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1 Logging into your Blended Learning Account The following step-by-step guide
will show you how to log into your Blended Learning account. TERMINOLOGY Before
we get started, we need to define a couple of terms used throughout this guide:
Trust PC A computer connected to the LTHTR network either directly on site or
via VPN software. You will have logged in using a username and password.
Personal Computer A personal computer (Windows, Apple etc) or mobile device
which is connected to the internet. LTHTR Staff A member of staff with an LTHTR
network account (this is the account used to log into Trust computers to access
systems, s etc). Non-LTHTR Staff A member of staff who does not yet have an
LTHTR network account. Their Blended Learning account will have been set up to
use details such as a personal address as the username. Generic LTHTR account
HOW TO LOG ON This is a generic account used in certain departments such as
wards to log into Trust PCs The first screen on the Blended Learning system asks
you to select between LTHTR Staff and Non-LTHTR Staff using buttons on the
righthand side. LTHTR Staff Select the LTHTR Staff button if you have a LTHTR
network account. It does not matter if you are working on a Trust PC or a
Personal Computer. LTHTR Staff using a Trust PC 1. Select the LTHTR Staff button
2. If you are using a computer connected to the LTHTR network (either directly
on site or via VPN software) you will be automatically logged into your Blended
Learning account and will be taken to your This is referred to as Single Sign On
Note: If you are not taken straight into your Blended Learning account the first
time you select the LTHTR Staff button then you will need to follow the steps
outlined in the LTHTR Staff using a Personal Computer / Generic LTHTR account
section below. Note: If you are using a Trust PC and are logged into a generic
account you will be asked to Sign in using your own LTHTR address and password
(see steps under the LTHTR Staff using a Personal Computer / Generic LTHTR
account section below) Page 1 of 6

2 LTHTR Staff using a Personal Computer / Generic LTHTR account Warning: Staff
who are using a computer logged in using a generic network account should always
access the Blended Learning system using the Microsoft Edge browser. 1. Select
the LTHTR Staff button 2. If you are either using a personal computer (not
connected to the LTHTR network) or a computer logged in using a generic network
account, you will be asked to Sign In. Enter your Trust address in full and then
select Next Note: If you are logged into a computer using a generic network
account and are taken into someone else s Blended Learning account you should
immediately log out, see the Logging out of a Blended Learning Account section
for details. 3. You will see a message advising you that you are being taken to
your organization s sign-in page. 4. Enter your own LTHTR network account s
Password and select Sign in If you cannot log into your LTHTR network account
please see the Resetting your LTHTR Network Account s Password section below. 5.
You will then asked whether you want to Stay signed in? If you select Yes your
browser will save your username and password so the next time your select the
LTHTR Staff button you will be taken straight into your Blended Learning
account. Warning: If you are logged into a Generic LTHTR account or your
personal computer is used by other people you should select Don t show this
again and then No otherwise your Blended Learning account and the information it
contains is at risk. 6. You will then be taken to your Blended Learning account
s Page 2 of 6




3 Non-LTHTR Staff If you do not have an LTHTR network account and have been
issued with account details, you will select the Non- LTHTR Staff button and
then enter your Blended Learning account s username and password. 1. Select the
Non-LTHTR Staff button 2. Enter your Blended Learning account s Username and
Password and then select Log in If you cannot log into your Non-LTHTR account
please see the Resetting your Non-LTHTR Staff Blended Learning Account s
Password section below. 3. You will then be taken to your Blended Learning
account s Resetting your Non-LTHTR Staff Blended Learning Account s Password If
you have a Blended Learning account that is not linked to an LTHTR Network
account, you can reset your own password. 1. Select the Non-LTHTR Staff button
2. Select the Forgotten your username or password? link 3. To reset your
password, you need to enter either your username or address and then select
Search If the system can find you in the database, an will be sent to your
address, with instructions how to get access again. 4. If you supplied a correct
username or address, then an should be sent to you that contains easy
instructions to confirm and complete this password change. If you continue to
have difficulty, or do not receive an , Page 3 of 6

4 please contact the Blended Learning Team via or call The Password reset
request will include a link for you to set a new password. Select the reset
link. Note that the link is only valid for 30 minutes from the time the reset
was first requested. 6. Enter and confirm a New password and then select Save
changes Note: Non-LTHTR Staff account passwords must have at least 8 characters,
at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case
letter(s), at least 1 non-alphanumeric character(s) such as as *, -, or # 7. You
will then be taken to your Blended Learning account s Warning: This process will
not work if you have an LTHTR network account. If you have an LTHTR network
account please refer to the Resetting your LTHTR Network Account s Password
section below. Page 4 of 6



5 TROUBLESHOOTING Resetting your LTHTR Network Account s Password If you require
your LTHTR network account s password to be reset do not use the Can t access
your account link on the Sign in screen. You can reset your LTHTR network
account's password by either: 1. Using the Imprivata system* by clicking here
You need to be connected to the Trust network. 2. Contact the IT Service Desk on
or ext ( ) * Further guidance for using Imprivata Self Password Reset can be
found on the intranet Logging out of a Blended Learning Account If you need to
log out of a Blended Learning account select the down arrow next to the account
s name and then select Log out Clearing a Signed In Account If you are logged
into a computer using a generic network account and selecting either the LTHTR
Staff or Non- LTHTR Staff buttons keeps taking you into someone else s Blended
Learning account, you will need to clear the browser s cache and cookies. The
exact steps to this will depend on the browser you are using. To clear the cache
and cookies in Microsoft Edge 1. Select the menu button situated in the upper
right corner 2. Select Settings 3. Select Privacy, search and services 4. Under
Clear browsing data select Choose what to clear. 5. Select Clear now Page 5 of 6




6 LTHTR Staff Requiring a Temporary Password for their Blended Learning Account
If you have an LTHTR network account, you will need a temporary password for
your Blended Learning account if any of the following apply: You are working
off-site without access to a computer connected to the LTHTR network who has
either: Locked their LTHTR network account Forgotten their LTHTR network account
s password Had their LTHTR network account s password reset by the IT Service
Desk but have not yet been into a Trust site in order to log into a Trust PC You
are a new member of LTHTR Staff, a Locum, a student etc who is needing to
complete elearning before their first visit to an LTHTR site to log into their
LTHTR network account on a Trust PC. As a member of LTHTR Staff your Blended
Learning account will, by default, share the same password as your LTHTR network
account. To obtain a temporary password you will need to contact the Blended
Learning team on either or extension 4359 ( ). Once you have received
confirmation that your Blended Learning account s password has been set to a
temporary value you can log in as follows: 1. Even though you are an LTHTR
member of staff you will need to select the Non-LTHTR Staff button to circumvent
the default link to your LTHTR network. 2. Enter your Trust address in full into
the Username field. This needs to be entered in lowercase. 3. Enter the
temporary Password that has been issued to you and then select Log in 4. You
will then be prompted to set your own temporary password by entering: a. Your
Current password (which is the one set by the Blended Learning team) b. A new
password* c. Confirming your new password * Note: Non-LTHTR Staff account
passwords must have at least 6 characters. 5. When you are notified that your
password has been changed select Continue 6. You will then be taken to your
Blended Learning account s The temporary password (set in step 4 above) will
last until the next system update which will takes place every Monday morning.
So, the following Monday morning your Blended Learning account will
automatically revert to using the same password as your LTHTR network account
meaning you can again use the LTHTR Staff button to log in. If at this time you
still have not been able to log into your LTHTR network account but still need
to continue to access your Blended Learning account from off-site you will need
to repeat the above process by contacting the Blended Learning team for another
temporary password. Should you need to reset your Blended Learning account s
password before the Monday morning update you can do this yourself by following
the steps outlined in the Resetting your Non-LTHTR Staff Blended Learning
Account s Password section. Page 6 of 6


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