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We're moving the Xoserve Services Portal to the cloud - Find out more

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 * About us
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 1. Home
 2. News
 3. We’re moving the UK Link Portal to the cloud


WE’RE MOVING THE XOSERVE SERVICES PORTAL TO THE CLOUD

6 July 2022

As part of the broader UK Link Investment Roadmap, the Xoserve Services Portal
will be migrated to a new platform, completing in September.

UK Link connects the complex information, technology and communications systems
that underpin Britain’s gas market. The Xoserve Services Portal, used to access
UK Link, is currently hosted on technology that is nearing ‘end of life’. We’re
migrating to a more flexible, optimised and sustainable platform to ensure
continued service to the UK gas sector.


BY MIGRATING THE XOSERVE SERVICES PORTAL TO THE CLOUD, WE’RE DELIVERING:

 * an improved user experience – we’re introducing new single sign-on
   functionality, available for both the new Gas Enquiry Service (GES) and the
   access to UK Link
 * increased system workload volumes – we’ll be able to manage more volumes of
   system workloads, applying an improved ‘look and feel’ to current
   functionality
 * enhanced security and compliance requirements – we’re continuing to ensure
   the Xoserve Services Portal remains secure

The portal migration activities will begin in July and end in September. We want
to make sure you’re fully prepared and informed of what to expect.

We’ll provide regular updates at both Contract Management Committee (CoMC) and
Change Management Committee (ChMC) and will keep this page updated with dates
and related activity in the run up to the migration.

 


WHAT YOU NEED TO DO TO PREPARE

We will make every attempt to ensure there will be little disruption to users
during and after migration. You will, however, need to check that your browser
supports the new portal and reset your password before you can sign in to the
new platform.



CHECK YOUR BROWSER COMPATIBILITY

Click the link below to see if your current browser supports the new portal. If
the message shows as ‘not supported’ please follow the link on the page for
information on supported browsers and settings. You may need to speak to your IT
department to upgrade your browser.

Check browser compatibility



COMPLETE OUR TRAINING MODULE AND READ OUR SUPPORTING INFORMATION

Our guidance materials walk you through the changes you'll experience as the
Xoserve Services Portal moves to the cloud. There are key user experiences to
note, including: 

 * Data Enquiry Service (DES) users, transitioning to Gas Enquiry Service (GES)
   on 18 July 2022
 * existing UK Link users, who don't access DES
 * Portal users who currently access both DES and UK Link services
 * user access guidance scenarios: 
   * user access for UK Link - for Local Security Officer (LSOs)
   * user access for GES - for Master Administration Users (MAUs) 

Complete training module



We recently hosted two Q&A sessions focussed on the launch of the CSS and GES. 

Below you'll find the slide deck that we shared during the two sessions, along
with an updated list of FAQs. 

 * UK Link Portal migration user guide
   
   PDF, Last Updated 5/07/2022 , 1.2 MB

 * Xoserve Services Portal Q&A
   
   PDF, Last Updated 6/07/2022 , 655.6 KB

 * XRN5040 UK Link portal FAQs
   
   PDF, Last Updated 6/07/2022 , 154.9 KB


RESET YOUR PASSWORD

One week before the go-live date, you’ll receive a system-generated email
containing your new username (your email address), and a temporary password for
your first login. Once migrated, you will log in using these credentials and be
prompted to reset your password. Don’t worry if you’re unable to do this before
the migration, as you can do so at any time.

The date your user account migrates will depend on the services you currently
access, so ensure you read the user guide above. 



MANAGE THE SYSTEM OUTAGE

The Xoserve Services Portal will be unavailable to all users while the migration
of DES users occurs over Saturday 16 and Sunday 17 July. 

For any organisations that operate and use DES or UK Link over the weekend,
please ensure that you plan your operations accordingly. 

 


GET IN TOUCH

If you have process queries or technical issues while using the Xoserve Services
Portal, please raise a support request.

If you have any questions about the information in this article please email
CustomerExperience@xoserve.com.

 


MORE ON THE UK LINK INVESTMENT ROADMAP

You can find more information on this investment theme, along with the benefits
these activities will deliver, in our 2022 Business Plan.




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