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Copado’s 2022 State of Salesforce DevOps Report

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2022 STATE OF SALESFORCE DEVOPS REPORT

Published Date June 27, 2022 Author Team Copado

Read our 3rd annual report on the Salesforce DevOps ecosystem — featuring
hundreds of dev teams and thousands of data points. (SPOILER: Salesforce teams
with low-code tools release 50% more often.)

Expand Fullscreen Exit Fullscreen
Download PDF Expand Fullscreen

Copado’s third annual State of Salesforce DevOps Report is a story of
resilience. We reached out to hundreds of global enterprises and heard the same
thing over and over from their Salesforce practices:

> “Post-pandemic teams have recovered from last year’s dip in quality — but
> still struggle to keep up with the pace of innovation in 2022.”


SINCE 2019: LONGEST RUNNING SALESFORCE DEVOPS REPORT

Our 2022 State of Salesforce DevOps Report explores key trends in low-code
software delivery. In this year’s report, we collected data from 450 global
respondents to shed light on the habits of high-performing Salesforce
Development Teams across technology enterprises, financial services firms and
more. We reached out to Salesforce Admins, Salesforce Developers, Solutions
Architects and Technical Architects for answers to three mission-critical
questions:

 * How do Salesforce Development Teams release more often?
 * How do they recover faster?
 * How do they capture business value?


QUALITY & STABILITY ARE BACK. BUT WHAT HAPPENED TO SPEED?

Copado’s 2021 State of Salesforce DevOps Report diagnosed a massive reduction in
quality and stability across the ecosystem based on two alarming metrics:
Increased change failure rate and time to recover. We attributed this trend to
the COVID-19 pandemic and the ensuing disruption to team workflows. Thankfully,
quality and stability are back to healthy levels in Copado’s 2022 State of
Salesforce DevOps Report — although we did notice a reduction in velocity…


TOP 3 TRENDS FOR SALESFORCE DEVELOPMENT TEAMS


TREND 1: AUTOMATED TESTING REDUCES CHANGE FAILURE RATES

Our respondents were clear: Automated testing is an effective way to increase
speed, drive consistency, improve quality and reduce the cost of testing.

 



 

What does the data tell us? Teams that fail to regularly test commits before
deploying changes to production have a change failure rate of 24%, while teams
with a consistent process lowered their rate to 18%. Even better — major
failures were reduced by a significantly larger margin.

 



 

What does the data tell us? Most Salesforce Dev Teams have minimal automated
testing today. Fewer than one in four organizations are practicing test-driven
development. Adding automated testing to the Salesforce DevOps strategy bakes
quality into the process and curtails production issues. This helps teams escape
costly downtime, emergency bug fixes and tarnished end-user experiences.

 



 

What does the data tell us? Commits are tested before promotion about half the
time. Usually manually.

 



 

What does the data tell us? 55% of teams can feed test data into their CI/CD
pipeline. There is still plenty of room for improvement.


TREND 2: “BUILD YOUR OWN” SLOWS YOU DOWN

We surveyed both build-your-own toolchain and comprehensive low-code
orchestration platforms. Teams using low-code DevOps tools designed for
Salesforce release 50% more frequently than teams using build-your-own platforms
like Jenkins.

 



 

CI/CD is quickly becoming a commodified practice and set of capabilities in
custom application development, but it’s still an emerging and underutilized
practice for Low-Code Application Platforms. To make things trickier, the
open-source tools that enable CI/CD for custom app development are ill-suited
for the Salesforce Platform.

The practice of CI/CD is the first step to more advanced release orchestration.
Without this foundation, it’s nearly impossible to capture the benefits of value
stream mapping, cross-application pipeline visibility and predictive analytics.

 



 

What does the data tell us? CI/CD keeps environments in sync, tracks changes
based on user stories, increases deployments, enables more reliable quality
controls and provides a clear view of the flow of work from dev to production.
Copado customers were especially likely to report all these benefits.

 





 

What does the data tell us? Teams that achieve CI/CD often still struggle. Most
of the challenges reported by our survey respondents are things that would be
required on a one-person project. Things like using version control, fixing a
broken test or updating a pipeline configuration. However, the two biggest pain
points for Salesforce Dev Teams (dealing with merge conflicts and fixing failed
deployments) are exacerbated the larger teams become. Why? Growing teams can
lack stability and lead to communication gaps.


TREND 3: AGILE PLANNING MEANS BETTER BUSINESS OUTCOMES

Teams that combine the power of Enterprise Agile Planning with a commercial
Salesforce DevOps tool are 39% more likely to work for a successful company that
achieves its goals.

Traditional infrastructure and operations are getting folded into the low-code
DevOps teams of today. This signals a change from “project-centric development”
to “product- centric development.” Today’s teams are moving away from
feature/checklist delivery and focusing on planning that aligns directly to
customer satisfaction. It’s all about outcomes over outputs.

 



 

What does the data tell us? Salesforce Dev Teams regularly participate in Agile
Planning.

 



 

What does the data tell us? Salesforce developers understand the shift from
project to product-centric development. Salesforce has always been close to the
customer given their roots in CRM. High-performing teams are in constant contact
with their customers.

 



 

What does the data tell us? Even though the cadence of communication is ideal,
Salesforce developers still experience pain when it comes to understanding and
translating customer requirements.

 



 

What does the data tell us? Salesforce Dev Teams excel at connecting user
stories to company value. At least 69% report visibility into how user stories
relate to company goals. The fusion of EAP and VSM is especially interesting for
Salesforce Dev Teams. Why? Because it accelerates this value realization and
uncovers barriers to the flow of value from a user story perspective.


FINAL NOTE FROM PETER COFFEE: VP FOR STRATEGIC RESEARCH AT SALESFORCE

In the coming years, enterprises will win or lose based on how they handle the
hairpin turns of competitive innovation, evolving regulation and
pandemic-elevated customer expectations.

Today’s customers demand both speed and quality across every experience — and so
do the architects of applications and the administrators of operational systems.
Distraction and fatigue lead to loss of competitive edge at best (and dangerous
errors at worst).

Development and operations (DevOps for short) are domains that must cooperate –
rather than being sequential silos of responsibility. If the discipline is new
to you, let Copado’s 2022 State of Salesforce DevOps Report bring you up to
speed. If it’s familiar to you, let it raise your expectations. Start your
engines!


ABOUT THE AUTHOR

Team Copado | Making release days obsolete. We build unstoppable teams by
equipping DevOps professionals with the platform, tools and training they need
to make release days obsolete. Work smarter, not longer.

Follow on Linkedin Visit Website More Content by Team Copado

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