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Skip to Main Content Sale & Offers Sale & Offers J.Crew Rewards:Free shipping on jcrew.com, points on every purchase, and so much more. Sign up free The J.Crew Credit Card Earn an extra 20% off your first purchase when you open and use a new card. Learn HowApply Now J.Crew Passport gives you... Free shipping on jcrew.com, points on every purchase, birthday gifts and so much more. Create an accountLearn more Already have an account? Sign in Favorites Track order * Gifts Shop Gifts For Women For Men For Girls For Boys Top-rated Gifts for Women Top-rated Gifts for Men * New Shop New Arrivals For Women For Men For Girls For Boys Women’s spotlight Gift Guide Looks We Love Holiday Party Shop Fair Isle Shop Thanksgiving Outfits Matching Family Pj’s Olympia’s Picks Wear-to-work Men’s spotlight Fair Isle Shop Gift Guide J.Crew Suit Guide What to Wear to Work Tech Collection Good Shoes What to shop now Gift Guide for her Gift Guide for him * Women Women New Arrivals Best Sellers Top Rated Brands We Love The Re-Imagined Shop Shop All Sale Spotlight on Gift Guide Looks We Love Holiday Party Shop Fair Isle Shop Thanksgiving Outfits Matching Family Pj’s Olympia‘s Picks Wear-to-work Shop by Occasion For Parties For Vacation For Work For Everyday, Elevated Clothing Shoes & boots All Shoes & Sneakers Boots Heels Ballets Loafers Sneakers New Balance Made In Italy Birkenstock All Accessories Jewelry Bags Belts Hair Scarves & Wraps Hats Gloves Socks & Tights Sunglasses & Readers Candles, Beauty, & Home Accessories What’s new The Holiday Collection Brushed cashmere love * Men men New Arrivals Best Sellers Top Rated Brands We Love Wallace & Barnes The Re-Imagined Shop Shop All Sale Spotlight on Holiday Party Shop Fair Isle Shop Gift Guide J.Crew Suit Guide What to Wear to Work Tech Collection Good Shoes Clothing Shoes & Sneakers Accessories What’s new Sweaters with character The Holiday Collection * Kids Kids Girls' New Arrivals Girls' Best Sellers Girls' Brands We Love Shop All Girls Girls' Sale Boys' New Arrivals Boys' Best Sellers Boys' Brands We Love Shop All Boys Boys' Sale Shop by Age Baby (6mo-24mo) Girls (2-7) Girl (8-16) Boys (2-7) Boys (8-16) Spotlight on Gift Guide Holiday Party Shop Matching Family Pj’s Fair Isle Shop Mini-me Shop Family Holiday Photos Girls All Accessories All Shoes & Sneakers Boys All Accessories All Shoes & Sneakers What’s new New arrivals for party season * Cashmere Shop Cashmere For Women For Men For Girls For Boys For Baby * Brands See what’s new and exclusive… Women’s brands Christopher John Rogers X J.Crew Holiday Magazine X J.Crew New Balance® Men’s brands Red Wing Shoes® Engineered Garments X J.Crew ’47 X J.Crew Top Women’s Brands New Balance® Birkenstock® Sleepy Jones® Alala® KALITA L’Etoile Sport™ LUV AJ Shop all Top Men’s Brands Barbour® Outdoor Research® New Balance® Alden® Birkenstock® Shop all * Quality Quality Stories World-class Fabrics Sustainability Care Guides Everyday Luxuries Quality, Made Mini Recycle & Resale Recycle Your Swim Shop Vintage J.Crew Resale via thredUP Spotlight on Vintage J.Crew Responsible cashmere * Top Rated Shop Top Rated For Women For Men For Girls For Boys Top-rated Gifts for Women Top-rated Gifts for Men * Sale Sale Shop Women’s Sale Shop Men’s Sale Shop Girls’ Sale Shop Boys’ Sale Shop Home Sale Women Shop All New To Sale Less than $50 Over 60% Off Girls Shop All New To Sale Less than $50 Over 60% Off Men Shop All New To Sale Less than $50 Over 60% Off Boys Shop All New To Sale Less than $50 Over 60% Off Limited time offers Limited Time Offers Shop Today's Deals 1,500 styles from $24.50* Women's shirts from $39.50* Sweaters, just $69.50* Extra 75% off women's sale swim* Extra 60% off swim sale styles* Extra 60% off sale styles* shop sale * Cancel * * Shopping Bag Subtotal: Checkout SUPPORT * Customer Service * Order Status * Contact Us * Find a Store * J.Crew Credit Card * J.Crew Gift Card * Teacher & Student Discount * Shipping & Handling * Returns & Exchanges * International * Size Charts COMPANY INFO * About J. Crew * Careers * Investor Relations * Terms of Use * Privacy Policy * Responsible Disclosure Policy * Cookie Policy CUSTOMER SERVICE POPULAR TOPICS START A RETURN/EXCHANGE RETURN POLICY CHANGE/CANCEL ORDER PRICE ADJUSTMENT ORDER STATUS SHIPPING FAQS 1. HOW LONG DOES IT TAKE TO PROCESS THE RETURN? PLEASE ALLOW UP TO TWO WEEKS FROM THE DATE YOU MAIL YOUR ITEM(S) BACK FOR YOUR RETURN TO BE PROCESSED—YOU WILL RECEIVE AN EMAIL CONFIRMATION WHEN COMPLETE. IF YOU ARE RETURNING ITEMS FROM MULTIPLE ORDERS IN THE SAME PACKAGE, YOU MUST START A RETURN HERE FOR EACH ORDER AND INCLUDE ALL RETURN PACKING SLIPS FOR EACH ORDER IN YOUR PACKAGE. RETURNS MISSING PACKING SLIPS WILL RESULT IN UP TO AN ADDITIONAL WEEK OF PROCESSING TIME. 2. HOW LONG DOES IT TAKE TO RECEIVE MY REFUND? ONCE YOU RECEIVE YOUR EMAIL INDICATING YOUR RETURN HAS BEEN PROCESSED, YOU CAN EXPECT TO RECEIVE YOUR CREDIT IN 3-5 BUSINESS DAYS. 3. DO YOU OFFER PRICE ADJUSTMENTS? WE GLADLY HONOR A ONE-TIME PRICE ADJUSTMENT ON FULL-PRICE MERCHANDISE WITHIN SEVEN DAYS OF THE RETAIL PURCHASE OR MAIL-ORDER SHIP DATE IF ACCOMPANIED BY THE ORIGINAL RECEIPT. ITEMS NOT PURCHASED AT FULL PRICE ARE INELIGIBLE FOR PRICE ADJUSTMENTS. ORDERS ALREADY PLACED WITH A COUPON OR PROMOTION ARE ALSO INELIGIBLE FOR ADDITIONAL DISCOUNTS. PROMOTIONS AND COUPONS CANNOT BE APPLIED TO PREVIOUS PURCHASES. 4. HOW DO I MAKE AN EXCHANGE? START YOUR EXCHANGE PROCESS HERE FOR A REPLACEMENT ITEM. RETURN SHIPPING ON EXCHANGES IS FREE. EXCHANGES ARE LIMITED TO FULL PRICE ONLINE PURCHASES OF THE SAME STYLE NUMBER AND SAME COLOR BUT A DIFFERENT SIZE OF THAT ITEM. EXCHANGES FOLLOW OUR NORMAL RETURN ELIGIBILITY POLICY. 5. HOW DO I RETURN ITEMS DELIVERED BY A MARKETPLACE VENDOR? ITEMS DELIVERED BY OUR MARKETPLACE VENDORS MUST BE RETURNED DIRECTLY TO THEM AND WILL NOT BE ACCEPTED AT J.CREW STORES OR THE DISTRIBUTION CENTER. TO RETURN YOUR ITEMS, PLEASE FOLLOW THE INSTRUCTIONS ENCLOSED IN YOUR PACKAGE. YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE THE MARKETPLACE VENDOR HAS RECEIVED YOUR PACKAGE AND A REFUND HAS BEEN PROCESSED. 6. HOW DOES TRADE IN WORK FOR J.CREW ALWAYS? J.CREW IS PARTNERING WITH THREDUP TO ALLOW CUSTOMERS TO TURN THEIR GENTLY USED CLOTHES INTO J.CREW SHOPPING CREDIT. ONCE YOU’VE DROPPED OFF YOUR KIT, DELIVERY TO THREDUP CAN TAKE UP TO THREE WEEKS. AFTER IT IS RECEIVED, IT WILL TAKE UP TO FOUR WEEKS TO PROCESS. PLEASE VISIT OUR RESALE SITE TO LEARN MORE. 7. IS THERE IS A RETURN FEE? IF YOU USE OUR PRE-PAID RETURN LABEL, THE COST OF RETURN SHIPPING IS $7.50 FOR ANY NUMBER OF ITEMS AND WILL BE DEDUCTED FROM YOUR REFUND. YOU MAY ALSO CHOOSE TO MAIL THE ITEM BACK USING YOUR OWN INSURED, TRACEABLE METHOD. 8. CAN I RETURN A J.CREW ITEM TO A J.CREW FACTORY STORE (AND VICE VERSA)? NO—ITEMS CAN ONLY BE RETURNED TO THE BRAND FROM WHICH THEY WERE PURCHASED. 9. HOW DO I REQUEST A RETURN LABEL? START YOUR RETURN PROCESS HERE TO RECEIVE A RETURN LABEL. 10. CAN I RETURN MY ITEMS TO A STORE? ONLINE AND PHONE PURCHASES, INCLUDING ORDERS PLACED IN STORES FOR DELIVERY, THAT SHIPPED TO A U.S. ADDRESS MAY BE RETURNED TO ANY J.CREW STORE IN THE UNITED STATES. 11. CAN I RETURN MY STORE PURCHASE THROUGH THE MAIL? YES. RETURNS CAN BE PROCESSED BY MAIL FOR ITEMS PURCHASED IN OUR RETAIL STORES WITHIN 30 DAYS OF ORIGINAL PURCHASE. PLEASE CONTACT US FOR THE APPROPRIATE MAILING ADDRESS AND INCLUDE A COPY OF YOUR RECEIPT IN YOUR RETURN PACKAGE. 12. CAN I INCLUDE MULTIPLE ORDERS IN THE SAME PACKAGE? YES. YOU MUST START A RETURN HERE FOR EACH ORDER AND INCLUDE ALL RETURN PACKING SLIPS FOR EACH ORDER IN YOUR PACKAGE. RETURNS MISSING PACKING SLIPS WILL RESULT IN UP TO AN ADDITIONAL WEEK OF PROCESSING TIME. 13. HOW DO I RETURN A GIFT? BRING YOUR GIFT RECEIPT TO ANY J.CREW STORE FOR A REFUND, IN ACCORDANCE WITH OUR POLICY. TO MAIL A GIFT RETURN, START YOUR RETURN PROCESS HERE. 14. CAN I CANCEL MY ORDER AFTER IT IS PLACED? ELIGIBLE ORDERS CAN BE CANCELLED FOR A SHORT TIME AFTER ORDER PLACEMENT. TO SEE IF CANCELLATION IS AVAILABLE, ACCESS ORDER HISTORY IN YOUR REGISTERED ACCOUNT AND CLICK SHOW ORDER DETAILS. IF YOU DO NOT SEE THE OPTION TO CANCEL, WE ARE UNABLE TO PROCESS A CANCELLATION. HOWEVER, ONCE YOU HAVE RECEIVED YOUR ORDER, YOU MAY RETURN OR EXCHANGE ANY ELIGIBLE ITEMS. 15. CAN I CHANGE MY SHIPPING ADDRESS OR PAYMENT METHOD AFTER MY ORDER IS PLACED? WE ARE UNABLE TO MODIFY AN ADDRESS OR PAYMENT METHOD AFTER AN ORDER HAS BEEN SUBMITTED. INSTEAD, TO SEE IF CANCELLATION IS AVAILABLE, ACCESS ORDER HISTORY IN YOUR REGISTERED ACCOUNT AND CLICK SHOW ORDER DETAILS. IF THE CANCEL OPTION IS UNAVAILABLE, WE ARE UNABLE TO CANCEL YOUR ORDER. HOWEVER, ONCE YOU HAVE RECEIVED YOUR ORDER, YOU MAY RETURN OR EXCHANGE ANY ELIGIBLE ITEMS. 16. DO YOU OFFER DISCOUNTS FOR STUDENTS AND TEACHERS? YES. PLEASE SEE HERE FOR MORE DETAILS. Back to top * Email Us * Live Chat HELP * Customer Service * Track Order * Returns & Exchanges * Shipping * International Orders * Afterpay * Contact Us * Policy on Fraudulent Activity QUICK LINKS * Find a Store * Store Services * J.Crew Passport * Style on Demand * Gift Cards * Size Charts * Teachers & Students * First Responders * Medical & Military Personnel * Offers & Promotions * My Favorites * My Account * Download the J.Crew App ABOUT J.CREW * Our Story * Careers * Social Responsibility * California Transparency Act/Modern Slavery Act * Investor Relations * Terms of Use * Privacy Policy * Responsible Disclosure Policy * California Do Not Sell My Personal Information * Diversity, Equity, Inclusion and Belonging at J.Crew Group TOP SEARCHES * Women's Dresses & Jumpsuits * Women's Coats & Jackets * Women's Sweaters * Women's Denim * Men’s Sweaters * Men's Suits & Tuxedos * Men's Pants & Chinos * Men's Shirts * Girls Clothing * Boys Clothing * * * * * * United States © 2024 J.Crew LIKE BEING FIRST? 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