www.thegoodguys.com.au
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Submitted URL: https://l.transact.thegoodguys.com.au/rts/go2.aspx?h=629009&tp=i-16D9-B2-1Wy-20DtjV-2A-JNkk-1c-l9IHg4cGSU-wg5RP
Effective URL: https://www.thegoodguys.com.au/terms-and-conditions
Submission: On September 16 via manual from HK — Scanned from AU
Effective URL: https://www.thegoodguys.com.au/terms-and-conditions
Submission: On September 16 via manual from HK — Scanned from AU
Form analysis 4 forms found in the DOM
Name: CatalogSearchForm — GET https://www.thegoodguys.com.au/SearchDisplay
<form id="searchBox" role="form" name="CatalogSearchForm" method="get" action="https://www.thegoodguys.com.au/SearchDisplay">
<input id="categoryId" name="categoryId" type="hidden" autocomplete="off">
<input name="storeId" value="900" type="hidden" autocomplete="off">
<input name="catalogId" value="30000" type="hidden" autocomplete="off">
<input name="langId" value="-1" type="hidden" autocomplete="off">
<input name="sType" value="SimpleSearch" type="hidden" autocomplete="off">
<input name="resultCatEntryType" value="2" type="hidden" autocomplete="off">
<input name="showResultsPage" value="true" type="hidden" autocomplete="off">
<input name="searchSource" value="Q" type="hidden" autocomplete="off">
<input name="pageView" value="" type="hidden" autocomplete="off">
<input name="beginIndex" value="0" type="hidden" autocomplete="off">
<input name="orderBy" value="0" type="hidden" autocomplete="off">
<input name="pageSize" value="30" type="hidden" autocomplete="off">
<div id="searchTermWrapper">
<label id="searchFormLabel" class="disp-none" for="SimpleSearchForm_SearchTermB2C">Search</label>
<input id="SimpleSearchForm_SearchTermB2C" class="searchbox form-control padd-right-0" type="text" name="searchTerm" placeholder="Search" autocomplete="off">
<button class="btn btn-link" role="button" value="Search" id="desktop-searchsubmit" type="submit" aria-label="Search" title="Search"><i class="fa fa-search"></i></button>
</div>
<!-- Start SearchDropdownWidget -->
<div id="searchDropdown" class="disp-none search-dropdown">
<div id="autoSuggest_Result_div">
<div id="widget_search_dropdown" class="search-dropdown-inner">
<!-- Main Content Area -->
<div id="AutoSuggestDiv" role="list" aria-required="true" onmouseover="SearchJS.autoSuggestHover = true;" onmouseout="SearchJS.autoSuggestHover = false; document.getElementById('SimpleSearchForm_SearchTermB2C').focus();">
<ul>
<li><span id="autoSuggestDynamic_Result_div_ACCE_Label" class="spanacce">Suggested keywords menu</span>
<div dojotype="wc.widget.RefreshArea" widgetid="autoSuggestDynamic_Result_div" controllerid="AutoSuggestDisplayController" id="autoSuggestDynamic_Result_div" role="list" aria-live="polite" aria-atomic="true" aria-relevant="all"
aria-labelledby="autoSuggestDynamic_Result_div_ACCE_Label" class="dijitContentPane" lang="en">
</div>
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<ul>
<li>
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<ul>
<li>
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<ul>
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<ul>
<li>
<div id="autoSuggestStatic_5"></div>
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</ul>
<ul>
<li>
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</ul>
<ul>
<li>
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</ul>
<ul>
<li>
<div id="autoSuggestStatic_8"></div>
</li>
</ul>
<ul>
<li>
<div id="autoSuggestHistory"></div>
</li>
</ul>
<ul>
<li id="autoSuggestAdvancedSearch" class="heading search-advanced"> <a href="#" onclick="SearchJS.selectDisplayAll(); return false;" id="advancedSearch"><div>Display All Link</div></a></li>
</ul>
</div>
<!-- End content Section -->
</div>
</div>
</div>
<!-- End SearchDropdownWidget --><!-- Refresh area to retrieve cached suggestions -->
<span id="autoSuggestCachedSuggestions_div_ACCE_Label" class="spanacce">Suggested site content and search history menu</span>
<div dojotype="wc.widget.RefreshArea" widgetid="autoSuggestCachedSuggestions_div" controllerid="AutoSuggestCachedSuggestionsController" id="autoSuggestCachedSuggestions_div" role="region" aria-live="polite" aria-atomic="true" aria-relevant="all"
aria-labelledby="autoSuggestCachedSuggestions_div_ACCE_Label" class="dijitContentPane" lang="en"></div>
</form>Name: GtmTaggingForm —
<form id="GtmTaggingForm" name="GtmTaggingForm">
<input type="hidden" id="productNumber" var="productNumber" value="" autocomplete="off">
<input type="hidden" id="productName" var="productName" value="" autocomplete="off">
<input type="hidden" id="productPrice" var="productPrice" value="" autocomplete="off">
<input type="hidden" id="productQuantity" var="productQuantity" value="" autocomplete="off">
<input type="hidden" id="productBrand" var="productBrand" value="" autocomplete="off">
<input type="hidden" id="productCategory" var="productCategory" value="" autocomplete="off">
</form>Name: formSetstore —
<form role="form" name="formSetstore" class="clearfix">
<div id="pref_store_error" class="alert alert-lg alert-warning disp-none" role="alert">
<h4>Warning!</h4>
<p>No stores can be found within 500km of the search data. Please <strong>try a different postcode</strong> or <strong>suburb</strong></p>
</div>
<div id="geo_loc_error" class="alert alert-lg alert-danger disp-none" role="alert">
</div>
<div class="form-group ">
<div class="padd-bottom-5">
<div class="input-group col-md-8 padd-0">
<div id="preferredStoreDiv" class="disp-none pos-absolute col-xs-12 padd-0" style="font-size: 14px; overflow: auto; z-index: 10; background: none repeat scroll 0px 0px #FFFFFF; margin-top: 35px;border: 1px solid rgb(204, 204, 204);"></div>
<input class="form-control" type="text" name="preferredStorePostcode" id="preferredStorePostcode" autocomplete="off" onclick="shoppingActionsJS._hide_postcde_result_nav(event);"
onkeyup="event.stopPropagation();if(event.keyCode==13){setCurrentId(this.id); shoppingActionsJS.fetchStores(event, "pref_store"); return false;}else{setCurrentId(this.id);shoppingActionsJS.fetchPostCodeData(this.value,"pref_store", event);return false;}"
placeholder="Enter your postcode or suburb "> <span class="input-group-btn">
<span class="btn btn-info pull-right disabled" id="prefStoreFindBttn" disabled="disabled" onclick="event.stopPropagation();setCurrentId(this.id);shoppingActionsJS.fetchStores(event, 'pref_store_find_button');" type="button"> FIND </span>
</span>
</div>
<div class="padd-top-5">
<i class="ggdsicon-location text-size-130 text-info vert-align-10 text-info-sat"></i>
<a href="javascript:void(0);" class="text-info-sat disp-inlineblock link-onpage" onclick="shoppingActionsJS.getUserLocation();">
<span class="text-size-115 hidden-xs text-medium"> Use my current location</span>
<span class="text-size-115 visible-xs text-normal"> Use my current location</span>
</a>
</div>
<div id="isGoogleJSloaded" class="hidden">false</div>
<div class="alert alert-danger col-xs-12 marg-top-20 disp-none" role="alert" id="postCode_error_pref_store">
<i class="fa fa-exclamation-triangle"></i> Please enter a <b>valid postcode </b>or <b>suburb</b>
</div>
</div>
</div>
<div class="col-sm-2">
<div class="dots disp-none"></div>
</div>
<div dojotype="wc.widget.RefreshArea" widgetid="PreferredStoreWidget" id="PreferredStoreWidget" controllerid="PreferredStoreWidget_controller" class="dijitContentPane" lang="en">
</div>
</form>POST
<form class="form" id="storecash_mobile_validation" autocomplete="off" method="post">
<div class="modal-body marg-bottom-0">
<div class="user-mobile-reg step-one" id="userMobileReg">
<div class="padd-top-5 padd-bottom-5">
<div role="alert" id="storeCashWalletLoginModalDangerSection" style="display: none">
<i class="ggdsicon-exclamation-triangle"></i> <b>Please provide a valid mobile number (example: 0400000000).</b>
</div>
<h4> Verify your mobile number </h4>
<p class="text-size-110"> Please enter your mobile number below to request a verification code via text message. Once verified, you can view your StoreCash balance and current offers. </p>
<div class="padd-top-15">
<div class="has-feedback form-group" id="mobilenumbertest">
<label class="control-label" for="mobileNumber"> Mobile Phone</label> <input type="tel" class="form-control" tabindex="1" placeholder="Enter your mobile number" id="mobileNumberInput" name="phone" maxlength="10" minlength="10"
onfocusout="inlineFormValidate_StoreCash('mobileNumberInput')">
<!-- <input class="small_input" placeholder="MOBILE NUMBER" maxlength="10" type="tel" id="MobileNumberDiv" onfocusout="inlineFormValidate_StoreCash('MobileNumberDiv')"/> -->
<span class="error" id="mobileNumberCheck">
<div class="" id="storeCashWalletLoginModalErrorDiv" style="display: none">
<div class="control-label"> Please enter a mobile number </div>
</div>
</span>
</div>
</div>
</div>
</div>
<div class="user-reg-otp step-two" id="userOtp" style="display: none">
<div class="padd-top-5 padd-bottom-5">
<div role="alert" id="dangerSection-otp" style="display: none">
<i class="ggdsicon-exclamation-triangle"></i> <b>You have exceeded the allowed code attempts. Please try again later.</b>
</div>
<h4> Verify your mobile number </h4>
<p class="text-size-110"> A verification code has been sent to your mobile. Please enter your 4 digit code below. </p>
<div class="padd-top-15">
<div class="form-group has-feedback" id="validation-otp">
<label class="control-label" for="ValidationCodeDiv"> For your protection </label> <input type="text" class="form-control" tabindex="3" placeholder="Enter 4 digit verification code" id="ValidationCode" maxlength="4" minlength="4"
name="validationCode" onfocusout="inlineFormValidate_StoreCash('ValidationCodeDiv')">
</div>
<span class="error" id="mobileNumberCheck-otp">
<div class="" id="errorDiv-otp" style="display: none">
<div class="control-label"> Please enter a valid verification code </div>
</div>
</span>
</div>
<div id="resendCode" style="display: block">
<a href="#" onclick="resendValidationCode();">Didn't receive an SMS code? Resend code</a>
</div>
</div>
</div>
</div>
<div class="modal-footer">
<input type="button" class="btn-primary btn pull-right" value="SEND VERIFICATION CODE" tabindex="2" id="mobile_validation"
onclick="validateMobileStorecash('storecash_mobile_validation'); dataLayer.push({'event':'landing_page', 'TGGEventCategory': window.location.href ,'TGGEventAction':'StoreCash Check Digital Wallet - Step One' ,'TGGEventLabel':'Send Verification Code'});">
<input type="button" class="btn-primary btn pull-right" value="VERIFY" style="display: none" tabindex="4" id="validation_code_verify"
onclick="validatecode('validation_code_verify'); dataLayer.push({'event':'landing_page', 'TGGEventCategory': window.location.href ,'TGGEventAction':'StoreCash Check Digital Wallet -Step Two' ,'TGGEventLabel':'Verify'});">
</div>
</form>Text Content
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GET IT NOW on: Afterpay, Zip, PayPal Pay in 4, Latitude Interest Free and Spot.
Buy Now, Pay Later
✕
Maribyrnong, Open until 5:30pm (change / confirm)
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Maribyrnong
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Your store is:
Maribyrnong
2-6 Sloane Street, Maribyrnong, VIC, 3032
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Melbourne, 3000
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Melbourne, VIC, 3000
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WEBSITE TERMS OF SALE
TERMS AND CONDITIONS FOR GOODS SOLD BY TGG DISCOUNT WAREHOUSES (AUSTRALIA) PTY
LTD FROM THEGOODGUYS.COM.AU
These Terms and Conditions constitute a legally binding contract between the
customer (“you”) and The Good Guys Group Discount Warehouses (Australia) Pty Ltd
(ABN 48 004 880 657) (“TGG/we/us”) and apply to the ordering, purchase,
fulfilment and delivery of goods (“Goods”) from wwww.thegoodguys.com.au. By
placing an order for Goods from TGG you agree to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your
order. The Terms and Conditions contain important information about the
ordering, processing, fulfilment and delivery of Goods.
Select the Terms & Conditions you are interested in:
1. Definitions
2. Your Legal Rights Under The Consumer Guarantees Provided By The Australian
Consumer Law
3. Information About TGG’s Liability To You and Your Liability To TGG
4. Pricing & Taxes
5. Your Account
6. Orders
7. After You Have Submitted an Order / Payment
8. Cancellation Of Orders
9. Availability Of Goods
10. Delivery
11. Click & Collect
12. Delay In Availability Of Delivery Of Goods
13. Refunds Of Your Money
14. Returns / Faulty Or Damaged Goods
15. Gold Service Extras
16. Bonus Offers
17. Gift Cards
18. Home installation
19. Tech Support
20. Repairs & Maintenance
21. Privacy and Marketing
22. Additional Terms & Conditions
23. Commissions Paid for Sales and Lead Generation
24. Agency Products
25. General
1. DEFINITIONS
In these Terms and Conditions:
“Account” means a personal account created by you on the Website;
“Additional Delivery Charge” has the meaning given in Section 4.4;
“Bonus Offer” has the meaning given in Section 16.1;
“Delivery Charge” has the meaning given in Section 4.3;
“Delivery Options” means the delivery options available for an Order which are
listed on the Website, as updated from time to time. The Delivery Options
available for an Order will vary depending on factors such as the nature of the
Goods you are purchasing and your Premises. Delivery Charges and estimated
delivery times may vary for each Delivery Option;
“Distribution Centre” means a TGG distribution centre open to the public for
pre-arranged pre-paid order collections;
“Gift Card” has the meaning given in Section 17.1;
“Home Delivery” means a Delivery Option where the Goods to be delivered are “big
and bulky” goods;
“On Demand Delivery” means a Delivery Option where the Order is delivered to you
on the same day as you place the Order, or within a selected time period;
“Order” means an order for Goods, placed on the Website;
“Parcel Delivery” means a Delivery Option where the Order is delivered to you by
our courier but is not a Home Delivery or On Demand Delivery;
“Password” means the password needed to access your Account;
“Pay Deposit” has the meaning given in Section 7.10;
“Premises” means the premises specified by you for delivery;
“Restricted Goods” means Goods which are only intended to be viewed, played,
listened to or otherwise utilised by a person of at least a certain age;
“Selected Delivery Option” has the meaning given in Section 10.1; and
“Website” means wwww.thegoodguys.com.au.
--------------------------------------------------------------------------------
2. YOUR LEGAL RIGHTS UNDER THE CONSUMER GUARANTEES PROVIDED BY THE AUSTRALIAN
CONSUMER LAW
2.1. Nothing contained in these Terms and Conditions shall be read or applied so
as to exclude, restrict or modify or have the effect of excluding, restricting
or modifying any condition, warranty, guarantee, right or remedy or other
obligation implied by the Australian Consumer Law which cannot by law be
excluded, restricted or modified.
2.2. Our goods and services come with consumer guarantees that cannot be
excluded under the Australian Consumer Law.
2.3. You may recover damages from TGG for any reasonably foreseeable loss or
damage that you suffer because of any failure of a service or goods to comply
with these guarantees, and:
(a) if the failure to comply with these guarantees for goods is a major failure
or cannot be remedied, you are entitled to a replacement or refund. If a failure
to comply with these guarantees for goods does not amount to a major failure you
are entitled to request TGG remedy the failure within a reasonable time and if
TGG fails to do so (by repairing the goods, replacing the goods or providing you
with a refund):
(i) you may recover all reasonable costs you incur in having the failure
remedied;
(ii) you may (in certain circumstances) be entitled to reject the goods and
claim a replacement or refund from JB Hi-Fi; or
(b) if the failure to comply with these guarantees for a service is a major
failure or cannot be remedied, you may terminate the agreement between you and
TGG for the supply of the service or recover from TGG compensation for any
reduction in the value of the service below the price paid or payable by you for
the service. If a failure to comply with these guarantees for a service can be
remedied and is not a major failure, you may request TGG to remedy the failure
within a reasonable time, and if it cannot be so remedied you may recover from
TGG all reasonable costs that you incur in having the failure remedied, or
terminate your agreement with TGG for the provision of the service.
--------------------------------------------------------------------------------
3. INFORMATION ABOUT TGG’S LIABILITY TO YOU AND YOUR LIABILITY TO TGG
3.1. Save as otherwise provided by the consumer guarantees under the Australian
Consumer Law or Section 3.2:
(a) neither party shall be liable to the other or any other person for the
following losses arising from, or in connection with the matters in these Terms
and Conditions: (i) loss of profits; (ii) loss of revenue; (iii) loss of
anticipated savings; (iv) loss of business opportunity; (v) loss of goodwill;
(vi) loss of reputation; (vii) loss of data; (vii) consequential, indirect or
incidental loss; (viii) special loss; (ix) punitive or exemplary damages; (x)
economic loss or damages of any nature or description; or (xi) any property
damage, injury or death; and
(b) TGG shall not be liable to you for the following direct or indirect losses:
(i) your Account information being incomplete or inaccurate; (ii) any
unauthorised use of your Password or Account which takes place before you notify
TGG; (iii) your Order information being incomplete or inaccurate; (iv) being
unable to change or cancel your Order once it has been accepted by TGG; (v) your
Order not being received, being lost, misdirected or delayed as a result of the
facility to place Orders being unavailable due to issues with the Website beyond
the reasonable control of TGG; (vi) cancellation of your Order; (vii) the
availability of any Goods; (viii) delay in delivery of the Goods to you or delay
in the availability of Goods for pick up in-store beyond the reasonable control
of TGG; (ix) any delay in you receiving any refund due to you (x) any third
party interference; (xi) any late, lost or misdirected deliveries of Goods
beyond the reasonable control of TGG; or (xii) any loss, damage, cost or expense
suffered as a direct or indirect result of TGG leaving the Goods in accordance
with any “authority to leave” given by you,
whether such losses arise in contract, tort, under statute or regulation, or
under any other legal cause or action, claim or right.
3.2. If TGG, its contractors, sub-contractors or employees suffers any
reasonably foreseeable loss, damage, cost or expense as a result of your failure
to comply with these terms and conditions, or any unauthorised use of your
Password or Account which takes place before you notify TGG then you must pay
TGG the amount of that loss, damage, cost or expense if TGG asks you to and the
exclusions in Section 3.1(a) will not apply.
--------------------------------------------------------------------------------
4. PRICING & TAXES
4.1. Prices for Goods are as shown on the Website.
4.2. TGG reserves the right to change the prices of Goods at any time without
notice to you. The price displayed at the time that you place your Order will
continue to apply to you even if the price changes before your Order is accepted
by TGG.
4.3. In addition to the price for the Goods, you will also need to pay the
listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery
Option. Any Delivery Charge will appear in your shopping cart.
4.4 In addition to the price for the Goods and the Delivery Charge (if any) you
may also need to pay any additional delivery charges which are not shown in your
shopping cart but which we incur because you live in an area where light
aircraft or barge transport is required, or to which our national courier
company does not provide a door-to-door service (“Additional Delivery Charge”).
These include, without limitation, Christmas Island, Norfolk Island, Roma and
Nhulunbuy. Such charges may apply even where the item is shown on the Website as
having “free delivery”, “free freight” or something similar. If you live in an
area to which an Additional Delivery Charge will apply TGG will contact you
before accepting your Order and provide you with a quote for the Additional
Delivery Charge. If, within the timescale specified, you do not agree to accept
the Additional Delivery Charge, TGG will cancel your Order. TGG will not take
payment for your Order until you have confirmed your acceptance of the
Additional Delivery Charge.
4.5. By placing an Order, you agree to pay the price for the Goods and any
Delivery Charge.
4.6. All prices and Delivery Charges quoted are in Australian dollars and are
inclusive of GST.
--------------------------------------------------------------------------------
5. YOUR ACCOUNT
5.1. You can check-out as a guest on the Website when you purchase Goods. If you
wish to create an Account, additional functionality on the Website may be
available to you, for example, order history, order status, address book and
receipt of additional marketing communications.
5.2. Please note that when you check out as a guest on the Website or when you
create an Account, you agree to subscribe to our marketing communications. You
can unsubscribe at any time by selecting the “unsubscribe” option in the
relevant communication, for example, clicking on the unsubscribe link in the
email you receive or texting the stated response word e.g. “STOP” or “UNSUB” or
“REMOVE” to the mobile number in the SMS you receive.
5.3. You may not set up an Account for someone else.
5.4 Please ensure that you enter all information carefully when creating an
Account. You warrant to TGG that all information provided by you in relation to
your Account is complete, true and accurate.
5.5. You must notify TGG immediately if you become aware of any actual or
potential unauthorised use of your Password or Account.
5.6. TGG may, in its sole discretion, terminate your Account or your use of the
Website at any time without notice and for any reason whatsoever. TGG reserves
the right to change, suspend or discontinue all or any aspects of the Website at
any time without prior notice for any reason whatsoever.
--------------------------------------------------------------------------------
6. ORDERS
6.1. You can place an Order by following the instructions on the Website.
6.2. An Order submitted by you is an offer by you to purchase the Goods for the
price plus the Delivery Charge as shown at the time of submission of your Order.
TGG may accept or reject your offer in its absolute discretion. In particular,
but without limitation, TGG may reject Orders for commercial quantities of
Goods.
6.3. Each Order that you place will, if accepted by TGG, be a separate and
binding agreement between you and TGG with respect to the supply of the relevant
Goods, in accordance with these Terms and Conditions.
6.4. If you place an Order for someone else to receive the Goods you must obtain
their consent before providing TGG with their personal information and, by
placing an Order, you confirm to TGG that you have done this.
6.5. Sale of Restricted Goods is subject to various Commonwealth, State and
Territory laws. By placing an Order for any Restricted Goods you warrant to TGG
that you are:
(a) 18 years of age or older, where you Order products that are classified R18+;
(b) 15 years of age or older, where you Order products that are classified
MA15+.
6.6. When placing an Order for Restricted Goods you warrant that you are not
obtaining the Restricted Goods on behalf of a person that is not eligible to
purchase the Restricted Goods themselves.
6.7. Please ensure that you enter all information carefully when placing an
Order. You warrant to TGG that all information provided by you in relation to
each Order is complete, true and accurate.
6.8. Please check your Order and Selected Delivery Option carefully (including
the quantities ordered) before submitting it as Orders may not be able to be
changed or cancelled once the Order has been accepted by TGG. TGG will use
reasonable endeavours to cancel or change the Order if it has not already been
shipped but makes no representation that it will be able to do this.
6.9. Where you place separate Orders the Goods will be delivered separately and
a separate Delivery Charge will apply to each Order. TGG cannot consolidate
separate Orders into one delivery.
6.10. Where you order more than one item in one Order, all Goods for which your
Order is accepted at the same time will be dispatched together where
practicable. However, in some cases Goods may be dispatched separately, for
example: where the goods are being dispatched from different locations; where
the Goods are of different types; or where the Goods have different availability
statuses. Please note that a Delivery Charge is calculated based on several
factors including the Good’s weight, dimensions, packaging, the number of
delivery shipments required and the Selected Delivery Option.
6.11. You acknowledge that all Goods that you Order are intended for personal,
domestic, non-commercial use only.
6.12. The internet can be an unstable and sometimes insecure marketplace. At
times the facility to place Orders may not be available, your Order might not be
received, your Order may be lost or misdirected, or your Order might be delayed
due to issues with the Website beyond the reasonable control of TGG.
6.13. You must take your own precautions to ensure that the process which you
employ for accessing the Website does not expose you to risk of viruses,
malicious computer code or other forms of interference which may damage your
computer system, and contains appropriate protection to prevent damage to your
computer system caused by viruses, malicious computer code or other forms of
interference.
--------------------------------------------------------------------------------
7. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT
7.1. When you submit an Order you will receive an Order reference number via
e-mail.
7.2. TGG will process payment for your Order when you place your Order. Your
Order is deemed to be accepted by TGG when TGG does this, however TGG may, in
certain circumstances, cancel your Order after acceptance as set out in these
Terms & Conditions. In the event that TGG cancels your Order having already
processed payment, it will refund payment in accordance with Section 13.1.
7.3. When TGG accepts an Order it represents an agreement by TGG to supply the
Goods to you in accordance with your Order subject to receiving payment from you
and subject to these Terms and Conditions.
7.4. You may pay for Goods using the following payment methods: credit card,
(Visa, MasterCard or American Express), PayPal, Gift Card, TGG store credit, TGG
StoreCash or an interest free plan available on the Website. You may use a
combination of these payment types to pay for your order, but you are limited to
using one credit card and/or two TGG issued tender types (e.g. Gift Card or TGG
store credit). Where the amount you are paying for Goods is not less than $20
and not more than $1,000 (excluding Delivery Charges), you may also pay for
those Goods using one of the following other payment methods: Afterpay (subject
to Afterpay’s Terms of Service), ZipPay (subject to the ZipPay Terms &
Conditions), or Latitude Gem Visa (subject to Latitude Gem Visa terms and
conditions), however you may not use these payment methods to pay for Gift
Cards, any other third party gift cards/vouchers or any agency brand products.
7.5. You must not pay, or attempt to pay, for Goods through any fraudulent or
unlawful means. If the name on the credit card/payment card/account does not
match the name on the Order, TGG may refuse to accept the Order or ask you to
provide additional information (for example, proof of identity documents) in
accordance with its fraud detection processes. By providing your credit
card/payment card/Gift Card or selecting one of the other available payment
methods you authorise TGG to deduct the price and the applicable Delivery
Charge(s) from such cards or payment methods.
7.6. TGG reserves the right to change the payment methods that can be used for
Orders at any time in its absolute discretion.
7.7. TGG may not be able to, or may decline to, accept payment from you by your
nominated payment method at any time for any reason including, without
limitation:
(a) where our fraud detection systems detect possible irregularities;
(b) because your financial institution or other payment provider has declined
payment; or
(c) because your payment card has expired.
Where this is the case, TGG reserves the right to cancel your Order and/or place
your Order on hold and request you to provide additional information (for
example, proof of identity documents) or arrange payment by another method.
7.8 When you submit an Order, TGG may complete a pre-authorisation of the full
value of the Order. A pre-authorisation is a practice of validating electronic
transactions by holding the value of the Order unavailable until either the
merchant charges the account or the transaction is cancelled. If an Order is
cancelled (for example, because our fraud detection system has detected a
possible irregularity), any pre-authorisation may still appear in your account
as a pending transaction for a period of time, which will vary depending on your
financial institution (e.g. 7 to 30 days). After such time, the funds will
become available again for you to use.
7.9. Goods that you have ordered will not be dispatched to you until your
payment for the Goods has cleared. If your payment cannot be processed, your
Order will be rejected and TGG will notify you by email.
7.10. For “pick up” Orders, you can pay a 20% deposit using credit card only
(“Pay Deposit”). Pay Deposit is available for Goods when your shopping cart is
equal to, or greater than, $50. You must select “pick up” (if available) as your
fulfilment option in order for Pay Deposit to be available. TGG reserves the
right to change the terms and conditions for Pay Deposit at any time in its
absolute discretion.
--------------------------------------------------------------------------------
8. CANCELLATION OF ORDERS
8.1. TGG reserves the right to cancel, at any time before delivery and for
whatever reason, an Order that it has previously accepted. TGG may do this for
example, but without limitation, where:
(a) TGG’s suppliers are unable to supply Goods that they have previously
promised to supply;
(b) an event beyond TGG’s control, such as storm, fire, flood, earthquake,
terrorism, power failure, war, strike, pandemic, governmental action or failure
of computer systems, means that TGG is unable to supply the Goods within a
reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in
relation to a description, price or image, which was not discovered prior to the
Order being accepted;
(d) you ask TGG to cancel your Order in accordance with section 6.8; or
(e) in the circumstances set out in Section 7.7.
8.2. You may cancel your Order where TGG:
(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated
delivery time listed on the Website for the applicable Selected Delivery Option,
other than a result of any delay: (i) for which you are wholly or partly
responsible such as a failure to provide the correct Premises or to pay for the
Goods; or (ii) which was outside TGG’s control including the situations set out
in Sections 8.1(a) and (b) above.
8.3. Where TGG cancels your Order after acceptance it will send you an e-mail
notifying you of cancellation.
8.4. In the event of TGG or you cancelling your Order after payment has been
processed, TGG will refund any money paid in respect of that Order. Section 13
of these Terms and Conditions sets out further information about refunds.
--------------------------------------------------------------------------------
9. AVAILABILITY OF GOODS
9.1. As TGG is dependent upon its suppliers to provide stock, TGG cannot
guarantee availability of Goods at all times. You acknowledge and agree that,
from time to time, certain Goods may be out of stock or unavailable. TGG
reserves the right to withdraw or suspend from sale any Goods displayed on the
Website, either temporarily or permanently, at any time without notice to you.
After you place an Order, if there are any changes in available stock and TGG is
unable to fulfil your Order, you will be notified as soon as possible
--------------------------------------------------------------------------------
10. DELIVERY
10.1. When you place an Order for Goods to be delivered, you will be required to
select one of the available Delivery Options for your Order (“Selected Delivery
Option”). An estimated delivery time will be listed for the Delivery Option that
you select (“Selected delivery Option”) for your Order. TGG will use reasonable
endeavours to deliver the Goods in your Order by the estimated delivery time for
the Selected Delivery Option. If certain Goods in your Order are out of stock,
the Selected Delivery Option will list different estimated delivery times for
those out of stock Goods. Please note that the estimated delivery time for your
Selected Delivery Option is an approximate delivery time only and is not a
guaranteed delivery time for your Order.
10.2. Risk and title in Goods passes to you on the date and time of delivery of
the Goods to the Premises provided in your Order.
10.3. Goods will only be delivered to addresses within Australia. TGG is unable
to deliver to certain parts of Australia and where this is the case you will not
be able to process your Order through the website. Goods will not be delivered
to a PO Box.
10.4. Delivery of Goods (in particular large Goods such as televisions, large
kitchen appliances, laundry appliances and air conditioners) to parts of
Australia such as the Northern Territory, Western Australia, Tasmania,
remote/isolated areas and island communities may have extended delivery times
and are subject to local transport schedules. Goods may also have to be
collected from the closest local barge or freight company, in which case you
will be responsible for arranging final delivery (including any additional cost
for such final delivery) with the barge or freight company to your nominated
address. If additional charges from a third party apply to your Order, TGG will
contact you prior to delivery to advise such charges.
10.5. Following dispatch of your Goods, TGG will email you with confirmation of
dispatch and an invoice for your Order.
10.6. Installation of the Goods is not included as part of the Delivery Charge.
Please click here for more information on installation services.
10.7. If you request multiple delivery dates for an Order, TGG may charge
separate Delivery Charges for each delivery.
Parcel Delivery
10.8 On delivery you may be required to sign a proof of delivery document. If
you are not available to take delivery, we will, at our discretion, either:
(i) take your Goods to our delivery service provider’s local depots;
(ii) ask you if you are willing to give us “authority to leave” the Goods at a
place that you believe is safe at, or outside, the delivery address;
(iii) take your Goods to a TGG nominated alternate delivery point that is close
to your delivery address (e.g. pharmacy, petrol station, post office or
newsagent); or
(iv) re-deliver your Goods to your delivery address at a later date.
10.9 You will receive a text message and/or a calling card at your delivery
address containing details of the local depot, alternate delivery point or
contact details for you to arrange for re-delivery of your Goods. Please note
that if you do not pick up your Goods from the nominated alternate delivery
point within the period specified in the text message and/or calling card, your
Goods will be taken to one of our delivery service provider’s local depots for
you to pick up at your convenience. If you provide “authority to leave”, we will
leave the Goods at the agreed place. Risk and title in Goods passes to you at
this time and you will bear the risk of any loss or theft of the Goods.
10.10 If you require Goods that you have ordered to be re-directed to an address
which is not the original Order address, and such Goods have already been
dispatched, TGG will use reasonable endeavours to re-direct the Goods to your
requested address and may charge you a reasonable fee for doing this.
On Demand Delivery
10.11 When you request On Demand Delivery you may be required to confirm if you
will be at home at the time of the delivery or otherwise provide us with
“authority to leave” and we will leave the Goods in the agreed place. Unless you
have provided us with such “authority to leave”, on delivery you may be required
to sign a proof of delivery document or provide a PIN sent to you in the
confirmation SMS or email for your Order, or at the time you place your Order.
If you have not provided us with “authority to leave” and you are not available
to take delivery, your Goods will be returned to the store and we will contact
you to arrange for collection by you or re-delivery. If you provide us with
“authority to leave”, delivery will be deemed to have occurred when we leave the
Goods in the agreed place (and in accordance with clause 10.2). If you provide
us with “authority to leave” risk and title in Goods passes to you at this time
and you will bear the risk of any loss or theft of the Goods.
10.12. If there is change to the delivery date TGG require a minimum of 24
hours’ notice prior to delivery.
Door to Door Delivery
10.13 Door to Door delivery is TGG’s standard delivery service where your Goods
will be delivered to your Premises. Door to Door delivery is available to most
locations in Australia and Tasmania.
10.14 On the Website, the postcode search bar on the delivery page, product page
or in the shopping cart will confirm the cost of Door to Door delivery to your
area based on the Goods, your postcode and the delivery zone that it falls in.
10.15 All TGG’s terms and conditions for Delivery remain applicable. For TGG’s
Home Delivery Terms of Sale please visit our Home Delivery Terms and Conditions.
If there is any inconsistency between these Terms and Conditions and TGG’s Home
Delivery Terms of Sale, these terms will prevail to the extent of any
inconsistency.
Premium Delivery
10.16 Premium delivery is TGG’s upgraded delivery service. TGG will deliver your
Goods, unbox the Goods, remove any packaging, as well as take away any old
product.
10.17 Premium delivery is available on all whitegoods, kitchen appliances,
laundry appliances, air conditioners, desktop computers and selected small
household appliances.
10.18 On the Website, the postcode search bar on the delivery page, product page
or in the shopping cart will confirm if Premium Delivery can be provided to your
area for the particular Goods. The cost of Premium Delivery is based on the
Goods, your postcode and the delivery zone that it falls in. Standard charges
apply for single storey dwelling. Additional charges may apply for dwellings
with stairs.
Read full Home Delivery Terms & Conditions here.
10.19 All TGG’s terms and conditions for Delivery remain applicable. For TGG’s
Home Delivery Terms of Sale please visit our Home Delivery Terms and Conditions.
If there is any inconsistency between these Terms and Conditions and TGG’s Home
Delivery Terms of Sale, these terms will prevail to the extent of any
inconsistency.
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11. CLICK & COLLECT
11.1. Many Goods can be picked up from a TGG store, or where the Goods are “big
and bulky”, from a Distribution Centre, rather than being delivered to you.
Where you wish to do this you will need to select this option when you place
your Order. Please note that some Goods are not available for pick up from store
or a Distribution Centre.
11.2. Only the person named on the Order confirmation may pick up the Goods
in-store or from a Distribution Centre, unless “Friend pick-up” (where you
nominate another person to pick up your Goods) was selected when the Order was
placed.
11.3. If you choose to pick up your Order in store , once TGG has confirmed that
the Order is available for pick up, you may pick up the Order:
* during the business hours of your nominated collection store; or
* • the next business day if your Order is confirmed more than 1 hour before
the close of trading hours for the nominated store.
11.4 If you choose to pick up your Goods from a Distributio Centre, your Order
should be available for pick up from the Distribution Centre at any time after
you place your Order during the Distribution Centre’s opening hours. Collection
of your Order may take up to twenty minutes at busy times.
11.5. When picking up Goods in store or at a Distribution Centre:
(a) you must provide photo identification (current drivers licence, passport, or
any government issued photo ID card) to store staff to verify that you are the
purchaser. If requested, you must allow TGG to take a copy of this
identification for fraud prevention purposes. The copy will not be used by TGG
for any other purpose;
(b) TGG staff will also check your signature against the signature on any
credit/debit/payment card used to purchase the Goods. You must therefore ensure
that you bring this card when picking up the Goods;
(c) if you paid using PayPal, you will also need your PayPal Transaction ID;
(d) you will also need to bring the email that TGG has sent to you confirming
that the Goods are available for pick-up; and
(e) TGG staff have the right to refuse collection of Goods if you cannot or will
not satisfy the requirements set out above. In this event TGG will contact the
person who placed the Order using the contact details provided.
11.6. In respect of the estimated time for collection, references to “same day”
or “next day” on the Website exclude public holidays where TGG does not trade in
the State or Territory of your nominated collection store.
11.7. TGG reserves the right to allocate Goods that are not collected within 28
days of the date of your Order to another customer order and to reorder the
Goods for you.
11.8. If you fail to collect the Goods within 28 days of the date of your Order,
at TGG’s discretion, TGG may agree to hold the Goods for a longer period subject
to a daily storage fee.
11.9 When picking up “big and bulky” Goods at a Distribution Centre or in-store:
* you must ensure your vehicle is appropriate for transporting your Goods. The
law requires that the Goods are adequately restrained so you should bring
appropriate restraints to safely secure your load;
* your Order confirmation must be presented for collection, and you will be
asked to sign that you have received your Goods in good condition;
* manufacturers usually recommend that TVs & whitegoods are transported upright
to avoid damage. TGG accepts no responsibility for any loss, damage or
liability suffered by you due to the way in which the Goods are loaded or
transported by you. TGG team members will help to load Goods if requested and
they believe it is safe to do so, and may provide suggestions to you as to
ways to transport your Goods in order to avoid damage. However, you are
entirely responsible for ensuring that the Goods are loaded and transported
in accordance with relevant road traffic/safety laws and in a way which does
not result in damage to the Goods;
* TGG does not provide forklifts when loading and will not assist with roof top
loading;
* if you have any concerns about picking-up your Goods, please call your store
to arrange delivery.
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12. DELAY IN AVAILABILITY OR DELIVERY OF GOODS
12.1. You agree and acknowledge that:
12.2. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law), TGG will not be liable to you, or any
other person, for any loss, damage, cost or expense suffered as a direct or
indirect result of any delay in you receiving any refund due to you, whether in
contract, negligence or any other tort, equity, restitution, strict liability,
under statute or otherwise at all.
(a) TGG does not guarantee the dispatch or delivery or availability of Goods
within the estimated delivery times listed for the Delivery Options or the
Selected Delivery Option for your Order or any other timeframes otherwise
specified by TGG or any of its staff;
(b) stock availability and events outside TGG’s control may cause delays, or in
some circumstances, prevent your Goods from being delivered or available for
pick-up in store or at a Distribution Centre;
(c) delays are particularly likely to occur during busy sale periods such as
those around Christmas, Easter and public holidays.
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13. REFUNDS OF YOUR MONEY
13.1. Where TGG is obliged to refund your payment pursuant to these Terms and
Conditions, TGG aims to initiate your refund to your original payment method
within 2 business days (Monday – Friday 9am to 5pm Melbourne time). Please note
that where Goods have been purchased using a Gift Card, the applicable refund
will be processed as a new eGift Card and issued to the email address used on
the web order. The additional time that it takes for you to actually receive
your refund will depend upon how quickly your financial institution or other
payment provider processes the refund. Please note that if TGG is obliged to
provide you a partial refund of your payment for specific Goods in your Order,
TGG will only refund the component of the Delivery Charge relating to the Goods
which are subject to the refund.
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14. RETURNS/FAULTY OR DAMAGED GOODS
14.1. You should check your Goods as soon as they are delivered to you in order
to ensure that:
(i) they are what you ordered; and
(ii) they are not damaged or faulty.
If this is not the case, you should contact TGG as soon as possible.
14.2. When returning Goods:
(a) please provide TGG with your proof of purchase;
(b) it is a requirement for the fulfilment of refunds, exchanges and warranties
that Customers use their best endeavours to return all out-of-the-box
accessories (such as power cords and batteries) supplied at the time of original
purchase;
(c) you must also return any Bonus Offers included with the original purchase;
and
(d) if you are returning Goods due to a change of mind, the Goods must be in a
“re-saleable” condition as determined by TGG.
Customers are also encouraged to use the original packaging where possible in
order to avoid damage in transit.
14.3. If the Goods are faulty or you wish to return unused and unopened Goods
because you have changed your mind please visit:
https://www.thegoodguys.com.au/warranty for details of our policies. If you are
returning unused and unopened Goods due to change of mind in accordance with our
policies, we will not refund the delivery fee and you must pay for us to pick up
the Goods. If Goods are unused but have been unpacked, we may, at our absolute
discretion, accept return of the Goods in the event of a change of mind provided
they are in perfect condition. However, in such cases we will not refund the
Delivery Charge, and you must pay for us to pick up the goods and we will apply
a restocking fee equal to 20% of the original purchase price.
14.4. You may not be entitled to any refund or exchange just because any
packaging is damaged in transit. The packaging exists to protect the Goods
themselves.
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15. GOLD SERVICE EXTRAS
15.1. For Gold Service Extras Terms & Conditions, please click here here.
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16. BONUS OFFERS
16.1. For Bonus Offers Terms & Conditions, check product pages.
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17. GIFT CARDS
17.1. Gift Cards purchased online will be delivered to your nominated address
and are not available to be picked up in-store. There is no delivery fee for
Gift Cards purchased online.
17.2. The Website will only allow up to two Gift Cards to be redeemed per order.
17.3. For Gift Cards Terms & Conditions, please click here.
18. HOME INSTALLATION
18.1. For Home Installation Terms & Conditions, please here.
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19. TECH SUPPORT
19.1. For Tech Support Terms & Conditions, please click here.
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20. REPAIRS & MAINTENANCE
20.1. For Repairs & Maintenance Terms & Conditions, please click here.
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21. PRIVACY AND MARKETING
21.1. TGG’s policy on the collection, use and disclosure of customers’ personal
information is set out in its Privacy Policy, which forms part of these Terms
and Conditions. You should read this policy before providing any personal
information to TGG. By providing the personal information requested, you agree
to this policy.
21.2 Please note that when you make an online purchase on the Website or when
you create an Account, you agree to subscribe to our marketing communications.
You can unsubscribe at any time by selecting the “unsubscribe” option in the
relevant communication, for example, clicking on the unsubscribe link in the
email you receive or texting the stated response word e.g. “STOP” or “UNSUB” or
“REMOVE” to the mobile number in the SMS you receive. Otherwise, you may opt-out
of receiving marketing communications by sending a written request to The
Privacy Officer, The Good Guys Discount Warehouses (Australia) Pty Ltd, either
by email to privacy@thegoodguys.com.au or by pre-paid post to PO Box 5190, South
Melbourne VIC 3006.
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22. ADDITIONAL TERMS AND CONDITIONS
22.1. Your use of the Website is governed by the Website Terms of Use.
22.2. TGG reserves the right to require proof of age before a knife can be
purchased. It is an offence to sell a knife to a person under the age of 18
years in VIC, WA & NT and under the age of 16 in SA, NSW & ACT.
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23. COMMISSIONS PAID FOR SALES AND LEAD GENERATIONS
From time to time TGG may pay third parties and affiliate partners commissions
for referrals leading to sales and/or lead generation. TGG currently pay
commissions to a number of third parties and affiliate partners, please see the
attached list for their details.
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24. AGENCY PRODUCTS
The Good Guys act as an agent on behalf of the manufacturer/suppliers listed
below. Agency products refer to The Good Guys as an “agent” on the product
pages. Agency products are shipped directly from the manufacturer/supplier to
the customer. When you purchase an agency product you are subject to their terms
and conditions of sale below. From time to time, The Good Guys receives
commissions acting as an agent on behalf of the manufacturer/supplier, please
see attached list for details.
Loewe’s Terms and Conditions of Sale: Click here.
SMEG’s Terms and Conditions of Sale: Click here.
Miele’s Terms and Conditions of Sale: Click here.
AEG’s Terms and Conditions of Sale: Click here.
Neff’s Terms and Conditions of Sale: Click here.
Asko’s Terms and Conditions of Sale: Click here.
Ilve’s Terms and Conditions of Sale : Click here.
Kinsman’s Terms and Conditions of Sale: Click here.
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25. GENERAL
25.1. TGG reserves the right to amend these Terms and Conditions at any time.
Any amendment will take effect from the time that it appears on the Website. The
Terms and Conditions which apply at the time that you place your Order are the
Terms and Conditions which will apply to your Order.
25.2. Any provision in this agreement which is invalid or unenforceable in any
jurisdiction is to be read down for the purpose of that jurisdiction, if
possible, so as to be valid and enforceable, and otherwise shall be severed to
the extent of the invalidity or unenforceability, without affecting the
remaining provisions of this agreement or affecting the validity or
enforceability of that provision in any other jurisdiction.
25.3. These Terms and Conditions are governed by the laws of Victoria,
Australia.
UPDATED MAY 2023
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>Qualifying conditions including signing up to StoreCash and downloading the
Digital Wallet before purchase. Individual product pages on The Good Guys
website show which products earn StoreCash. StoreCash issued after
delivery/collection of qualifying purchase, plus all other items on same
receipt, and expires 90 days after issue. Personal purchases only. Exclusions
and purchase limits apply. Refer to StoreCash T&Cs & Digital Wallet T&Cs for
details, including how to be notified about StoreCash paid to your Digital
Wallet.
¤Discounts apply to most recent previous ticketed/advertised price. As we
negotiate, products will likely to have been sold below ticketed price in some
stores prior to the discount offer. Cannot be used in conjunction with any other
discount offer. See product for details.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
(K) Available to port-in and new customers only. Excludes current Telstra
Pre-Paid, Boost and JB Hi-Fi Mobile services. Bonus will be issued once
connection has been approved.
⮾Store Credits are sent via SMS or email, expiry dates may vary by promotion.
Excl all types of Gift Cards, Epay Cards, & Agency brands, See
www.thegoodguys.com.au/store-credit for Full details.
Home Services Network Pty Ltd ABN 56 622 336 350 t/as The Good Guys Home
Services (NSW Contractor Licence Number 319335C, QBCC Trade Contractor Licence
Number 15086123, SA Building Work Contractor Licence BLD 286495, TAS Contractor
Licence No. 15605877, NT Electrical Contractor Licence Number C3784), does not
perform gas fitting, electrical or plumbing work. All gas fitting, electrical
and plumbing work is performed by licensed subcontractors engaged by The Good
Guys Home Services, and all required electrical and gas safety/compliance
certificates are issued by these licensed subcontractors.
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