support.goodgamestudios.com Open in urlscan Pro
34.252.109.34  Public Scan

Submitted URL: http://support.goodgamestudios.com/
Effective URL: https://support.goodgamestudios.com/
Submission: On November 24 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

POST /ticket/lang/en

<form id="support-form" autocomplete="off" method="post" target="ajax-temp" enctype="multipart/form-data" encoding="multipart/form-data" action="/ticket/lang/en">
  <div class="form-field field-n" data-acpt="input-field-n">
    <div class="form-element">
      <input type="hidden" id="n" name="n" value="0">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-i" data-acpt="input-field-i">
    <div class="form-element">
      <input type="hidden" id="i" name="i" value="0">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-ipAddress" data-acpt="input-field-ipAddress">
    <div class="form-element">
      <input type="hidden" id="ipAddress" name="ipAddress" value="37.58.57.4">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-data" data-acpt="input-field-data">
    <div class="form-element">
      <input type="hidden" id="data" name="data">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-pid" data-acpt="input-field-pid">
    <div class="form-element">
      <input type="hidden" id="pid" name="pid">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-uid" data-acpt="input-field-uid">
    <div class="form-element">
      <input type="hidden" id="uid" name="uid">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-g" data-acpt="input-field-g">
    <div class="form-field-description">
      <label data-acpt="field-label" class="form-field-label field-name"> Game * <span data-acpt="field-hint" class="tooltip-icon hidden" data-tooltip=""></span>
      </label>
    </div>
    <div class="form-element">
      <select id="g" name="g">
        <option value="15_0">Big Farm</option>
        <option value="38_0">Big Farm Mobile Harvest</option>
        <option selected="selected" value="12_0">Empire</option>
        <option value="16_0">Empire: Four Kingdoms</option>
        <option value="4_0">Gangster</option>
        <option value="1_0">Poker</option>
        <option value="41_0">Empire World War III</option>
        <option value="50_0">Empire: Age of Knights</option>
        <option value="51_0">Big Farm Story</option>
        <option value="65_0">Home &amp; Garden: Design Makeover</option>
        <option value="107_0">Sunshine Island</option>
      </select>
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-network_instance_id" data-acpt="input-field-network_instance_id">
    <div class="form-field-description">
      <label data-acpt="field-label" class="form-field-label field-name"> Server * <span data-acpt="field-hint" class="tooltip-icon"
          data-tooltip="If you don't know your game server, you can check the welcome email you received or go to the game login screen. If you are playing in a social network, please select the social network from the drop-down menu."></span>
      </label>
    </div>
    <div class="form-element">
      <select id="network_instance_id" name="network_instance_id">
        <optgroup label="General / www">
          <option value="1_35">General / www - Arab League 1</option>
          <option value="1_36">General / www - Asia 1</option>
          <option value="1_22">General / www - Australia 1</option>
          <option value="1_45">General / www - Beyond the Horizon 1</option>
          <option value="1_20">General / www - Brazil 1</option>
          <option value="1_16">General / www - Bulgaria 1</option>
          <option value="1_27">General / www - China 1</option>
          <option value="1_37">General / www - Chinese (traditional) 1</option>
          <option value="1_4">General / www - Czech Republic 1</option>
          <option value="1_34">General / www - Egypt 1</option>
          <option value="1_3">General / www - France 1</option>
          <option value="1_2">General / www - Germany 1</option>
          <option value="1_28">General / www - Greece 1</option>
          <option value="1_25">General / www - Hispanic America 1</option>
          <option value="1_12">General / www - Hungary 1</option>
          <option value="1_17">General / www - Hungary 2</option>
          <option value="1_26">General / www - India 1</option>
          <option value="1_1">General / www - International 1</option>
          <option value="1_7">General / www - International 2</option>
          <option value="1_43">General / www - International 3</option>
          <option value="1_9">General / www - Italy 1</option>
          <option value="1_24">General / www - Japan 1</option>
          <option value="1_29">General / www - Lithuania 1</option>
          <option value="1_11">General / www - Netherlands 1</option>
          <option value="1_13">General / www - Nordic 1</option>
          <option value="1_42">General / www - Outer Realms 1</option>
          <option value="1_47">General / www - Outer Realms 2</option>
          <option value="1_5">General / www - Poland 1</option>
          <option value="1_6">General / www - Portuguese 1</option>
          <option value="1_15">General / www - Romania 1</option>
          <option value="1_14">General / www - Russia 1</option>
          <option value="1_32">General / www - Saudi Arabia 1</option>
          <option value="1_18">General / www - Slovakia 1</option>
          <option value="1_23">General / www - South Korea 1</option>
          <option value="1_8">General / www - Spain 1</option>
          <option value="1_38">General / www - Spain 2</option>
          <option value="1_10">General / www - Turkey 1</option>
          <option value="1_33">General / www - United Arab Emirates 1</option>
          <option value="1_19">General / www - United Kingdom 1</option>
          <option value="1_21">General / www - United States 1</option>
          <option value="1_46">General / www - World 1</option>
        </optgroup>
        <optgroup label="Meinvz">
          <option value="5_1">Meinvz</option>
        </optgroup>
        <optgroup label="Naszaklasa">
          <option value="11_1">Naszaklasa</option>
        </optgroup>
        <optgroup label="Spil jetztspielen.de">
          <option value="26_1">Spil jetztspielen.de</option>
        </optgroup>
        <optgroup label="Spil jeux.fr">
          <option value="28_1">Spil jeux.fr</option>
        </optgroup>
        <optgroup label="Spil gioco.it">
          <option value="29_1">Spil gioco.it</option>
        </optgroup>
        <optgroup label="Spil gry.pl">
          <option value="30_1">Spil gry.pl</option>
        </optgroup>
        <optgroup label="Spil spielen.com">
          <option value="33_1">Spil spielen.com</option>
        </optgroup>
        <optgroup label="Spil agame.com">
          <option value="34_2">Spil agame.com</option>
        </optgroup>
        <optgroup label="Spil jeu.fr">
          <option value="35_1">Spil jeu.fr</option>
        </optgroup>
        <optgroup label="Spil games.co.uk">
          <option value="36_2">Spil games.co.uk</option>
        </optgroup>
        <optgroup label="Spil gamesgames.com">
          <option value="37_2">Spil gamesgames.com</option>
        </optgroup>
        <optgroup label="Spil juegos.com">
          <option value="38_2">Spil juegos.com</option>
        </optgroup>
        <optgroup label="Spil ourgames.ru">
          <option value="39_3">Spil ourgames.ru</option>
        </optgroup>
        <optgroup label="Spil spela.se">
          <option value="40_1">Spil spela.se</option>
        </optgroup>
        <optgroup label="Spil spel.se">
          <option value="51_1">Spil spel.se</option>
        </optgroup>
        <optgroup label="Spil flashgames.ru">
          <option value="52_3">Spil flashgames.ru</option>
        </optgroup>
        <optgroup label="Spil spel.nl">
          <option value="53_1">Spil spel.nl</option>
        </optgroup>
        <optgroup label="Spil zapjuegos.com">
          <option value="54_2">Spil zapjuegos.com</option>
        </optgroup>
        <optgroup label="Spil game.co.in">
          <option value="55_3">Spil game.co.in</option>
        </optgroup>
        <optgroup label="Spil clickjogos.com">
          <option value="56_2">Spil clickjogos.com</option>
        </optgroup>
        <optgroup label="Spil ojogos.pt">
          <option value="57_2">Spil ojogos.pt</option>
        </optgroup>
        <optgroup label="Spil spelletjes.nl">
          <option value="58_1">Spil spelletjes.nl</option>
        </optgroup>
        <optgroup label="Spil ojogos.com.br">
          <option value="59_2">Spil ojogos.com.br</option>
        </optgroup>
        <optgroup label="Spil games.co.id">
          <option value="61_3">Spil games.co.id</option>
        </optgroup>
        <optgroup label="Spil giochi.it">
          <option value="63_1">Spil giochi.it</option>
        </optgroup>
        <optgroup label="Spielaffe.de">
          <option value="64_1">Spielaffe.de</option>
        </optgroup>
        <optgroup label="Kraloyun.com">
          <option value="65_2">Kraloyun.com</option>
        </optgroup>
        <optgroup label="Spil hyves.nl">
          <option value="66_3">Spil hyves.nl</option>
        </optgroup>
        <optgroup label="Spil oyunoyna.com">
          <option value="67_3">Spil oyunoyna.com</option>
        </optgroup>
        <optgroup label="one.lt">
          <option value="68_1">One.lt</option>
        </optgroup>
        <optgroup label="kanobu.ru">
          <option value="69_1">Kanobu.ru</option>
        </optgroup>
        <optgroup label="qip.ru">
          <option value="70_1">Qip.ru</option>
        </optgroup>
        <optgroup label="draugas.lt">
          <option value="71_1">Draugas.lt</option>
        </optgroup>
        <optgroup label="SSO">
          <option value="73_36">SSO - Asia 1</option>
          <option value="73_1">SSO - International 1</option>
        </optgroup>
        <optgroup label="kongregate.com">
          <option value="74_22">Kongregate.com - Australia 1</option>
          <option value="74_20">Kongregate.com - Brazil 1</option>
          <option value="74_16">Kongregate.com - Bulgaria 1</option>
          <option value="74_27">Kongregate.com - China 1</option>
          <option value="74_4">Kongregate.com - Czech Republic 1</option>
          <option value="74_3">Kongregate.com - France 1</option>
          <option value="74_2">Kongregate.com - Germany 1</option>
          <option value="74_28">Kongregate.com - Greece 1</option>
          <option value="74_25">Kongregate.com - Hispanic America 1</option>
          <option value="74_12">Kongregate.com - Hungary 1</option>
          <option value="74_17">Kongregate.com - Hungary 2</option>
          <option value="74_26">Kongregate.com - India 1</option>
          <option value="74_1">Kongregate.com - International 1</option>
          <option value="74_7">Kongregate.com - International 2</option>
          <option value="74_9">Kongregate.com - Italy 1</option>
          <option value="74_24">Kongregate.com - Japan 1</option>
          <option value="74_29">Kongregate.com - Lithuania 1</option>
          <option value="74_11">Kongregate.com - Netherlands 1</option>
          <option value="74_13">Kongregate.com - Nordic 1</option>
          <option value="74_5">Kongregate.com - Poland 1</option>
          <option value="74_6">Kongregate.com - Portuguese 1</option>
          <option value="74_15">Kongregate.com - Romania 1</option>
          <option value="74_14">Kongregate.com - Russia 1</option>
          <option value="74_18">Kongregate.com - Slovakia 1</option>
          <option value="74_23">Kongregate.com - South Korea 1</option>
          <option value="74_8">Kongregate.com - Spain 1</option>
          <option value="74_10">Kongregate.com - Turkey 1</option>
          <option value="74_19">Kongregate.com - United Kingdom 1</option>
          <option value="74_21">Kongregate.com - United States 1</option>
        </optgroup>
        <optgroup label="bigfishgames.com">
          <option value="75_21">Bigfishgames.com - United States 1</option>
        </optgroup>
        <optgroup label="kibagames.com">
          <option value="80_7">Kibagames.com - International 2</option>
        </optgroup>
        <optgroup label="id.net">
          <option value="81_7">Id.net - International 2</option>
        </optgroup>
        <optgroup label="Spil mousebreaker.com">
          <option value="84_1">Spil mousebreaker.com - International 1</option>
        </optgroup>
        <optgroup label="VKontakte">
          <option value="86_14">VKontakte - Russia 1</option>
        </optgroup>
        <optgroup label="Odnoklassniki">
          <option value="87_14">Odnoklassniki - Russia 1</option>
        </optgroup>
        <optgroup label="My Mail.ru">
          <option value="88_14">My Mail.ru - Russia 1</option>
        </optgroup>
      </select>
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-serverMaintananceWindow visible" data-acpt="input-field-serverMaintananceWindow">
    <div class="form-element">
      <div class="form-error-block"><span></span></div>
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-uname" data-acpt="input-field-uname">
    <div class="form-field-description">
      <label data-acpt="field-label" class="form-field-label field-name"> Player name * <span data-acpt="field-hint" class="tooltip-icon" data-tooltip="Please enter your player name here if the field is empty."></span>
      </label>
    </div>
    <div class="form-element">
      <input type="text" id="uname" name="uname">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-email" data-acpt="input-field-email">
    <div class="form-field-description">
      <label data-acpt="field-label" class="form-field-label field-name"> Email * <span data-acpt="field-hint" class="tooltip-icon" data-tooltip="Please enter a valid email address here."></span>
      </label>
    </div>
    <div class="form-element">
      <input type="email" id="email" name="email">
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-playerFoundWindow visible" data-acpt="input-field-playerFoundWindow">
    <div class="form-element">
      <div class="form-error-block"><span></span></div>
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="form-field field-subject" data-acpt="input-field-subject">
    <div class="form-field-description">
      <label data-acpt="field-label" class="form-field-label field-name"> Subject * <span data-acpt="field-hint" class="tooltip-icon" data-tooltip="Choose the appropriate subject line here."></span>
      </label>
    </div>
    <div class="form-element">
      <select id="subject" name="subject">
        <option value="x">-- please choose one --</option>
        <option value="a0">Login problem</option>
        <option value="a1">Payment</option>
        <option value="a2">In-game loss</option>
        <option value="a3">Technical problem/bug</option>
        <option value="a4">Account management</option>
        <option value="a5">Report a player</option>
      </select>
      <div class="error-message error-parent hidden">
        <span class="icon-error"></span>
        <span class="error-text">
        </span>
      </div>
    </div>
  </div>
  <div class="additional-file-hidden" id="attach-file" data-acpt="attach-additional-file">Attach another file</div>
  <div class="added-file-element-hidden">
    <input class="additional-file hidden" type="file">
    <span class="remove-file remove-cross">x</span>
  </div>
  <span data-acpt="clean-main-file" class="clear-file remove-cross hidden">x</span>
</form>

Text Content

MENU
 * Games
 * Community
 * Support
 * Career
 * Company
   * About
   * Timeline
   * Press
     * Materials
   * Partners
   * Publishing
   * Contact
   * Blog

 * Games
 * Community
 * Support
 * Career
 * Company
   * About
   * Timeline
   * Press
     * Materials
   * Partners
   * Publishing
   * Contact
   * Blog




GOODGAME STUDIOS SUPPORT

Welcome to Goodgame Studios support!

Please select your game and read through the most frequently asked questions
about the game (FAQ). If this doesn't answer your question, you can also try the
forum. You also have the option to fill out a support request to contact the
team and solve the issue as soon as possible!


Language: en
 * DE
   
 * EN
   
 * ES
   
 * FR
   
 * IT
   
 * JA
   
 * PL
   
 * PT
   
 * RU
   

Empire
 * Big Farm
 * Big Farm Mobile Harvest
 * Empire
 * Empire: Four Kingdoms
 * Gangster
 * Poker
 * Empire World War III
 * Empire: Age of Knights
 * Big Farm Story
 * Home & Garden: Design Makeover
 * Sunshine Island

FAQ



EMAIL SUPPORT FORM FOR EMPIRE (EN)

If you couldn't find an answer to your question in either the FAQ or the forum,
fill out a support form here!

An error occurred. Sorry for the inconvenience, please try again later.
Game *
Big Farm Big Farm Mobile Harvest Empire Empire: Four Kingdoms Gangster Poker
Empire World War III Empire: Age of Knights Big Farm Story Home & Garden: Design
Makeover Sunshine Island

Server *
General / www - Arab League 1General / www - Asia 1General / www - Australia
1General / www - Beyond the Horizon 1General / www - Brazil 1General / www -
Bulgaria 1General / www - China 1General / www - Chinese (traditional) 1General
/ www - Czech Republic 1General / www - Egypt 1General / www - France 1General /
www - Germany 1General / www - Greece 1General / www - Hispanic America 1General
/ www - Hungary 1General / www - Hungary 2General / www - India 1General / www -
International 1General / www - International 2General / www - International
3General / www - Italy 1General / www - Japan 1General / www - Lithuania
1General / www - Netherlands 1General / www - Nordic 1General / www - Outer
Realms 1General / www - Outer Realms 2General / www - Poland 1General / www -
Portuguese 1General / www - Romania 1General / www - Russia 1General / www -
Saudi Arabia 1General / www - Slovakia 1General / www - South Korea 1General /
www - Spain 1General / www - Spain 2General / www - Turkey 1General / www -
United Arab Emirates 1General / www - United Kingdom 1General / www - United
States 1General / www - World 1MeinvzNaszaklasaSpil jetztspielen.deSpil
jeux.frSpil gioco.itSpil gry.plSpil spielen.comSpil agame.comSpil jeu.frSpil
games.co.ukSpil gamesgames.comSpil juegos.comSpil ourgames.ruSpil spela.seSpil
spel.seSpil flashgames.ruSpil spel.nlSpil zapjuegos.comSpil game.co.inSpil
clickjogos.comSpil ojogos.ptSpil spelletjes.nlSpil ojogos.com.brSpil
games.co.idSpil giochi.itSpielaffe.deKraloyun.comSpil hyves.nlSpil
oyunoyna.comOne.ltKanobu.ruQip.ruDraugas.ltSSO - Asia 1SSO - International
1Kongregate.com - Australia 1Kongregate.com - Brazil 1Kongregate.com - Bulgaria
1Kongregate.com - China 1Kongregate.com - Czech Republic 1Kongregate.com -
France 1Kongregate.com - Germany 1Kongregate.com - Greece 1Kongregate.com -
Hispanic America 1Kongregate.com - Hungary 1Kongregate.com - Hungary
2Kongregate.com - India 1Kongregate.com - International 1Kongregate.com -
International 2Kongregate.com - Italy 1Kongregate.com - Japan 1Kongregate.com -
Lithuania 1Kongregate.com - Netherlands 1Kongregate.com - Nordic 1Kongregate.com
- Poland 1Kongregate.com - Portuguese 1Kongregate.com - Romania 1Kongregate.com
- Russia 1Kongregate.com - Slovakia 1Kongregate.com - South Korea
1Kongregate.com - Spain 1Kongregate.com - Turkey 1Kongregate.com - United
Kingdom 1Kongregate.com - United States 1Bigfishgames.com - United States
1Kibagames.com - International 2Id.net - International 2Spil mousebreaker.com -
International 1VKontakte - Russia 1Odnoklassniki - Russia 1My Mail.ru - Russia 1


Player name *

Email *


Subject *
-- please choose one -- Login problem Payment In-game loss Technical problem/bug
Account management Report a player

Attach another file
x
x

* Please fill out all required fields.




Terms and Conditions

Privacy Policy

Send

We have forwarded your questions to support and you will get a response shortly.
We've also emailed you a copy of your question.



MOBILE GAMES

 * Empire: Four Kingdoms
 * BitLife – Life Simulator
 * War Alliance

BROWSER GAMES

 * Goodgame Empire
 * Goodgame Big Farm
 * Goodgame Poker
 * Goodgame Gangster

COMPANY

 * About
 * Press
 * Contact

CONNECT

 * Support
 * Community
 * Blog
 * Speak Up

 * 
 * 
 * 
 * 

 * Sitemap
 * Privacy Policy
 * Terms & Conditions

 * Privacy Preference Center

© 2023 Goodgame Studios SF-



By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.
You have the right to revoke your consent at any time.

Accept All Cookies
Cookies Settings



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
Privacy Policy
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE

Performance

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL

Functional

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

Cookies Details‎

TARGETING

Targeting

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

 * SOCIAL MEDIA
   
   Switch Label label
   
   These cookies are set by a range of social media services that we have added
   to the site to enable you to share our content with your friends and
   networks. They are capable of tracking your browser across other sites and
   building up a profile of your interests. This may impact the content and
   messages you see on other websites you visit. If you do not allow these
   cookies you may not be able to use or see these sharing tools.

Cookies Details‎

PERSONALIZATION

Personalization

These cookies enable us to show you content and ads that are relevant to you.

Cookies Details‎
Back Button


PERFORMANCE COOKIES



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

 * 
   
   View Cookies
   
    * Name
      cookie name

Confirm My Choices