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9KIOSK AND DIGITAL SIGNAGE MAGAZINEReview Display Systems (RDS) has announced
the availability of a new range of high-quality multi-touch Panel PCs from
global provider of embedded computing technology, Kontron.The Web Panel Line is
available with three high resolution, widescreen IPS (in-plane switching) TFT
displays, in 7.0in (1024 x 600 pixels) , 10.1in (1280 x 800 pixels) and 15.6in
(1366 x 768 pixels) sizes, integrated PCap (projected capacitive) touch
technology, and flexible, scalable performance from Arm-based i.MX6 single or
dual core, i.MX8M quad core and Intel Atom-based dual and quad core processors.
The Kontron Web Panels are delivered with a specially developed, smart QIWI
software toolkit with a performance-optimised HTML-5 browser. The toolkit
enables quick and easy configuration of the Web Panel itself or from an external
device. A wide range of configuration options and features include network
settings, browser appearance and operation, display properties, fonts and logos,
keyboard layouts, language options and country specific settings.The Web Panels
feature a robust, optically bonded glass PCap touchscreen, which is flush mounted
in a stylish aluminium or, optional stainless-steel frame. All standard versions
are designed to offer simple and straightforward panel mounting for use in
control cabinets and equipment consoles in industrial environments. All three
panels provide an IP65 protection rating on the front side of the panel and
feature an operating temperature range of 0°C to 55°C.The 7.0in panel has a
brightness specification of 450cd/sqm and features external dimensions of 200mm
(l) x 132 (w) x 48mm (d). The 10.1in panel has a brightness rating of 430cd/sqm
and external dimensions of 265mm (l) x 187mm (w) x 41mm (d). The 15.6in panel
has a specified brightness of 400cd/m and mechanical outline dimensions of 405mm
(l) x 254mm (w) x 60mm (d). Kontron Web Panel Line PCs have been designed and
developed to provide long-term availability and continuity of supply for use in
industrial equipment and applications. The modular design also enables easy
adaptation to support individual customer-specific requirements.Review Display
Systems supports and supplies an extensive range of embedded computing solutions
from Kontron offering industrial specification products and extended lifecycles.
Review Display Systems can provide a comprehensive design, development, and
manufacturing service including the development of custom BIOS configurations,
operating systems, peripheral components, and interconnect solutions.Ventola
projects takes on installation project in Cairo Off the back of recent successes
with its new EL range, Ventola Projects has confirmed a VAvR EL project in Cairo
after expanding this new range into the Middle East marketplace. After learning
of the new EL range via news stories, the distributor in Egypt approached
Ventola Projects, wanting to implement the budget-friendly solutions into a
brand new, freshly built family entertainment centre in downtown Cairo. Within
just a week of learning of the range, the distributor booked the project in with
Ventola Projects, keen to get started on the implementation of the technology in
the facility. “It’s fantastic to see such a positive pick-up of the new EL
range,” began Mick Ventola, CEO of Ventola Projects. “To be able to provide
accessible solutions to support the success of FEC businesses across the globe
is incredibly rewarding, and we hope to expand our reach further throughout the
Middle East.” The installation will consist of core solutions from the range,
such as the VavR PC-less control systems, LED display panels and experiential
kiosks, which will be used as a welcome feature to the facility.Innovative panel
PCs feature flexible performance and configurationoptionsReview Display Systems
(RDS) has announced the availability of a new range of high-quality multi-touch
Panel PCs.

ADVERTISEMENT10KIOSK AND DIGITAL SIGNAGE MAGAZINEertu Motors has signed an
agreement with Tjekvik that will see the implementation of new check-in and
check-out solutions across the aftersales departments of its dealership
network.The new technologies will help minimise queues at peak times, create a
premium, hassle-free vehicle drop-off and pick-up experience and unlock new
revenue opportunities.All Vertu Motors retail, Bristol Street Motors and Macklin
Motors dealerships will adopt Tjekvik’s Home and Indoor self-service products,
which allow customers to securely check their vehicle in at home on their own
device, or in the dealership via user-friendly touchscreen kiosks. The kiosks
can also be used by the customer to collect their keys once work is completed.
These solutions will reduce the potential for lengthy queues at dealerships,
particularly during peak periods, and help to improve the overall customer
experience. Once the initial rollout is complete, Tjekvik and Vertu Motors will
move to phase two and will incorporate the technology across any recently
acquired dealerships. Any Vertu Motors group customers who choose to check their
vehicle in for a service or repair online can use Tjekvik’s mobile-optimised
site to confirm appointment details and provide relevant additional information.
When they arrive at the dealership, customers will confirm or update those
details via touchscreen, highlight the location of their vehicle, and drop-off
their keys using dedicated lockers built Vertu rolls out Tjekvik digital
self-service to increase aftersales efficiency and revenuesinto the kiosks. Each
digital touchpoint features Vertu Motors, Bristol Street Motors or Macklin
Motors branding to ensure a consistent corporate look throughout the entire
process. As well as improving customer service, the new self-service measures
will enable the group’s service advisors to spend more time with those customers
who require additional assistance. The digital check-in process will also allow
dealerships to promote value-added products and services, such as season-specific
offers, air-conditioning checks and service plans. With many customers being
more comfortable in choosing such items at a time to suit them, the feature
takes the pressure off service advisors and will enable dealerships to drive
additional revenues in a consistent and measurable way. Each of Tjekvik’s
digital touchpoints will be seamlessly integrated with the Group’s existing
dealership management system and lead tracking tools, including Keyloo p and
RTC, to ensure an accurate flow of data.Tjekvik, in partnership with Vertu
Motors, has also implemented an extensive training programme for the group’s
aftersales teams to ensure colleagues benefit from best practice training and
development.Robert Forrester, Chief Executive at Vertu Motors, said: “We are
delighted to have partnered with Tjekvik for the implementation of an optional
self-service journey for our customers. I believe this is a game changer, and
the initial results are very promising, fitting well with our Group’s digital
strategy. Giving our customers the opportunity to check in from home, and the
ability to utilise the self-service kiosks in our dealerships, ensures
flexibility and a fantastic customer experience.”

Zytronic’s Contactless User Interface Helps Keep Visitors to Hong Kong’s Trade
and Industry Tower SaferHong Kong’s 22-storey, 54,000sqm Trade and Industry
Tower (TI Tower) officially opened in 2015 and received a Green Building Award
for its emphasis on energy conservation during construction. The design employs
various renewable energy technologies, including a photovoltaic system, and
several energy-saving technologies, such as a solar hot water system, solar
chimney and daylight sun tubes. The lobby’s digital signage system uses two
monitors, including one that’s touch interactive to enable visitors to browse
through information such as the building’s design, environmentally sustainable
features and awards. Keen to show off green credentials to staff and visitors,
property company Savills Guardian turned to ASPIS Innovation Solutions. ASPIS
replaced the original 21-in touch sensor with Zytronic’s contactless touch
sensor. ZyBrid hover technology boosts the projected capacitive touch
sensitivity to allow user interactions to be detected up to 50mm from the
screen’s surface. No unsightly and potentially unhygienic bezels are required,
so the touchscreen is easy to maintain and clean.ASPIS also created special
graphical user interface (GUI) content, increasing the size of the icons, and
introducing wider ‘guard bands’ or space, around each touch active button.
“After this digital signage system upgrade, visitors now get a better
understanding of the TI Tower’s green construction design principles together
with information regarding the renewable energy it generates and uses,” says
Manuel Ling, ASPIS. In-store self-service kiosks are now a familiar sight within
quick-service restaurants (QSRs) - they allow us to navigate through menus, view
available offers, select from a wide range of options, and finally order and pay
for our food without queueing. However, at drive-thru QSRs, which can account
for up to 75% of a restaurant chain’s revenue, there typically isn’t the same
level of rapid, personalised, interactive information available. Spotting a gap
in this market, Olea Kiosks created a new range of outdoor interactive kiosks –
but their challenge was to ensure the same levels of usability, durability and
reliability as their indoor counterparts.Looking for an outdoor touchscreen that
could handle the additional challenges placed upon it, Andson Pong, CTO at Olea
Kiosks, led the evaluation process. “Many touchscreen manufacturers place
warranty restrictions on their products in outdoor applications, meaning that
the kiosk is limited to certain environments or locations,” he said. “We wanted
a universal outdoor design with no such restrictions. In addition, when placed
within a metal enclosure, we needed a large projected capacitive touchscreen
that is unaffected by rain and would function even when the customer has gloved
hands. Zytronic’s award-winning touchscreens proved very capable in all these
areas.”Zytronic has over 20 years of experience developing and manufacturing
touch sensors for publicly used outdoor applications that are exposed to the
elements and the associated risk of vandalism and abuse. Working closely with
Olea Kiosks, Zytronic designed a custom 32in ZyBrid touch sensor combined with
its proprietary ZXY100 controller. The touchscreen is made from 6mm thick,
toughened glass to help withstand heavy impacts. With the addition of an
IR-blocking filter laminated to the rear surface, the touch sensor also assists
in the overall thermal management of the kiosk’s display.“With any technology,
you always expect you will need some support, and that’s extremely helpful for
us because we can get new solutions up and running quickly without impacting the
client,” said Pong. “If we call Zytronic with an issue, support is extremely
responsive, and issues are resolved quickly. Likewise, when we develop a new
product or use new software, some initial adjustments usually require us to work
with Zytronic’s support team, and these get resolved very quickly too. Overall,
Zytronic’s product reliability and support are the keys to our long-term
business partnership.”Self-service kiosk leader goes outdoors with help from
Zytronic’s durable touch technology“With any technology, you always expect you
will need some support, and that’s extremely helpful for us because we can get
new solutions up and running quickly without impacting the client”KIOSK AND
DIGITAL SIGNAGE MAGAZINE11

With Covid-19 came the fear of contact. Consumers moved from a position of
preferred tactility and an appreciation of shared tech, to one where we thought
twice before engaging with interactive screens, where we only picked up the
things that were completely necessary - and doused ourselves with hand sanitiser
after. Three years on from the dawning of the virus, vaccinations have lessened
the threat and given us all the room to breathe once more. But having had our
eyes opened to the risk of contact contamination, most of us are now wary about
touch technology. Whether it’s in doctor’s surgeries or retail premises, we
don’t really want to physically interact with digital touch screens and there is
now a growing demand for touch-free tech which has led to innovation. But where
is touch-free technology heading? How is it likely to evolve? And where are we
likely to see it in the near future?Why touch-free technology is changing the
consumer experienceThe appeal of touchless technology is manifold, particularly
in retail. It provides an interesting and appealing way for brands to engage
with their customers and showcase goods to their best advantage. But, it is also
clean and safe. It doesn’t hold the risk of becoming a contagion point - whether
for Covid, other already known viruses and bacteria, or future pandemics in the
waiting. It is less likely to be damaged or break through rough usage. And, it
has the potential for a diverse range of applications. The problem is that
touchless technology is nothing new. It has been available for years and is
already deployed in a number of places. The touch-free taps and hand dryers in
some public restrooms leap to mind. But broader application and adoption have
been stalled, largely because of the costs involved. So, until now, touchless
technology has failed to reach its full potential. So, what are we going to see
now that the demand and funding are in place? What forms will touch-free
technology take?Gesture recognitionUsing sensors to identify and interpret hand
movements as commands, gesture recognition technology enables customers to
interact with devices without touching them. In its simplest form, this tech can
be activated with a simple 12KIOSK AND DIGITAL SIGNAGE MAGAZINEThe futureof
touchlesstechnologyJosh Bunce, founder and CEO of the iuf GroupJump booth -
works on touch free body recognition camera and sensor that determines how high
you jump based on how far your shoulders move



13KIOSK AND DIGITAL SIGNAGE MAGAZINE


14KIOSK AND DIGITAL SIGNAGE MAGAZINEwave, and this is probably what we’re most
likely to see in retail environments. But more sophisticated touchless user
interfaces are possible, where tech is trained to interpret different gestures
or hand sequences in different ways, enabling the technology to be deployed in a
range of scenarios. There is also the potential for users to set up their own
gesture patterns for a unique user experience.Touchless sensingTouchless sensing
is already widely deployed. It is the technology that supports automatic doors
and self-flushing toilets and it is similar in form to gesture recognition
technology. Using a lensed optical matrix sensor, this technology detects
motion, that is then translated into a prompt to activate the screen - or other
processes. In retail, this will most likely be deployed for advertising means.
When combined with facial recognition technology, touchless sensing can support
targeted advertising and more personalised shopping experiences, as screens
change their content according to customer type and proximity.Facial
recognitionAs I touched on above, facial recognition is another area with a lot
of scope. It doesn’t just hold the potential for personalised advertising. It
can also be used in experiential retail. When combined with actual reality
software, it enables customers to interact with products – in-store and out. It
can be used with ‘Magic Mirrors’, enabling customers to virtually try products –
Charlotte Tilbury already uses the tech to allow customers to experiment with
makeup without actually touching the products, while ‘selfie mirrors’ have become
a feature of one of Sports Direct’s flagship stores, allowing customers to make a
memento of their shopping experience.Voice recognitionAt this stage, most people
are familiar with voice recognition tech. Whether it’s an Alexa device, a Google
screen, or Apple’s Siri, voice recognition technology has become commonplace.
Created to understand human voices and respond to trigger words, voice tech has
taken over the role of ‘home assistant’. And in business, it is already being
used in call centres, to enhanceQR code - several activations have touch-free
download so you can receive content through QR code scanning on own device. Can
be multiway to give the user several options as to where they want to go via the
QR code e.g. download content, website, social media to share

In its simplest form, this tech can be activated with a simple wave, and this is
probably what we’re most likely to see in retail environments 15KIOSK AND
DIGITAL SIGNAGE MAGAZINEcustomer service, detect fraud, and identify the
vulnerable. But that’s not the end of its potential. In retail, there is
enormous scope for voice recognition, for both wayfinding and stock checking,
freeing consumers to serve themselves, and sales assistants to concentrate on
selling. Instore AnalyticsOf course, any technology that can be used to detect a
customer presence can also be used for analytics. By feeding back not only
customer numbers, but also how customers interacted with products, displays and
technology, the interfaces can provide live insights into your store, enabling
responsive interactive campaigns that deliver instantly measurable feedback at
the same time as protecting customer privacy. Touch-free technology already has
a waiting audience. It is already understood by most would-be users and it can
be used in a variety of ways, making it an area worthy of investment for both
developers and retailers as we move into more of a safety-conscious, contactless
future. Below: Body gesture technology - by moving hands/head content on the
screen can be manipulated so the user doesn’t have to have touch the screen

Public transport systems, utility vehicles, airborne craft and marine vessels
are regularly operated in a wide range of terrestrial, subterranean,
atmospheric, and marine environments. The display and touch technologies that
feature in the operator and user control systems in these transportation systems
need to provide reliable and dependable operation under a wide range of
operating environments and conditions.Environmental conditionsA multitude of
operating environments will present challenges that include temperature
extremes, change of temperature, magnetic and electrical noise, mechanical shock
and vibration, ultraviolet radiation, and the potential for fluid/liquid ingress.
These factors all pose potential threats to reliable and consistent touchscreen
operation.Temperature immunityGraphical user interfaces featuring displays with
integrated touchscreens must provide reliable and stable operation under
temperature extremes while also coping with rapid temperature variations.Leading
global touchscreen solution provider AMT, develops and supplies PCap (projected
capacitive) touch panels that are specified to an automotive standard operating
temperature range of -40°C to +85°C, and a storage temperature range of -50°C to
+90°C. Temperature change is tested with operational thermal cycling of -40°C
for 30 minutes, followed by +85°C for 30 minutes, for 100 cycles.UV
resistanceTransportation systems and infrastructure equipment will often be
extensively operated in outdoor environments, and as a necessity need to be able
to withstand prolonged exposure to high levels of ambient light and direct
sunlight. A system that is unprotected and subjected to extended UV
(ultraviolet) radiation can cause Justin Coleman, Display Business Manager at
Review Display Systems 16KIOSK AND DIGITAL SIGNAGE MAGAZINERobust, reliable
touch solutions for in-vehicle applications

17KIOSK AND DIGITAL SIGNAGE MAGAZINEyellowing, hazing, and material ageing and
degradation. AMT PCap touchscreen solutions have been successfully tested to
strict industry standards including accelerated UV ageing and weathering
standard ASTM G154 Cycle 1 - 1,000 hours, and environmental conditions standard
MIL-STD-810H Pro 1 - 1,000 hours. Ambient lightLight reflection in high ambient
light environments can impact display image clarity and visibility. Optical
bonding is used to eliminate internal air gaps which reduces internal reflections
and refraction effects. AMT also offers touch panels with a Low-Reflective (LR)
design, to aid and assist improved image legibility in bright light
conditions.EMC and noise immunityElectromagnetic compatibility (EMC) is
important in all transportation applications. The Federal Aviation
Administration (FAA) regulations require all devices installed on aircraft to
pass certification to DO-160 Environmental Conditions and Test Procedures for
Airborne Equipment. Employing suitable integration and firmware adjustment, AMT
PCAP touch solutions can meet DO-160 Conducted RF Emission at 150KHz to 152MHz
and Radiated RF Emission at 100MHz to 6000MHz test standards. Hardware and
software design solutions from AMT can enable excellent electromagnetic immunity
for all in-vehicle and transportation applications.Designed for purposeOperator
displays on public transport systems will often adopt dual-screen redundancy
designs to mitigate against unexpected failure circumstances. A dual-screen
operator display can incorporate two touchscreens using just one piece of
integrated cover glass. The electric fields generated between the two projected
capacitive (PCap) touch screens have the potential to interfere with each other.
AMT have conducted many internal tests and used different signal frequencies to
mitigate the problem of interference and ensure dual-screen applications can be
deployed successfully.Touch solutionsDeveloping and manufacturing touch screens
and controllers, AMT is firmly established as a leading global touch solution
supplier and designs. AMT designs, develops and supplies an extensive range of
PCap touchscreen solutions for diverse transport industry applications including
trains, buses, electric vehicles, construction plant, airborne systems, utility
vehicles and marine craft.Local supportDisplay solutions and embedded systems
provider, Review Display Systems supplies and supports a wide range of AMT PCap
touch solutions and associated peripheral components. Offering technical and
engineering support, Review Display Systems has experience of designing and
developing fully integrated touchscreen-based embedded systems for a wide range
of application environments including in-vehicle and transport systems.A
customer experience or journey should be visualised end to end or the effects can
be incoherent or jarring








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