support.shl.com
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34.107.141.220
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URL:
https://support.shl.com/categories.html?hl=en&c=10_91_12_
Submission: On December 06 via manual from CA — Scanned from CA
Submission: On December 06 via manual from CA — Scanned from CA
Form analysis 7 forms found in the DOM
<form>
<fieldset>
<legend class="visuallyhidden">Consent Selection</legend>
<div id="CybotCookiebotDialogBodyFieldsetInnerContainer">
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonNecessary"><strong
class="CybotCookiebotDialogBodyLevelButtonDescription">Necessary</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper CybotCookiebotDialogBodyLevelButtonSliderWrapperDisabled"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessary"
class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonPreferences"><strong
class="CybotCookiebotDialogBodyLevelButtonDescription">Preferences</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferences" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
data-target="CybotCookiebotDialogBodyLevelButtonPreferencesInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonStatistics"><strong
class="CybotCookiebotDialogBodyLevelButtonDescription">Statistics</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatistics" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
data-target="CybotCookiebotDialogBodyLevelButtonStatisticsInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonMarketing"><strong
class="CybotCookiebotDialogBodyLevelButtonDescription">Marketing</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketing" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
data-target="CybotCookiebotDialogBodyLevelButtonMarketingInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
</div>
</fieldset>
</form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessaryInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span
class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferencesInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonPreferences"
checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatisticsInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonStatistics"
checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketingInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonMarketing" checked="checked"
tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyContentCheckboxPersonalInformation" class="CybotCookiebotDialogBodyLevelButton"> <span
class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>GET search.html
<form method="get" action="search.html" title="Search form">
<div class="input-group input-group-lg d-sm-flex d-md-flex d-lg-flex d-xl-flex w-100 mx-auto search-group">
<label for="categorySearch" hidden="hidden">Search </label>
<input title="Searchbar" type="search" id="categorySearch" name="q" class="form-control shadow-lg text-center" placeholder="What can we help you with?">
<input type="hidden" name="c" value="10_91_12_">
<input type="hidden" name="hl" value="en">
<button title="Searchbutton" class="btn btn-shl-lime btn-outline-light shadow-lg search-button" type="submit" id="button-search">
<i class="bi bi-search"></i>
</button>
</div>
</form>Text Content
* Consent
* Details
* [#IABV2SETTINGS#]
* About
THIS WEBSITE USES COOKIES
We are committed to providing you with a productive and privacy-friendly website
experience. Like most websites you visit, third parties, authorized by us, place
cookies on your computer browser for tasks like keeping track of your viewing
preferences, personalizing content, allowing you to view videos and share
content via social media sites, and collecting site analytics to help us
understand how our site is used. You can review and opt out of our cookies using
the “Show details” tab and checkboxes below. By clicking “OK” you are opting in
to the described cookie usage.
View our full SHL Privacy Statement or SHL Cookie Policy
Consent Selection
Necessary
Preferences
Statistics
Marketing
Show details
* Necessary 53
Necessary cookies help make a website usable by enabling basic functions like
page navigation and access to secure areas of the website. The website cannot
function properly without these cookies.
* 0b3b524c1283.76256432.eu-central-1.token.awswaf.com
4
awswaf_session_storageEnsures visitor browsing-security by preventing
cross-site request forgery. This cookie is essential for the security of
the website and visitor.
Maximum Storage Duration: PersistentType: HTML Local Storage
awswaf_token_refresh_timestampThis cookie is used to distinguish between
humans and bots.
Maximum Storage Duration: PersistentType: HTML Local Storage
aws-waf-token [x2]Used to encrypt and contain visitor data. This is
necessary for the security of the user data.
Maximum Storage Duration: SessionType: HTTP Cookie
* Amazon
1
Learn more about this provider
cookies.jsDetermines whether the visitor has accepted the cookie consent
box. This ensures that the cookie consent box will not be presented again
upon re-entry.
Maximum Storage Duration: SessionType: HTTP Cookie
* Cookiebot
1
Learn more about this provider
1.gifUsed to count the number of sessions to the website, necessary for
optimizing CMP product delivery.
Maximum Storage Duration: SessionType: Pixel Tracker
* Google
1
Learn more about this provider
Some of the data collected by this provider is for the purposes of
personalization and measuring advertising effectiveness.
test_cookieUsed to check if the user's browser supports cookies.
Maximum Storage Duration: 1 dayType: HTTP Cookie
* LinkedIn
2
Learn more about this provider
bscookieThis cookie is used to identify the visitor through an
application. This allows the visitor to login to a website through their
LinkedIn application for example.
Maximum Storage Duration: 1 yearType: HTTP Cookie
li_gcStores the user's cookie consent state for the current domain
Maximum Storage Duration: 180 daysType: HTTP Cookie
* PodBean
1
Learn more about this provider
cf_clearanceThis cookie is used to distinguish between humans and bots.
Maximum Storage Duration: 1 yearType: HTTP Cookie
* Qualtrics
4
Learn more about this provider
cookietest [x4]This cookie is used to determine if the visitor has
accepted the cookie consent box.
Maximum Storage Duration: SessionType: HTTP Cookie
* ReportURI
1
Learn more about this provider
__cf_bmThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of
their website.
Maximum Storage Duration: 1 dayType: HTTP Cookie
* SHL
3
Learn more about this provider
SESS#Preserves users states across page requests.
Maximum Storage Duration: SessionType: HTTP Cookie
XSRF-TOKENEnsures visitor browsing-security by preventing cross-site
request forgery. This cookie is essential for the security of the website
and visitor.
Maximum Storage Duration: SessionType: HTTP Cookie
__RequestVerificationTokenHelps prevent Cross-Site Request Forgery (CSRF)
attacks.
Maximum Storage Duration: SessionType: HTTP Cookie
* Sharethis
2
Learn more about this provider
__sharethis_cookie_test__ [x2]This cookie determines whether the browser
accepts cookies.
Maximum Storage Duration: SessionType: HTTP Cookie
* cookiebot.com
leaderedge.shl.com
19
CookieConsent [x19]Stores the user's cookie consent state for the current
domain
Maximum Storage Duration: 1 yearType: HTTP Cookie
* scripts.convertcalculator.com
www.convertcalculator.com
2
__CSRF [x2]Ensures visitor browsing-security by preventing cross-site
request forgery. This cookie is essential for the security of the website
and visitor.
Maximum Storage Duration: SessionType: HTTP Cookie
* vwo
5
_vis_opt_exp_{CAMPAIGNID}_combi_chooseThis cookie stores the chosen
combination. It’s a temporary cookie that gets deleted when the campaign
changes are applied.
Maximum Storage Duration: SessionType: HTTP Cookie
_vis_opt_test_cookieThis cookie is created to detect if the cookies are
enabled on the visitor’s browser or not. It also helps in tracking the
number of browser sessions a visitor has gone through. The value of this
cookie is always 1
Maximum Storage Duration: SessionType: HTTP Cookie
_vwoThis cookie is a jar of all the cookies. It is currently created only
for the Safari browser. In the future, it would replace all the cookies.
The actual expiry of a cookie doesn’t matter as it stores the expiry of
cookies set in it and keeps on expiring them.
Maximum Storage Duration: SessionType: HTTP Cookie
_vwo_referrerThis cookie stores referral info allowing VWO to identify the
original Traffic source in case of the Split URL campaign.
Maximum Storage Duration: SessionType: HTTP Cookie
_vwo_snThis cookie stores session-level information.
Maximum Storage Duration: SessionType: HTTP Cookie
* widget.sndcdn.com
1
sc_anonymous_idUsed in context with the 3D-view-function on the website.
Maximum Storage Duration: 10 yearsType: HTTP Cookie
* www.shl.com
www.shlglobal.cn
6
cid [x2]This cookie is necessary for making credit card transactions on
the website. The service is provided by Stripe.com which allows online
transactions without storing any credit card information.
Maximum Storage Duration: 1 yearType: HTTP Cookie
PHPSESSID [x4]Preserves user session state across page requests.
Maximum Storage Duration: SessionType: HTTP Cookie
* Preferences 31
Preference cookies enable a website to remember information that changes the
way the website behaves or looks, like your preferred language or the region
that you are in.
* Amazon
1
Learn more about this provider
reduxPersistIndexMaintains website settings across multiple visits.
Maximum Storage Duration: 7 daysType: HTTP Cookie
* Anchor FM
1
Learn more about this provider
optimizely-vuidSupports the functioning and user experience of podcasts
from Spotify podcasting services.
Maximum Storage Duration: PersistentType: HTML Local Storage
* Bilibili.com
1
Learn more about this provider
b_timerStores user's video player preferences and interactions for
embedded BiliBili videos.
Maximum Storage Duration: SessionType: HTML Local Storage
* Cookiebot
2
Learn more about this provider
CookieConsentBulkSetting-# [x2]Enables cookie consent across multiple
websites
Maximum Storage Duration: PersistentType: HTML Local Storage
* Google
2
Learn more about this provider
Some of the data collected by this provider is for the purposes of
personalization and measuring advertising effectiveness.
_gaLFPending
Maximum Storage Duration: 2 yearsType: HTTP Cookie
_gaLF_gidPending
Maximum Storage Duration: 1 dayType: HTTP Cookie
* LinkedIn
1
Learn more about this provider
lidcRegisters which server-cluster is serving the visitor. This is used in
context with load balancing, in order to optimize user experience.
Maximum Storage Duration: 1 dayType: HTTP Cookie
* Lotame
1
Learn more about this provider
qmapNecessary for the website’s 3D-map function.
Maximum Storage Duration: SessionType: Pixel Tracker
* Qualtrics
3
Learn more about this provider
QSI_SI_#_intercept [x3]Used to track whether the wesbite displays the
Intercept on repeated user visits.
Maximum Storage Duration: SessionType: HTTP Cookie
* SHL
3
Learn more about this provider
LF_LOCALEPending
Maximum Storage Duration: 30 daysType: HTTP Cookie
OnlineShl.BasketUsed to save items in cart for 29 days.
Maximum Storage Duration: 30 daysType: HTTP Cookie
OnlineShl.SessionPending
Maximum Storage Duration: SessionType: HTTP Cookie
* insights.shlglobal.cn
1
localeThe cookie determines the preferred language and country-setting of
the visitor - This allows the website to show content most relevant to
that region and language.
Maximum Storage Duration: PersistentType: HTML Local Storage
* s1.hdslb.com
6
_uuidStores user's video player preferences and interactions for embedded
BiliBili videos.
Maximum Storage Duration: 1 yearType: HTTP Cookie
b_lsidStores user's video player preferences and interactions for embedded
BiliBili videos.
Maximum Storage Duration: SessionType: HTTP Cookie
b_nutStores user's video player preferences and interactions for embedded
BiliBili videos.
Maximum Storage Duration: 3 yearsType: HTTP Cookie
buvid_fpStores user's video player preferences and interactions for
embedded BiliBili videos.
Maximum Storage Duration: 3 yearsType: HTTP Cookie
buvid3Stores user's video player preferences and interactions for embedded
BiliBili videos.
Maximum Storage Duration: 3 yearsType: HTTP Cookie
buvid4Stores user's video player preferences and interactions for embedded
BiliBili videos.
Maximum Storage Duration: 3 yearsType: HTTP Cookie
* www.convertcalculator.com
1
ccFpContains the region for the current user. This allow the website to
show content such as currency and tax rates relevant for that specific
region.
Maximum Storage Duration: PersistentType: HTML Local Storage
* www.shl.com
www.shlglobal.cn
8
FluentLocale [x4]Determines the preferred language of the visitor. Allows
the website to set the preferred language upon the visitor's re-entry.
Maximum Storage Duration: 3 monthsType: HTTP Cookie
geolocation [x4]This cookie is used to determine the preferred country
setting selected by the visitor.
Maximum Storage Duration: PersistentType: HTML Local Storage
* Statistics 50
Statistic cookies help website owners to understand how visitors interact
with websites by collecting and reporting information anonymously.
* Google
15
Learn more about this provider
Some of the data collected by this provider is for the purposes of
personalization and measuring advertising effectiveness.
collectUsed to send data to Google Analytics about the visitor's device
and behavior. Tracks the visitor across devices and marketing channels.
Maximum Storage Duration: SessionType: Pixel Tracker
_gaLF_ga_VDHMY356FLTo track user behavior on the website, gather analytics
data, and improve user experience by understanding user interactions.
Maximum Storage Duration: 2 yearsType: HTTP Cookie
_gat [x3]Used by Google Analytics to throttle request rate
Maximum Storage Duration: 1 dayType: HTTP Cookie
_ga [x2]Registers a unique ID that is used to generate statistical data on
how the visitor uses the website.
Maximum Storage Duration: 2 yearsType: HTTP Cookie
_ga_# [x2]Used by Google Analytics to collect data on the number of times
a user has visited the website as well as dates for the first and most
recent visit.
Maximum Storage Duration: 2 yearsType: HTTP Cookie
_gid [x2]Registers a unique ID that is used to generate statistical data
on how the visitor uses the website.
Maximum Storage Duration: 1 dayType: HTTP Cookie
GA4_ga [x2]Pending
Maximum Storage Duration: 401 daysType: HTTP Cookie
GA4_ga_N151V2PPE2Pending
Maximum Storage Duration: 401 daysType: HTTP Cookie
GA4_ga_TLY6DCH0PDSends data to Google Analytics for analyzing user
interactions and behavior on the website and to enhance site performance
and user experience.
Maximum Storage Duration: 2 yearsType: HTTP Cookie
* LinkedIn
3
Learn more about this provider
AnalyticsSyncHistoryUsed in connection with data-synchronization with
third-party analysis service.
Maximum Storage Duration: 1 monthType: HTTP Cookie
ln_or [x2]Registers statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.
Maximum Storage Duration: 2 daysType: HTTP Cookie
* New Relic
1
Learn more about this provider
NRBA_SESSIONCollects data on the user’s navigation and behavior on the
website. This is used to compile statistical reports and heatmaps for the
website owner.
Maximum Storage Duration: PersistentType: HTML Local Storage
* Qualtrics
8
Learn more about this provider
Q_INTERCollects statistics on the visitor's visits to the website, such as
the number of visits, average time spent on the website and what pages
have been read.
Maximum Storage Duration: PersistentType: HTML Local Storage
QSI_ActionSetHistory [x2]Assigns a specific ID to the visitor. This allows
the website to determine the number of specific user-visits for analysis
and statistics.
Maximum Storage Duration: SessionType: HTML Local Storage
QSI_HistorySession [x3]This cookie is used to determine when the visitor
last visited the different subpages on the website.
Maximum Storage Duration: SessionType: HTML Local Storage
QSI_History [x2]Used to detect whether the user has responded to surveys
presented on the website. The purpose of the surveys are website
optimization.
Maximum Storage Duration: SessionType: HTML Local Storage
* SHL
1
Learn more about this provider
journey_previous_pageUsed to enhance the tracking of the current users
navigating around shl.com
Maximum Storage Duration: PersistentType: HTML Local Storage
* Sharethis
2
Learn more about this provider
st_shares_# [x2]Pending
Maximum Storage Duration: PersistentType: HTML Local Storage
* Soundcloud
1
Learn more about this provider
number(#)Used to track user’s interaction with embedded content.
Maximum Storage Duration: SessionType: HTML Local Storage
* VWO
2
Learn more about this provider
eu01/v.gifThis cookie is used by the website’s operator in context with
multi-variate testing. This is a tool used to combine or change content on
the website. This allows the website to find the best variation/edition of
the site.
Maximum Storage Duration: SessionType: Pixel Tracker
vwo_apm_sentPending
Maximum Storage Duration: PersistentType: HTML Local Storage
* embed-cdn.spotifycdn.com
1
sentryReplaySessionRegisters data on visitors' website-behaviour. This is
used for internal analysis and website optimization.
Maximum Storage Duration: SessionType: HTML Local Storage
* shl.com
vwo
2
_vwo_uuid_v2 [x2]This cookie is set to make split-tests on the website,
which optimizes the website's relevance towards the visitor – the cookie
can also be set to improve the visitor's experience on a website.
Maximum Storage Duration: 1 yearType: HTTP Cookie
* vwo
10
_vis_opt_exp_{CAMPAIGNID}_combiThis cookie is created when a visitor is
chosen for a particular variation for a test. This cookie makes sure that
visitors see the same variation when they revisit the page in the future.
Here the Control has a value of 1, Variation #1 has a value of 2,
Variation #2 has a value of 3, and so on
Maximum Storage Duration: 100 daysType: HTTP Cookie
_vis_opt_exp_{CAMPAIGNID}_excludeThis cookie is created when a visitor has
been excluded from a Test Campaign due to the traffic percentage
specifications. The value is always 1
Maximum Storage Duration: 100 daysType: HTTP Cookie
_vis_opt_exp_{CAMPAIGNID}_splitThis cookie is created when one of the
variations is chosen for the visitor, but the visitor is not yet
redirected to the variation page. It exists so that VWO can verify that
the variation page corresponds to the chosen variation after landing on
the page. The value is >=2 (as 1 corresponds to Control and it’s not
created in case the Control is chosen)
Maximum Storage Duration: 100 daysType: HTTP Cookie
_vis_opt_outThis cookie indicates that the visitor should not be made part
of any campaign. Its value is 1
Maximum Storage Duration: 10 yearsType: HTTP Cookie
_vis_opt_sThis cookie tracks session created for a visitor, i.e., the
number of times the browser was closed and reopened. The value is >=1,
followed by a pipe sign. For example, the value of 2 indicates that the
visitor restarted the browser once while 3 means twice
Maximum Storage Duration: 100 daysType: HTTP Cookie
_vwo_global_opt_outThis cookie is persisted when a visitor opts out of vwo
on all websites in a given browser.
Maximum Storage Duration: 100 daysType: HTTP Cookie
_vwo_ssmThis cookie is used for testing and is created only on sites that
use the HTTP protocol. This is used to check if VWO can create cookies on
them, post which this cookie is deleted.
Maximum Storage Duration: 10 yearsType: HTTP Cookie
_vwo_uuidThis cookie generates a unique id for every visitor and is used
for the report segmentation feature in VWO, and it also allows you to view
data in a more refined manner
Maximum Storage Duration: 10 yearsType: HTTP Cookie
_vwo_uuid_{CAMPAIGNID}This cookie is created for each cross-domain
campaign. It generates a unique id for every visitor and is used for the
report segmentation feature in VWO, and it also allows you to view data in
a more refined manner
Maximum Storage Duration: 10 yearsType: HTTP Cookie
_vis_opt_exp_{CAMPAIGNID}_goal_{GOALID}This cookie is created when a
campaign goal is triggered. This cookie, when created, will always have a
value of 1
Maximum Storage Duration: 100 daysType: HTTP Cookie
* www.shl.com
www.shlglobal.cn
4
journey_start [x4]Used to track users journey to externally linked
resources.
Maximum Storage Duration: SessionType: HTTP Cookie
* Marketing 67
Marketing cookies are used to track visitors across websites. The intention
is to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third-party advertisers.
* Adobe Inc.
3
Learn more about this provider
demconf.jpgSets a unique ID for the visitor, that allows third party
advertisers to target the visitor with relevant advertisement. This
pairing service is provided by third party advertisement hubs, which
facilitates real-time bidding for advertisers.
Maximum Storage Duration: SessionType: Pixel Tracker
demdexVia a unique ID that is used for semantic content analysis, the
user's navigation on the website is registered and linked to offline data
from surveys and similar registrations to display targeted ads.
Maximum Storage Duration: 180 daysType: HTTP Cookie
dpmSets a unique ID for the visitor, that allows third party advertisers
to target the visitor with relevant advertisement. This pairing service is
provided by third party advertisement hubs, which facilitates real-time
bidding for advertisers.
Maximum Storage Duration: 180 daysType: HTTP Cookie
* Casale Media
4
Learn more about this provider
CMIDCollects visitor data related to the user's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been loaded, with the purpose of displaying targeted ads.
Maximum Storage Duration: 1 yearType: HTTP Cookie
CMPROCollects data on visitor behaviour from multiple websites, in order
to present more relevant advertisement - This also allows the website to
limit the number of times that they are shown the same advertisement.
Maximum Storage Duration: 3 monthsType: HTTP Cookie
CMPSCollects visitor data related to the user's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been loaded, with the purpose of displaying targeted ads.
Maximum Storage Duration: 3 monthsType: HTTP Cookie
rumCollects data related to the user's visits to the website, such as the
number of visits, average time spent on the website and what pages have
been loaded, with the purpose of displaying targeted ads.
Maximum Storage Duration: SessionType: Pixel Tracker
* DemandBase
2
Learn more about this provider
tuuidCollects visitor data related to the user's visits to the website,
such as the number of visits, average time spent on the website and what
pages have been loaded, with the purpose of displaying targeted ads.
Maximum Storage Duration: 400 daysType: HTTP Cookie
tuuid_luContains a unique visitor ID, which allows Bidswitch.com to track
the visitor across multiple websites. This allows Bidswitch to optimize
advertisement relevance and ensure that the visitor does not see the same
ads multiple times.
Maximum Storage Duration: 400 daysType: HTTP Cookie
* Google
4
Learn more about this provider
Some of the data collected by this provider is for the purposes of
personalization and measuring advertising effectiveness.
IDEPending
Maximum Storage Duration: 400 daysType: HTTP Cookie
ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are
likely to convert to customers based on the visitor's online behaviour
across websites.
Maximum Storage Duration: SessionType: Pixel Tracker
NIDPending
Maximum Storage Duration: 6 monthsType: HTTP Cookie
pagead/1p-user-list/#Tracks if the user has shown interest in specific
products or events across multiple websites and detects how the user
navigates between sites. This is used for measurement of advertisement
efforts and facilitates payment of referral-fees between websites.
Maximum Storage Duration: SessionType: Pixel Tracker
* LinkedIn
2
Learn more about this provider
bcookieUsed by the social networking service, LinkedIn, for tracking the
use of embedded services.
Maximum Storage Duration: 1 yearType: HTTP Cookie
UserMatchHistoryEnsures visitor browsing-security by preventing cross-site
request forgery. This cookie is essential for the security of the website
and visitor.
Maximum Storage Duration: 1 monthType: HTTP Cookie
* SHL
1
Learn more about this provider
visitor/v200/svrGPCollects data on user behaviour and interaction in order
to optimize the website and make advertisement on the website more
relevant.
Maximum Storage Duration: SessionType: Pixel Tracker
* Sitescout.com
3
Learn more about this provider
_ssumaPresents the user with relevant content and advertisement. The
service is provided by third-party advertisement hubs, which facilitate
real-time bidding for advertisers.
Maximum Storage Duration: 30 daysType: HTTP Cookie
ssiRegisters a unique ID that identifies a returning user's device. The ID
is used for targeted ads.
Maximum Storage Duration: 1 yearType: HTTP Cookie
up/b791a893d3b564e8Pending
Maximum Storage Duration: SessionType: Pixel Tracker
* Soundcloud
1
Learn more about this provider
WIDGET::local::assignmentsUsed by audio-platform SoundCloud to implement,
measure and improve their embedded content/service on the website - The
collection of data also includes visitors’ interaction with embedded
content/service. This can be used for statistics or marketing purposes.
Maximum Storage Duration: PersistentType: HTML Local Storage
* Spotify
1
Learn more about this provider
sp_landingUsed to implement audio-content from Spotify on the website. Can
also be used to register user interaction and preferences in context with
audio-content - This can serve statistics and marketing purposes.
Maximum Storage Duration: 1 dayType: HTTP Cookie
* Tapad
4
Learn more about this provider
idsync/ex/receive/checkThis cookie is set by the audience manager of the
website to determine the time and frequencies of visitor data
synchronization - cookie data synchronization is used to synchronize and
gather visitor data from several websites.
Maximum Storage Duration: SessionType: Pixel Tracker
TapAd_3WAY_SYNCSUsed for data-synchronization with advertisement networks.
Maximum Storage Duration: 2 monthsType: HTTP Cookie
TapAd_DIDUsed to determine what type of devices (smartphones, tablets,
computers, TVs etc.) is used by a user.
Maximum Storage Duration: 2 monthsType: HTTP Cookie
TapAd_TSUsed to determine what type of devices (smartphones, tablets,
computers, TVs etc.) is used by a user.
Maximum Storage Duration: 2 monthsType: HTTP Cookie
* Telaria
3
Learn more about this provider
syncCollects data on user behaviour and interaction in order to optimize
the website and make advertisement on the website more relevant.
Maximum Storage Duration: SessionType: Pixel Tracker
tv_UIDMPending
Maximum Storage Duration: 400 daysType: HTTP Cookie
tvidPresents the user with relevant content and advertisement. The service
is provided by third-party advertisement hubs, which facilitate real-time
bidding for advertisers.
Maximum Storage Duration: 1 yearType: HTTP Cookie
* YouTube
23
Learn more about this provider
#-#Used to track user’s interaction with embedded content.
Maximum Storage Duration: SessionType: HTML Local Storage
__Secure-ROLLOUT_TOKENPending
Maximum Storage Duration: 180 daysType: HTTP Cookie
iU5q-!O9@$Registers a unique ID to keep statistics of what videos from
YouTube the user has seen.
Maximum Storage Duration: SessionType: HTML Local Storage
LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded
content.
Maximum Storage Duration: SessionType: HTTP Cookie
LogsDatabaseV2:V#||LogsRequestsStoreUsed to track user’s interaction with
embedded content.
Maximum Storage Duration: PersistentType: IndexedDB
nextIdUsed to track user’s interaction with embedded content.
Maximum Storage Duration: SessionType: HTTP Cookie
remote_sidNecessary for the implementation and functionality of YouTube
video-content on the website.
Maximum Storage Duration: SessionType: HTTP Cookie
requestsUsed to track user’s interaction with embedded content.
Maximum Storage Duration: SessionType: HTTP Cookie
ServiceWorkerLogsDatabase#SWHealthLogNecessary for the implementation and
functionality of YouTube video-content on the website.
Maximum Storage Duration: PersistentType: IndexedDB
TESTCOOKIESENABLEDUsed to track user’s interaction with embedded content.
Maximum Storage Duration: 1 dayType: HTTP Cookie
VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with
integrated YouTube videos.
Maximum Storage Duration: 180 daysType: HTTP Cookie
YSCRegisters a unique ID to keep statistics of what videos from YouTube
the user has seen.
Maximum Storage Duration: SessionType: HTTP Cookie
yt.innertube::nextIdRegisters a unique ID to keep statistics of what
videos from YouTube the user has seen.
Maximum Storage Duration: PersistentType: HTML Local Storage
yt.innertube::requestsRegisters a unique ID to keep statistics of what
videos from YouTube the user has seen.
Maximum Storage Duration: PersistentType: HTML Local Storage
ytidb::LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded
content.
Maximum Storage Duration: PersistentType: HTML Local Storage
YtIdbMeta#databasesUsed to track user’s interaction with embedded content.
Maximum Storage Duration: PersistentType: IndexedDB
yt-remote-cast-availableStores the user's video player preferences using
embedded YouTube video
Maximum Storage Duration: SessionType: HTML Local Storage
yt-remote-cast-installedStores the user's video player preferences using
embedded YouTube video
Maximum Storage Duration: SessionType: HTML Local Storage
yt-remote-connected-devicesStores the user's video player preferences
using embedded YouTube video
Maximum Storage Duration: PersistentType: HTML Local Storage
yt-remote-device-idStores the user's video player preferences using
embedded YouTube video
Maximum Storage Duration: PersistentType: HTML Local Storage
yt-remote-fast-check-periodStores the user's video player preferences
using embedded YouTube video
Maximum Storage Duration: SessionType: HTML Local Storage
yt-remote-session-appStores the user's video player preferences using
embedded YouTube video
Maximum Storage Duration: SessionType: HTML Local Storage
yt-remote-session-nameStores the user's video player preferences using
embedded YouTube video
Maximum Storage Duration: SessionType: HTML Local Storage
* img.en25.com
1
ELOQUARegisters a unique ID that identifies the user's device upon return
visits. Used for auto-populating forms and to validate if a certain
contact is registered to an email group.
Maximum Storage Duration: 13 monthsType: HTTP Cookie
* spotify.com
d1rx8vrt2hn1hc.cloudfront.net
2
sp_t [x2]Used to implement audio-content from Spotify on the website. Can
also be used to register user interaction and preferences in context with
audio-content - This can serve statistics and marketing purposes.
Maximum Storage Duration: 1 yearType: HTTP Cookie
* up.pixel.ad
3
cntr_attr [x3]Collects data on user behaviour and interaction in order to
optimize the website and make advertisement on the website more relevant.
Maximum Storage Duration: PersistentType: HTML Local Storage
* www.shl.com
www.shlglobal.cn
10
utm_campaign [x2]Collects information on user preferences and/or
interaction with web-campaign content - This is used on
CRM-campaign-platform used by website owners for promoting events or
products.
Maximum Storage Duration: 1 yearType: HTTP Cookie
utm_content [x2]Used to send data to Google Analytics about the visitor's
device and behavior. Tracks the visitor across devices and marketing
channels.
Maximum Storage Duration: 1 yearType: HTTP Cookie
utm_medium [x2]Collects information on user preferences and/or interaction
with web-campaign content - This is used on CRM-campaign-platform used by
website owners for promoting events or products.
Maximum Storage Duration: 1 yearType: HTTP Cookie
utm_source [x2]Determines how the user accessed the website. This
information is used by the website operator in order to measure the
efficiency of their marketing.
Maximum Storage Duration: 1 yearType: HTTP Cookie
utm_term [x2]Determines how the user accessed the website. This
information is used by the website operator in order to measure the
efficiency of their marketing.
Maximum Storage Duration: 1 yearType: HTTP Cookie
* Unclassified 9
Unclassified cookies are cookies that we are in the process of classifying,
together with the providers of individual cookies.
* 0b3b524c1283.76256432.eu-central-1.token.awswaf.com
1
aws_waf_referrerPending
Maximum Storage Duration: PersistentType: HTML Local Storage
* Amazon
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Learn more about this provider
reduxPersist%3AlocalStoragePending
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reduxPersist%3AtutorialPending
Maximum Storage Duration: 7 daysType: HTTP Cookie
* Anchor FM
5
Learn more about this provider
anchor-website#keyvaluepairsPending
Maximum Storage Duration: PersistentType: IndexedDB
anchor-website#local-forage-detect-blob-supportPending
Maximum Storage Duration: PersistentType: IndexedDB
com.spotify.single.item.cache:anchor-public-websitePending
Maximum Storage Duration: PersistentType: HTML Local Storage
ES|s4p-hosted|INSTALLATION_IDPending
Maximum Storage Duration: PersistentType: HTML Local Storage
ES|s4p-hosted|STORAGE_IDPending
Maximum Storage Duration: PersistentType: HTML Local Storage
* toolassets.haptikapi.com
1
appExpandedCountPending
Maximum Storage Duration: PersistentType: HTML Local Storage
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VIEW OUR FREQUENTLY ASKED QUESTIONS:
CATEGORY FAQ
I HAVE BEEN INVITED TO COMPLETE AN ASSESSMENT. HOW DO I ACCESS MY TEST?
The first time you visit the TalentCentral™ platform to complete an assessment,
you will need to create an account.
Click on the link in your invitation email (highlighted in yellow in the below
screenshot):
The following page will be displayed. Click on Create Account
Enter your details in the required fields and click on Sign Up. You will need to
make sure that you remember the password you have chosen so you can log back in
at a later time, if required.
Please follow the on-screen instructions to proceed to your assessment.
If you did not find an answer to your query in this article, please try one of
the following articles:
- The invitation email asks me to log in with my existing password, but it
doesn't let me log in. What password should I be using?
- What should I do if I have forgotten my password?
- What should I do if I have forgotten my username?
If you have any questions, please get in touch with your local Technical Support
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WHAT DO I DO IF I AM GETTING AN ERROR CODE?
If you're receiving an error message when trying to access your assessment,
please clear your browser's cache and history data, and load the assessment
again. Should the error persist, please check the following solutions:
Error 404
Error 403
Error 502 (Bad gateway)
Error: This site is currently unavailable while we perform scheduled release
activities.
Error: This assessment was previously closed before completion and needs to be
reset.
Error: Oops, there's an error.
Error: There has been an error processing your request.
If you have any questions, please get in touch with your local Technical Support
team by using the Contact Form widget on the right side of this page.
Error 404
The error #404 may be presented if the link you are using is broken. We would
advise to copy the entire link and paste this directly into the address bar.
If this error occurs, please contact us as soon as possible by using the Contact
Form widget on the right side of this page.
Error 403
Error 403 indicates that your access to the URL is forbidden. For SHL systems,
this error often appears on integrated sites during system maintenance. Please
try accessing your assessment after the maintenance window. Please click What
should I do when the test system is not available due to maintenance activities?
for more information on planned releases. If you believe the error is not caused
by system maintenance, please contact your recruiter.
If you require further assistance, please get in touch with us by clicking on
the Contact Form widget on the right side of this page.
Error 502 (Bad gateway)
This error normally appears when the server is down and is timing out. If this
error occurs, please contact us as soon as possible by using the Contact Form
widget on the right side of this page.
Error: This site is currently unavailable while we perform scheduled release
activities.
Please click What should I do when the test system is not available due to
maintenance activities? for more information on planned releases.
Error: This assessment was previously closed before completion and needs to be
reset.
This error indicates you have (been) previously logged out of the system while
completing your test. Please contact your recruiter or Technical Support team to
get your assessment reset.
You can get in touch with your local Technical Support team by using the Contact
Form widget on the right side of this page.
Error: Oops, there's an error.
If this error occurs, please clear your browsing history and try again. If the
problem persists, please contact us as soon as possible by using the Contact
Form widget on the right side of this page.
Error: There has been an error processing your request.
If this error occurs, please clear your browsing history and try again. If the
problem persists, please contact us as soon as possible by using the Contact
Form widget on the right side of this page.
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I HAVE COMPLETED MY TEST(S). HOW DO I GET MY RESULTS?
Once you have completed your test(s), the company you are taking the test(s) for
will be notified that your results are ready.
In order to keep your results confidential, only the person chosen as the
results recipient at the company you are taking the test(s) for, will have
access to your results. For this reason, SHL support teams will not be able to
provide you with your results. However, we can confirm whether or not you have
completed your test(s).
For feedback on your performance, or for information about the next stage of the
process, please contact the company you are taking the test(s) for directly. As
SHL support teams are unable to provide company contact details, please refer to
your initial communication from them or to the company's website. Please note
that the extent of the feedback you receive will be at the company's discretion.
If you have any questions, please get in touch with your local Technical Support
team by using the Contact Form widget on the right side of this page.
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I HAVE DYSLEXIA, A VISUAL IMPAIRMENT OR OTHER CONDITION AND I WILL NEED EXTRA
TIME FOR THE ASSESSMENT. WHO CAN I CONTACT?
Test time extensions require approval from the company you are taking the test
for.
Please refer back to your recruiter to see if you are eligible for additional
time to complete time restricted assessment(s).
You may be required by the recruiter to provide evidence of your condition.
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I HAVE BEEN ASKED TO COMPLETE A VIDEO INTERVIEW TEST. HOW DOES IT WORK?
When you take our Video Interview test, your responses will be recorded via
headphones and webcam, and you will be scored based on your responses. You will
need the following before you attempt the test:
* PC or laptop
* Webcam connected to the system or built-in laptop webcam
* Headphones with microphone (some systems offer built in microphone option;
please do not use wireless headphones)
* Uninterrupted internet network (min speed of 256Kbps)
If you have any questions, please get in touch with your local Technical Support
team by using the Contact Form widget on the right side of this page.
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WHERE CAN I FIND A BROWSER ANALYZER TO SEE IF MY COMPUTER SETTINGS ARE
COMPATIBLE WITH THE ASSESSMENT?
Please click here to check if your browser is compatible with the assessment. If
you require additional assistance configuring your computer settings, please use
the form at the bottom of the browser check screen to send the information to
our support team.
If you have any questions, please get in touch with your local Technical Support
team by using the Contact Form widget on the right side of this page.
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CAN YOU DELETE MY DATA?
We can check our systems to delete any data that we hold on you as a data
controller. This would include any time where you have 1) called in directly for
support, 2) if you have taken any practice tests on our site or 3) if you are
registered to receive marketing information from SHL. Unless there is a pending
legal action or dispute which would require us to retain your personal
information until the matter is resolved, we will delete your personal
information that we hold as a data controller.
For any personal data in relation to an assessment that you have taken for
another organisation or potential employer, you will need to relay this question
to your employer or potential employer directly as we cannot delete candidate
data without our client’s express permission as they are the controller of your
personal information. Please ensure to provide your employer or potential
employer with the information below, in order for them to instruct us to process
your request.
Please provide the client with the following details:
the assessment type and date completed;
full name and email address you used; and
the name of the organisation for whom you took the assessment at the request of
a specific organization (i.e., as part of an application for employment).
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ATTEMPTING VIDEO ASSESSMENT
1. What is the test all about?
This is an AI driven Online Interview platform where your responses will be
recorded via headphone and webcam and you will be scored based on the respones
recorded.
2. What is the test duration?
20-25 mins
3) What are the technical requirements to take the test?
Answer: The test has 4 basic requirements:
A Personal Computer / Laptop
A Webcam connected to the System (Not required in case of Laptop with functional
in-built Webcam)
Headphones with microphone
Smooth and uninterrupted Internet connectivity; Download and Upload Speed of
minimum 1 Mbps (throughout the testing session, which will last for
approximately 20 minutes)
4) Candidate unable to hear on testing page
Answer: Please check whether access to microphone is provided while at video
testing page; if you were not prompted for the same, please go to your browser
settings à site setting àallow microphone.
Please prefer using Mozilla Firefox for the assessment, you will be prompted to
provide access to both the webcam and microphone that you will have to ‘allow’.
5) Candidate is unable to see himself/herself on video testing page
Answer: Please see if you have provided access to your webcam while at video
testing page, if you were not prompted for the same, please go to your browser
settings and allow webcam.
Please prefer using Mozilla Firefox for the assessment you will be prompted to
provide access to both webcam and microphone that you will have to approve.
6) Not able to hear properly in video testing page/there is some noise
Answer: Please close the test window and login again using Mozilla Firefox
preferably and when prompted for allowing access to your Microphone please
select Microphone tagged with ‘High-Definition Audio’. Do not use the Default
Microphone in the dropdown.
7) Test got logged out stating ‘Microphone was unplugged’
Answer: Please close the test window and login again, the test will not allow
you to move ahead without the Microphone. Please check if the microphones are
plugged in properly and start test again.
8) Test logged out stating ‘Illegal window switch detected
Answer: You are not allowed to open any other Browser / Switch between the Test
Screen and other widows/ Minimize the Test Window. The Test will get locked
permanently if a candidate is found switching through windows while taking the
Test. Please connect with the HR/Recruiter that brought you this opportunity for
further steps.
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HOW DO I TURN OFF MY POP-UP BLOCKER IN FIREFOX, GOOGLE CHROME AND SAFARI?
Some assessments run in a separate pop-up window. Pop-up blockers on your PC can
prevent your test window from opening. Active pop-up blockers should be
disabled. It may be useful to note that all modern browsers have a pop-up
blocker pre-installed. This may also be the case with some anti-virus software
packages and toolbars. Please read the manual that came with your anti-virus
software to find out how you can temporarily disable your pop-up blockers.
Microsoft Edge:
1) Click on the 3 dots in the top right corner of the browser window
2) Click Settings
3) Select the View Advanced settings option
4) Slide the Block pop-ups option to Off
Firefox:
(older versions of Firefox)
1) Click on the Firefox button
2) Click on Options, then Options again
3) Go to the Content tab
4) Deselect Block Pop-up Windows
5) Click OK
(Firefox version 57 onwards)
1) Go to the Open Menu icon (3 horizontal lines) and click Options
2) Click Privacy and Security
3) Go to the Permissions section
4) Deselect Block pop-up windows
Google Chrome:
(older versions of Google Chrome)
1) Go to the Settings icon (3 horizontal lines) and click Settings
2) Scroll down and click on Show Advanced Settings...
3) Click Content Settings under Privacy
4) Scroll down to the Pop Ups section and choose Allow all sites to show pop-ups
(Google Chrome version 63 onwards)
1) Go to the Customise and control Google Chrome icon (3 dots) and click
Settings
2) Scroll down and click on the Advanced button
3) Click Content Settings under Privacy and Security
4) Click on the Pop Ups section and allow pop-ups
Safari (Mac only):
1) Click on Safari
2) Click on Preferences
3) Go to Websites
4) De-select Block pop-up windows
If you have any questions, please get in touch with your local Technical Support
team by using the Contact Form widget on the right side of this page.
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I’M GETTING AN ERROR ON MY TEST, HOW CAN I FIX IT?
Please note this article applies to the AMCAT / TalentCentral+ Candidate
Experience for assessments – if the code you have received is not listed please
Contact Us
1. Error Code IC200
You are logging in with an Invalid username and/or password, we request you to
check your credentials again and try to log back in the test, the credentials
are case sensitive.
2. Error Code LEX200
Your test has been invalidated. You will not be able to resume your test. Please
contact the person who asked you to complete the test for further details.
3. Error Code TC100
You have either completed or submitted your test. You will not be able to resume
your test. Please contact the person who asked you to complete the test for
further details.
4. Error Code LEX100
Your test login credentials have expired. You will not be able to attempt the
test. Please contact the person who asked you to complete the test for further
details.
5. Error Code ETA100
Your test is not yet activated. Please try again during your assigned testing
window.
6. Other Error Codes
Error Code
Reason
AUD100
You have been logged out because audio recording could not be started
CAP100
Your Captcha information does not match
DCH100
You are attempting to login from a different device. Please log in from your
original test device
DCO100
This assessment is not supported on a Mac, please continue your assessment in
Windows
FIP100
Access denied. You are attempting to log in from a forbidden IP address [%s]
FSI100
The user has been logged out because they have misused the 'full-screen'
function
GLL100
You have been logged out of the test because your location could not be detected
or because location information was blocked
GLL200
Unable to capture geo location
HWI100
Audio playback failed. Please check your computer's speakers and microphone
IC100
Invalid SVAR ID requested
IC200
Invalid username and/or password. Please try again
IC300
Security question answer not found
IC400
Security question information not provided. Cannot proceed
IC500
SVAR ID not registered
IC600
Username and password not found
LEX300
SVAR ID expired
LEX400
Resume Test: 0 Attempts Left
MIC100
You have been logged out because your microphone got disconnected
MIC200
You have been logged out because your microphone was disconnected while
recording
MIC300
You have been logged out because your microphone is not connected.
MIC400
Try the SVAR test again using a different microphone
MIC500
If you are unable to configure the microphone, exit the test and contact the
person who asked you to complete the test for further details
NE100
Could not play the necessary audio files. Please check your network connection
and try again
NE200
Could not submit your response to server. Please check your network connection
and try again
NE300
Could not upload the recorded audio. Please check your network connection. Check
your firewall settings to enable audio file uploads.
NE400
Cannot connect to server. Please try again
NE500
Could not connect to network. Please wait for two minutes and try again
OFF100
The user has been logged out because they have gone 'off-focus' by switching
browsers
PNS100
Access denied, platform not supported. Please take the test on the desktop to
have a seamless experience
PSL100
The user has been logged out because they have used the 'print screen' function
too many times
RES100
You have exceeded the allowed count for resuming the test. You will no longer be
able to resume the test
RES200
You must wait %time% minutes after logging out before you log in again
RL100
You are attempting to log in with the wrong test URL
RP100
The user has been logged out because the invigilator has terminated the
assessment due to a violation of the assessment rules
RP101
The user has been logged out because of connectivity issues. Please try again
after a few minutes
RP102
The user has been logged out because of connectivity issues. Please try again
after a few minutes
RP103
The user has been logged out because of connectivity issues. Please try again
after a few minutes
TE100
Cannot proceed as the allotted time for the test has already expired
WCI100
You have been logged out of the test because your webcam could not be detected
or because your webcam was blocked. Please connect your webcam and try again.
WCI200
We are unable to detect a camera on your device. A camera is mandatory for
online proctoring of this test. You have been logged out of the test. Please
make sure your camera is connected and try again.
WCI300
You have been logged out of the test because your webcam could not be detected
or because your webcam was blocked. Please connect your webcam and try again
WCI400
The user has been logged out because the image could not be captured
WCI500
Cannot enable camera for video recording
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WHAT ARE THE SYSTEM REQUIREMENTS FOR SHL SYSTEMS?
Please note your system settings may differ from the below depending on the
assessments you are completing.
You will need to use a computer that meets the following recommended system
requirements:
Connection speed
You should use a 56Kb, or faster, Internet connection to get the best
experience.
Please use a 1Mb per second, or faster, Internet connection for video-based
assessments.
Pop-up windows
Please disable any pop-up blocking software, that may prevent the test from
downloading, before attempting the tests. University or company networks may
have restrictions in place so please check with your local systems administrator
first.
Supported components are ones that we have thoroughly tested and certified for
use with the assessment system. We strongly recommend you use one of the
following:
Supported Internet browsers
- Google Chrome Version 50 and higher (Windows, Mac)
- Mozilla Firefox Version 50 and higher (Windows, Mac)
- Safari Version 11 and higher (Windows, Mac)
- Microsoft Edge Version 80 and higher (Windows)
Supported operating systems
- Apple Mac OS 11.x (up to Mac OS X v11.2 1 - Big Sur)
- Microsoft Windows 10, 8, 7, Vista
Some of our assessments require you to have a display applet installed.
Supported display applets
- Active Scripting (or JavaScript)
- ActiveX Controls and Plug-ins
- Java Runtime Environment (virtual machine)
Auto translate
When using Microsoft Edge please ensure you disable the page translation
function.
When the translate function is enabled the translate button is shown in blue in
the address bar:
Please click on the translate button and click on Show Original.
Please note, most browsers, and their components, can be downloaded from the
supplier's website for free. Click here to check your settings now.
If you have any questions, please get in touch with your local Technical Support
team by using the Contact Form widget on the right side of this page.
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