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   Manage subscriptions and bills for Atlassian cloud products
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Manage subscriptions and bills for Atlassian cloud products


UNABLE TO MAKE PAYMENTS


WHAT ACTIONS CAN I TAKE IF I’M NOT ABLE TO MAKE PAYMENTS FOR MY CLOUD PRODUCT
SUBSCRIPTION?

This FAQ is for the following cloud products: Jira Software, Jira Work
Management, Jira Service Management, Confluence, and Bitbucket. If you’re unable
to make payments for other products, please contact us.


FOR JIRA SOFTWARE, JIRA WORK MANAGEMENT, JIRA SERVICE MANAGEMENT, AND CONFLUENCE
CLOUD PRODUCTS

Before you’re unsubscribed from, and lose access to, the product, here are some
actions we suggest you take:

EXPORT YOUR DATA:

We advise you to export your business data from your Atlassian instance. For
more information, see our Data Storage FAQs.

DOWNGRADE TO A FREE PLAN:

This could be an option if you have a relatively small number of users or
agents.

 1. If applicable, you’ll first need to reduce users to 10 or fewer (three
    agents or fewer for Jira Service Management). Go to your site’s admin at
    admin.atlassian.com. Select the Organization and go to Manage users. Find
    users you want to remove, and select Show details. From there, remove the
    user.

 2. Change to the Free plan at admin.atlassian.com. Select the Organization, go
    to Billing, and select Manage subscriptions. Select Change next to your plan
    for each product. Select the Free plan and confirm.

CONTACT US:

If you need to speak to one of our team members about your situation, please
submit a request to the Atlassian Support team.


FOR BITBUCKET CLOUD

If you have five users or fewer, Bitbucket will downgrade to a Free plan.

If you have over five users, your access will be read-only, but you can reduce
the number of users. Here’s how.

If you need help, contact the Atlassian Support team.

 

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ADDITIONAL HELP

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 * Manage subscriptions and bills for Atlassian cloud products
 * Show more
 * Resolve Atlassian Access payment issue
 * Switch from a monthly to an annual subscription

 * Unable to make payments

 * Understand billing accounts
 * Understand billing administration
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On this pageWhat actions can I take if I’m not able to make payments for my
cloud product subscription?For Jira Software, Jira Work Management, Jira Service
Management, and Confluence cloud productsFor Bitbucket cloud
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