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* Overview
* Terms of Use
* Governing Services Agreement
* Service-Specific Terms
* Privacy Basics
* Privacy Notice
1. Introduction
2. Information we collect
3. How we use the information we collect
4. Information you share
5. Information we share
6. Cookies
7. Security
8. Data Retention
9. Safety of Minors
10. Data Transfers and Privacy Shield Certification
11. Changes to our Privacy Policy
12. Personalized marketing
13. Who is my data controller?
14. Your rights
15. Exercising your rights
16. Information specific to other services
* Cookies
* Cookies Used on Survey Pages
* Acceptable Uses Policy
* Security
* General
DID YOU KNOW?
63% of people consider a company's privacy and security history before using
their products or services.
PRIVACY NOTICE
Versions:
October 10, 2022 (current)August 16, 2021July 1, 2021November 2, 2020August 6,
2020July 7, 2020November 20, 2019September 26, 2019January 2, 2019April 11,
2018September 12, 2016April 7, 2016July 8, 2015January 1, 2015December 10,
2014October 29, 2013February 5, 2013March 28, 2012June 27, 2011SurveyMonkey
Apply-FluidReview Privacy Policy (archived)TechValidate Privacy Policy
(archived)Wufoo Privacy Statement (archived)
LAST UPDATED: October 10, 2022
US residents: Please visit our Region Specific Privacy Notice for more
information on our privacy practices.
1. INTRODUCTION
This Privacy Notice applies to all the products, services, websites and apps
offered by Momentive Inc., Momentive Europe UC, Momentive Brasil Internet
Eireli, Momentive Netherlands B.V., and other Momentive affiliates (collectively
“Momentive”), except where otherwise noted. We refer to those products,
services, websites, and apps collectively as the “services” in this notice.
Unless otherwise noted in your contract, our services are provided by Momentive
Inc. inside of the United States, by Momentive Brasil Internet Eireli inside of
Brazil, and by Momentive Europe UC everywhere else.
References in this Privacy Notice, to data, personal information or just
information, are all references to Personal Data. Personal Data means
information relating to a living individual who is, or can be, reasonably
identified from information, either alone or in conjunction with other
information (a "Data Subject").
If you want to identify your data controller please see the “Who is my data
controller?” section below.
For a quick snapshot of how Momentive treats personal information see our
Privacy Basics.
2. INFORMATION WE COLLECT
2.1 WHO ARE “YOU”?
We refer to “you” a lot in this Privacy Notice. To better understand what
information is most relevant to you, see the following useful definitions.
Creators: You hold an account within a Momentive service and you either directly
create surveys, forms, applications, or questionnaires or you are collaborating
on, commenting on, or reviewing surveys, forms, applications, or questionnaires
within an account.
Respondents: You have received a survey, form, application, or questionnaire
powered by a Momentive service.
Panelists: You have signed up and agreed to take surveys sent to you by
Momentive on behalf of creators. We deal with panelists in an entirely separate
section of our Privacy Notice, which you can read here.
Visitors: You are just visiting one of our websites because you are curious, or
you have heard about us from our marketing and sales channels!
2.2 INFORMATION WE COLLECT ABOUT YOU.
* Contact Information (for example name or email address).
You might provide us with your contact information, whether through use of
our services, a form on our website, an interaction with our sales or
customer support team, or a response to one of Momentive’s own surveys or
forms.
* Usage information.
We collect usage information about you whenever you interact with our
websites and services. This includes which webpages you visit, what you click
on, when you perform those actions, what language preference you have, what
you buy and so on.
* Device and browser data.
We collect information from the device and application you use to access our
services. Device data mainly means your IP address, operating system version,
device type, device ID/MAC address, system and performance information, and
browser type. If you are on a mobile device we also collect the UUID for that
device.
* Information from page tags.
We use first party and third party cookies and tracking services that employ
cookies and page tags (also known as web beacons) to collect data about
visitors to our websites. This data includes usage and user statistics.
Emails sent by Momentive or by users through our services also include page
tags that allow the sender to collect information about who opened those
emails and clicked on links in them. We provide more information on cookies
below and in our Cookies Notice.
* Log Data.
Like most websites today, our web servers keep log files that record data
each time a device accesses those servers. The log files contain data about
the nature of each access, including originating IP addresses, internet
service providers, the files viewed on our site (e.g. HTML pages, graphics,
etc.), operating system versions, device type and timestamps.
* Referral information.
If you arrive at a Momentive website from an external source (such as a link
on another website or in an email), we record information about the source
that referred you to us.
* Information from third parties and integration partners.
We collect your personal information from third parties where, for example,
you give permission to those third parties to share your information with us,
where such information is publicly available online or through your
device/browser data.
If you are a Creator, we may also collect:
Account Information
* Registration information.
You need a Momentive account before you can use Momentive services. When you
register for an account, we collect your first and last name, username,
password and email address. If you choose to register by using a third party
account (such as your Google or Facebook account), please see “Information
from third parties” below.
* Billing information.
If you make a payment to Momentive, we require you to provide your billing
details, a name, address, email address and financial information
corresponding to your selected method of payment (e.g. a credit card number
and expiration date or a bank account number). If you provide a billing
address, we will regard that as the location of the account holder to
determine the Momentive entity with whom you contract and the sales tax, if
applicable, to be applied to your purchase.
* Account settings.
You can set various preferences and personal details on pages like your
account settings page (or on your account settings page for our other
products as applicable). These may include, for example, your default
language, time zone and communication preferences (e.g. opting in or out of
receiving marketing communications from Momentive).
When you use our services, we may also collect the following data on your behalf
for certain services:
* Address book information.
We may allow you to import email addresses and other contact information into
an Address Book so you can easily invite people to take your surveys or fill
in your form via our collectors. We do not use this data for our own purposes
or to contact anyone, except at your direction.
* Survey/form/application data.
We store your survey/form/application data (questions and responses) for you
and provide analysis tools for you to use with respect to this data.
* Profile information.
When you sign up for our services you are asked to provide us with
information about yourself and to give us more detailed insights into who you
are. If you are in a SurveyMonkey Enterprise account this may include
providing your photo so your administrator(s) and colleagues can identify
you.
3. HOW WE USE THE INFORMATION WE COLLECT
* 3.1 Creator
We process personal data about you where:
* You have consented;
* We need to fulfill our contractual responsibility to deliver the services
to you; or
* We have a legitimate interest to:
* improve the service experience; and
* develop new products and service features.
In each of the instances where we describe how we use your data in this
Privacy Notice, we have identified which of these grounds for processing we
are relying upon.
You have consented to us using certain types of tracking and third party
cookies on our websites. In particular:
* Cookies and Similar technology.
We or third party data and advertising platforms that we work with may use or
combine multiple technologies, such as cookies, page tags, mobile identifiers
and IP addresses to infer users’ common identities across different services
and multiple devices such as tablets, browsers, and mobile phones. We may do
so, for instance, to tailor ads to users, to enable us to determine the
success of our advertising campaigns and to improve upon them. These third
party data and advertising platforms may sometimes use data that we provide
to them in order to improve their technologies and their ability to match
common devices to users. We also may use this technology to allow a Creator
to measure the performance of their email messaging and to learn how to
improve email deliverability and open rates. You can withdraw your consent at
any time.
More details: The above data and techniques are used for personalized
marketing, analytics, and related purposes. To learn more about
interest-based advertising and how to opt-out of it, please see our Cookies
Notice in Section 6. We use this data to personalize online marketing
campaigns to be relevant to you and your interests in our services. By
clearing your cookies in your browser settings, you will no longer see
personalized messages in this way but you continue to see ads over the
internet that are not based on the information you provided to Momentive.
Depending on your geographic location you can also withdraw your consent
using our in-product cookie management tools.
We process your personal information in the following categories of data for
legitimate interests pursued by us, which are described in detail in this
Privacy Notice. We have undertaken to ensure that we place clear limitations
on each of these uses so that your privacy is respected and only the
information necessary to achieve these legitimate aims is used. Our primary
goal is to improve upon and make sure our services and messaging are relevant
for all our users, while also ensuring that personal information of all users
is respected and protected.
* Contact Information.
We use contact information to respond to your inquiries, send you information
as part of the services, and send you marketing information (for as long as
you do not opt-out).
More details: We use your email address to send you marketing (newsletters),
unless you indicate a preference to opt-out and for general updates on your
account. You can opt out of marketing communications at any time by clicking
on the “unsubscribe” link in them and changing the relevant setting on your
My Account page.
* How you use our services.
We use information about how you use our services to improve our services for
you and all users and to make recommendations to you and your organization
about our other services.
More details: We collect information about the types of
surveys/forms/applications you create (e.g. HR surveys), the types of plans
you purchase and your account transactional behavior to build a profile about
you so as to help direct you and your organization to other relevant features
and services we offer and to optimize user experience, for example by making
recommendations to you or your organization.
We may also use usage information such as levels and nature of activity in
your account and number of responses you are receiving to
personalize the features and services we highlight for you and your
organization in our Sites, improve user experience and to make
recommendations to you and your organization about our services through our
sales and marketing efforts.
* Device and browser data.
We use device data both to troubleshoot problems with our service and to make
improvements to it. We also infer your geographic location based on your IP
address.
More details: We collect this to help us improve your service experience
through a specific device/browser by optimizing how the website looks in a
particular browser, how your screen brightness affects your experience and to
ensure the service operates optimally and as it should on different devices
and browsers.
* Log data.
We use log data for many different business purposes to include:
* To monitor abuse and troubleshoot.
* To create new services, features, content or make recommendations.
* To track behavior at the aggregate/anonymous level to identify and
understand trends in the various interactions with our services.
* To fix bugs and troubleshoot product functionality.
* To investigate security issues.
More details: Your IP address is used to determine where an
unknown/unauthorized access may have occurred in your account (abuse
monitoring).
* Referral information.
We use referral information to track the success of our integrations and
referral processes.
* Third parties and integrations.
We collect and use information from third parties and integration partners,
where applicable to one of our services, to:
* Ensure you can sign-up to our service from a third party integration like
Facebook/LinkedIn/Microsoft/Google/SSO;
* To personalize our services for you; and
* Ensure you can use our service in conjunction with other services.
See further information here on our API partners – for other Momentive
services see below or on the website for that service.
* Service and Marketing uses.
* Profiling. We combine information about you from third party sources with
information we hold about you to create a user profile, which will help us
to make our sales and marketing efforts more relevant to you and to
personalize and improve your service experience.
* Machine learning. We use machine learning techniques on certain data in
order to provide users with useful statistics and more relevant insights
from the data they have collected using our services and to optimize our
marketing campaigns and for fraud detection. For example, if you have used
open text questions in a survey, our machine learning may provide you with
useful insights into the trends in responses to that question in our
Analyze survey tool.
* To manage our services we will also internally use your information and
data, for the following limited purposes:
* To enforce our agreements where applicable;
* To prevent or address potentially unlawful activities; and
* To screen for and prevent undesirable or abusive activity. For example, we
have automated systems that screen content for phishing activities, spam,
and fraud.
* Legal uses.
To respond to legal requests or prevent fraud, we may need to use and
disclose information or data we hold about you. If we receive a subpoena or
other legal request, we may need to inspect the data we hold to determine how
to respond.
We collect and use the following on the basis that we have to use this
information in order to fulfill our contract with you:
* Your Account Information.
We need to use your account information to run your account, provide you with
services, bill you for our services, provide you with customer support, and
contact you or your organization about your service or account. We may also
use billing information in aggregate to determine billing and payment trends
and, as needed, to adjust or manage pricing at the individual level or across
all service users. We occasionally send you communications of a transactional
nature (e.g. service-related announcements, billing-related matters, changes
to our services or policies, a welcome email when you first register). You
cannot opt out of these communications since they are required to provide our
services to you.
* Your Profile.
We process other aspects of your account information (like the personal
information you provide about your job, your job title, and your marketing
preferences) as well as information obtained from public sources, for
legitimate interests like providing you with a personalized experience and
relevant and useful marketing information as well as to make other product,
feature and service recommendations to you and your organization to optimize
the use of the services we offer. If you are part of a SurveyMonkey
Enterprise account, we also provide an opportunity for you to upload a photo
so that your administrator(s) and colleagues can identify you.
You can object to us using your information as described above but in some
cases, our ability to fully and properly provide our services to you may be
impacted if you do not want us to collect or use the above data. Furthermore,
if you are a SurveyMonkey Enterprise account holder, your organization
controls some of the data which you include in your profile and they can also
edit or remove that information through the primary administrator(s) of that
account.
In relation to Survey Data
* Your Content.
We also use survey questions and responses on an aggregated or deidentified
basis as described in this Privacy Notice. We will never sell individual
response data or identify/contact individual respondents except on your
request or where required by law. Feature descriptions will identify where
this is feature linked. See our “Respondent” section.
If you are part of a SurveyMonkey Enterprise plan, your plan’s
administrator(s) can transfer your survey questions and responses to, or
share them with, other members in your team, including your plan’s
administrator(s) themselves. Your plan’s administrator(s) can also delete
your survey questions and responses. Your plan’s administrator(s) may
also have the ability to make changes to any aspects of your survey questions
and analysis. Please refer to your organization’s internal policies if you
have questions about this.
Finally, if you use our survey tool, depending on the package you are on and
the settings you have selected, your Respondents may reach the standard
survey end page on completion of a survey. The end page is part of the
Momentive website. We may include our own research surveys and polling on
this end page. These surveys are optional for any Respondent to take or skip.
* 3.2 Respondent
We process your personal information in the following categories of data for
legitimate interests pursued by us, which are described in detail in this
Privacy Notice. We have undertaken to ensure that we place clear limitations
on each of these uses so that your privacy is respected and only the
information necessary to achieve these legitimate aims is used. Our primary
goal is to improve upon and make sure our services and messaging are relevant
for all our users, while also ensuring that personal information of all users
is respected and protected.
* Cookies (to include page tags).
We collect information using cookies when you take a survey. These cookies
are used to ensure that the full functionality of our survey service is
operational, to ensure the survey operates appropriately and optimally. For
more information please read our Cookies section below and our Respondent
Cookies Notice. After completion of a survey, in most cases, you will be
re-directed to our website and treated as a website visitor where other
cookies may be used so you should read our Website Visitor section if this is
of interest to you.
Examples
We use page tags to allow the email sender (for a survey or form for example)
to measure the performance of email messaging and to learn how to improve
email deliverability and open rates. We also use cookies to ensure a
respondent can only take a survey once (where the Creator has set this
function) and to track completion rates of surveys.
* Contact Information.
We only use contact information to respond to an inquiry which you, as a
Respondent, submit to us.
Examples
Our customer support team uses your email address to communicate with you if
you have contacted us about a survey, form, application, or questionnaire you
received, but we will not send marketing to you unless you have otherwise
opted-in to marketing.
* How you use our services.
We use information about how you use our services to improve our services for
you and all users.
Examples
We collect information about the types of questions you answer. This data
will be aggregated and deidentified so we can examine patterns in terms of
respondent preferences when submitting responses (see further below in
Information for Survey Respondent section). We collect and use all this data
for our legitimate interests like helping us improve the experience for
respondents (so that questions are easier to answer), for training purposes
and to understand industry trends in and to help improve the completion rates
on surveys/forms.
We will also use usage information such as the type of survey, form,
questionnaire or application that you answered to personalize products we
show you on completion of a survey when you are re-directed to our website
and to make recommendations to our customers about usage of our services.
* Device and browser data.
We use device data both to troubleshoot problems with our service and to make
improvements to it. We also may infer your geographic location based on your
IP address.
Other Examples
We collect this to ensure that service experience works well across all
possible devices and to infer geographic location to produce aggregated data
around Respondent location trends. We also want to use this information to
provide an additional data layer to Creators so that they can filter
responses by e.g. inferred geographic location. Note however, that we do not
collect precise GPS co-ordinate location. We just infer location from IP
address. Finally we will use this information to compare and look at trends
on how our service operates and how you interact with surveys, on different
browsers and devices.
* Log data.
We use log data for many different business purposes including the following:
* To monitor abuse and troubleshoot;
* To create new services, features, content or make recommendations;
* To track behavior at the aggregate/anonymous level to identify and
understand trends in the various interactions with our services; and
* To fix bugs and troubleshoot product functionality.
Examples
Your IP address is used to ensure that you do not complete the same survey,
form, application or questionnaire twice if the creator has included settings
to avoid this (ballot stuffing), for abuse monitoring purposes (so we can
identify a Respondent who abused the survey taking experience in a manner
contrary to our usage policies or to facilitate the Creator in complying with
their own legal obligations). We also collect log data to collate aggregated
data and metrics on activity at a non-identifying level and so that we can
identify trends in survey taking over time.
* Third parties and integrations.
We will collect and use information from third parties and integration
partners to facilitate Creators in sending
surveys/forms/applications/questionnaires to you.
* Machine learning.
We will use machine learning techniques on response data, metadata (as
described above) and cookie data, in order to provide Creators with useful
and relevant insights from the data they have collected using our services,
to build features, improve our services, for fraud detection and to develop
aggregated data products. You can read more about this in relation to surveys
below.
* To manage our services we will also internally use your information and
data, for the following limited purposes:
* To enforce our agreements where applicable;
* To prevent potentially illegal activities; and
* To screen for and prevent undesirable or abusive activity. For example, we
have automated systems that screen content for phishing activities, spam,
and fraud.
* Legal uses.
To respond to legal requests or prevent fraud, we may need to disclose any
information or data we hold about you. If we receive a subpoena or other
legal request, we may need to inspect the data we hold to determine how to
respond.
Use of survey data
In general survey responses are controlled and managed by the Creator (the
person who sent or deployed that survey). In those instances Momentive is
only processing those responses on behalf of the Creator.
Creator and Respondent trust is paramount to everything we do and so when we
do use data about Respondents, we put Creators and Respondents first. When we
do an analysis of response data we only do so once we aggregate and anonymize
or pseudonymize the data.
We go into more detail below on how Momentive uses survey data. A Creator has
some controls over how we use responses in their Account settings and may
have turned off our ability to apply machine learning to responses where it
is linked to a specific product feature in some cases.
Momentive uses data in the ways described below, for our legitimate interests
as described in this section:
The data impacted by this section includes:
* Survey type, question type and responses (at an aggregated and
anonymized/pseudonymized level only)
* Device data
* Log data
Momentive will use automated processes and machine learning, to analyze
survey responses, which in turn helps us to:
* Aggregate response data and activity:
We will do this so that we can identify trends, build product features that
optimize responses, make product recommendations and provide guidance on
which products and services work best in different scenarios. For an example
of this check out how SurveyMonkey Genius works here.
* Extract and analyze usage patterns:
By understanding Respondent interaction in different types of surveys we can:
* improve our services and ease of use: for example, we might identify when
respondents prefer multiple choice versus open text questions and make
predictive response suggestions when certain question types are selected.
We might also use this data to help improve analysis of responses,
* undertake personalization for survey Creators and Respondents (for example
by customizing the page on our website which a Respondent sees at the end
of a survey - See more about Customizing Survey End Page here). If a
Respondent does not want to be included in this personalization they can
clear the cookies in their browser settings after taking a survey,
* improve user experience (for example, by collecting and using device and
browser information from Respondents to improve how our survey service
operates on those devices and in those browsers), and
* identify insightful data trends (which never identify any individuals).
* 3.3 Visitor
We process personal data about you where:
* You have consented or;
* We have a legitimate interest to:
* improve the service experience; and
* develop new products and service features.
In each of the instances where we describe how we use your data in this
Privacy Notice, we have identified which of these grounds for processing we
are relying upon.
When you have consented or we have a legitimate basis for doing so, we
collect and use the following information about you:
* Contact Information.
We use contact information to respond to your inquiries or send you
information about our services, either where you have agreed to this at the
point of providing your information or where you operate in a business which
may be interested in our services and for as long as you do not opt-out.
Examples
We provide your email address to a member of our sales team who will contact
you if you submitted an inquiry through one of the online forms on our site.
You will also receive marketing communications from us if you have consented
to this at the point where you provided your information or alternatively
where your business may otherwise find the information about related services
of interest. We will always provide you with the means to opt-out of this
marketing at any time.
* Cookies and similar technology.
We or third party data and advertising platforms that we work with may use or
combine multiple technologies, such as cookies, page tags, mobile identifiers
and IP addresses to infer users’ common identities across different services
and multiple devices such as tablets, browsers, and mobile phones. We may do
so, for instance, to tailor ads to users, to enable us to determine the
success of our advertising campaigns and to improve upon them. These third
party data and advertising platforms may sometimes use data that we provide
to them in order to improve their technologies and their ability to match
common devices to users.
Examples
To personalize marketing campaigns run through third party advertisers and
help Momentive measure online advertising success and to deliver ads for our
services based on user preferences. See our Cookies section. If you do not
want Momentive to use this information to serve you targeted ads about our
services, you may indicate your preferences at https://www.aboutads.info,
https://preferences-mgr.truste.com/ or, if you are located in the European
Union, at https://www.youronlinechoices.eu/. You may continue to receive ads
over the internet that are not based on information you provided to
Momentive.
As a result of the above data we collect, we also carry out the following
processing for legitimate business interests pursued by us:
* User Profiles.
We combine information about you from third party sources with information we
hold about you to create a user profile, which will help us to make our sales
and marketing efforts more relevant to you and to personalize and improve our
marketing/sales campaigns and website experience.
* Machine learning.
We use machine learning techniques on certain data in order to optimize our
marketing campaigns.
We process your personal information in the following categories of data for
legitimate interests pursued by us, which are described in detail in this
Privacy Notice. We have undertaken to ensure that we place clear limitations
on each of these uses so that your privacy is respected and only the
information necessary to achieve these legitimate aims is used. Our primary
goal is to improve upon and make sure our services and messaging are relevant
for all our users, while also ensuring that personal information of all users
is respected and protected.
* Device data.
We use device data both to troubleshoot problems with our service and to make
improvements to it. We also infer your geographic location based on your IP
address. Some examples relevant to you:
Examples
We collect device and browser information from you to troubleshoot website
functionality issues and to fix bugs.
* How you use our services.
We use information about how you have interacted with our websites to improve
our website services for you and all users. Some examples relevant to you:
Examples
We collect information about the webpages you have visited and your activity
on our sites at an aggregate level. We collect this information so that we
can track the most visited and most useful parts of our website to identify
what are our most popular services.
* Log data.
We use log data for many different business purposes including the following:
* To monitor abuse and troubleshoot;
* To track your preferences and create new services, features, content or
make recommendations personalized for you;
* To track behavior at the aggregate/anonymous level to identify and
understand trends in the various interactions with our services; and
* To fix bugs and troubleshoot product functionality.
Examples
Your browser type to determine how we can present our website best within
that browser environment.
* Referral information.
We use referral information to track the success of our integrations and
referral processes.
Examples
If you clicked on an advertisement for one of our brands, presented by one of
our partners on the web, which brought you to one of our websites, we will
record this information to help us track the success of advertising campaigns
* To manage our services, we will also internally use your information and
data, for the following limited purposes:
* To enforce our agreements where applicable;
* To prevent potentially illegal activities; and
* To screen for and prevent undesirable or abusive activity. For example, we
have automated systems that screen content for phishing activities, spam,
and fraud.
* Legal uses.
To respond to legal requests or prevent fraud, we may need to disclose any
information or data we hold about you. If we receive a subpoena or other
legal request, we may need to inspect the data we hold to determine how to
respond.
In some cases, as a former website visitor, we may not have any personal
information about you (for example if you have not interacted with our site
or have cleared your cookies).
4. INFORMATION YOU SHARE
Many of our services let you share information with others. Remember that when
you share information publicly, it can be indexable by search engines. Our
services provide you with different options on sharing and deleting your content
but we cannot delete content from search engines so you need to be careful about
information you make public.
5. INFORMATION WE SHARE
We do not share your information or data with third parties outside Momentive
except in the following limited circumstances:
* If you are a Creator that is part of a SurveyMonkey team plan or SurveyMonkey
Enterprise plan, your account information and data will be shared with the
primary administrator(s) and your survey data may also be visible to other
members in your team with whom you share your surveys or with whom you
collaborate. Your administrator(s) will be able to view your account data,
change your passwords, suspend, transfer or terminate your account or
restrict your settings. Please refer to your organization’s internal policies
if you have questions about this.
* If your organization has purchased a SurveyMonkey Enterprise account and you
are using an email address on a domain owned by your employer or organization
linked to your individual account, you may be asked to migrate to the
SurveyMonkey Enterprise Account and your email address, name and account data
will subsequently be visible to the primary administrator(s) for that account
once you have been migrated. You may be notified in advance of this migration
and given an opportunity to change the email address linked to your account
if you are not using your account for business purposes.
* To help us provide certain aspects of our services we use our affiliates and
trusted key partners – in particular, we engage third parties to:
* facilitate our collectors for sending surveys by email or text to
Respondents. For email delivery, we use SparkPost and for text/SMS services
we use Twilio. We share the relevant contact information for respondents
(email address or phone number as applicable) with these third parties.
* facilitate customers in making payments.
* to detect fraud (to include, for example, performing identify checks or
verify malicious IPs).
* deliver and help us track our marketing and advertising content.
* help us track website conversion success metrics.
* manage our sales and customer support services to you, including for
resolving any disputes.
We enter into confidentiality and data processing terms with partners to ensure
they comply with high levels of confidentiality and best practices in privacy
and security standards and we regularly review these standards and practices.
* On your instructions, we share your information or data if you choose to use
an integration in conjunction with Momentive services, to the extent
necessary to facilitate that use. See further information here on our API
partners.
* We also may have to share information or data for the following purposes:
* To meet any applicable law, regulation, legal process or enforceable
governmental request;
* To enforce applicable policies, including investigation of potential
violations;
* To detect, prevent, or otherwise address fraud, security or technical
issues;
* To protect against harm to the rights, property or safety of our users, the
public or to Momentive and/or as required or permitted by law; and
* To facilitate a sale, merger or change in control of all or any part of our
company or business or in preparation for any of these events.
Where we use any third parties (subprocessor) to assist us in service delivery
for you (the Creator), and they process your data as part of that service, we
maintain a list of these third parties which is available here. This contains a
list of all subprocessors used across all services covered by this Privacy
Notice so please keep in mind that your service may only be impacted by a subset
of these subprocessors.
6. COOKIES
We and our partners use cookies and similar technologies on our websites. For
more information see our Cookies Notice. For information about cookies used in
our surveys please see Cookies used on Survey Pages. If you are a customer of
Momentive and separately use cookies or similar technologies in conjunction with
any of our products and services, then you yourself will be responsible for
complying with any laws related to the use of those technologies and this
Privacy Notice is not applicable to that use by you.
We use certain cookies, as described in our Cookies Notice and here in our
Privacy Notice, that you agree to when you use our sites and, in the case of
some cookies, for legitimate interests of delivering and optimizing our services
(where the cookie delivers essential functionality). Cookies are small bits of
data we store on the device you use to access our services so we can recognize
repeat users. Each cookie expires after a certain period of time, depending on
what we use it for. We use cookies and similar technologies for several reasons:
* To gather metrics.
For example, we will collect data about the number of clicks it took Respondents
to complete a survey, whether they left and returned to a survey, whether they
skipped parts of a survey and how long it took to complete the survey and other
details about the survey taking. We also record clicks of the survey creation
process to determine whether the product is intuitive enough so as to improve
the overall service experience. This information is collated and kept at an
aggregated, pseudonymized level.
* To make our site easier to use.
Creators: if you use the “Remember me” feature when you sign into your account,
we store your username in a cookie to make it quicker for you to sign in
whenever you return to our site.
* For security reasons.
We use cookies to authenticate your identity and confirm whether you are
currently logged into our site or determine if an incident impacts you.
* To provide you with personalized content.
We store user preferences, your default language, device and browser
information, your profile information which includes, the level of usage of
service and the web-pages on our site which you visit, so we can identify you
across devices and personalize the content you see.
* To improve our services and track our campaigns.
We use cookies to analyze and measure your visits to and exploration of our
websites and track referral data. This information helps us to develop and
improve our services (it helps us focus on the parts of the service you seem
most interested in), to optimize the content we display online and also to track
the success of marketing campaigns.
* To advertise to you.
We, or our service providers and other third parties we work with, place cookies
when you visit our website and other websites or when you open advertising
content online or emails that we send you, in order to provide you with more
tailored marketing content (about our services or other services), and to
evaluate whether this content is useful or effective. For instance, we evaluate
which ads are clicked on most often, and whether those clicks lead users to make
better use of our tools, features and services. If you don’t want to receive ads
that are tailored to you based on your online activity, you may “opt out” of
many of the companies that are involved in such tailoring by going to
https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you’re
located in the European Union, at https://www.youronlinechoices.eu. Opting out
in this way does not mean you will not see any ads; it just means that you will
not see ads that have been tailored to you based on your activities and inferred
preferences.
* Google Analytics.
We use Google Analytics as a tool to measure the success of our advertising
campaigns and referrals through third party advertising partners. The Google
Analytics data collected for these purposes is aggregated and anonymous.
Where you have explicitly consented, or have not disabled third party
advertising cookies (depending on your location), we will also use Google
Analytics data to support display advertising, including re-targeting. In
addition to customizing your preferences for these behaviors through steps we
have outlined in our banners and privacy notices you can also customize the
Google Display Network ads by using the Google Ad Preferences Manager and learn
more about how Google serves ads by viewing its Customer Ads Help Center.
You can also choose to remove or disable cookies via your browser settings and,
depending on your geographic location you can withdraw consent to non-essential
cookies using the in-product cookie preferences tool.
7. SECURITY
We have a security statement related to our self-serve businesses (Momentive,
SurveyMonkey and Wufoo) available to view here. For information about security
related to our other business lines you can speak to a sales representative by
completing the form here.
8. DATA RETENTION
If you are a Creator, we generally do not delete the data in your account as
long as your account is active – you are responsible for and control the time
periods for which you retain this data. You can read about this here for account
use. Here are some exceptions:
* If you are a SurveyMonkey Basic (free) user on our platforms and you have not
engaged with the service actively for some time, we reserve the right to
delete your account and data in accordance with our data retention policy.
* If you have exceeded your response limit as a SurveyMonkey Basic (free)
account holder, we will delete the overages if you do not upgrade within a
fixed timeframe.
We also encourage Creators to actively review their data retention practices in
their account and take care to retain data only as long as is strictly
necessary.
We also describe the expiry periods for cookies on our websites in our Cookies
Notice.
9. SAFETY OF MINORS
Our services are not intended for and may not be used by minors. “Minors” are
individuals under the age of 16 (or under a higher age if permitted by the laws
of their residence). Momentive does not knowingly collect personal data from
Minors or allow them to register. If it comes to our attention that we have
collected personal data from a Minor, we may delete this information without
notice. If you have reason to believe that this has occurred, please contact
customer support.
10. DATA TRANSFERS AND PRIVACY SHIELD CERTIFICATION
Your information and data may be processed in and transferred or disclosed in
the United States and countries in which our affiliates are located and in which
our service providers are located or have servers. You can view where our
affiliates are located on the Office Locations page. We ensure that the
recipient of your Personal Data offers an adequate level of protection, for
instance by entering into the appropriate back-to-back agreements. We apply our
standard Data Processing Agreement to all our customer agreements and we use
standard contractual clauses for the transfer of data as approved by the
European Commission.
We have also provided a help article which answers some additional questions
about data transfers to the US.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield.
Momentive Inc. participates in and has certified its compliance with the EU-U.S.
Privacy Shield Framework and Swiss-U.S. Privacy Shield. Momentive is committed
to subjecting all personal information received from the European Union (EU)
member countries, the United Kingdom, and Switzerland, in reliance on the
Privacy Shield Framework, to the Framework’s applicable Principles. To learn
more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s
Privacy Shield List see https://www.privacyshield.gov/.
Momentive also complies with the onward transfer liability provisions of the
Privacy Shield Principles.
When Momentive receives personal information under the Privacy Shield and then
transfers it to a third-party service provider acting as agent on Momentive’s
behalf, Momentive has certain liability under the Privacy Shield if both (i) the
agent processes the information in a manner inconsistent with the Privacy Shield
and (ii) Momentive is responsible for the event giving rise to the damage. In
certain situations, Momentive may be required to disclose personal data in
response to lawful requests by public authorities, including to meet national
security or law enforcement requirements.
With respect to personal data received or transferred pursuant to the Privacy
Shield Framework, Momentive is subject to the investigatory and enforcement
powers of the U.S. Federal Trade Commission. Please contact Momentive as
described in Section 14 below if you have any concerns or complaints of any
nature. If you have an unresolved privacy or data use concern that we have not
addressed satisfactorily, please contact our U.S.-based third party dispute
resolution provider, (free of charge) at
https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim.
Under certain conditions, more fully described on the Privacy Shield website
https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may
invoke binding arbitration when other dispute resolution procedures have been
exhausted.
11. CHANGES TO OUR PRIVACY NOTICE
We can make changes to the Privacy Basics and this Privacy Notice from time to
time. We will identify the changes we have made on this page. In circumstances
where a change will materially change the way in which we collect or use your
personal information or data, we will send a notice of this change to all of our
account holders.
12. PERSONALIZED MARKETING
You can opt-out from direct marketing in your account and we provide opt-out
options in all direct marketing emails. Finally, if you do not wish to see
personalized marketing content on the web related to our service you can clear
the cookies in your browser settings. See our Help Center article on how to do
this here.
13. WHO IS MY DATA CONTROLLER?
As mentioned above – all response data at an individual level is controlled by
the Creator. Momentive can be a data controller of data about Respondents only
in the very limited ways described in the section here called “How we use the
information we collect - Respondent”. To the extent that is the case we have
identified the correct controller below.
If you are located outside the United States, your data controller is Momentive
Europe UC to the extent that it is processing your personal data. For certain
other services please see our Privacy Information Specific to Other Services
page. For SurveyMonkey Enterprise account holders, your organization controls
some basic account level information which you input when setting up your
account (like name, email address and profile photo). You can reach out to the
primary administrator(s) of the account if you wish to delete, receive a copy,
change or update that information.
14. YOUR RIGHTS
You may wish to exercise a right to obtain information about yourself or to
correct, update or delete that information. For more information about these
rights you can read about it here. Some of these rights may be subject to some
exceptions or limitations in local law. Please note your rights and choices vary
depending upon your location. We will take reasonable steps to verify your
identity and we will respond to your request to exercise these rights within a
reasonable time (and in all cases within 30 days of receiving a request) subject
to the below for specific categories of person.
For SurveyMonkey Apply users please see information on how to exercise your
rights here. This section describes the rights you may have generally as a
customer of any Momentive service.
* Creator
Where you hold an account with any Momentive service, you are entitled to a
copy of all personal data which we hold in relation to you. You also may be
entitled to request that we restrict how we use your data or object to some
aspect of our treatment of your data. You can access a lot of your data in
your own account when you log in. If you want to exercise your rights, please
contact us here.
Depending on your plan type, Momentive also enables you to export your own
response data from our system in a variety of formats so that you can back it
up or use it with other applications. Alternatively, for assistance in
exporting you can contact us.
* Respondent
Where you have responded to a survey, form, questionnaire or application sent
to you by a Creator using a Momentive service, you will need to reach out
directly to that individual or organization to discuss managing, deleting,
accessing, restricting access to or otherwise withdrawing consent for use of
the information which you provided to them in your responses. Momentive does
not control your response data and, accordingly, is not in a position to
directly handle these requests in relation to that data. If you are having
difficulties finding this Creator or if you have any other questions after
reading this Privacy Notice, you can contact us through our support team and
we will try our best to help you.
* Visitor
Where you have visited our website and you want to exercise any of the above
rights please contact our support team here. Alternatively, if your request
is for the right to be forgotten as it relates only to our use of cookies you
can achieve this by clearing the cookies in your browser settings. See our
Help Center article describing how to do this here.
* Third Party Agents
If you are a third party organization acting on behalf of a data subject (or
class of data subjects) to exercise data subject rights, we do work with you.
In this case:
* We ask you to follow our process outlined in this Privacy Notice for
security reasons so that we can independently verify the Creator (if it is
a Creator) making any requests to exercise their rights.
* Where applicable, we directly interact with a Creator’s registered email
address, because we authenticate users with username and unique password
and not with other identifying information (e.g. photo ID or similar).
Please do not share other forms of personal identification for data subjects
with us when submitting requests.
Other rights and choices
* For rights and choices specific to US consumers, please refer to our Region
Specific Privacy Notice. Please note we will take reasonable steps to verify
your identity and the authenticity of your request as described in that
Notice.
15. EXERCISING YOUR RIGHTS
Except as explicitly provided herein, please use the following contact
information for privacy inquiries
Momentive Inc.
1 Curiosity Way
San Mateo, California 94403
United States
Or contact us here.
Momentive Europe UC
2 Shelbourne Buildings,
Second Floor,
Shelbourne Rd
Ballsbridge,
Dublin 4,
Ireland
Or contact us here.
Data Protection Officer: Momentive’s Data Protection Officer is registered with
the Irish Data Protection Commission. Contact our DPO at dpo@momentive.ai
Note that our contact form is the best way to make a rights request with us.
Complaints
If you are a resident in the European Union and you are dissatisfied with how we
have managed a complaint you have submitted to us, you are entitled to contact
your local data protection supervisory authority. As Momentive Europe UC
operates its business in Ireland, it operates under the remit of the Irish
Office of the Data Protection Commissioner (see: IDPC Website).
16. INFORMATION SPECIFIC TO OTHER SERVICES
ALTHOUGH THIS NOTICE APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW
SERVICES PLEASE CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE
SPECIFIC INFORMATION:
TECHVALIDATE
SURVEYMONKEY APPLY
WUFOO
GETFEEDBACK DIGITAL
GETFEEDBACK DIRECT
SURVEYMONKEY AUDIENCE - CONTRIBUTE / REWARDS (IN-HOUSE PANEL)
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