eventName: 'sap-cx-live-2021',
annonUserID: '1',
videoConditionalAccessFormLoad: 'ON',
inviteeID: 0,
userLoginStatus: false,
encryptedUID: '',
popupWindow: '',
idsSwitch: 'off',
idsWidgetSwitch: 'OFF',
isLoginFirstTime: false,
isEventPreCheck: 'live',
helloText: 'Hello:',
userID: '1',
loginLinkDisplay: 'yes',
eventID: 19330,
languageID: 1,
myProfileLabel: 'My Profile',
lblUsernameCQ5ID: 'ctl00_ucHeader_lblUsernameCQ5',
idsBaseURL: 'https://accounts.sap.com',
serviceProviderName: 'events.sap.com',
isConditionalAccess: 'ON',
currentPageUrl: 'http://events.sap.com/staticpage.aspx?slugURL=home&eventname=sap-cx-live-2021&languagename=en&partnerref=email-na-email&source=email-na-email&sap-outbound-id=9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8&smc_campaign_id=0000022154&source=email-smc',
myPageName: 'eventid=19330&languageid=1&ReturnUrl=%2fsap-cx-live-2021%2fen%2fhome%3fpartnerref%3demail-na-email%26source%3demail-na-email%26sap-outbound-id%3d9E7DD3865EA7C372B71E64B8E97761E5CDF93DC8%26smc_campaign_id%3d0000022154%26source%3demail-smc',
queryStringPageName: '',
addClickTrackingReportURL: '../../Controller/TrackUIManager.aspx/AddClickTrackingReport?eventname=sap-cx-live-2021',
addClickTrackingReportForColleteralURL: '../../Controller/TrackUIManager.aspx/AddClickTrackingReportForColleteral?eventname=sap-cx-live-2021',
addClickTrackingReportForLiveDemoURL: '../../ConditionalAccessLogin.aspx/AddClickTrackingReportForLiveDemo?eventname=sap-cx-live-2021',
refreshUsersCacheURL: '../../controller/AjaxProxy.aspx/RefreshUsersCache?eventname=sap-cx-live-2021',
updateCurrentUserLoginTimeURL: '../../controller/AjaxProxy.aspx/UpdateCurrentUserLoginTime?eventname=sap-cx-live-2021',
getAnnouncementURL: '../../controller/AjaxProxy.aspx/GetAnnouncement?eventname=sap-cx-live-2021',
isUserValidForSSOURL: '../../controller/AjaxProxy.aspx/isUserValidForSSO?eventname=sap-cx-live-2021',
enableSSO: '',
allowPartialAccessForGatedAssets: 'off',
announcementCloseIcon: '../../images/close-icon.png',
announcementCloseIconNew: '../../images/close_btn.png',
showHideSaveToPlaylist: ''
};
function loadjscssfile(filename, filetype) {
if (filetype == "js") { //if filename is a external JavaScript file
var fileref = document.createElement('script')
fileref.setAttribute("type", "text/javascript")
fileref.setAttribute("src", filename)
} else if (filetype == "css") { //if filename is an external CSS file
var fileref = document.createElement("link")
fileref.setAttribute("rel", "stylesheet")
fileref.setAttribute("type", "text/css")
fileref.setAttribute("href", filename)
}
if (typeof fileref != "undefined") document.getElementsByTagName("body")[0].appendChild(fileref)
}
function checkMobileDev() {
try {
var devWindowWidth = $(window).width();
if (parseInt(devWindowWidth) <= 767) {
return true;
}
} catch (e) {}
return false;
}
jQuery(function() {
var doNotShowHeaderFooter = 'False';
if (doNotShowHeaderFooter != undefined && doNotShowHeaderFooter != null) {
if (doNotShowHeaderFooter.toLowerCase() == "true") {
$('.anchor_DoubleHeader').css('height', '0px');
}
}
//try{
// if(checkMobileDev()){
// var mediaCSSPath = $('link[href$="global.css"]').attr('href');
// if(mediaCSSPath != undefined)
// {
// mediaCSSPath = mediaCSSPath.replace("global.css","mobile.css");
// }
// loadjscssfile(mediaCSSPath,"css");
// }
// else
// {
// if($('link[href$="mobile.css"]') != undefined)
// {
// $('link[href$="mobile.css"]').remove();
// }
// }
//}
//catch(e){}
});
</script>
<script src="../../js/OneDXHeader.js?v10" type="text/javascript"></script>
</div>
<div id="page-content">
</div>
<div id="notice" style="display: none">
</div>
<div id="page-content_">
</div>
<section id="main" style="display: block;">
<div id="divThirdLevelLinks">
</div>
<!--
Start of DoubleClick Floodlight Tag: Please do not remove
Activity name of this tag: 2014_SAPPHIRENOW_CR_Social_SANOW Events Page
URL of the webpage where the tag is expected to be placed: http://events.sap.com/sapphirenow/en/home
This tag must be placed between the <body> and </body> tags, as close as possible to the opening tag.
Creation Date: 05/06/2014
-->
<script type="text/javascript">
var axel = Math.random() + "";
var a = axel * 10000000000000;
document.write('<iframe src="//1672981.fls.doubleclick.net/activityi;src=1672981;type=cr_sa228;cat=2014_847;ord=' + a + '?" width="1" height="1" frameborder="0" style="display:none"></iframe>');
</script><iframe src="//1672981.fls.doubleclick.net/activityi;src=1672981;type=cr_sa228;cat=2014_847;ord=25534743969.21773?" width="1" height="1" frameborder="0" style="display:none"></iframe>
<noscript>
<iframe src="//1672981.fls.doubleclick.net/activityi;src=1672981;type=cr_sa228;cat=2014_847;ord=1?" width="1" height="1" frameborder="0" style="display:none"></iframe>
</noscript>
<!-- End of DoubleClick Floodlight Tag: Please do not remove -->
<script type="text/javascript" src="../../js/desktop_twitter_slider.js"></script>
<script language="javascript" type="text/javascript">
var overrideRefresh = 0;
var AjaxStarEvent = false;
assetPageName = 'home.html';
$(document).ajaxStop(function() {
AjaxStarEvent = true;
$("#watchNow").show();
//if (!isUserLoggedIn()) {
// $("#LoginText").show();
//}
});
</script>
<div id="ctl00_ContentPlaceHolder1_contentPanel">
<div>
<div id="headdata">
<link rel="icon" type="image/vnd.microsoft.icon" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/logo.ico">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<title>SAP Customer Experience LIVE: Unplugged</title>
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta content="telephone=no" name="format-detection">
<meta name="title" content="SAP Customer Experience LIVE: Unplugged. Transform at speed, engage with insight, and grow sustainably.">
<meta name="keywords"
content="sap-cx-live-2021, sap-cx-live, sap-cx-live-digital, customer experience, SAP customer experience, digital event, SAP customer data platform, CRM, SAP, SAP platforms, SAP cloud, Digital transformation, Customer experience, Customer engagement, E-commerce, Retail forecast / retail outlook, Agile enterprise, Agility, Resilience, Innovation, Technology integration, Sustainable enterprise, sustainability, Transform Engage Grow, Retail best practices">
<meta name="description" content="SAP customers, partners, and industry leaders share best practices for delivering personal, trusted customer experiences -- because sustainable growth today depends on customer engagement.">
<input type="hidden" name="CRMCODE" id="CRMCODE" value="">
<input type="hidden" name="ENVIRONMENT" id="ENVIRONMENT" value="">
<script>
var isOpenedInAuthor = false;
var isCurrentPageDynamic = false
var gatedurl = "";
var globalSiteName = "sep-sap-cx-live-2021";
var globalLanguage = "en_us";
window.globalSiteName = "sap-cx-live-2021";
window.globalLanguage = "en_us";
window.globalLangCode = "en";
window.top.globalSiteName = "sap-cx-live-2021";
window.top.globalLanguage = "en_us";
window.top.globalLangCode = "en";
var includeOmni = true;
</script>
<!-- Stylesheet -->
<link rel="stylesheet" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/clientlibs/css/1634763196570/font-awesome.css" type="text/css">
<link rel="stylesheet" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/clientlibs/css/1634763196570/widget.carousel.css" type="text/css">
<link rel="stylesheet" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/clientlibs/css/1634763196570/slick.css" type="text/css">
<link rel="stylesheet" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/clientlibs/css/1634763196570/mobile.css" type="text/css">
<link rel="stylesheet" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/clientlibs/css/1634763196570/video-js-core-and-plugins.min.css" type="text/css">
<link rel="stylesheet" href="https://content.dm.ux.sap.com/etc/designs/sep1dx/clientlibs/css/1634763196570/video-js-setup-wrapper.css" type="text/css">
<!-- Javascript -->
<!-- Adobe-Launch -->
<script type="text/javascript" src="//assets.adobedtm.com/ccc66c06b30b/2e8d8b957fca/launch-0143f67290b3.min.js"></script>
<!--script src="//consent.trustarc.com/notice?domain=sap.com&c=teconsent&js=nj¬iceType=bb&text=true>m=1&pcookie&privacypolicylink=https%3A%2F%2Fevents.sap.com%2Fsap-innovate-live%2Fen%2Fabout-privacy" async="async"></script-->
<script>
$(document).ready(function() {
var trustArcConsentDiv = 'teconsent';
if (window.matchMedia('(max-width: 767px)').matches) {
trustArcConsentDiv = 'teconsentmob';
} else {
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<span class="Heading5 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br>SAP Customer
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<span class="Heading2 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br>Join our </span>
<span class="Heading2 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br>action-packed
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<span class="Heading2 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br>Get the inside
scoop </span>
<span class="Heading2 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br> on IKEA’s
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<span class="Heading6 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none">SAP Customer Experience LIVE:
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<span class="Heading2 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br>conversations with </span>
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<h7><span style="color: #FFFFFF;">Get real life examples of success with our customers <br> like Levi’s, Moen, Joy, and more.</span></h7>
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<h5><span style="color: #FFFFFF;">EMEA: Oct. 26, 12:00 p.m.–2:15 p.m. BST</span></h5>
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<span class="Heading2 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#FFFFFF;font-style:normal;text-decoration:none"><br>Get exclusive
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<h5><span style="color: #FFFFFF;">Americas: Oct. 27, 12:00 p.m.–2:15 p.m. PDT</span></h5>
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<span class="Heading8 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#000000;font-style:normal;text-decoration:none">Transform, Engage, </span>
<span class="Heading8 fontBold" style="font-family: "BentonSansBold", Arial, Helvetica, sans-serif; color:#000000;font-style:normal;text-decoration:none"><br>and Grow Together </span>
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<p> </p>
<p> </p>
<p>The drive for better CX never stops. The rate of change is fast, with new opportunities and challenges arising daily. Focusing on solutions that actually drive results can transform your
organization. But how do you separate the genuine insights from the irrelevant noise? By unplugging. </p>
<p> </p>
<p>Join us for an experience that puts you at the heart of this conversation. During our studio broadcast, you'll hear from SAP leadership, industry analysts, and regional customers sharing their
success stories. In our Discussion Rooms, you'll be invited to connect with thought leaders and top CX innovators on topics that matter to you. </p>
<p> </p>
<p>Mark your calendar. Register today. Start the growth.</p>
<p> </p>
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<div style="width:100%;float:left;height:30px" class="clear"></div>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Transform_v2_600x600-100.jpg" alt="Transform at Speed">
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<p style="text-align: left;">Customers return to businesses they trust – brands that adapt to accommodate their needs and exceed expectations. Equip yourself with the strategies and tools to move
quickly and always deliver. Dive into a variety of topics, like <b>connecting the in-store and digital experience</b>, or <b>leveraging first-party data</b>, to boost your ability
to <b>transform at speed</b>.</p>
</div>
<div>
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<p style="text-align: left;">Data is an effective tool when a CX practitioner knows how to wield it. The value lies in using actionable insights from your data to get closer to your customers. Knowing
exactly when and how to reach them with personalized engagements will build loyalty and fuel your organization's success. Enhance your understanding of data and its uses,
from <b>compliance and consent</b> to <b>machine learning,</b> to help you <b>engage with insight.</b></p>
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<p style="text-align: left;"> Form a perfect-fit solution for your business that cuts complexity, scales real-time responsiveness across channels. Shape your organization's vision through topics
like <b>customer service ROI beyond cost reduction </b>and <b>driving customer loyalty and retention in 2022</b> to<b> grow sustainably. </b></p>
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<b>Download the complete list of speakers <a><u></u></a><u><a href="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX_LIVE_Speakers.pdf" target="_blank">here</a></u>.</b>
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<div id="slick_6_2" class="slick-slider slick-initialized" role="toolbar"><button type="button" data-role="none" class="slick-prev slick-arrow" aria-label="Previous" role="button" style="">Previous</button>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Pia Heidenmark.png" alt="">
</a>
</div>
<div class="clear"></div>
<div class="articleTitle">
<span>Pia Heidenmark Cook</span>
</div>
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<span>Senior Advisor</span>
<div class="clear"></div>
<span>Former CSO and Current Senior Advisor to IKEA</span>
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<span>Pia Heidenmark Cook</span>
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<span>Senior Advisor</span>
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<span>Former CSO and Current Senior Advisor to IKEA</span>
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<p>Pia Heidenmark Cook is a senior advisor to Ingka Group/IKEA, where she held the position as Chief Sustainability Officer (CSO) between 2017-2021. Pia is currently a non-executive director
in NGO and company boards across various business sectors, including retail, hospitality, food and materials innovation. She is also a frequent lecturer and keynote speaker on
sustainability and business transformation.</p>
<p> </p>
<p>During her time as CSO, Pia led a team of sustainability professionals in the global Ingka Group office, as well as sustainability experts integrated across the retail, shopping Centre
and customer fulfilment business across over 30 markets in Europe, Asia Pacific and North America. She was also a member of the executive retail management team. Prior to that, she was
head of Sustainability in the largest business division, IKEA Group Retail & Expansion, embedding sustainability in IKEAs retail operations and securing a more sustainable offer to
IKEA customers. She was for several years (ended in 2017) co-chair of REAP, Retailers Environmental Action Programme, together with a member of the EU Commission.</p>
<p> </p>
<p>Before joining IKEA in 2008, Pia worked as Vice President Corporate Social Responsibility at the Rezidor Hotel Group, operator of hotel brands Radisson Blu and Park Inn (300+ hotels in
50+ countries). During this period, Pia chaired the tourism branch of Prince of Wales Business Leader's Forum, a membership organization for all major international hotel brands.</p>
<p> </p>
<p>Pia holds both a Technical Licentiate degree and a M.Sc. in Environmental Management, from the University of Lund, Sweden, and a M.Sc. in International Business Administration and
Economics from Uppsala University, Sweden. She has lived in France and Belgium, but now lives in southern Sweden, with Canadian husband and two daughters.</p>
<p> </p>
<p>Pia has worked with, lectured and studied CSR/sustainability related topics since 1996, across academia, consultancy and business, mainly across tourism and retail sectors.</p>
<p> </p>
<p><a href="http://twitter.com/piaHCook/" target="_blank" tabindex="-1">Pia at Twitter</a></p>
<p><a href="https://www.linkedin.com/in/pia-heidenmark-cook-bb088042/" target="_blank" tabindex="-1">Pia at LinkedIn</a></p>
</div>
</div>
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<a href="#fadespeaker" onclick="showSpeakerOverlay('customSpeakerContainer1634762842813');" class="fadespeaker_open" data-popup-ordinal="6" id="" tabindex="-1">
<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX-LIVE_web_speaker_Sameer.jpg" alt="">
</a>
</div>
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<div class="articleTitle">
<span>Sameer Patel</span>
</div>
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<span>Chief Marketing and Solutions Officer </span>
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<span>SAP Customer Experience</span>
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<span class="fadespeaker_close btn btn-default"><button type="button" class="close" data-dismiss="modal" tabindex="-1"><span>+</span></button></span>
<div class="speakerImage">
<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX-LIVE_web_speaker_Sameer.jpg" alt="">
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<span>Sameer Patel</span>
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<span>Chief Marketing and Solutions Officer </span>
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<span>SAP Customer Experience</span>
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<p> </p>
<p>Sameer is <b>Chief Marketing and Solutions Officer</b> for SAPs CX/CRM portfolio that includes, Commerce, Customer Data Cloud, Marketing, Sales and Service products. Previously Sameer was
CEO at Kahuna, a Marketing Automation provider that catered to B2C Marketplaces. Prior to Kahuna, Sameer was a GM at SuccessFactors. </p>
<p>Sameer has been quoted in publications such as CNBC, The New York Times, The Wall Street Journal, TechCrunch and Harvard Business Review on the topic of enterprise performance, and has
keynoted events such as CeBIT; Social Business Forum, Milan; GigaOM Future of Work; IBM Connect and others.</p>
<p> </p>
</div>
</div>
</div>
</div>
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<span>Sara Richter</span>
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<span>Chief Marketing Officer</span>
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<span>Emarsys, an SAP Company</span>
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<span>Sara Richter</span>
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<span>Chief Marketing Officer</span>
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<span>Emarsys, an SAP Company</span>
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<p>Sara Richter is the CMO at omnichannel customer engagement leader Emarsys, an SAP company. Prior to this, she was the CMO at digital experience analytics company, Clicktale. Sara Richter
brings nearly 20 years of marketing experience to Emarsys where she leads a global marketing team focused on delivering exceptional customer experiences paired with the revenue
opportunities that a high performing, growing business needs to achieve its objectives. She’s passionate about building revenue-oriented marketing teams that act as trusted partners to
commercial organizations and about creating provocative, differentiated messaging. Prior to Emarsys, Sara Richter successfully oversaw the acquisition of experience analytics firm
Clicktale to Contentsquare. She also worked as Acquia’s VP of marketing in EMEA and IBM Tealeaf’s director of worldwide field marketing.</p>
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<span>Geert Leeman</span>
</div>
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<span>Global Chief Operating Officer</span>
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<span>SAP Customer Experience</span>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX-LIVE_Geert_Leeman_Speaker.jpg" alt="">
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<span>Geert Leeman</span>
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<span>Global Chief Operating Officer</span>
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<span>SAP Customer Experience</span>
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<p>Geert is the Chief Revenue and Operating Officer of SAP Customer Experience and is responsible for the global sales strategy and go-to-market global operations for SAP’s Customer
Experience organization, serving over 10,000 customers, facilitating over $500B of Gross Merchandise Volume annually across the globe. Geert joined SAP in 2001 and has held several senior
roles in solution management, business development and key account management. Before joining SAP Customer Experience, Geert was the Global Managing Director for the SAP-Nestlé Global
Alliance, one of SAP’s largest partnerships. They worked to define the future of agile supply chain. Additionally, Geert is a member of SAP’s Global Leadership team and is passionate about
helping SAP’s most innovative accounts to drive top-line growth and reduce their time-to-value. A CRM veteran with over 20 years’ experience in the customer-facing solutions space, Geert
is focused on driving growth for both customers and consumers. In Geert’s free time, he is a passionate vinyl collector, angel investor in multiple start-ups and fundraiser for cancer
research.</p>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Jeannie_Walters.png" alt="">
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<span>Jeannie Walters</span>
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<span>CEO</span>
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<span>Experience Investigators and CX Speaker</span>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Jeannie_Walters.png" alt="">
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<span>Jeannie Walters</span>
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<span>CEO</span>
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<span>Experience Investigators and CX Speaker</span>
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<p>For more than 20 years, Jeannie Walters has been dedicated to creating meaningful moments and real results.</p>
<p> </p>
<p>As the Founder and Chief Experience Officer of Experience Investigators, Jeannie has helped organizations -- from small businesses to Fortune 500s like Verizon and Allstate -- To Create
Fewer Ruined Days for Customers™.</p>
<p> </p>
<p>She is a TEDx speaker, a founding member of CXPA, co-host of the top-rated Crack the Customer Code podcast, and a four-time Linkedin Learning instructor whose courses have been
watched by more than 200,000 online learners.</p>
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<span>Jaimy Szymanski</span>
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<span>Technology Industry Analyst</span>
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<span>Kaleido Insights</span>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Jaimy Szymanski_.png" alt="">
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<span>Jaimy Szymanski</span>
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<span>Technology Industry Analyst</span>
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<span>Kaleido Insights</span>
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<p>Jaimy Szymanski is a research analyst, author, speaker, and advisor, focused on organizational change brought by digital disruption. Zeroing in on the impact of technology on
customer experience (CX) and behavior, Jaimy advises corporate leaders in managing digital transformation efforts to reach evolving consumers and employees. Her recent coverage
areas include CX automation, AI and machine learning, digital identity, the “future of work,” DEI initiatives, corporate innovation, AR/VR, and distributed autonomous
organizations. <br> <br> Jaimy is the founder of San Francisco-based technology research firm Kaleido Insights. During her career, she has worked with AARP;
Cisco; Facebook; Google; Hallmark; HBO; Intel; John Deere; LinkedIn; Nestle; and Save the Children International. She is the co-author of Content: The Atomic Particle of Marketing, co-host
of the Hype Hazard podcast, and is a TEDx speaker on data stewardship and marketplaces. Her research has been covered by USA Today, Mashable, Forbes, Inc., Huffington Post,
Entrepreneur, Venturebeat, CMS Wire, and more. </p>
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<span>Kartik Kumar</span>
</div>
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<span>Vice President of Global Brand & Commercial Technology</span>
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<span>Levi Strauss &Co</span>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Kartik-Kumar.png" alt="">
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<span>Kartik Kumar</span>
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<span>Vice President of Global Brand & Commercial Technology</span>
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<span>Levi Strauss &Co</span>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX-LIVE_web_crop_Speaker_k.jpg" alt="">
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<span>Kerstin Köder</span>
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<span>Head of Marketing, EMEA</span>
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<span>Kerstin Köder</span>
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<span>Head of Marketing, EMEA</span>
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<p>Kerstin Köder is Vice President Marketing for the EMEA region (Europe, Middle East, Africa) at SAP. With her team, Kerstin manages planning, development, implementation, and monitoring of
integrated marketing programs for various target groups, the further development of the SAP brand, and demand generation in SAP's home market as well as more than 140 other
countries. </p>
<p> </p>
<p>Prior to joining SAP, Koeder was Head of Marketing at the freenet Group with headquarters in Büdelsdorf near Hamburg since 2010. In 2016, she additionally took over the B2C
division </p>
<p> </p>
<p>“freenet TV” of Media Broadcast, the largest German service provider for image and sound transmission. Earlier on, Kerstin Köder headed customer inventory management and direct marketing,
first for debitel in Stuttgart, later for Talkline and mobilcom, and most recently for all three brands of the freenet Group in Kiel. </p>
<p> </p>
<p>Köder has more than 20 years of experience in various management functions in marketing, CRM, sales, customer care as well as in product and offer management in retail,
telecommunications, TV and IT. Together with her teams she won prestigous industry awards such as the iF Design Award, the German Design Club Award and the Art Directors Club Award for
SAP’s presence at CeBIT 2018 as well as the German CRM Award in Gold, the POS Marketing Award and the German Design Award for the new mobilcom-debitel Digital Lifestyle Store
concept. </p>
<p> </p>
<p>Under her leadership, SAP is Germany's most valuable brand for the third year in a row according to the BrandZ ranking and also successfully defended its title as the most valuable brand
in Europe. Together with Prof. Dr. Reinhold Rapp and Cam-Mai Nguyen she is the author of the "Praxishandbuch Kundenmanagement". </p>
<p> </p>
<p>Kerstin Köder was born in 1969. She studied business administration at the University of Applied Sciences in Pforzheim with a focus on marketing, sales and international business, and at
the School of Business at the University of Louisville, USA. </p>
<p>She is married and lives in Stuttgart. </p>
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<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Martin Newman.png" alt="">
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<span>Martin Newman</span>
</div>
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<span>The Consumer Champion</span>
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<span>Founder of Customer Service <br> Action and The Customer<br> First Group</span>
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<span>The Consumer Champion</span>
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<span>Founder of Customer Service <br> Action and The Customer<br> First Group</span>
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<p>Known as The Consumer Champion and founder
of <a href="http://www.customerserviceaction.com/" target="_blank" tabindex="-1">www.customerserviceaction.com</a> and <a href="http://www.thecustomerfirstgroup.com/" target="_blank" tabindex="-1">www.thecustomerfirstgroup.com</a> ,
Martin Newman is a force for positive change for both consumers and brands.</p>
<p>Martin has leveraged almost four decades of experience working in consumer sectors heading up the multichannel operations of some of the world’s leading brands including Burberry,
Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker to author the bestselling book 100 Practical Ways to Improve Customer Experience, which was shortlisted for the
Business Book of the Year Awards 2019. His new book the Power of Customer Experience has just been published. </p>
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<a href="#fadespeaker" onclick="showSpeakerOverlay('customSpeakerContainer1634762842750');" class="fadespeaker_open" data-popup-ordinal="5" id="open_28200845" tabindex="-1">
<img src="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/Pia Heidenmark.png" alt="">
</a>
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<span>Pia Heidenmark Cook</span>
</div>
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<span>Senior Advisor</span>
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<span>Former CSO and Current Senior Advisor to IKEA</span>
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<span>Senior Advisor</span>
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<span>Former CSO and Current Senior Advisor to IKEA</span>
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<p>Pia Heidenmark Cook is a senior advisor to Ingka Group/IKEA, where she held the position as Chief Sustainability Officer (CSO) between 2017-2021. Pia is currently a non-executive director
in NGO and company boards across various business sectors, including retail, hospitality, food and materials innovation. She is also a frequent lecturer and keynote speaker on
sustainability and business transformation.</p>
<p> </p>
<p>During her time as CSO, Pia led a team of sustainability professionals in the global Ingka Group office, as well as sustainability experts integrated across the retail, shopping Centre
and customer fulfilment business across over 30 markets in Europe, Asia Pacific and North America. She was also a member of the executive retail management team. Prior to that, she was
head of Sustainability in the largest business division, IKEA Group Retail & Expansion, embedding sustainability in IKEAs retail operations and securing a more sustainable offer to
IKEA customers. She was for several years (ended in 2017) co-chair of REAP, Retailers Environmental Action Programme, together with a member of the EU Commission.</p>
<p> </p>
<p>Before joining IKEA in 2008, Pia worked as Vice President Corporate Social Responsibility at the Rezidor Hotel Group, operator of hotel brands Radisson Blu and Park Inn (300+ hotels in
50+ countries). During this period, Pia chaired the tourism branch of Prince of Wales Business Leader's Forum, a membership organization for all major international hotel brands.</p>
<p> </p>
<p>Pia holds both a Technical Licentiate degree and a M.Sc. in Environmental Management, from the University of Lund, Sweden, and a M.Sc. in International Business Administration and
Economics from Uppsala University, Sweden. She has lived in France and Belgium, but now lives in southern Sweden, with Canadian husband and two daughters.</p>
<p> </p>
<p>Pia has worked with, lectured and studied CSR/sustainability related topics since 1996, across academia, consultancy and business, mainly across tourism and retail sectors.</p>
<p> </p>
<p><a href="http://twitter.com/piaHCook/" target="_blank" tabindex="-1">Pia at Twitter</a></p>
<p><a href="https://www.linkedin.com/in/pia-heidenmark-cook-bb088042/" target="_blank" tabindex="-1">Pia at LinkedIn</a></p>
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<span>Sameer Patel</span>
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<span>Sameer Patel</span>
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<span>Chief Marketing and Solutions Officer </span>
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<p>Sameer is <b>Chief Marketing and Solutions Officer</b> for SAPs CX/CRM portfolio that includes, Commerce, Customer Data Cloud, Marketing, Sales and Service products. Previously Sameer was
CEO at Kahuna, a Marketing Automation provider that catered to B2C Marketplaces. Prior to Kahuna, Sameer was a GM at SuccessFactors. </p>
<p>Sameer has been quoted in publications such as CNBC, The New York Times, The Wall Street Journal, TechCrunch and Harvard Business Review on the topic of enterprise performance, and has
keynoted events such as CeBIT; Social Business Forum, Milan; GigaOM Future of Work; IBM Connect and others.</p>
<p> </p>
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<span>Sara Richter</span>
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<p>Sara Richter is the CMO at omnichannel customer engagement leader Emarsys, an SAP company. Prior to this, she was the CMO at digital experience analytics company, Clicktale. Sara Richter
brings nearly 20 years of marketing experience to Emarsys where she leads a global marketing team focused on delivering exceptional customer experiences paired with the revenue
opportunities that a high performing, growing business needs to achieve its objectives. She’s passionate about building revenue-oriented marketing teams that act as trusted partners to
commercial organizations and about creating provocative, differentiated messaging. Prior to Emarsys, Sara Richter successfully oversaw the acquisition of experience analytics firm
Clicktale to Contentsquare. She also worked as Acquia’s VP of marketing in EMEA and IBM Tealeaf’s director of worldwide field marketing.</p>
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<span>Geert Leeman</span>
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<p>Geert is the Chief Revenue and Operating Officer of SAP Customer Experience and is responsible for the global sales strategy and go-to-market global operations for SAP’s Customer
Experience organization, serving over 10,000 customers, facilitating over $500B of Gross Merchandise Volume annually across the globe. Geert joined SAP in 2001 and has held several senior
roles in solution management, business development and key account management. Before joining SAP Customer Experience, Geert was the Global Managing Director for the SAP-Nestlé Global
Alliance, one of SAP’s largest partnerships. They worked to define the future of agile supply chain. Additionally, Geert is a member of SAP’s Global Leadership team and is passionate about
helping SAP’s most innovative accounts to drive top-line growth and reduce their time-to-value. A CRM veteran with over 20 years’ experience in the customer-facing solutions space, Geert
is focused on driving growth for both customers and consumers. In Geert’s free time, he is a passionate vinyl collector, angel investor in multiple start-ups and fundraiser for cancer
research.</p>
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<span>Jeannie Walters</span>
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<p>For more than 20 years, Jeannie Walters has been dedicated to creating meaningful moments and real results.</p>
<p> </p>
<p>As the Founder and Chief Experience Officer of Experience Investigators, Jeannie has helped organizations -- from small businesses to Fortune 500s like Verizon and Allstate -- To Create
Fewer Ruined Days for Customers™.</p>
<p> </p>
<p>She is a TEDx speaker, a founding member of CXPA, co-host of the top-rated Crack the Customer Code podcast, and a four-time Linkedin Learning instructor whose courses have been
watched by more than 200,000 online learners.</p>
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<span>Jaimy Szymanski</span>
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<p>Jaimy Szymanski is a research analyst, author, speaker, and advisor, focused on organizational change brought by digital disruption. Zeroing in on the impact of technology on
customer experience (CX) and behavior, Jaimy advises corporate leaders in managing digital transformation efforts to reach evolving consumers and employees. Her recent coverage
areas include CX automation, AI and machine learning, digital identity, the “future of work,” DEI initiatives, corporate innovation, AR/VR, and distributed autonomous
organizations. <br> <br> Jaimy is the founder of San Francisco-based technology research firm Kaleido Insights. During her career, she has worked with AARP;
Cisco; Facebook; Google; Hallmark; HBO; Intel; John Deere; LinkedIn; Nestle; and Save the Children International. She is the co-author of Content: The Atomic Particle of Marketing, co-host
of the Hype Hazard podcast, and is a TEDx speaker on data stewardship and marketplaces. Her research has been covered by USA Today, Mashable, Forbes, Inc., Huffington Post,
Entrepreneur, Venturebeat, CMS Wire, and more. </p>
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<p style="text-align: left;">Say hello to a whole new format designed around you, the viewer. We’ve swapped the traditional keynote for a 30-minute live broadcast that includes custom content for your
region. The LIVE Studio covers the latest research and insights on CX agility, customer showcases, and success stories, plus influencer and executive interviews and a deep dive on sustainability. The
LIVE Studio sets the stage for CX LIVE: Unplugged for fast transformation, insight-led engagement, and sustainable growth.</p>
<p style="text-align: left;"> </p>
<p style="text-align: left;"><b>Host: </b></p>
<p style="text-align: left;"><b>Jaimy Szymanski,</b> Technology Industry Analyst & Founding Partner, Kaleido Insights</p>
<p style="text-align: left;"> </p>
<p><b>Speakers:</b></p>
<p><b>Geert Leeman, </b>Global Chief Operating Officer, SAP Customer Experience</p>
<p><b>Jeannie Walters, </b>CEO, Experience Investigators and CX Speaker</p>
<p><b>Kartik Kumar,</b> Vice President of Global Brand & Commercial Technology, Levi Strauss & Co.</p>
<p><b>Kerstin Koeder, </b>Head of Marketing, EMEA, SAP</p>
<p><b>Mariel Fink,</b> SVP & General Manager, SAP Customer Experience</p>
<p><b>Martin Newman,</b> The Consumer Champion, Founder of Customer Service Action and The Customer First Group</p>
<p><b>Omer Minkara,</b> Vice President, Principal Analyst, Aberdeen</p>
<p><b>Pia Heidenmark Cook, </b>Former CSO and Current Senior Advisor to IKEA</p>
<p><b>Sameer Patel, </b>Chief Marketing and Solutions Officer, SAP Customer Experience</p>
<p><b>Sara Richter, </b>Chief Marketing Officer, Emarsys, an SAP Company</p>
<p> </p>
<p> </p>
<p><b>EMEA: Oct. 26, 12:00 p.m.–2:15 p.m. BST</b></p>
<p><b>Americas: Oct. 27, 12:00 p.m.–2:15 p.m. PDT</b></p>
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<a href="javascript:;"><span>Ready, Set, Go: Accelerate Online Growth to Delight Your Customers</span></a>
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<p><b>Ready, Set, Go: Accelerate Online Growth to Delight Your Customers</b></p>
<p> </p>
<p>E-commerce and online-selling growth is projected to continue to flourish. Join industry experts from brilliant brands to learn the online-selling trends and techniques that drive the future of
commerce.</p>
<p> </p>
<p><b>Speakers</b></p>
<p>EMEA: </p>
<p>Christian Schoenauer, Senior Director, Solution & Strategy, SAP</p>
<p>Martin Newman, The Consumer Champion, Founder of Customer Service Action and The Customer First Group</p>
<p>Gemma Carver, CXA Global Lead, Retail, SAP</p>
<p> </p>
<p>Americas: </p>
<p>Christian Schoenauer, Senior Director, Solution & Strategy, SAP</p>
<p>Martin Newman, The Consumer Champion, Founder of Customer Service Action and The Customer First Group</p>
<p>Zev Krauss, CXA, Retail, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST</p>
<p>Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT</p>
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<a href="javascript:;"><span>Myth-Busting E-Commerce Platforms: How to Move Fast and Make It Matter </span></a>
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<p><b>Myth-Busting E-Commerce Platforms: How to Move Fast and Make It Matter</b></p>
<p> </p>
<p>Learn from experts about the pros and cons of strategies such as deployment models, headless commerce, and extensibility to understand what the right approach for your business would be. Find out
how you can roll out new revenue streams and customized multisite, multibrand, and multicountry sites quickly and cost-efficiently.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA: </p>
<p>Kunle Campbell, E-commerce advisor, Host of 2x eCommerce Podcast, 2x eCommerce</p>
<p>Nuno Pedro, Global Head of Commerce Solutions, SAP</p>
<p>Rupert OHalloran, VP, Commerce Marketing and Solutions, SAP</p>
<p> </p>
<p>Americas: </p>
<p>Kunle Campbell, E-commerce advisor; Host of 2x eCommerce Podcast, 2x eCommerce</p>
<p>Bernard Chung, Global Head of Product Marketing, SAP Commerce Cloud, SAP</p>
<p>Rick Hobbs, Head of Product, SAP Commerce Cloud, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST</p>
<p>Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>B2B Industries Regaining Control</span></a>
</div>
<div class="childList3 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>B2B Industries Regaining Control</b></p>
<p> </p>
<p>Your buying experience should be simple, even if your products aren’t. Discover how simplifying your business and buying processes can help your B2B profits boom. Hear firsthand experiences from
leading industry experts and brands on how they used modern technologies to rise above the competition.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:<br> David Koenig, Industry Principal, Industrial Machinery & Components and Wholesale Distribution, SAP</p>
<p>Sourajit Ghosh, Chief Expert Presales, SAP</p>
<p>Bernadette Beck, Head of Digital Commerce, Thyssen Krupp, Thyssen Krupp</p>
<p> </p>
<p>Americas<br> David Koenig, Industry Principal, Industrial Machinery & Components and Wholesale Distribution, SAP</p>
<p>Sourajit Ghosh, Chief Expert Presales, SAP</p>
<p>Gabriel Pardo, CIO Organización Corona, Corona Industries</p>
<p> </p>
<p>EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST</p>
<p>Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>How to Excite Always-On B2C Customers</span></a>
</div>
<div class="childList4 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>How to Excite Always-On B2C Customers</b></p>
<p> </p>
<p>Hear from industry experts and leading brands how to successfully execute hyperpersonalized, commerce-everywhere strategies that intrigue shoppers and turn customers into loyal advocates, as well
as how to be ready for Black Friday every day.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:</p>
<p>David Koenig, Industry Principal, Industrial Machinery & Components and Wholesale Distribution, SAP</p>
<p>Sourajit Ghosh, Chief Expert Presales, SAP</p>
<p>Gabriel Pardo, CIO Organización Corona, Corona Industries</p>
<p> </p>
<p>Americas:</p>
<p>Jason Goldberg, Chief Commerce Strategy Officer, Publicis Groupe</p>
<p>Nicholas Odom, Technical Adoption Specialist, SAP</p>
<p>Nicole Bohorad, CXA, Retail, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST</p>
<p>Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Awesomeness in Action: Sell Everywhere with Agile E-Commerce</span></a>
</div>
<div class="childList2 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Awesomeness in Action: Sell Everywhere with Agile E-Commerce</b></p>
<p> </p>
<p>Discover the key capabilities of the SAP Commerce Cloud solution in this demo. Get information about end-to-end business processes and integrations, microservices, headless commerce, and
decoupled storefronts of project “Spartacus.” </p>
<p> </p>
<p>Speakers: </p>
<p>EMEA:</p>
<p>Norbert Schoenach, PreSales Expert SAP Customer Experience, SAP</p>
<p>Richard Wisniewski, CX Presales Expert, SAP</p>
<p> </p>
<p>Americas:</p>
<p>Taka Kitazume, Principal Solution Architect, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST</p>
<p>Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>How to Go Direct to Consumer Quickly with SAP Upscale Commerce</span></a>
</div>
<div class="childList6 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>How to Go Direct to Consumer Quickly with SAP Upscale Commerce</b></p>
<p> </p>
<p>See how our next-generation commerce solution built for small and midsize B2C organizations, SAP Upscale Commerce, enables you to speed your move to a direct-to-consumer model. Build exceptional,
mobile-first customer experiences with built-in AI capabilities.</p>
<p> </p>
<p>Speaker:</p>
<p>EMEA:</p>
<p>Jorge Sanchez, Solution Engineer, SAP </p>
<p> </p>
<p>Americas: </p>
<p>Kelsey Giacchino, Solution Engineer, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST</p>
<p>Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Accelerating a D2C Strategy to Build Long-Lasting and Loyal Relationships</span></a>
</div>
<div class="childList7 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Accelerating a D2C Strategy to Build Long-Lasting and Loyal Relationships</b></p>
<p> </p>
<p>A successful direct-to-consumer (D2C) business model starts with delivering value in exchange for consumer data in order to personalize engagement, resulting in loyal, lasting relationships.
Learn to better understand your customers and drive operational efficiencies by uncovering the tactics you need to help you accelerate your D2C strategy.</p>
<p> </p>
<p><b>Speakers: </b></p>
<p>EMEA: </p>
<p>Payal Hindocha, Director of Go-To-Market, Emarsys, an SAP Company</p>
<p>Ross Williams, VP of Retail, Emarsys, an SAP Company</p>
<p>Ratul Shah, Head Of Product Marketing, SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>Americas: </p>
<p>Payal Hindocha, Director of Go-To-Market, Emarsys, an SAP Company</p>
<p>Ross Williams, VP of Retail, Emarsys, an SAP Company</p>
<p>Ratul Shah, Head Of Product Marketing, SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST</p>
<p>Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Three Personalization Strategies to Drive Customer Loyalty and Retention</span></a>
</div>
<div class="childList8 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Three Personalization Strategies to Drive Customer Loyalty and Retention</b></p>
<p> </p>
<p>Every customer expects personalization. Meeting that expectation strengthens your chances to build long-lasting, trusted relationships with customers. Looking holistically at your customer
experience landscape, explore three personalization strategies to foster the relationships your customers crave and deliver the business growth you need.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA: </p>
<p>Meghann York, Head of Product Marketing, SAP Marketing Cloud, SAP</p>
<p>Amir Jacobi, VP of Product Growth, Emarsys, an SAP Company</p>
<p> </p>
<p>Americas:</p>
<p>Meghann York, Head of Product Marketing, SAP Marketing Cloud, SAP</p>
<p>Amir Jacobi, VP of Product Growth, Emarsys, an SAP Company</p>
<p> </p>
<p>EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST</p>
<p>Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Connected Retailers: Winning Over Today’s Customers</span></a>
</div>
<div class="childList9 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Connected Retailers: Winning Over Today’s Customers</b></p>
<p> </p>
<p>Modern retailers have bridged the gap between retail and digital to benefit from the best of both in delivering the optimal customer-centric experiences and engagements. See how you can benchmark
your company against the connected retail landscape in today’s “high street,” and learn what to plan for beyond “buy online, pick up in store” (BOPIS).</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA: </p>
<p>Chris Godderidge, VP of Mobile Vertical, Emarsys, an SAP Company</p>
<p>Courtney Shaffer-Lovold, Head of Revenue, North America, Emarsys, an SAP Company</p>
<p> </p>
<p>Americas:</p>
<p>Chris Godderidge, VP of Mobile Vertical, Emarsys, an SAP Company</p>
<p>Courtney Shaffer-Lovold, Head of Revenue, North America, Emarsys, an SAP Company</p>
<p> </p>
<p>EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST</p>
<p>Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>The Skyrocketing Value of First-Party Customer Data</span></a>
</div>
<div class="childList10 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>The Skyrocketing Value of First-Party Customer Data</b></p>
<p> </p>
<p>With the sunsetting of third-party cookies and the decreasing value of data management platforms, you need to be prepared to pivot to a new engagement strategy such as direct to consumer. Find
out why a first-party, permission-based customer data strategy is the key to creating trusted, valuable customer relationships.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:</p>
<p>Sunny Neely, Global Solution Director - Consumer Products, SAP</p>
<p>John Thomson, Global GTM Lead, SAP Customer Data Cloud, SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>Americas:</p>
<p>Sunny Neely, Global Solution Director - Consumer Products, SAP</p>
<p>Ratul Shah, Head Of Product Marketing at SAP, SAP Customer Data Solutions, SAP </p>
<p> </p>
<p>EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST</p>
<p>Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Elevate Data Privacy Design to a Global Level </span></a>
</div>
<div class="childList11 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Elevate Data Privacy Design to a Global Level </b></p>
<p> </p>
<p>As major GDPR fines make the news, C-suites for B2C and B2B brands are prioritizing data privacy. Your goal is to put customers in control of their data, earn their trust, and redefine engagement
in the age of GDPR and beyond. Hear data privacy expert explain how to solve these challenges for your business.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:</p>
<p>Tim Walters, VP and Privacy Lead, The Content Advisory</p>
<p>Andrea Rus, Global VP - SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>Americas: </p>
<p>George Greene, GTM Lead, SAP Customer Data Solutions, North America, SAP </p>
<p> </p>
<p>EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST</p>
<p>Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Grow Your Business Through Enterprise-Wide Customer Centricity</span></a>
</div>
<div class="childList12 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Grow Your Business Through Enterprise-Wide Customer Centricity</b></p>
<p> </p>
<p>Learn how to put customers at the heart of your intelligent enterprise and facilitate experiences that drive lifetime value. See how an enterprise-wide customer data foundation bridges
organizational silos, enables real-time customer insights where decisions are made, and fuels personalized experiences that show that you truly know your customer.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:</p>
<p>Jamie Ward, Global GTM Lead, SAP Customer Data Platform, SAP Customer Data Solutions, SAP</p>
<p>Maria Morais, Business Strategy Consumer Industries, SAP</p>
<p>Juan Maria Muñoz Sanchez, Hub Omnichannel Analyst, Repsol</p>
<p> </p>
<p>Americas: </p>
<p>Susan Ramroop, Customer Marketing Manager, SAP Customer Data Solutions, SAP</p>
<p>Cassanda Girard, GVP, Head Consumer Industries CX - Industry and Customer Advisory, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST</p>
<p>Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>See How Netconomy Boosts Revenue for Customers as they Become Customer-centric</span></a>
</div>
<div class="childList14 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p>See How Netconomy Boosts Revenue for Customers as They Become Customer-centric</p>
<p> </p>
<p>Discover the secret of great cross-channel customer experiences. Hear how Netconomy helps customers deliver a connected engagement – marketing, sales, commerce, and service – using trusted
customer data. Also, examine how company’s loyalty programs have become a central business process to boost revenue.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA: </p>
<p>David Gruehn, Senior Solution Director - Retail & Grocery, SAP</p>
<p>Lena Mauer, Head of Sales - Customer Data Management MEE, SAP</p>
<p>Guy Kronenthal , SVP, General Manager of SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>Americas: </p>
<p>David Gruehn, Senior Solution Director - Retail & Grocery, SAP</p>
<p>Naomi Ko, Senior Product Marketing Manager, SAP Customer Data Solutions, SAP</p>
<p>Sergey Krayniy, Head of Product, SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST</p>
<p>Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Accelerate Customer Centricity with SAP Customer Data Cloud Solutions</span></a>
</div>
<div class="childList23 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Accelerate Customer Centricity with SAP Customer Data Cloud Solutions</b></p>
<p>Explore how SAP Customer Data Cloud solutions create a dynamic foundation of insights that can elevate your organization’s ability to grow revenue. See how customer data holds the key for
speeding time to value, uncovering new revenue opportunities, lowering costs, and mitigating risks.</p>
<p> </p>
<p><b>Speakers: </b></p>
<p>EMEA: </p>
<p>Alex Le Pape, SAP Customer Experience Suite Senior Architect, SAP</p>
<p>Jamie Ward, Global GTM Lead, SAP Customer Data Platform, SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>Americas: </p>
<p>Alex Le Pape, SAP Customer Experience Suite Senior Architect, SAP</p>
<p>Sergey Krayniy, Head of Product, SAP Customer Data Solutions, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST</p>
<p>Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Transforming B2B Sales for Future Growth</span></a>
</div>
<div class="childList15 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Transforming B2B Sales for Future Growth</b></p>
<p> </p>
<p>B2B selling has changed forever. Businesses need to build relationships remotely, and sellers need to handle complicated offerings quickly and independently – all while engaging with the
increased self-service through commerce sites. Learn how B2B selling must be reimagined for a digital-first world.</p>
<p> </p>
<p><b>Speakers: </b></p>
<p>EMEA: </p>
<p>Grant Smith, Product Marketing Manager, SAP Sales Cloud, SAP</p>
<p> </p>
<p>Americas: </p>
<p>Jack Nehmer, VP, CX Solution Management, SAP</p>
<p>Don Davis, Senior Business Analyst, Nordson</p>
<p> </p>
<p>EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST</p>
<p>Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Secrets to Attaining 4x ROI from Your CRM</span></a>
</div>
<div class="childList16 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Secrets to Attaining 4x ROI from Your CRM</b></p>
<p> </p>
<p>CRM needs to evolve from a system of record to a system of engagement. Customers expect you to understand their needs and their business. Sellers need actionable insights to make the right
connections. Hear how to increase CRM ROI by delivering a smooth experience. Participate in an engaging dialog on the secrets of finding true CRM ROI.</p>
<p> </p>
<p><b>Speakers: </b></p>
<p>EMEA:</p>
<p>Oliver Kraus, Head of Sales Enablement, KSB</p>
<p>Grant Smith, Product Marketing Manager, SAP Sales Cloud, SAP</p>
<p>Ivano Fossati, VP Sales - Head of SAP Customer Experience Italy & Greece, SAP</p>
<p> </p>
<p>Americas:</p>
<p>Marco Flores, VP, CX Solution Management, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST</p>
<p>Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Closing a Q4 Deal with Insight-Led Selling</span></a>
</div>
<div class="childList17 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Closing a Q4 Deal with Insight-Led Selling</b></p>
<p> </p>
<p>Q4 deals slip every day. But they don't have to slip because of an oversight or missed opportunity. Explore how you can develop deeper customer engagements while improving sales performance with
SAP Sales Cloud solution innovations, as we close a Q4 deal with insight-led selling.</p>
<p> </p>
<p><b>Speaker: </b></p>
<p>EMEA:</p>
<p>Sebastine Augustine, Head of Product Management, SAP Sales Cloud, SAP</p>
<p>Frank Munzner, SAP Inhouse Consultant, Piller Blowers</p>
<p> </p>
<p>Americas: </p>
<p>Sebastine Augustine, Head of Product Management, SAP Sales Cloud, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST</p>
<p>Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="centerBlock">
<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>Imagining the Connected Future of In-Store Sales Visits</span></a>
</div>
<div class="childList18 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Imagining the Connected Future of In-Store Sales Visits</b></p>
<p> </p>
<p>Field sellers and retail execution staff rely on in-person store visits to win new business. Find out how your organization can optimize in-person activities while streamlining visit logistics
and planning processes to gain a competitive edge. </p>
<p> </p>
<p><b>Speaker: </b></p>
<p>Maria Morais, Business Strategy Consumer Industries, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST</p>
<p>Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>The Power of Configure, Price, and Quote in Intelligent Enterprises</span></a>
</div>
<div class="childList19 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>The Power of Configure, Price, and Quote in Intelligent Enterprises</b></p>
<p> </p>
<p>Brands like yours are transforming their quoting process to be quick and simple, no matter how complicated the product or service might be. Realize how powerful configure, price, and quote can be
as a part of your intelligent enterprise. Hear from other customers and be a part of the discussion.</p>
<p> </p>
<p><b>Speakers: </b></p>
<p>EMEA:</p>
<p>Steven Spears, Product Marketing Manager, SAP CPQ, SAP</p>
<p>Michele Sassano, CPQ Project Lead, Straumann Group</p>
<p> </p>
<p>Americas: </p>
<p>Steven Spears, Product Marketing Manager, SAP CPQ, SAP</p>
<p>Kathryn Butterfuss, S/4HANA Evangelist, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST</p>
<p>Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT</p>
</div>
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<a href="javascript:;"><span>Customer Service ROI Beyond Cost Reduction</span></a>
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<p><b>Customer Service ROI Beyond Cost Reduction</b></p>
<p> </p>
<p>In today’s digital-first world, customer service has an impact on business success and growth. The balancing act between customer service cost and quality is an ongoing challenge for customer
service leaders. Learn how new technologies increase customer service efficiency, leading to better customer experiences, increased loyalty, and reduced cost.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:</p>
<p>John Heald, Head of Sales & Service GTM, SAP</p>
<p>Mark England, Head of Technology Services, Yell</p>
<p>Gamze Senkal, IT Manager, Eczacibasi Building Products</p>
<p>Kıvanç İncekli, Customer Experience Manager, Eczacibasi Building Products</p>
<p> </p>
<p>Americas: </p>
<p>John Heald, Head of Sales & Service GTM, SAP</p>
<p>Andrew Cifranic, Dir. of Consumer Connected Contact Center, Moen</p>
<p>Angie Radjen, Senior IT Manager for CX, Moen</p>
<p> </p>
<p>EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST</p>
<p>Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="expandTitle">
<a href="javascript:;"><span>The New Reality of Utility Customer Service </span></a>
</div>
<div class="childList21 expCollDescText parbase">
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<p><b>The New Reality of Utility Customer Service</b></p>
<p> </p>
<p>The energy and utility industry is going through transformation driven by technological changes, increased competition, environmental requirements, and greater customer expectations. See how
customer service is becoming a major differentiator, helping utility companies become customer centric and helping turn challenges into advantages. </p>
<p> </p>
<p><b>Speakers: </b></p>
<p>EMEA: </p>
<p>Mikael Elmlund, GTM SAP Service Cloud, SAP Customer Experience, SAP</p>
<p>Steen Hansen, Industry Expert, Utilities, SAP</p>
<p> </p>
<p>Americas: </p>
<p>Mikael Elmlund, GTM SAP Service Cloud, SAP Customer Experience, SAP</p>
<p>Steen Hansen, Industry Expert, Utilities, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST</p>
<p>Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
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</div>
<div class="centerBlock">
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<div class="expandTitle">
<a href="javascript:;"><span>Smart Customer Service: From Ticket to Resolution</span></a>
</div>
<div class="childList22 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Smart Customer Service: From Ticket to Resolution</b></p>
<p> </p>
<p>Smart customer service combines the best of human and machine intelligence. See a demo of the way the SAP Service Cloud solution uses intelligent technologies to automate routine tasks and
support your service agents to quickly solve customer problems.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p style="text-align: left;">EMEA:</p>
<p style="text-align: left;">Kelly Ramsay, Solution Engineer, SAP</p>
<p style="text-align: left;"> </p>
<p style="text-align: left;">Americas: </p>
<p style="text-align: left;">Brian Kyser, Solution Engineer, SAP</p>
<p> </p>
<p>EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST</p>
<p>Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT</p>
</div>
</div>
</div>
</div>
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<div class="expandTitle">
<a href="javascript:;"><span>Chasing Zero: A World of Zero Emissions, Zero Waste, and Zero Inequality</span></a>
</div>
<div class="childList24 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Chasing Zero: A World of Zero Emissions, Zero Waste, and Zero Inequality </b></p>
<p> </p>
<p>Imagine a future that looks greener, cleaner, and more equal than the world we live in today: a world of <b>zero</b> emissions, <b>zero</b> waste, and <b>zero</b> inequality. Explore how
companies are daring to not just dream about this aspiration, but also power the technology and innovation that is required to transform this bold vision into reality.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA: </p>
<p>Vivek Bapat, SVP, Purpose and Sustainability Marketing, SAP</p>
<p>Pia Heidenmark Cook, Former CSO and Current Senior Advisor to IKEA</p>
<p>Sue Allchurch, Chief of Outreach and Engagement, the United Nations Global Compact</p>
<p>Eros Cipani, Global SAP Sustainability GTM Lead, Accenture</p>
<p> </p>
<p>Americas: </p>
<p>Vivek Bapat, SVP, Purpose and Sustainability Marketing, SAP</p>
<p>Pia Heidenmark Cook, Former CSO and Current Senior Advisor to IKEA</p>
<p>Sue Allchurch, Chief of Outreach and Engagement, the United Nations Global Compact</p>
<p>Eros Cipani, Global SAP Sustainability GTM Lead, Accenture</p>
<p> </p>
<p>EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST</p>
<p>Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT</p>
</div>
</div>
</div>
</div>
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</div>
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<div class="expandTitle">
<a href="javascript:;"><span>Don't Stop Challenging the Status Quo: Virgin Megastore Goes Beyond</span></a>
</div>
<div class="childList25 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Don't Stop Challenging the Status Quo: Virgin Megastore Goes Beyond</b></p>
<p> </p>
<p>Today's customers expect a seamless shopping experience. Virgin Megastore has created a unique shopping experience for its customers: a new dimension in entertainment retail. Hear experts discuss
constant innovation, improvement of existing processes, and new feature enablement, all of which helps Virgin Megastore engage the customer.</p>
<p> </p>
<p><b>Speaker:</b></p>
<p>EMEA:<br> Thomas Ziegler, Chief Customer Officer, NETCONOMY GmbH</p>
<p>Jovana Jovanovic, Product Owner, NETCONOMY GmbH</p>
<p>Mila Petrovic, Senior Marketing Expert, NETCONOMY GmbH</p>
<p> </p>
<p>EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST</p>
</div>
</div>
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</div>
</div>
</div>
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<a href="javascript:;"><span>Engage B2B Buyers with AI Search, Recommendations, and Personalization</span></a>
</div>
<div class="childList26 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p style="text-align: left;"><b>Engage B2B Buyers with AI Search, Recommendations, and Personalization</b></p>
<p> </p>
<p>Whether B2B buyers are looking to browse, find a replacement part, or learn about your products, removing friction from their on-site experience should be a top priority. Deep dive into creating
a smooth experience for site visitors, and discover the role of search, recommendations, and AI in delivering relevant results and increasing conversions.</p>
<p> </p>
<p><b>Speakers: </b></p>
<p>Americas: </p>
<p>Dale Traxler, Sr. Director, Alliances and Channel, Coveo</p>
<p>Dwayne Doshier, Sr. Director of Strategic Consulting, Gorilla Group</p>
<p> </p>
<p>Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="accordianBlock">
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<div class="expandTitle">
<a href="javascript:;"><span>Callaway Golf and Forter Swing at Fraud to Drive Greater Customer Value</span></a>
</div>
<div class="childList27 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>Callaway Golf and Forter Swing at Fraud to Drive Greater Customer Value</b></p>
<p> </p>
<p>Global sports retailer Callaway Golf Company and Forter, which provides certified fraud prevention, share best practices for delivering a customer experience that increases lifetime customer
value. Explore how much revenue is at stake from false declines, the cost of declining good customers, and the total impact of loan to value they represent.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>Americas:</p>
<p>Emily O'Carroll, Global Information Security & IT Compliance, Callaway Golf</p>
<p>Kris Zanuldin, VP Product Strategy, Forter</p>
<p>David Coates, Director of Customer Marketing, Forter</p>
<p> </p>
<p>Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT</p>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="accordianBlock">
<div class="accordianCont nestedinrtab" style="display:none;">
<div class="expandTitle">
<a href="javascript:;"><span>How Philips Accelerates their SAP Commerce Cloud B2C and B2B Commerce Sales with Coveo AI </span></a>
</div>
<div class="childList28 expCollDescText parbase">
<div class="innertab" style="display:none;">
<div class="pClass">
<p><b>How Philips Speeds B2C and B2B Sales with SAP Commerce Cloud and Coveo AI</b></p>
<p> </p>
<p>Hear from Philips, a leading global health technology company, about how it is using AI-powered search, recommendations, and personalization for e-commerce with the SAP Commerce Cloud solution
and Coveo AI software.</p>
<p> </p>
<p><b>Speakers:</b></p>
<p>EMEA:</p>
<p>Louis Jansen, Product Owner Conversational AI, Onsite Search & SEO, Philips</p>
<p>Sami Helin, Global Account Director, Coveo</p>
<p> </p>
<p>EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST </p>
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<a href="javascript:;"><span>Agenda at a Glance</span></a>
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<a href="javascript:;"><span>EMEA October 26, 2021</span></a>
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<p>LIVE Pre-Show:<br> 11:45 a.m.–12:00 p.m. BST</p>
<p> </p>
<p>LIVE Studio Show:<br> 12:00 p.m.–12:35 p.m. BST</p>
<p> </p>
<p>LIVE Discussion Rooms:<br> 12:35 p.m.–2:15 p.m. BST </p>
<p> </p>
<p><a href="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX_Live_Agenda_EMEA.pdf" target="_blank"><b><u>Download a PDF</u></b></a> of the
EMEA schedule</p>
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<a href="javascript:;"><span>Americas October 27, 2021</span></a>
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<p>LIVE Pre-Show<br> 11:45 a.m.–12:00 p.m.PDT</p>
<p> </p>
<p>LIVE Studio Show:<br> 12:00 p.m.–12:35 p.m. PDT</p>
<p> </p>
<p>LIVE Discussion Rooms:<br> 12:35 p.m.–2:15 p.m. PDT </p>
<p> </p>
<p>
<a href="https://content.dm.ux.sap.com/content/dam/digitalassets1dx/customimages/events/sap-cx-live-2021/SAP_CX_Live_Agenda_Americas.pdf" target="_blank"><u><b>Download a PDF</b></u></a><b> of the Americas schedule</b>
</p>
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<p>RT <a href="http://twitter.com/tomcrog" title="Follow tomcrog" target="_blank">@tomcrog</a>: SAP Customer Experience LIVE: Unplugged is coming to New York! Join us at Hudson Yards on October 27th
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<p>RT <a href="http://twitter.com/xavierdromagna" title="Follow xavierdromagna" target="_blank">@xavierdromagna</a>: SAP Customer Experience LIVE: Unplugged is coming to Toronto! Join us at the
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Contact Form * Home * Why Attend * Featured Speakers * Agenda * Sponsors * Log In * Hi, #FirstName# * Register Now * My Saved Resources * My Information * My Events Contact us Contact us E-mail us with comments, questions or feedback. cxziiekt English Do you want to take Survey - 'Survey Title'? Yes No x SAP Customer Experience LIVE: Unplugged Cookies sind für die korrekte Funktionsweise einer Website wichtig. Um Ihnen eine angenehmere Erfahrung zu bieten, nutzen wir Cookies zum Speichern Ihrer Anmeldedaten, um für sichere Anmeldung zu sorgen, um statistische Daten zur Optimierung der Website-Funktionen zu erheben und um Ihnen Inhalt bereitzustellen, der auf Ihre Interessen zugeschnitten ist. Klicken Sie auf „Stimme zu und weiter“, um Cookies zu akzeptieren und direkt zur Website weiter zu navigieren; oder klicken Sie unten auf „Weitere Informationen“, um eine detaillierte Beschreibung der von uns verwendeten Arten von Cookies zu erhalten und um zu entscheiden, ob bestimmte Cookies bei der Nutzung unserer Website gespeichert werden sollen. Ich akzeptiere alle Cookies Cookieeinstellungen anzeigen und ändern Datenschutzerklärung | Von: Previous SAP Customer Experience LIVE: Unplugged Get exclusive insights on CX agility. EMEA: OCT. 26, 12:00 P.M.–2:15 P.M. BST AMERICAS: OCT. 27, 12:00 P.M.–2:15 P.M. PDT Register Now SAP Customer Experience LIVE: Unplugged Join our action-packed LIVE Studio Show. EMEA: OCT. 26, 12:00 P.M.–2:15 P.M. BST AMERICAS: OCT. 27, 12:00 P.M.–2:15 P.M. PDT Register Now SAP Customer Experience LIVE: Unplugged Get the inside scoop on IKEA’s successful sustainable growth EMEA: OCT. 26, 12:00 P.M.–2:15 P.M. BST AMERICAS: OCT. 27, 12:00 P.M.–2:15 P.M. PDT Register Now SAP Customer Experience LIVE: Unplugged Engage in immersive conversations with 80+ experts. Get real life examples of success with our customers like Levi’s, Moen, Joy, and more. EMEA: OCT. 26, 12:00 P.M.–2:15 P.M. BST AMERICAS: OCT. 27, 12:00 P.M.–2:15 P.M. PDT Register Now SAP Customer Experience LIVE: Unplugged Get exclusive insights on CX agility. EMEA: OCT. 26, 12:00 P.M.–2:15 P.M. BST AMERICAS: OCT. 27, 12:00 P.M.–2:15 P.M. PDT Register Now SAP Customer Experience LIVE: Unplugged Join our action-packed LIVE Studio Show. EMEA: OCT. 26, 12:00 P.M.–2:15 P.M. BST AMERICAS: OCT. 27, 12:00 P.M.–2:15 P.M. PDT Register Now Next * 1 * 2 * 3 * 4 Already Registered? Log In Join us for the pre-show with musical guest, The Magi. The Countdown Begins! EMEA: Oct. 26, 11:45 a.m.–2:15 p.m. BST 3 19 4 34 Days Hours Min Sec 2021-10-26T12:00:00.000+00:00 Americas: Oct. 27, 11:45 a.m.–2:15 p.m. PDT 5 3 4 34 Days Hours Min Sec 2021-10-27T12:00:00.000-08:00 Transform, Engage, and Grow Together The drive for better CX never stops. The rate of change is fast, with new opportunities and challenges arising daily. Focusing on solutions that actually drive results can transform your organization. But how do you separate the genuine insights from the irrelevant noise? By unplugging. Join us for an experience that puts you at the heart of this conversation. During our studio broadcast, you'll hear from SAP leadership, industry analysts, and regional customers sharing their success stories. In our Discussion Rooms, you'll be invited to connect with thought leaders and top CX innovators on topics that matter to you. Mark your calendar. Register today. Start the growth. Register Now Customers return to businesses they trust – brands that adapt to accommodate their needs and exceed expectations. Equip yourself with the strategies and tools to move quickly and always deliver. Dive into a variety of topics, like connecting the in-store and digital experience, or leveraging first-party data, to boost your ability to transform at speed. Data is an effective tool when a CX practitioner knows how to wield it. The value lies in using actionable insights from your data to get closer to your customers. Knowing exactly when and how to reach them with personalized engagements will build loyalty and fuel your organization's success. Enhance your understanding of data and its uses, from compliance and consent to machine learning, to help you engage with insight. Form a perfect-fit solution for your business that cuts complexity, scales real-time responsiveness across channels. Shape your organization's vision through topics like customer service ROI beyond cost reduction and driving customer loyalty and retention in 2022 to grow sustainably. LIVE Studio Show Speakers Download the complete list of speakers here. Previous Pia Heidenmark Cook Senior Advisor Former CSO and Current Senior Advisor to IKEA + Pia Heidenmark Cook Senior Advisor Former CSO and Current Senior Advisor to IKEA Pia Heidenmark Cook is a senior advisor to Ingka Group/IKEA, where she held the position as Chief Sustainability Officer (CSO) between 2017-2021. Pia is currently a non-executive director in NGO and company boards across various business sectors, including retail, hospitality, food and materials innovation. She is also a frequent lecturer and keynote speaker on sustainability and business transformation. During her time as CSO, Pia led a team of sustainability professionals in the global Ingka Group office, as well as sustainability experts integrated across the retail, shopping Centre and customer fulfilment business across over 30 markets in Europe, Asia Pacific and North America. She was also a member of the executive retail management team. Prior to that, she was head of Sustainability in the largest business division, IKEA Group Retail & Expansion, embedding sustainability in IKEAs retail operations and securing a more sustainable offer to IKEA customers. She was for several years (ended in 2017) co-chair of REAP, Retailers Environmental Action Programme, together with a member of the EU Commission. Before joining IKEA in 2008, Pia worked as Vice President Corporate Social Responsibility at the Rezidor Hotel Group, operator of hotel brands Radisson Blu and Park Inn (300+ hotels in 50+ countries). During this period, Pia chaired the tourism branch of Prince of Wales Business Leader's Forum, a membership organization for all major international hotel brands. Pia holds both a Technical Licentiate degree and a M.Sc. in Environmental Management, from the University of Lund, Sweden, and a M.Sc. in International Business Administration and Economics from Uppsala University, Sweden. She has lived in France and Belgium, but now lives in southern Sweden, with Canadian husband and two daughters. Pia has worked with, lectured and studied CSR/sustainability related topics since 1996, across academia, consultancy and business, mainly across tourism and retail sectors. Pia at Twitter Pia at LinkedIn Sameer Patel Chief Marketing and Solutions Officer SAP Customer Experience + Sameer Patel Chief Marketing and Solutions Officer SAP Customer Experience Sameer is Chief Marketing and Solutions Officer for SAPs CX/CRM portfolio that includes, Commerce, Customer Data Cloud, Marketing, Sales and Service products. Previously Sameer was CEO at Kahuna, a Marketing Automation provider that catered to B2C Marketplaces. Prior to Kahuna, Sameer was a GM at SuccessFactors. Sameer has been quoted in publications such as CNBC, The New York Times, The Wall Street Journal, TechCrunch and Harvard Business Review on the topic of enterprise performance, and has keynoted events such as CeBIT; Social Business Forum, Milan; GigaOM Future of Work; IBM Connect and others. Sara Richter Chief Marketing Officer Emarsys, an SAP Company + Sara Richter Chief Marketing Officer Emarsys, an SAP Company Sara Richter is the CMO at omnichannel customer engagement leader Emarsys, an SAP company. Prior to this, she was the CMO at digital experience analytics company, Clicktale. Sara Richter brings nearly 20 years of marketing experience to Emarsys where she leads a global marketing team focused on delivering exceptional customer experiences paired with the revenue opportunities that a high performing, growing business needs to achieve its objectives. She’s passionate about building revenue-oriented marketing teams that act as trusted partners to commercial organizations and about creating provocative, differentiated messaging. Prior to Emarsys, Sara Richter successfully oversaw the acquisition of experience analytics firm Clicktale to Contentsquare. She also worked as Acquia’s VP of marketing in EMEA and IBM Tealeaf’s director of worldwide field marketing. Geert Leeman Global Chief Operating Officer SAP Customer Experience + Geert Leeman Global Chief Operating Officer SAP Customer Experience Geert is the Chief Revenue and Operating Officer of SAP Customer Experience and is responsible for the global sales strategy and go-to-market global operations for SAP’s Customer Experience organization, serving over 10,000 customers, facilitating over $500B of Gross Merchandise Volume annually across the globe. Geert joined SAP in 2001 and has held several senior roles in solution management, business development and key account management. Before joining SAP Customer Experience, Geert was the Global Managing Director for the SAP-Nestlé Global Alliance, one of SAP’s largest partnerships. They worked to define the future of agile supply chain. Additionally, Geert is a member of SAP’s Global Leadership team and is passionate about helping SAP’s most innovative accounts to drive top-line growth and reduce their time-to-value. A CRM veteran with over 20 years’ experience in the customer-facing solutions space, Geert is focused on driving growth for both customers and consumers. In Geert’s free time, he is a passionate vinyl collector, angel investor in multiple start-ups and fundraiser for cancer research. Jeannie Walters CEO Experience Investigators and CX Speaker + Jeannie Walters CEO Experience Investigators and CX Speaker For more than 20 years, Jeannie Walters has been dedicated to creating meaningful moments and real results. As the Founder and Chief Experience Officer of Experience Investigators, Jeannie has helped organizations -- from small businesses to Fortune 500s like Verizon and Allstate -- To Create Fewer Ruined Days for Customers™. She is a TEDx speaker, a founding member of CXPA, co-host of the top-rated Crack the Customer Code podcast, and a four-time Linkedin Learning instructor whose courses have been watched by more than 200,000 online learners. Jaimy Szymanski Technology Industry Analyst Kaleido Insights + Jaimy Szymanski Technology Industry Analyst Kaleido Insights Jaimy Szymanski is a research analyst, author, speaker, and advisor, focused on organizational change brought by digital disruption. Zeroing in on the impact of technology on customer experience (CX) and behavior, Jaimy advises corporate leaders in managing digital transformation efforts to reach evolving consumers and employees. Her recent coverage areas include CX automation, AI and machine learning, digital identity, the “future of work,” DEI initiatives, corporate innovation, AR/VR, and distributed autonomous organizations. Jaimy is the founder of San Francisco-based technology research firm Kaleido Insights. During her career, she has worked with AARP; Cisco; Facebook; Google; Hallmark; HBO; Intel; John Deere; LinkedIn; Nestle; and Save the Children International. She is the co-author of Content: The Atomic Particle of Marketing, co-host of the Hype Hazard podcast, and is a TEDx speaker on data stewardship and marketplaces. Her research has been covered by USA Today, Mashable, Forbes, Inc., Huffington Post, Entrepreneur, Venturebeat, CMS Wire, and more. Kartik Kumar Vice President of Global Brand & Commercial Technology Levi Strauss &Co + Kartik Kumar Vice President of Global Brand & Commercial Technology Levi Strauss &Co Kerstin Köder Head of Marketing, EMEA SAP + Kerstin Köder Head of Marketing, EMEA SAP Kerstin Köder is Vice President Marketing for the EMEA region (Europe, Middle East, Africa) at SAP. With her team, Kerstin manages planning, development, implementation, and monitoring of integrated marketing programs for various target groups, the further development of the SAP brand, and demand generation in SAP's home market as well as more than 140 other countries. Prior to joining SAP, Koeder was Head of Marketing at the freenet Group with headquarters in Büdelsdorf near Hamburg since 2010. In 2016, she additionally took over the B2C division “freenet TV” of Media Broadcast, the largest German service provider for image and sound transmission. Earlier on, Kerstin Köder headed customer inventory management and direct marketing, first for debitel in Stuttgart, later for Talkline and mobilcom, and most recently for all three brands of the freenet Group in Kiel. Köder has more than 20 years of experience in various management functions in marketing, CRM, sales, customer care as well as in product and offer management in retail, telecommunications, TV and IT. Together with her teams she won prestigous industry awards such as the iF Design Award, the German Design Club Award and the Art Directors Club Award for SAP’s presence at CeBIT 2018 as well as the German CRM Award in Gold, the POS Marketing Award and the German Design Award for the new mobilcom-debitel Digital Lifestyle Store concept. Under her leadership, SAP is Germany's most valuable brand for the third year in a row according to the BrandZ ranking and also successfully defended its title as the most valuable brand in Europe. Together with Prof. Dr. Reinhold Rapp and Cam-Mai Nguyen she is the author of the "Praxishandbuch Kundenmanagement". Kerstin Köder was born in 1969. She studied business administration at the University of Applied Sciences in Pforzheim with a focus on marketing, sales and international business, and at the School of Business at the University of Louisville, USA. She is married and lives in Stuttgart. Martin Newman The Consumer Champion Founder of Customer Service Action and The Customer First Group + Martin Newman The Consumer Champion Founder of Customer Service Action and The Customer First Group Known as The Consumer Champion and founder of www.customerserviceaction.com and www.thecustomerfirstgroup.com , Martin Newman is a force for positive change for both consumers and brands. Martin has leveraged almost four decades of experience working in consumer sectors heading up the multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker to author the bestselling book 100 Practical Ways to Improve Customer Experience, which was shortlisted for the Business Book of the Year Awards 2019. His new book the Power of Customer Experience has just been published. Pia Heidenmark Cook Senior Advisor Former CSO and Current Senior Advisor to IKEA + Pia Heidenmark Cook Senior Advisor Former CSO and Current Senior Advisor to IKEA Pia Heidenmark Cook is a senior advisor to Ingka Group/IKEA, where she held the position as Chief Sustainability Officer (CSO) between 2017-2021. Pia is currently a non-executive director in NGO and company boards across various business sectors, including retail, hospitality, food and materials innovation. She is also a frequent lecturer and keynote speaker on sustainability and business transformation. During her time as CSO, Pia led a team of sustainability professionals in the global Ingka Group office, as well as sustainability experts integrated across the retail, shopping Centre and customer fulfilment business across over 30 markets in Europe, Asia Pacific and North America. She was also a member of the executive retail management team. Prior to that, she was head of Sustainability in the largest business division, IKEA Group Retail & Expansion, embedding sustainability in IKEAs retail operations and securing a more sustainable offer to IKEA customers. She was for several years (ended in 2017) co-chair of REAP, Retailers Environmental Action Programme, together with a member of the EU Commission. Before joining IKEA in 2008, Pia worked as Vice President Corporate Social Responsibility at the Rezidor Hotel Group, operator of hotel brands Radisson Blu and Park Inn (300+ hotels in 50+ countries). During this period, Pia chaired the tourism branch of Prince of Wales Business Leader's Forum, a membership organization for all major international hotel brands. Pia holds both a Technical Licentiate degree and a M.Sc. in Environmental Management, from the University of Lund, Sweden, and a M.Sc. in International Business Administration and Economics from Uppsala University, Sweden. She has lived in France and Belgium, but now lives in southern Sweden, with Canadian husband and two daughters. Pia has worked with, lectured and studied CSR/sustainability related topics since 1996, across academia, consultancy and business, mainly across tourism and retail sectors. Pia at Twitter Pia at LinkedIn Sameer Patel Chief Marketing and Solutions Officer SAP Customer Experience + Sameer Patel Chief Marketing and Solutions Officer SAP Customer Experience Sameer is Chief Marketing and Solutions Officer for SAPs CX/CRM portfolio that includes, Commerce, Customer Data Cloud, Marketing, Sales and Service products. Previously Sameer was CEO at Kahuna, a Marketing Automation provider that catered to B2C Marketplaces. Prior to Kahuna, Sameer was a GM at SuccessFactors. Sameer has been quoted in publications such as CNBC, The New York Times, The Wall Street Journal, TechCrunch and Harvard Business Review on the topic of enterprise performance, and has keynoted events such as CeBIT; Social Business Forum, Milan; GigaOM Future of Work; IBM Connect and others. Sara Richter Chief Marketing Officer Emarsys, an SAP Company + Sara Richter Chief Marketing Officer Emarsys, an SAP Company Sara Richter is the CMO at omnichannel customer engagement leader Emarsys, an SAP company. Prior to this, she was the CMO at digital experience analytics company, Clicktale. Sara Richter brings nearly 20 years of marketing experience to Emarsys where she leads a global marketing team focused on delivering exceptional customer experiences paired with the revenue opportunities that a high performing, growing business needs to achieve its objectives. She’s passionate about building revenue-oriented marketing teams that act as trusted partners to commercial organizations and about creating provocative, differentiated messaging. Prior to Emarsys, Sara Richter successfully oversaw the acquisition of experience analytics firm Clicktale to Contentsquare. She also worked as Acquia’s VP of marketing in EMEA and IBM Tealeaf’s director of worldwide field marketing. Geert Leeman Global Chief Operating Officer SAP Customer Experience + Geert Leeman Global Chief Operating Officer SAP Customer Experience Geert is the Chief Revenue and Operating Officer of SAP Customer Experience and is responsible for the global sales strategy and go-to-market global operations for SAP’s Customer Experience organization, serving over 10,000 customers, facilitating over $500B of Gross Merchandise Volume annually across the globe. Geert joined SAP in 2001 and has held several senior roles in solution management, business development and key account management. Before joining SAP Customer Experience, Geert was the Global Managing Director for the SAP-Nestlé Global Alliance, one of SAP’s largest partnerships. They worked to define the future of agile supply chain. Additionally, Geert is a member of SAP’s Global Leadership team and is passionate about helping SAP’s most innovative accounts to drive top-line growth and reduce their time-to-value. A CRM veteran with over 20 years’ experience in the customer-facing solutions space, Geert is focused on driving growth for both customers and consumers. In Geert’s free time, he is a passionate vinyl collector, angel investor in multiple start-ups and fundraiser for cancer research. Jeannie Walters CEO Experience Investigators and CX Speaker + Jeannie Walters CEO Experience Investigators and CX Speaker For more than 20 years, Jeannie Walters has been dedicated to creating meaningful moments and real results. As the Founder and Chief Experience Officer of Experience Investigators, Jeannie has helped organizations -- from small businesses to Fortune 500s like Verizon and Allstate -- To Create Fewer Ruined Days for Customers™. She is a TEDx speaker, a founding member of CXPA, co-host of the top-rated Crack the Customer Code podcast, and a four-time Linkedin Learning instructor whose courses have been watched by more than 200,000 online learners. Jaimy Szymanski Technology Industry Analyst Kaleido Insights + Jaimy Szymanski Technology Industry Analyst Kaleido Insights Jaimy Szymanski is a research analyst, author, speaker, and advisor, focused on organizational change brought by digital disruption. Zeroing in on the impact of technology on customer experience (CX) and behavior, Jaimy advises corporate leaders in managing digital transformation efforts to reach evolving consumers and employees. Her recent coverage areas include CX automation, AI and machine learning, digital identity, the “future of work,” DEI initiatives, corporate innovation, AR/VR, and distributed autonomous organizations. Jaimy is the founder of San Francisco-based technology research firm Kaleido Insights. During her career, she has worked with AARP; Cisco; Facebook; Google; Hallmark; HBO; Intel; John Deere; LinkedIn; Nestle; and Save the Children International. She is the co-author of Content: The Atomic Particle of Marketing, co-host of the Hype Hazard podcast, and is a TEDx speaker on data stewardship and marketplaces. Her research has been covered by USA Today, Mashable, Forbes, Inc., Huffington Post, Entrepreneur, Venturebeat, CMS Wire, and more. Next * 1 * 2 * 3 LIVE Studio Show Agenda Download a PDF of the EMEA schedule Download a PDF of the Americas schedule LIVE Studio Show Say hello to a whole new format designed around you, the viewer. We’ve swapped the traditional keynote for a 30-minute live broadcast that includes custom content for your region. The LIVE Studio covers the latest research and insights on CX agility, customer showcases, and success stories, plus influencer and executive interviews and a deep dive on sustainability. The LIVE Studio sets the stage for CX LIVE: Unplugged for fast transformation, insight-led engagement, and sustainable growth. Host: Jaimy Szymanski, Technology Industry Analyst & Founding Partner, Kaleido Insights Speakers: Geert Leeman, Global Chief Operating Officer, SAP Customer Experience Jeannie Walters, CEO, Experience Investigators and CX Speaker Kartik Kumar, Vice President of Global Brand & Commercial Technology, Levi Strauss & Co. Kerstin Koeder, Head of Marketing, EMEA, SAP Mariel Fink, SVP & General Manager, SAP Customer Experience Martin Newman, The Consumer Champion, Founder of Customer Service Action and The Customer First Group Omer Minkara, Vice President, Principal Analyst, Aberdeen Pia Heidenmark Cook, Former CSO and Current Senior Advisor to IKEA Sameer Patel, Chief Marketing and Solutions Officer, SAP Customer Experience Sara Richter, Chief Marketing Officer, Emarsys, an SAP Company EMEA: Oct. 26, 12:00 p.m.–2:15 p.m. BST Americas: Oct. 27, 12:00 p.m.–2:15 p.m. PDT LIVE Discussion Rooms Ready, Set, Go: Accelerate Online Growth to Delight Your Customers Ready, Set, Go: Accelerate Online Growth to Delight Your Customers E-commerce and online-selling growth is projected to continue to flourish. Join industry experts from brilliant brands to learn the online-selling trends and techniques that drive the future of commerce. Speakers EMEA: Christian Schoenauer, Senior Director, Solution & Strategy, SAP Martin Newman, The Consumer Champion, Founder of Customer Service Action and The Customer First Group Gemma Carver, CXA Global Lead, Retail, SAP Americas: Christian Schoenauer, Senior Director, Solution & Strategy, SAP Martin Newman, The Consumer Champion, Founder of Customer Service Action and The Customer First Group Zev Krauss, CXA, Retail, SAP EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT Myth-Busting E-Commerce Platforms: How to Move Fast and Make It Matter Myth-Busting E-Commerce Platforms: How to Move Fast and Make It Matter Learn from experts about the pros and cons of strategies such as deployment models, headless commerce, and extensibility to understand what the right approach for your business would be. Find out how you can roll out new revenue streams and customized multisite, multibrand, and multicountry sites quickly and cost-efficiently. Speakers: EMEA: Kunle Campbell, E-commerce advisor, Host of 2x eCommerce Podcast, 2x eCommerce Nuno Pedro, Global Head of Commerce Solutions, SAP Rupert OHalloran, VP, Commerce Marketing and Solutions, SAP Americas: Kunle Campbell, E-commerce advisor; Host of 2x eCommerce Podcast, 2x eCommerce Bernard Chung, Global Head of Product Marketing, SAP Commerce Cloud, SAP Rick Hobbs, Head of Product, SAP Commerce Cloud, SAP EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT B2B Industries Regaining Control B2B Industries Regaining Control Your buying experience should be simple, even if your products aren’t. Discover how simplifying your business and buying processes can help your B2B profits boom. Hear firsthand experiences from leading industry experts and brands on how they used modern technologies to rise above the competition. Speakers: EMEA: David Koenig, Industry Principal, Industrial Machinery & Components and Wholesale Distribution, SAP Sourajit Ghosh, Chief Expert Presales, SAP Bernadette Beck, Head of Digital Commerce, Thyssen Krupp, Thyssen Krupp Americas David Koenig, Industry Principal, Industrial Machinery & Components and Wholesale Distribution, SAP Sourajit Ghosh, Chief Expert Presales, SAP Gabriel Pardo, CIO Organización Corona, Corona Industries EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT How to Excite Always-On B2C Customers How to Excite Always-On B2C Customers Hear from industry experts and leading brands how to successfully execute hyperpersonalized, commerce-everywhere strategies that intrigue shoppers and turn customers into loyal advocates, as well as how to be ready for Black Friday every day. Speakers: EMEA: David Koenig, Industry Principal, Industrial Machinery & Components and Wholesale Distribution, SAP Sourajit Ghosh, Chief Expert Presales, SAP Gabriel Pardo, CIO Organización Corona, Corona Industries Americas: Jason Goldberg, Chief Commerce Strategy Officer, Publicis Groupe Nicholas Odom, Technical Adoption Specialist, SAP Nicole Bohorad, CXA, Retail, SAP EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT Awesomeness in Action: Sell Everywhere with Agile E-Commerce Awesomeness in Action: Sell Everywhere with Agile E-Commerce Discover the key capabilities of the SAP Commerce Cloud solution in this demo. Get information about end-to-end business processes and integrations, microservices, headless commerce, and decoupled storefronts of project “Spartacus.” Speakers: EMEA: Norbert Schoenach, PreSales Expert SAP Customer Experience, SAP Richard Wisniewski, CX Presales Expert, SAP Americas: Taka Kitazume, Principal Solution Architect, SAP EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT How to Go Direct to Consumer Quickly with SAP Upscale Commerce How to Go Direct to Consumer Quickly with SAP Upscale Commerce See how our next-generation commerce solution built for small and midsize B2C organizations, SAP Upscale Commerce, enables you to speed your move to a direct-to-consumer model. Build exceptional, mobile-first customer experiences with built-in AI capabilities. Speaker: EMEA: Jorge Sanchez, Solution Engineer, SAP Americas: Kelsey Giacchino, Solution Engineer, SAP EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT Accelerating a D2C Strategy to Build Long-Lasting and Loyal Relationships Accelerating a D2C Strategy to Build Long-Lasting and Loyal Relationships A successful direct-to-consumer (D2C) business model starts with delivering value in exchange for consumer data in order to personalize engagement, resulting in loyal, lasting relationships. Learn to better understand your customers and drive operational efficiencies by uncovering the tactics you need to help you accelerate your D2C strategy. Speakers: EMEA: Payal Hindocha, Director of Go-To-Market, Emarsys, an SAP Company Ross Williams, VP of Retail, Emarsys, an SAP Company Ratul Shah, Head Of Product Marketing, SAP Customer Data Solutions, SAP Americas: Payal Hindocha, Director of Go-To-Market, Emarsys, an SAP Company Ross Williams, VP of Retail, Emarsys, an SAP Company Ratul Shah, Head Of Product Marketing, SAP Customer Data Solutions, SAP EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT Three Personalization Strategies to Drive Customer Loyalty and Retention Three Personalization Strategies to Drive Customer Loyalty and Retention Every customer expects personalization. Meeting that expectation strengthens your chances to build long-lasting, trusted relationships with customers. Looking holistically at your customer experience landscape, explore three personalization strategies to foster the relationships your customers crave and deliver the business growth you need. Speakers: EMEA: Meghann York, Head of Product Marketing, SAP Marketing Cloud, SAP Amir Jacobi, VP of Product Growth, Emarsys, an SAP Company Americas: Meghann York, Head of Product Marketing, SAP Marketing Cloud, SAP Amir Jacobi, VP of Product Growth, Emarsys, an SAP Company EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT Connected Retailers: Winning Over Today’s Customers Connected Retailers: Winning Over Today’s Customers Modern retailers have bridged the gap between retail and digital to benefit from the best of both in delivering the optimal customer-centric experiences and engagements. See how you can benchmark your company against the connected retail landscape in today’s “high street,” and learn what to plan for beyond “buy online, pick up in store” (BOPIS). Speakers: EMEA: Chris Godderidge, VP of Mobile Vertical, Emarsys, an SAP Company Courtney Shaffer-Lovold, Head of Revenue, North America, Emarsys, an SAP Company Americas: Chris Godderidge, VP of Mobile Vertical, Emarsys, an SAP Company Courtney Shaffer-Lovold, Head of Revenue, North America, Emarsys, an SAP Company EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT The Skyrocketing Value of First-Party Customer Data The Skyrocketing Value of First-Party Customer Data With the sunsetting of third-party cookies and the decreasing value of data management platforms, you need to be prepared to pivot to a new engagement strategy such as direct to consumer. Find out why a first-party, permission-based customer data strategy is the key to creating trusted, valuable customer relationships. Speakers: EMEA: Sunny Neely, Global Solution Director - Consumer Products, SAP John Thomson, Global GTM Lead, SAP Customer Data Cloud, SAP Customer Data Solutions, SAP Americas: Sunny Neely, Global Solution Director - Consumer Products, SAP Ratul Shah, Head Of Product Marketing at SAP, SAP Customer Data Solutions, SAP EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT Elevate Data Privacy Design to a Global Level Elevate Data Privacy Design to a Global Level As major GDPR fines make the news, C-suites for B2C and B2B brands are prioritizing data privacy. Your goal is to put customers in control of their data, earn their trust, and redefine engagement in the age of GDPR and beyond. Hear data privacy expert explain how to solve these challenges for your business. Speakers: EMEA: Tim Walters, VP and Privacy Lead, The Content Advisory Andrea Rus, Global VP - SAP Customer Data Solutions, SAP Americas: George Greene, GTM Lead, SAP Customer Data Solutions, North America, SAP EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT Grow Your Business Through Enterprise-Wide Customer Centricity Grow Your Business Through Enterprise-Wide Customer Centricity Learn how to put customers at the heart of your intelligent enterprise and facilitate experiences that drive lifetime value. See how an enterprise-wide customer data foundation bridges organizational silos, enables real-time customer insights where decisions are made, and fuels personalized experiences that show that you truly know your customer. Speakers: EMEA: Jamie Ward, Global GTM Lead, SAP Customer Data Platform, SAP Customer Data Solutions, SAP Maria Morais, Business Strategy Consumer Industries, SAP Juan Maria Muñoz Sanchez, Hub Omnichannel Analyst, Repsol Americas: Susan Ramroop, Customer Marketing Manager, SAP Customer Data Solutions, SAP Cassanda Girard, GVP, Head Consumer Industries CX - Industry and Customer Advisory, SAP EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT See How Netconomy Boosts Revenue for Customers as they Become Customer-centric See How Netconomy Boosts Revenue for Customers as They Become Customer-centric Discover the secret of great cross-channel customer experiences. Hear how Netconomy helps customers deliver a connected engagement – marketing, sales, commerce, and service – using trusted customer data. Also, examine how company’s loyalty programs have become a central business process to boost revenue. Speakers: EMEA: David Gruehn, Senior Solution Director - Retail & Grocery, SAP Lena Mauer, Head of Sales - Customer Data Management MEE, SAP Guy Kronenthal , SVP, General Manager of SAP Customer Data Solutions, SAP Americas: David Gruehn, Senior Solution Director - Retail & Grocery, SAP Naomi Ko, Senior Product Marketing Manager, SAP Customer Data Solutions, SAP Sergey Krayniy, Head of Product, SAP Customer Data Solutions, SAP EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT Accelerate Customer Centricity with SAP Customer Data Cloud Solutions Accelerate Customer Centricity with SAP Customer Data Cloud Solutions Explore how SAP Customer Data Cloud solutions create a dynamic foundation of insights that can elevate your organization’s ability to grow revenue. See how customer data holds the key for speeding time to value, uncovering new revenue opportunities, lowering costs, and mitigating risks. Speakers: EMEA: Alex Le Pape, SAP Customer Experience Suite Senior Architect, SAP Jamie Ward, Global GTM Lead, SAP Customer Data Platform, SAP Customer Data Solutions, SAP Americas: Alex Le Pape, SAP Customer Experience Suite Senior Architect, SAP Sergey Krayniy, Head of Product, SAP Customer Data Solutions, SAP EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT Transforming B2B Sales for Future Growth Transforming B2B Sales for Future Growth B2B selling has changed forever. Businesses need to build relationships remotely, and sellers need to handle complicated offerings quickly and independently – all while engaging with the increased self-service through commerce sites. Learn how B2B selling must be reimagined for a digital-first world. Speakers: EMEA: Grant Smith, Product Marketing Manager, SAP Sales Cloud, SAP Americas: Jack Nehmer, VP, CX Solution Management, SAP Don Davis, Senior Business Analyst, Nordson EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT Secrets to Attaining 4x ROI from Your CRM Secrets to Attaining 4x ROI from Your CRM CRM needs to evolve from a system of record to a system of engagement. Customers expect you to understand their needs and their business. Sellers need actionable insights to make the right connections. Hear how to increase CRM ROI by delivering a smooth experience. Participate in an engaging dialog on the secrets of finding true CRM ROI. Speakers: EMEA: Oliver Kraus, Head of Sales Enablement, KSB Grant Smith, Product Marketing Manager, SAP Sales Cloud, SAP Ivano Fossati, VP Sales - Head of SAP Customer Experience Italy & Greece, SAP Americas: Marco Flores, VP, CX Solution Management, SAP EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT Closing a Q4 Deal with Insight-Led Selling Closing a Q4 Deal with Insight-Led Selling Q4 deals slip every day. But they don't have to slip because of an oversight or missed opportunity. Explore how you can develop deeper customer engagements while improving sales performance with SAP Sales Cloud solution innovations, as we close a Q4 deal with insight-led selling. Speaker: EMEA: Sebastine Augustine, Head of Product Management, SAP Sales Cloud, SAP Frank Munzner, SAP Inhouse Consultant, Piller Blowers Americas: Sebastine Augustine, Head of Product Management, SAP Sales Cloud, SAP EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT Imagining the Connected Future of In-Store Sales Visits Imagining the Connected Future of In-Store Sales Visits Field sellers and retail execution staff rely on in-person store visits to win new business. Find out how your organization can optimize in-person activities while streamlining visit logistics and planning processes to gain a competitive edge. Speaker: Maria Morais, Business Strategy Consumer Industries, SAP EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT The Power of Configure, Price, and Quote in Intelligent Enterprises The Power of Configure, Price, and Quote in Intelligent Enterprises Brands like yours are transforming their quoting process to be quick and simple, no matter how complicated the product or service might be. Realize how powerful configure, price, and quote can be as a part of your intelligent enterprise. Hear from other customers and be a part of the discussion. Speakers: EMEA: Steven Spears, Product Marketing Manager, SAP CPQ, SAP Michele Sassano, CPQ Project Lead, Straumann Group Americas: Steven Spears, Product Marketing Manager, SAP CPQ, SAP Kathryn Butterfuss, S/4HANA Evangelist, SAP EMEA: Oct. 26, 1:35 p.m.–1:55 p.m. BST Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT Customer Service ROI Beyond Cost Reduction Customer Service ROI Beyond Cost Reduction In today’s digital-first world, customer service has an impact on business success and growth. The balancing act between customer service cost and quality is an ongoing challenge for customer service leaders. Learn how new technologies increase customer service efficiency, leading to better customer experiences, increased loyalty, and reduced cost. Speakers: EMEA: John Heald, Head of Sales & Service GTM, SAP Mark England, Head of Technology Services, Yell Gamze Senkal, IT Manager, Eczacibasi Building Products Kıvanç İncekli, Customer Experience Manager, Eczacibasi Building Products Americas: John Heald, Head of Sales & Service GTM, SAP Andrew Cifranic, Dir. of Consumer Connected Contact Center, Moen Angie Radjen, Senior IT Manager for CX, Moen EMEA: Oct. 26, 1:55 p.m.–2:15 p.m. BST Americas: Oct. 27, 1:55 p.m.–2:15 p.m. PDT The New Reality of Utility Customer Service The New Reality of Utility Customer Service The energy and utility industry is going through transformation driven by technological changes, increased competition, environmental requirements, and greater customer expectations. See how customer service is becoming a major differentiator, helping utility companies become customer centric and helping turn challenges into advantages. Speakers: EMEA: Mikael Elmlund, GTM SAP Service Cloud, SAP Customer Experience, SAP Steen Hansen, Industry Expert, Utilities, SAP Americas: Mikael Elmlund, GTM SAP Service Cloud, SAP Customer Experience, SAP Steen Hansen, Industry Expert, Utilities, SAP EMEA: Oct. 26, 12:35 p.m.–12:55 p.m. BST Americas: Oct. 27, 12:35 p.m.–12:55 p.m. PDT Smart Customer Service: From Ticket to Resolution Smart Customer Service: From Ticket to Resolution Smart customer service combines the best of human and machine intelligence. See a demo of the way the SAP Service Cloud solution uses intelligent technologies to automate routine tasks and support your service agents to quickly solve customer problems. Speakers: EMEA: Kelly Ramsay, Solution Engineer, SAP Americas: Brian Kyser, Solution Engineer, SAP EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST Americas: Oct. 27, 12:55 p.m.–1:15 p.m. PDT Chasing Zero: A World of Zero Emissions, Zero Waste, and Zero Inequality Chasing Zero: A World of Zero Emissions, Zero Waste, and Zero Inequality Imagine a future that looks greener, cleaner, and more equal than the world we live in today: a world of zero emissions, zero waste, and zero inequality. Explore how companies are daring to not just dream about this aspiration, but also power the technology and innovation that is required to transform this bold vision into reality. Speakers: EMEA: Vivek Bapat, SVP, Purpose and Sustainability Marketing, SAP Pia Heidenmark Cook, Former CSO and Current Senior Advisor to IKEA Sue Allchurch, Chief of Outreach and Engagement, the United Nations Global Compact Eros Cipani, Global SAP Sustainability GTM Lead, Accenture Americas: Vivek Bapat, SVP, Purpose and Sustainability Marketing, SAP Pia Heidenmark Cook, Former CSO and Current Senior Advisor to IKEA Sue Allchurch, Chief of Outreach and Engagement, the United Nations Global Compact Eros Cipani, Global SAP Sustainability GTM Lead, Accenture EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT Don't Stop Challenging the Status Quo: Virgin Megastore Goes Beyond Don't Stop Challenging the Status Quo: Virgin Megastore Goes Beyond Today's customers expect a seamless shopping experience. Virgin Megastore has created a unique shopping experience for its customers: a new dimension in entertainment retail. Hear experts discuss constant innovation, improvement of existing processes, and new feature enablement, all of which helps Virgin Megastore engage the customer. Speaker: EMEA: Thomas Ziegler, Chief Customer Officer, NETCONOMY GmbH Jovana Jovanovic, Product Owner, NETCONOMY GmbH Mila Petrovic, Senior Marketing Expert, NETCONOMY GmbH EMEA: Oct. 26, 12:55 p.m.–1:15 p.m. BST Engage B2B Buyers with AI Search, Recommendations, and Personalization Engage B2B Buyers with AI Search, Recommendations, and Personalization Whether B2B buyers are looking to browse, find a replacement part, or learn about your products, removing friction from their on-site experience should be a top priority. Deep dive into creating a smooth experience for site visitors, and discover the role of search, recommendations, and AI in delivering relevant results and increasing conversions. Speakers: Americas: Dale Traxler, Sr. Director, Alliances and Channel, Coveo Dwayne Doshier, Sr. Director of Strategic Consulting, Gorilla Group Americas: Oct. 27, 1:15 p.m.–1:35 p.m. PDT Callaway Golf and Forter Swing at Fraud to Drive Greater Customer Value Callaway Golf and Forter Swing at Fraud to Drive Greater Customer Value Global sports retailer Callaway Golf Company and Forter, which provides certified fraud prevention, share best practices for delivering a customer experience that increases lifetime customer value. Explore how much revenue is at stake from false declines, the cost of declining good customers, and the total impact of loan to value they represent. Speakers: Americas: Emily O'Carroll, Global Information Security & IT Compliance, Callaway Golf Kris Zanuldin, VP Product Strategy, Forter David Coates, Director of Customer Marketing, Forter Americas: Oct. 27, 1:35 p.m.–1:55 p.m. PDT How Philips Accelerates their SAP Commerce Cloud B2C and B2B Commerce Sales with Coveo AI How Philips Speeds B2C and B2B Sales with SAP Commerce Cloud and Coveo AI Hear from Philips, a leading global health technology company, about how it is using AI-powered search, recommendations, and personalization for e-commerce with the SAP Commerce Cloud solution and Coveo AI software. Speakers: EMEA: Louis Jansen, Product Owner Conversational AI, Onsite Search & SEO, Philips Sami Helin, Global Account Director, Coveo EMEA: Oct. 26, 1:15 p.m.–1:35 p.m. BST Agenda at a Glance EMEA October 26, 2021 LIVE Pre-Show: 11:45 a.m.–12:00 p.m. BST LIVE Studio Show: 12:00 p.m.–12:35 p.m. BST LIVE Discussion Rooms: 12:35 p.m.–2:15 p.m. BST Download a PDF of the EMEA schedule Americas October 27, 2021 LIVE Pre-Show 11:45 a.m.–12:00 p.m.PDT LIVE Studio Show: 12:00 p.m.–12:35 p.m. PDT LIVE Discussion Rooms: 12:35 p.m.–2:15 p.m. PDT Download a PDF of the Americas schedule Return to top Platinum Sponsors Learn More Gold Sponsors Learn More Learn More Join the Conversation SAP Customer Experience #SAPCXLIVEOct 22 @sap_cx How did one courier company implement changes to help attract potential franchisees so it could expand? With the he… https://t.co/m316XYYTcU SAP Customer Experience #SAPCXLIVEOct 22 @sap_cx Delivery is faster than ever but often comes at the cost of major packaging waste and carbon emissions. 📦 Read this… https://t.co/ojM2bS1Kqz SAP Customer Experience #SAPCXLIVEOct 22 @sap_cx RT @dgingiss: SAP Customer Experience LIVE: Unplugged is next week! The CX tools and strategies necessary for success today and in the fu… SAP Customer Experience #SAPCXLIVEOct 22 @sap_cx Buyers today expect fast and easy #ecommerce, and you have to deliver. Get practical guidance to make your e-commer… https://t.co/tEmi2BNcRu SAP Customer Experience #SAPCXLIVEOct 21 @sap_cx Their fans help the Kontinental Hockey League (KHL) stay energized & on top of their game, so they wanted to return… https://t.co/ZknCpReRJ5 SAP Customer Experience #SAPCXLIVEOct 21 @sap_cx How does @Bayer streamline E2E processes? 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