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SAP Knowledge Base Article - Public


2569847 - WHERE CAN YOU FIND USER ASSISTANCE (HELP) FOR SAP ANALYTICS CLOUD TO
USE, CONFIGURE AND OPERATE IT MORE EFFECTIVELY?


SYMPTOM

 * Where can you find user assistance (help) for SAP Analytics Cloud (SAC) to
   use, configure and operate it more effectively?
 * I'm new to SAP SAP Analytics Cloud. I'm interested in working with it. Where
   can I start? Is there a course and/or training with the basics of SAP
   Analytics Cloud?
 * Participate in FREE SAP Analytics Cloud openSAP courses! (Access videos and
   content in self-paced mode):
    * 🔥 Introducing SAP Analytics Cloud
    * Intelligent Decisions with SAP Analytics Cloud
    * Authentication and Data Connectivity
      
    * Planning with SAP Analytics Cloud
      
    * Planning with SAP Analytics Cloud – Advanced Topics
    * 🆕 SAP Analytics Cloud – Become an Augmented BI Expert (Coming soon!)


**HOT NEWS!**

 * What's New in Q1 2022 Quarterly Release (Blog) and What's New in Q1
   2022 (Video).
 * Visit our new SAP Analytics Cloud Onboarding Resource Center!
 * Please visit us at the new SAP Analytics Cloud Community!


ENVIRONMENT

 * SAP Analytics Cloud (Enterprise and Embedded)


RESOLUTION

Take advantage of SAP Analytics Cloud User Assistance across all the SAP
platforms below.

SAP Analytics Cloud main Help Page: Get access to information about product
features, system requirements, licensing, purchasing and related products.

 Help Guides

Release Information
What's new?

Support Information

Troubleshooting  

Learn and get trained!

Get Involved, 
Stay Updated!

Main help portal page

Popular Help Topics:


 * System Requirements and Technical Prerequisites
 * Video Tutorials

 * Live Data Connections to SAP BW and SAP BW/4HANA

 * All Formulas and Calculations

Roadmap: Learn what features are coming.

SAC & Digital Boardroom best practices

Security resources and best practices

SAP Analytics Cloud Connection Guide

SAP S/4HANA and SAP Analytics Cloud integration best practices

Find out What's New with each release.

SAP Analytics Cloud (SAC) releases and 
release information

Supported browsers, data sources and applications in System Requirements and
Technical Prerequisites


Software downloads:

To access on-premise data sources, download the:

SAP Analytics Cloud Agent and the SAP BOE Live Data Connector from Software
Download Center.

Is SAC Down? Check SAP Cloud Availability Center or Cloud Service Status

Featured documents & articles on the SAP Analytics Cloud Support product page

What information do I need to provide when opening an incident?

SAP Analytics Solutions Value Map

Project Implementation Roadmap


Getting Support
Guided Playlist

Service level agreements (SLA)

SAP for Me portal (What is SAP for Me? / SAP for Me is made for you overview)

Troubleshooting performance issues in SAP Analytics Cloud

Troubleshooting Common Chart Errors

Live Data connection error: Failed to connect to System

SAML SSO Configuration.

Importing data from on-premise data sources

Troubleshooting CORS issues with SAP Analytics Cloud

Guided Answers:

 1. Troubleshooting Authentication
 2. Troubleshooting Connectivity
 3. Troubleshooting Live HANA connections
 4. Troubleshooting SAML SSO issues
 5. Configuration with Custom Identity Provider (IDP)
 6. Import Connection to On-premise Sources using SAC Agent and SAPCP connector 
 7. Import Connection to On-premise Sources using SAPCP connector only
 8. Import Connection to Cloud Data Sources

🆕 Onboarding!

Getting Started Help Portal Page

Getting Started Community Page

SAP Analytics Cloud Learning Journey

SAC Certification

Learning section in SAP Analytics Cloud

New! SAP Analytics Cloud Free learning to help with certification.

Video Tutorials

Training Events

Event Recordings

Course: Planning with SAP Analytics Cloud

Course: Intelligent Decisions with SAP Analytics Cloud

Course: Authentication and Data Connectivity

Course: Planning with SAP Analytics Cloud –Advanced Topics 

Expert guided implementation (EGI)

Introduction to SAP Analytics Cloud on the SAP Training portal


ASUG Webinars

Suggest enhancement / improvement requests or vote for Existing improvement
requests on the SAP Customer Influence portal.

Follow the SAP Community:

 * Questions & Answers
 * Direct Link to ask question!
 * Blogs
 * Wiki

Community Expert Pages

 * Administration
 * Stories, Reporting, and Data Exploration
 * Analytic Applications and APIs
 * Augmented Analytics (Smart Features)
 * Data Connectivity
 * Data Modeling and Wrangling
 * Extended Planning and Analysis
 * Getting Started with SAP Analytics Cloud
 * Hybrid Analytics
 * SAP Analytics Cloud Best Practices
 * SAP Analytics Cloud, add-in for Microsoft Office

Follow us on Social Media:
 
Twitter: @SapSupportHelp: official SAP Product Support Twitter account.

Hashtag: #SAPAnalyticsCloud

 * Get answers quickly and conveniently! Try our new support services and
   channels:
    * Expert Chat
    * Schedule an Expert
    * Guided Answers
    * Have a how-to / non-product related error or question?  Ask it here and
      let our amazing SAP community help! Or reply and share your knowledge!

 * We highly recommend using the Support Assistant to solve your issues faster!
   See the following video for more information: Introducing the support
   assistant and support log assistant.
 * Get ready for remote support: important facts to consider.
 * Follow the instructions and guidelines in KBA 2487011 - What information do I
   need to provide when opening incidents with SAP Analytics Cloud.
 * For assistance with user roles or user permissions within SAP Analytics
   Cloud, see the SAP Analytics Cloud online help or log an incident under
   LOD-ANA-ADM.
 * To create new S-User IDs in SAP ONE Support Launchpad, see KBA 1271482.
 * For non-technical questions or escalation/speed up requests of an existing
   incident, contact the Customer Interaction Center (CIC) according to KBA
   560499.


SEE ALSO

 * 2569847 - Where can you find SAC user assistance (help) to use, configure,
   and operate it more effectively?
 * Have a question? Ask it here and let our amazing SAP community help! Or reply
   and share your knowledge!
 * 2487011 - What information do I need to provide when opening an incident for
   SAP Analytics Cloud?
 * Search for SAP Analytics Cloud content using Google or Bing:
    * https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
    * https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
    * Note: Add relevant text or warning/error messages to the text search field
      to filter results.

 * SAP Analytics Cloud Connection Guide
 * Getting Started with SAP Analytics Cloud Expert Community page
 * SAP Analytics Cloud Get More Help and SAP Support
 * Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.


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PRODUCT

SAP Analytics Cloud 1.0


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