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 WEDNESDAY, 19TH OCTOBER 2022 RITZ-CARLTON, BENGALURU


TELEVISION PARTNER



Register Now Nominate Now Our Partners


VALUE CREATION FOR BPOS AND THEIR CUSTOMERS

9+


EDITIONS

22+


PARTNERS

120+


SPEAKERS

1300+


DELEGATES


OUR PARTNERS






TELEVISION PARTNER

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GOLD PARTNER

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HIGHER | FASTER | STRONGER


The new normal is acting as a catalyst for rapid transformation of the
traditional BPO model. It is shining a light on how flexible outsourcing
partners have been with their clients when conditions change rapidly and how far
along the digital journey they have ventured. Where an outsourcing lacks
preparedness and flexibility, customer may choose to end the relationship and
perhaps take work back in-house. Equally, there will be cases where providers
are lauded for their practical approach. How BPOs respond beyond the immediate
crisis will determine the winners and losers in the future, and whether the
industry as a whole thrives or not.


KEY TAKEAWAYS AND SPECIAL FEATURES

Making BPO Ready To Cope Up In New Normal.

Emerging Technology In New Era.

Analytics Is Changing The BPO Landscape.

Big Shift - Artificial Intelligence Is Getting Ready For Business, But Are BPO
Ready For AI.

Embracing Automation - Deliver New Business Capabilities And Enhancing Value Of
Services In BPO Industry.

What Next, What More -Emerging BPO Industry Tech-Trends In New Normal.

A New World For BPO- Digitalization Is Transforming The Growing BPO.

Future Forward BPO - Unleashing The Power Of Technology.

Importance Of Employee Engagement With Changing Situations In BPOs.

Future Of Work: The Rise Of The Digital Workforce.

Position BPO As Digitally Superior Talent With New Age Technology.

Reskilling The Work Force With Next- Gen Technology.

Next Big Step - BPO Service Innovation In A Digital World.

Changing Dynamics: Technology - A Changing Face Of BPO Industry.

Reimagining Customer experience strategies for BPOs


WHO SHOULD BE A PART OF THIS SUMMIT

CXO'S/ HEAD/ VP/ PRESIDENT/ DIRECTORS:

 * Technology
 * Information
 * HR
 * Operations
 * Business transformation
 * Quality


FEATURED SPEAKERS







SUCHITA VISHNOI

Senior Director - Strategy Digital Business & Technology

Cognizant

KARTHIK SIKHARAM

AVP, Delivery Excellence & Transformation (BCM & Insurance services)

Mphasis

TRISHA SRIVASTAVA

Vice President

Genpact

DR. NITIN BAREKERE

Consulting VP - HR

Omega Healthcare Management Services

VISHESH NIGAM

Director

Concentrix

RAVI PANDIKUNTA

Leader - Digital an AI Practice

Tech Mahindra

RAJESH VEDARAJU

Director - Consumer & Technology Group

LTI - Larsen & Toubro Infotech

KAUSHIK MUKHOPADHYA

Sr Director of Financial services of Technology

Capgemini

RANJITH MENON

Sr. Vice President - Corporate Human Resources / HR Head India

HGS - Hinduja Global Solutions

BALAJI RAGHUNATHAN

Vice President, Technology and Solutions, Digital Experience

ITC Infotech

SUSHANT PURUSHAN

EVP & India Business Head Cloud First and Digital IMS

3i Infotech Ltd

ARVIND PRABHAT SHANKAR

Managing Director – India

Capita

SANDEEP KUTTY

Director, Service Delivery Management

Conduent

SRINIVAS T K

Vice President -Technology

Firstsource

LAKSHMANAN RAMANATHAN

Senior Delivery Manager (Head – Delivery, Technology Solutions & Automation
Group)

Infosys BPM

SUSMITA MALIK

VP HR, India

[24]7.ai

MURALI YALLA

Vice President - Digital IES

Accenture in India

KARTICK KRISHNAMURTHY

VP Operations

Teleperformance

SHANAVAZ SHAIK

BPO Head - Back Office Services & Digitized E2E Transformations

Newage Software & Solutions

NEERAJ SAHGAL

Global Technology Leader - BPS

DXC Technology

FAISAL ANWAR

Global COPC Implementation Leader

Fusion BPO Services


BENEFITS OF ATTENDING

 * Discover new ways to improve your business strategy.
 * Gain competitive knowledge
 * Networking is a powerful tool, get the chance to interact with top industry
   experts in the field, who will share their experience.
 * Unmatched networking opportunities - don't miss the opportunity to make new
   connections.
 * Explore the best practices to optimize your business processes.
 * Upgrade your personal profile and boost your reputation within your industry.

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AWARDS CATEGORY

Customer Contact Leader of the Year

Award given to the Executive/Director level contact who manages and directs the
entire center including staff, systems and practices.

Nominate Now

The Artificial Intelligence Excellence Awards

The Award will recognize those organizations, who bring AI to Work and apply it
to solve real problems.

Nominate Now

Workforce Innovation of the Year

The BIG Innovation Awards recognize those organizations and people who bring new
ideas

Nominate Now

Best in Class Remote Contact Center

The Award will recognize those organizations, who successfully managed the
remote working in 2022.

Nominate Now

Best Contact Center Training & Development Program

Award presented to the BPO with the overall best design and features to enhance
employee satisfaction. It is aimed at centralised centers

Nominate Now

The Cybersecurity Excellence Awards

For cyber security experts, technology developers taking proactive steps to
thwart attacks and take preventative measures to remain one-step ahead so
responses can be quick and efficient.

Nominate Now

Stratus Awards for Cloud Computing

The 2022 Stratus Awards recognize those companies innovating in the Cloud and
providing offerings that are truly differentiated in the market. As modern
consumers and businesses alike adopt more and more cloud-based services
rewarding those who are uniquely adding value to our daily lives is increasingly
more important.

Nominate Now

2022 Excellence in Customer Service Award

The Award is for Best CX provider in 2022

Nominate Now

BPO Excellence Award
2022

This will represent the Best working Culture management in WFH, WFO in 2020-22

Nominate Now

Best Contact Center Culture

This will represent the Best working Culture management in WFH, WFO in 2020-21

Nominate Now

Best Place to Work

The Best Places to Work identify the organizations doing all they can to improve
the performance by challenging their employees in an environment that makes work
fun and engaging

Nominate Now

BPO of the Year

This will represent the Best working Culture management in WFH, WFO in 2020-21

Nominate Now

Excellence in Process Optimization



Nominate Now





SPONSORS BENEFIT IN NUTSHELL:



Showcase thought-leadership by showing your target market who you are, what you
do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new
business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted
audience and reach the decision makers.

Engage and connect with delegates before, during or after the event.

Take the stage and educate your audience on how your company technology can
drive their business forward


GLIMPSE OF PREVIOUS EDITIONS




view more


PRICING

Till 11th August

₹10,000

 * 10th Edition BPO Innovation Summit and Awards 2022
 * Awards Nomination Fees: 10,000 + 5,000

Register now >
Till 11th September

₹12,500

 * 10th Edition BPO Innovation Summit and Awards 2022
 * Awards Nomination Fees: 12,500 + 5,000

Register now >
Standard Rate

₹15,000

 * 10th Edition BPO Innovation Summit and Awards 2022
 * Awards Nomination Fees: 15,000 + 5,000

Register now >


TESTIMONIALS




Excellent place to discover new trends & ideas. Excellent place to meet the big
guns in the field


RUPALI NAGVANSHIFIRST DATA

Innovation thoughts from business leader. Interavtive transformation of A.I/
Automation through experience


DEEPESH RANAGEBBS HEALTHCARE

Good exposuse to latest trends & opprtunities in the automation / transformation
arears across BPOS's


AMULYA BHUSHANQUATRRO BUSINESS SUPPORT

Brings together people with same problems. Some really veteron People with great
xp mindspeak<


SARVESH MEHTAVIVANT (RIMEDO ADV. PVT LTD)

The session has some really good content & presentes


NATASHA KHANNATBMS

Awesome learning and an eye opener with a wide variety of applied knowledge! Was
worth attending


VRINDA[24] 7.AI

Good insights in the Automation Space. Too many speakers can be reduced and
allow more interaction / Questions


SATISH KUMAR SSIEMENS TECHNOLOGY AND SERVICES PVT LTD

A wonderful platform for similar organisations to correct & share best practice


ADARSH JOHNSIEMENS TECHNOLOGY AND SERVICES PVT LTD

Enriching practical insights & practitioner's view before taking on Automation
intiations in the organization on for business


ANJUM JAVEDWIPRO LTD

Sessions balanced between people, Technology, reality, brave marketing


VIDYASAGAR GUDISAHP INC

Professionals gathered at one place for full more discussion


BISWA PRATEEM DASCONDUENT

Overall its wonderfull sessions and nice hospitality food arrangements


SHYAM JWIPRO LTD

Great initiatives of bringing industry leaders together. Great opportunity for
networking


BALAJI VITTALCONCENTRIX

It was a good experience of meeting all industry people


RAJESH SETHITCS

Good size of participants, rightly placed for interaction good differences &
sponsor booths to showcase innovative products


DEVRAJ VISHWANATHANDENTSU AEGIS NETWORK

This is a excellent platform to meet wonderful leaders who share their
experience and insights


GIRI BADRINATHDENTSU AEGIS NETWORK

Excellent Forum


SASI KUMAR MSLINEP CONSULTING PVT LTD




ABOUT US

UBS Forums aims to create and bring around a transformational leadership for
individuals and industry. We conceptualise and execute Unique Business
Transformative sessions. These session have formats ideal for specific learning
and information needs. Our business forums enable deep diving into solutions for
current challenges. Our forums enable transformative learning through an ideal
mix of panel discussions, case studies, best practices and think tank session to
actively engage participants beyond the traditional one way information stream
(CTRs Methodology)



For Speakers & Sponsorship Opportunities Connect with :

Ms. Swapnali Kulkarni
Sr. Conference Producer
Email: swapnali.kulkarni@ubsforums.com
Phone: +91 99309 19111

Miss Linda Clarke
Marketing Manager
Email: linda@ubsforums.com
Phone: +91 80801 60000

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