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 1. Home
 2. Latest News
 3. Technology
 4. Arnold Clark employs cap hpi technology to improve customer experience


ARNOLD CLARK EMPLOYS CAP HPI TECHNOLOGY TO IMPROVE CUSTOMER EXPERIENCE


15/11/2023 in Technology
Technology


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Arnold Clark has signed a new multi-year deal with cap hpi to enhance its
technology capabilities with vehicle valuations and forecast data, alongside HPI
provenance checks.

Arnold Clark, the biggest family-owned and independent car retailer in Europe,
with more than 200 dealerships spread across Scotland and England representing
more than 25 brands, will also use the full range of data and tools from cap hpi
to improve operational capabilities.

Commenting on the move, Stuart Thorpe, company secretary at Arnold Clark, said:
“Data underpins our business and allows us to offer industry-leading levels of
service. Giving our customers the information they need to make a purchase
securely is essential and increasingly important when decisions require
real-time insight. The new partnership with cap hpi brings together two
innovative automotive companies and aims to set a new standard in the deployment
of data and insight.”

cap hpi provides decision support data and software solutions spanning
provenance checks, vehicle valuation, validation, collision, mechanical repair,
and total cost of ownership. All data is connected by the cap hpi code and a
single methodology across all markets and sectors.

As part of Solera, cap hpi covers 54 points of a vehicle's journey through the
automotive supply chain and provides a unique view of the industry that can be
used to drive efficiency and unlock new ways of working.

Wendy Swaine, head of retail at cap hpi, said: “Our advanced technology is
helping Arnold Clark make smarter automotive decisions by providing one source
for data and software solutions that uniquely span the whole vehicle lifecycle;
new, used and future vehicle valuation, validation, collision, mechanical repair
and total cost of ownership. Through this understanding of the process and a
close relationship with customers, cap hpi continues to innovate to help dealers
operate efficiently and safely.”





THE LATEST AM INDUSTRY SPECIAL ISSUE

There has never been such desire for management information, for on-the-spot
monitoring, for streamlining and automation, as there is now.

With this in mind, AM asked suppliers of some of the critical technologies
dealers can use in their businesses, whether at the front end or in
back-of-house functions, to share their latest developments and technologies for
the AM Dealer Technology Guide.

 

Read now


 * Author:  Aimee Turner Aimee Turner
 * Deputy editor



AM deputy editor Aimée Turner has been a specialist B2B editor and journalist
covering the international transportation sector for more than 20 years.

She has specialised in the significant safety, regulatory, and environmental
issues that impact advanced technology businesses in the pursuit of more
efficient, safer and sustainable transportation modes.

 * * 


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