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Introducing the definitive resource on all things workforce management 🥳 -
Assembled University!
Features
ForecastsSchedulingAnalyticsIntegrations
CustomersPricingAboutCareersBlogSupport
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Features
ForecastsSchedulingAnalyticsIntegrations
CustomersPricingAboutCareersBlogSupportSign inRequest demo




BEFORE ASSEMBLED, CUSTOMERS WAITED.

An all-in-one scheduling, forecasting, and reporting tool built to help support
teams respond to customers on time, every time.

Request demo

See us in action



FORECASTING


MAKE A+ STAFFING DECISIONS


With our out of the box forecast of support volume, you have everything you need
to make accurate and efficient headcount and scheduling decisions. Now that's
what modern workforce management should look like.


Learn more



MORGAN WOOD

VP, Customer Operations
GoFundMe


ASSEMBLED IS FUTURE-PROOF SCHEDULING. INSTEAD OF JUST FIXING THE CURRENT
PROCESS, WE HAVE TECHNOLOGY IN PLACE THAT CAN SCALE WITH US.


SCHEDULING


BUILD SLA-PROOF SCHEDULES IN MINUTES


Create optimal schedules based on forecasted requirements, time zones, and more.
Give your team up-to-date visibility with schedules that sync to Google Calendar
and Slack. Bet your spreadsheet can’t do that.


Learn more


 * Create & manage schedules

 * Request & approve time off

 * Swap shifts

 * View schedules

REPORTING


COACH AGENTS WITHOUT ANY MICROMANAGING


From realtime metrics to historical trends, you’ll have maximum insight into
agent performance, burnout risks, and scheduling efficacy.  They’ll wonder where
you got your superpowers, and we’ll never tell.


Learn more


Integrations


INTEGRATIONS THAT MEET YOU WHERE YOU ARE


Seamless integrations with your contact platform (Zendesk, Salesforce, Intercom,
and Kustomer)  and key communication tools (Google Calendar and Slack)  to bring
everything together.


Learn more




WHAT’S NEW WITH ASSEMBLED?


The latest and greatest, fresh out of the Assembled oven.





CALENDAR UPGRADE

Learn more about how the latest updates to the Google Calendar integration makes
the Assembled experience even stronger.

Read about it



WFM EXPLAINED

Get schooled on the fundamentals of workforce management, including when it's
time to invest, what it involves, and where to start.

Get the guide



WHAT'S LAUNCHING

Made especially for our power users, our What's New sections details all the
latest launches, fixes, and updates as they happen.

Learn more

BY SUPPORT TEAMS, FOR SUPPORT TEAMS
‍


WHEN I FIRST STARTED USING ASSEMBLED, I LEARNED THAT SCHEDULING DIDN'T NEED TO
BE PAINFUL TO BE EFFICIENT. IT WAS SUCH A TRANSFORMATIVE PRODUCT THAT I DECIDED
TO JOIN THE TEAM!


Sam Dehart

former workforce analyst, imperfect producE
current onboarding specialist, assembled

BY SUPPORT TEAMS, FOR SUPPORT TEAMS
‍


SO MANY OF US HAVE FELT THE PAIN OF SCALING CX, WHICH IS WHY WE PLACE SO MUCH
FOCUS ON MAKING SURE OUR CUSTOMERS FEEL SUPPORTED EVERY STEP OF THE WAY.

Talal Naboulsi

Former support manager, looker
current customer success manager, assembled






BLOG


READ MORE

We’ve gathered a few helpful and handy resources to help you





THE ESSENTIAL WFM GLOSSARY

Read the story



FLOYD'S FASTER WORKFLOW

Read the story



HOW STRIPE SCALED SUPPORT

Read the story








WE'RE STANDING BY.

Want to know how Assembled can help your team rise to the occasion? Set up time
with us to learn more!

Request demo

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