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Juridiske vilkår
TJENESTEVILKÅR

If your country of residence or establishment is within the European Economic
Area (“EEA”), Switzerland or the United Kingdom, the Terms of Service for
European Users apply to you.

If your country of residence or establishment is outside of the EEA,
Switzerland, and the United Kingdom, the Terms of Service for Non-European Users
apply to you.


TERMS OF SERVICE FOR EUROPEAN USERS

As a consumer who resides in the EEA you can access the European Commission’s
online dispute resolution platform here: https://ec.europa.eu/consumers/odr.
Please note that Airbnb is not committed nor obliged to use an alternative
dispute resolution entity to resolve disputes with consumers. The European
Commission’s online dispute resolution platform is not available for residents
of Switzerland or the United Kingdom.

Section 24 of these Terms contains an arbitration agreement and class action
waiver that applies to all claims brought against Airbnb in the United States.
Please read them carefully.

Last Updated: 25. januar 2023

Thank you for using Airbnb!

These Terms of Service for European Users (“Terms”) are a binding legal
agreement between you and Airbnb that govern your right to use the websites,
applications, and other offerings from Airbnb (collectively, the “Airbnb
Platform”). When used in these Terms, “Airbnb,” “we,” “us,” or “our” refers to
the Airbnb entity set out on Schedule 1 with whom you are contracting.

The Airbnb Platform offers an online venue that enables users (“Members”) to
publish, offer, search for, and book services. Members who publish and offer
services are “Hosts” and Members who search for, book, or use services are
“Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions
and events (“Experiences”), and a variety of travel and other services
(collectively, “Host Services,” and each Host Service offering, a “Listing”).
You must register an account to access and use many features of the Airbnb
Platform, and must keep your account information accurate. As the provider of
the Airbnb Platform, Airbnb does not own, control, offer or manage any Listings,
Host Services, or tourism services. Airbnb is not a party to the contracts
entered into directly between Hosts and Guests, nor is Airbnb a real estate
broker, travel agency, insurer or an organiser or retailer of travel packages
under Directive (EU) 2015/2302. Airbnb is not acting as an agent in any capacity
for any Member, except as specified in the Payments Terms of Service (“Payment
Terms”). To learn more about Airbnb’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our
Privacy Policy, which describes our collection and use of personal data, and our
Payments Terms, which govern any payment services provided to Members by the
Airbnb payment entities (collectively "Airbnb Payments").

If you Host, you are responsible for understanding and complying with all laws,
rules, regulations and contracts with third parties that apply to your Host
Services.


TABLE OF CONTENTS

Guest Terms

1. Our Mission.

2. Searching and Booking on Airbnb.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

4. Your Responsibilities.

Host Terms

5. Hosting on Airbnb.

6. Managing Your Listing.

7. Cancellations, Travel Issues, and Booking Modifications.

8. Taxes.

General Terms

9. Reviews

10. Content.

11. Fees.

12. Airbnb Platform Rules.

13. Termination, Suspension and other Measures.

14. Modification of these Terms.

15. Resolving Complaints and Damage Claims.

16. Airbnb’s Role.

17. Member Accounts.

18. Disclaimer.

19. Liability.

20. Indemnification.

21. Contracting Entities.

22. Applicable law and Jurisdiction.

23. Miscellaneous.

24. United States Dispute Resolution and Arbitration Agreement.

Additional Terms Specific to Business Hosts

25. Business Users.

26. Termination, Suspension and other Measures.

27. Complaints Handling and Mediation.

28. Access to Data.

29. Additional Distribution Channels.

Schedule 1 - Contracting Entities


GUEST TERMS

1. Our Mission.

Our mission is to create a world where you can belong anywhere. From cabins to
castles to cooking classes, browse through millions of Listings to find the ones
that fit the way you like to travel. Learn more about a Listing by reviewing the
description and photos, the Host profile, and past Guest reviews. If you have
questions, just message the Host.

2. Searching and Booking on Airbnb.

2.1 Searching. You can search for Host Services by using criteria like the type
of Host Service, travel destination, travel dates, and number of guests. You can
also use filters to refine your search results. Search results are based on
their relevance to your search and other criteria. Relevance considers factors
like price, availability, Reviews, customer service and cancellation history,
popularity, previous trips and saved Listings, Host requirements (e.g. minimum
or maximum nights), and more. Learn more about search results in our Help
Center.

2.2 Booking. When you book a Listing, you are agreeing to pay all charges for
your booking including the Listing price, applicable fees like Airbnb’s service
fee, offline fees, taxes and any other items identified during checkout
(collectively, “Total Price”). When you receive the booking confirmation, a
contract for Host Services (a "Reservation") is formed directly between you and
the Host. In addition to these Terms, you will be subject to, and responsible
for complying with, all terms of the Reservation, including without limitation,
the cancellation policy and any other rules, standards, policies, or
requirements identified in the Listing or during checkout that apply to the
Reservation. It is your responsibility to read and understand these rules,
standards, policies, and requirements prior to booking a Listing. Be aware that
some Hosts work with a co-host or as part of a team to provide their Host
Services.

2.3 Accommodation Reservations. An Accommodation Reservation is a limited
license to enter, occupy and use the Accommodation. The Host retains the right
to re-enter the Accommodation during your stay, to the extent: (i) it is
reasonably necessary, (ii) permitted by your contract with the Host, and (iii)
consistent with applicable law. If you stay past checkout, the Host has the
right to make you leave in a manner consistent with applicable law, including by
imposing reasonable overstay penalties. You may not exceed the maximum number of
allowed Guests.

2.4 Reservations for Experiences and Other Host Services. An Experience or other
Host Service Reservation entitles you to participate in, attend, or use that
Host Service. You are responsible for confirming that you, and anyone you
invite, meet minimum age, proficiency, fitness or other requirements. You are
responsible for informing the Host of any medical or physical conditions, or
other circumstances that may impact your ability to participate, attend or use
the Host Service. Except where expressly authorized, you may not allow any
person to join a Host Service unless they are included as an additional guest
during the booking process.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

3.1 Cancellations, Travel Issues, and Refunds. In general, if you cancel a
reservation, the amount refunded to you is determined by the cancellation policy
that applies to that reservation. But, in certain situations, other policies
take precedence and determine what amount is refunded to you. If something
outside your control requires you to cancel a reservation, you may be entitled
to a partial or full refund under our Extenuating Circumstances Policy. If the
Host cancels, or you experience a Travel Issue (as defined in our Rebooking and
Refund Policy), you may be entitled to rebooking assistance or a partial or full
refund under our Rebooking and Refund Policy. Different policies apply to
certain categories of Listings; for example, Experiences reservations are
governed by the Experiences Guest Refund Policy, and Luxe Reservations are
governed by the Luxe Rebooking and Refund Policy. See each Additional Legal Term
or Policy for details about what is covered, and what refund applies in each
situation. You may appeal a decision by Airbnb by contacting our customer
service.

3.2 Booking Modifications. Hosts and Guests are responsible for any booking
modifications they agree to make via the Airbnb Platform or direct Airbnb
customer service to make on their behalf ("Booking Modifications"), and agree to
pay any additional amounts, fees or taxes associated with any Booking
Modification.

4. Your Responsibilities.

You are responsible for your own acts and omissions and are also responsible for
the acts and omissions of anyone you invite to join or provide access to any
Accommodation or Experience. For example, this means: (i) you are responsible
for leaving an Accommodation (and related personal property) in the condition it
was in when you arrived, (ii) you are responsible for paying all Damage Claim
amounts necessary to cover damage that you, your guest(s), or your pet(s) cause
to an Accommodation, and (iii) you must act with integrity, treat others with
respect and comply with applicable laws at all times. If you are booking for an
additional guest who is a minor or if you bring a minor to a Host Service, you
must be legally authorized to act on behalf of the minor and you are solely
responsible for the supervision of that minor.


HOST TERMS

5. Hosting on Airbnb.

5.1 Host. As a Host, Airbnb offers you the right to use the Airbnb Platform to
share your Accommodation, Experience, or other Host Service with our vibrant
community of Guests - and earn money doing it. It’s easy to create a Listing and
you are in control of how you host - set your price, availability, and rules for
each Listing.

5.2 Contracting with Guests. When you accept a booking request, or receive a
booking confirmation through the Airbnb Platform, you are entering into a
contract directly with the Guest, and are responsible for delivering the Host
Service under the terms and at the price specified in your Listing. You are also
agreeing to pay applicable fees like Airbnb’s service fee (and applicable taxes)
for each booking. Airbnb Payments will deduct amounts you owe from your payout
unless we and you agree to a different method. Any terms or conditions that you
include in any supplement contract with Guests must: (i) be consistent with
these Terms, our

Additional Legal Terms, Policies, and the information provided in your Listing,
and (ii) be prominently disclosed in your Listing description.



5.3 Independence of Hosts. Your relationship with Airbnb is that of an
independent individual or entity and not an employee, agent, joint venturer or
partner of Airbnb, except that Airbnb Payments acts as a payment collection
agent as described in the Payments Terms. Airbnb does not direct or control your
Host Service and you understand that you have complete discretion whether and
when to provide Host Services and at what price and on what terms to offer them.

6. Managing Your Listing.

6.1 Creating and Managing Your Listing. The Airbnb Platform provides tools that
make it easy for you to set up and manage a Listing. Your Listing must include
complete and accurate information about your Host Service, your price, other
charges like cleaning fees, resort fees, offline fees, and any rules or
requirements that apply to your Guests or Listing. You are responsible for your
acts and omissions as well as for keeping your Listing information (including
calendar availability) and content (like photos) up-to-date and accurate at all
times. We recommend that you obtain appropriate insurance for your Host Services
and suggest you carefully review policy terms and conditions like coverage
details and exclusions. You may only maintain one Listing per Accommodation, but
may have multiple Listings for a single property if it has multiple places to
stay. Any offer of an Experience is subject to our Additional Terms for
Experience Hosts.

6.2 Know Your Legal Obligations. You are responsible for understanding and
complying with any laws, rules, regulations and contracts with third parties
that apply to your Listing or Host Services. For example: Some landlords and
leases, or homeowner and condominium association rules, restrict or prohibit
subletting, short-term rentals and/or longer-term stays. Some cities have zoning
or other laws that restrict the short-term rental of residential properties.
Some jurisdictions require Hosts to register, get a permit, or obtain a license
before providing certain Host Services (such as short-term rentals, longer-term
stays, preparing food, serving alcohol for sale, guiding tours or operating a
vehicle). In some places, the Host Services you want to offer may be prohibited
altogether. Some jurisdictions require that you register Guests who stay at your
Accommodation. Some jurisdictions have laws that create tenancy rights for
Guests and additional obligations for Hosts. For example, some places have
landlord-tenant, rent control, and eviction laws that may apply to longer stays.
Check your local rules to learn what rules apply to the Host Services you plan
to offer. Information we provide regarding legal requirements is for
informational purposes only and you should independently confirm your
obligations. You are responsible for handling and using personal data of Guests
and others in compliance with applicable privacy laws and these Terms, including
our Host Privacy Standards. If you have questions about how local laws apply you
should always seek legal advice.

6.3 Search Ranking. The ranking of Listings in search results on the Airbnb
Platform depends on a variety of factors, including these main parameters:

 * Guest search parameters (e.g. number of Guests, time and duration of the
   trip, price range),
 * Listing characteristics (e.g. price, calendar availability, number and
   quality of images, Reviews, type of Host Service, host status, age of the
   Listing, average Guest popularity),
 * Guest booking experience (e.g. customer service and cancellation history of
   the Host, ease of booking),
 * Host requirements (e.g. minimum or maximum nights, booking cut-off time), and
 * Guest preferences (e.g. previous trips, saved Listings, location from where
   the Guest is searching).

Search results may appear different on our mobile application than they appear
on our website. Airbnb may allow Hosts to promote their Listings in search or
elsewhere on the Airbnb Platform by paying an additional fee. More information
about the factors that determine how your Listing appears in search results, our
current promotional programs (if any) and how we identify promoted Content can
be found in our Help Center.

6.4 Your Responsibilities. You are responsible for your own acts and omissions
and are also responsible for the acts and omissions of anyone you allow to
participate in providing your Host Services. You are responsible for setting
your price and establishing rules and requirements for your Listing. You must
describe any and all fees and charges in your Listing description and may not
collect any additional fees or charges outside the Airbnb Platform except those
expressly authorized by our Offline Fee Policy. Do not encourage Guests to
create third-party accounts, submit reviews, provide their contact information,
or take other actions outside the Airbnb Platform in violation of our
Off-Platform Policy.

6.5 Hosting as a Team or Organization. If you work with a co-host or host as
part of a team, business or other organization, the entity and each individual
who participates in providing Host Services, is responsible and liable as a Host
under these Terms. If you accept terms or enter into contracts, you represent
and warrant that you are authorized to enter into contracts for and bind your
team, business or other organization, and that each entity you use is in good
standing under the laws of the place where it is established. If you perform
other functions, you represent and warrant that you are authorized to perform
those functions. If you instruct Airbnb to transfer a portion of your payout to
a co-host or other Hosts, or send payments to someone else, you must be
authorized to do so, and are responsible and liable for the payment amounts and
accuracy of any payout information you provide.

7. Cancellations, Travel Issues, and Booking Modifications.

7.1 Cancellations and Travel Issues. In general, if a Guest cancels a
reservation, the amount paid to you is determined by the cancellation policy
that applies to that reservation. As a host, you should not cancel on a Guest
without a valid reason under our Extenuating Circumstances Policy or applicable
law. If you cancel on a Guest without such a valid reason, we may impose a
cancellation fee and other consequences. If: (i) a Guest experiences a Travel
Issue (as defined by the Rebooking and Refund Policy), (ii) an Extenuating
Circumstance arises, or (iii) a reservation is cancelled under Section 13 of
these Terms, the amount you are paid will be reduced by the amount we refund or
otherwise provide to the Guest, and by any other reasonable costs we incur as a
result of the cancellation. If a Guest receives a refund after you have already
been paid, or the amount of the refund and other costs incurred by Airbnb
exceeds your payout, Airbnb (via Airbnb Payments) may recover that amount from
you, including by offsetting the refund against your future payouts. You agree
that Airbnb’s Rebooking and Refund Policy, Extenuating Circumstances Policy, and
these Terms preempt the cancellation policy you set in situations where they
allow for the cancellation of a Reservation and/or the issuance of refunds to
Guests. If we reasonably expect to provide a refund to a Guest under one of
these policies, we may delay release of any payout for that Reservation until a
refund decision is made. If you Host an Experience please note that the
Experience Cancellation Policy, Experiences Guest Refund Policy and different
cancellation fees and consequences apply to your Reservations. See each Policy
for details about what is covered, and what your payout will be in each
situation. You may appeal a decision by Airbnb by contacting our customer
service.

7.2 Booking Modifications. Hosts and Guests are responsible for any Booking
Modifications they agree to make via the Airbnb Platform or direct Airbnb
customer service to make on their behalf, and agree to pay any additional
amounts, fees or taxes associated with a Booking Modification.

8. Taxes.

8.1 Host Taxes. As a Host, you are responsible for determining and fulfilling
your obligations under applicable laws to report, collect, remit or include in
your price any applicable VAT or other indirect taxes, occupancy taxes, tourist,
income or other taxes ("Taxes").

8.2 Collection and Remittance by Airbnb. In jurisdictions where Airbnb
facilitates the collection and/or remittance of Taxes on behalf of Hosts, you
instruct and authorize Airbnb to collect Taxes on your behalf, and/or to remit
such Taxes to the relevant Tax authority. Any Taxes that are collected and/or
remitted by Airbnb are identified to Members on their transaction records, as
applicable. Airbnb may seek additional amounts from Members (including by
deducting such amounts from future payouts) in the event that the Taxes
collected and/or remitted are insufficient to fully discharge that Members’ tax
obligations, and you agree that your sole remedy for Taxes collected by Airbnb
is a refund from the applicable Tax authority. You acknowledge and agree that we
retain the right, with prior notice to affected Members, to cease the collection
and remittance of Taxes in any jurisdiction for any reason.

8.3 Tax Information. In certain jurisdictions, Tax regulations may require that
we collect and/or report Tax information about you, or withhold Taxes from
payouts to you, or both. If you fail to provide us with documentation that we
determine to be sufficient to support any such obligation to withhold Taxes from
payouts to you, we may withhold payouts up to the amount as required by law,
until sufficient documentation is provided. You agree that Airbnb may issue on
your behalf invoices or similar documentation for VAT, GST, consumption or other
Taxes for your Host Services to facilitate accurate tax reporting by our Guests
and their organizations.


GENERAL TERMS

9. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review
each other. Your Review must be accurate and may not contain any discriminatory,
offensive, defamatory, or other language that violates our Content Policy or
Review Policy. Reviews are not verified by Airbnb for accuracy and may be
incorrect or misleading.

10. Content.

Parts of the Airbnb Platform enable you to provide feedback, text, photos,
audio, video, information and other content (“Content”). By providing Content,
in whatever form and through whatever means, you grant Airbnb a non-exclusive,
worldwide, royalty-free, sub-licensable and transferable license, for the term
of the protection of the rights so licensed, to access, use, store, copy,
modify, prepare derivative works of, distribute, publish, transmit, stream,
broadcast, and otherwise exploit in any manner such Content to provide and/or
promote the Airbnb Platform, in any media or platform, known or unknown to date
and in particular on Internet and social networks. If Content includes personal
information, such Content will only be used for these purposes if such use
complies with applicable data protection laws in accordance with our Privacy
Policy. Where Airbnb pays for the creation of Content or facilitates its
creation, Airbnb may own that Content, in which case supplemental terms or
disclosures will say that. You are solely responsible for all Content that you
provide and warrant that you either own it or are authorized to grant Airbnb the
rights described in these Terms. You are responsible and liable if any of your
Content violates or infringes the intellectual property or privacy rights of any
third party. Content must comply with our Content Policy and Nondiscrimination
Policy, which prohibit, among other things, discriminatory, obscene, harassing,
deceptive, violent and illegal content. You agree that Airbnb may make available
services or automated tools to translate Content and that your Content may be
translated using such services or tools. Airbnb does not guarantee the accuracy
or quality of translations and Members are responsible for confirming the
accuracy of such translations.

11. Fees.

Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for the right
to use the Airbnb Platform. Any applicable fees are disclosed to Hosts before
publishing a listing and to Guests before making a booking. More information
about when service fees apply and how they are calculated can be found on our
Service Fees page. Except as otherwise provided on the Airbnb Platform, service
fees are non-refundable. 

12. Airbnb Platform Rules.

12.1 Rules. You must follow these rules and must not help or induce others to
break or circumvent these rules.

 * Act with integrity and treat others with respect
   * Do not lie, misrepresent something or someone, or pretend to be someone
     else.
   * Be polite and respectful when you communicate or interact with others.
   * Follow our Nondiscrimination Policy and do not discriminate against or
     harass others.
 * Do not scrape, hack, reverse engineer, compromise or impair the Airbnb
   Platform
   * Do not use bots, crawlers, scrapers or other automated means to access or
     collect data or other content from or otherwise interact with the Airbnb
     Platform.
   * Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any
     security or technological measure used to protect the Airbnb Platform or
     Content.
   * Do not decipher, decompile, disassemble or reverse engineer any of the
     software or hardware used to provide the Airbnb Platform.
   * Do not take any action that could damage or adversely affect the
     performance or proper functioning of the Airbnb Platform.
 * Only use the Airbnb Platform as authorized by these Terms or another
   agreement with us
   * You may only use another Member’s personal information as necessary to
     facilitate a transaction using the Airbnb Platform as authorized by these
     Terms.
   * Do not use the Airbnb Platform, our messaging tools, or Members’ personal
     information to send commercial messages without their express consent.
   * You may use Content made available through the Airbnb Platform solely as
     necessary to enable your use of the Airbnb Platform as a Guest or Host.
   * Do not use Content unless you have permission from the Content owner or the
     use is authorized by us in these Terms or another agreement you have with
     us.
   * Do not request, make or accept a booking or any payment outside of the
     Airbnb Platform to avoid paying fees, taxes or for any other reason. See
     our Offline Fee Policy for exceptions.
   * Do not require or encourage Guests to open an account, leave a review, or
     otherwise interact, with a third party website, application or service
     before, during or after a reservation, unless authorized by Airbnb.
   * Do not engage in any practices that are intended to manipulate our search
     algorithm.
   * Do not book Host Services unless you are actually using the Host Services.
   * Do not use, copy, display, mirror or frame the Airbnb Platform, any
     Content, any Airbnb branding, or any page layout or design without our
     consent.
 * Honor your legal obligations
   * Understand and follow the laws that apply to you, including privacy, data
     protection, and export laws.
   * If you provide us with someone else’s personal information, you: (i) must
     do so in compliance with applicable law, (ii) must be authorized to do so,
     and (iii) authorize us to process that information under our Privacy
     Policy.
   * Read and follow our Terms, Additional Legal Terms, Policies and Standards.
    * Do not organize or facilitate unauthorized parties or events. You are
      responsible and liable for any party or event during your reservation that
      violates our rules for parties and events, as incorporated by reference
      herein.

    * Do not use the name, logo, branding, or trademarks of Airbnb or others
      without permission, and only as set forth in our Trademark Guidelines.
    * Do not use or register any domain name, social media handle, trade name,
      trademark, branding, logo or other source identifier that may be confused
      with Airbnb branding.
    * Do not offer Host Services that violate the laws or agreements that apply
      to you.
    * Do not offer or solicit prostitution or participate in or facilitate human
      trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content
poses an imminent risk of harm to a person or property, you should immediately
contact local authorities before contacting Airbnb. In addition, if you believe
that a Member, Listing or Content has violated our Standards, you should report
your concerns to Airbnb. If you reported an issue to local authorities, Airbnb
may request a copy of that report. Except as required by law, we are not
obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Airbnb Platform
infringes copyrights, please notify us in accordance with our Copyright Policy.

13. Termination, Suspension and other Measures.

13.1 Term. The agreement between you and Airbnb reflected by these Terms remains
in effect until either you or we terminate the agreement in accordance with
these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an
email or by deleting your account. Airbnb may terminate this agreement for any
reason by giving you 30 days’ notice via email or using any other contact
information you have provided for your account. Airbnb may also terminate this
agreement immediately and without prior notice and stop providing access to the
Airbnb Platform if (i) you materially breach these Terms or our Additional Legal
Terms, or Policies, (ii) you violate applicable laws, or (iii) such action is
necessary to protect the personal safety or property of Airbnb, its Members, or
third parties (for example in the case of fraudulent behavior of a Member), or
(iv) your account has been inactive for more than two years.

13.3 Member Violations. If (i) you breach these Terms, our Additional Legal
Terms, Policies, or our Standards, (ii) you violate applicable laws, regulations
or third party rights, (iii) you have repeatedly received poor Reviews or Airbnb
otherwise becomes aware of or has received complaints about your performance or
conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to
respond to booking requests without a valid reason, or (vii) such action is
necessary to protect the personal safety or property of Airbnb, its Members, or
third parties, Airbnb may:

 * suspend or limit your access to or use of the Airbnb Platform and/or your
   account;
 * suspend or remove Listings, Reviews, or other Content;
 * cancel pending or confirmed bookings; or
 * suspend or revoke any special status associated with your account.

In case of non-material violations or where otherwise appropriate, you will be
given notice of any intended measure by Airbnb and an opportunity to resolve the
issue, unless such notification would (i) prevent or impede the detection or
prevention of fraud or other illegal activities, (ii) harm the legitimate
interests of other Members or third parties, or (iii) contravene applicable
laws.

13.4 Legal Mandates. Airbnb may take any action it determines is reasonably
necessary to comply with applicable law, or the order or request of a court, law
enforcement or other administrative agency or governmental body, including the
measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Host and terminate your Airbnb account,
any confirmed booking(s) will be automatically cancelled and your Guests will
receive a full refund. If you terminate your account as a Guest, any confirmed
booking(s) will be automatically cancelled and any refund will depend upon the
terms of the Listing’s cancellation policy. When this agreement has been
terminated, you are not entitled to a restoration of your account or any of your
Content. If your access to or use of the Airbnb Platform has been limited, or
your Airbnb account has been suspended, or this agreement has been terminated by
us, you may not register a new account or access or use the Airbnb Platform
through an account of another Member.

13.6 Appeal. If Airbnb takes any of the measures described in this Section 13
you may appeal such a decision by contacting our customer service.

14. Modification of these Terms.

When we propose changes to these Terms, we will post the revised Terms on the
Airbnb Platform and update the “Last Updated” date at the top of these Terms. We
will provide you with notice of the proposed changes by email at least thirty
(30) days before the date they become effective. If the proposed changes to
these Terms are material, you will be asked to explicitly accept the revised
Terms. Such notice will also inform you about your right to reject the proposed
changes, the timeframe to do so, and your right to terminate the Agreement at
any time before the effective date of the proposed changes as provided in these
Terms. In case of (i) non-material changes to these Terms which do not affect
its essential provisions, in particular, provisions defining the nature and
scope of the services provided by Airbnb, or (ii) changes that are required by
law, a legally binding court decision, or binding order of a competent
authority, your continued use of the Airbnb Platform after the effective date of
the proposed changes will constitute acceptance of the revised Terms.

15. Resolving Complaints and Damage Claims.

15.1 If a Member provides valid evidence that you, your guest(s), or your pet(s)
culpably damaged the complaining Member’s real or personal property, or real or
personal property the complaining Member is responsible for, including
consequential damages, ("Damage Claim"), the complaining Member can notify
Airbnb and/or seek compensation through the Resolution Center. You will be
notified of the Damage Claim and given an opportunity to respond. If you agree
to pay, you authorize Airbnb via Airbnb Payments to collect the amount of the
Damage Claim from you. 

15.2 If the Host and Guest cannot resolve, or a Guest fails to pay a Damage
Claim, the Host may notify Airbnb through the Resolution Center under the terms
of the Host Damage Protection Terms and seek compensation. Airbnb will review
the Damage Claim and ask the Host to provide any required evidence (e.g. through
appropriate documents, photos, invoices, or third-party experts) which
substantiates the Damage Claim and the Damage Claim amount. The Guest will be
given the opportunity to respond and provide any relevant counter evidence. If
Airbnb determines, under consideration of the evidence provided, the Host Damage
Protection Terms, and applicable statutory rules on the burden of proof that the
Guest is responsible for the Damage Claim, Airbnb (via Airbnb Payments) will pay
out the Damage Claim to the Host. If Airbnb pays out the Damage Claim to the
Host, Airbnb may collect the amount of the Damage Claim from the Guest,
including by charging the guest’s Payment Method up to a maximum amount of $500
USD. Airbnb may also pursue claims for recovering Damage Claims amounts,
including amounts exceeding the maximum amount applicable for charging the
Guest’s Payment Method, against a Guest using any remedies it may have available
under applicable law, including referral of the matter to a collections agency,
and/or pursuit of available causes of action and/or claims against a Guest.
Members may appeal a decision by Airbnb by contacting our customer service. As
between Members and Airbnb, the burden of proof regarding the Damage Claim and
the Damage Claim amount always lies with Airbnb.

15.3 You agree to cooperate in good faith, provide any information Airbnb
requests, execute documents, and take further reasonable action, in connection
with Damage Claims, Member complaints, claims under insurance policies, or other
claims related to your provision or use of Host Services.

15.4  Any decisions made by Airbnb in relation to a Damage Claim do not affect
your contractual and statutory rights. Your right to take legal action before a
court of law remains unaffected.

16. Airbnb’s Role.

We offer you the right to use a platform that enables Members to publish, offer,
search for, and book Host Services. When Members make or accept a booking, they
are entering into a contract directly with each other. Airbnb is not and does
not become a party to or other participant in any contractual relationship
between Members. Airbnb is not acting as an agent for any Member except for
where Airbnb Payments acts as a collection agent as provided in the Payments
Terms. While we work hard to ensure our Members have great experiences using
Airbnb, we do not and cannot control the conduct or performance of Guests and
Hosts and do not guarantee (i) the existence, quality, safety, suitability, or
legality of any Listings or Host Services or (ii) the truth or accuracy of any
Listing descriptions, Reviews, or other Content provided by Members. You
acknowledge that Airbnb has no general obligation to monitor the use of the
Airbnb Platform and verify information provided by our Members, but has the
right to review, disable access to, remove, or edit Content to: (i) operate,
secure and improve the Airbnb Platform (including for fraud prevention, risk
assessment, investigation and customer support purposes); (ii) ensure Members’
compliance with these Terms; (iii) comply with applicable law or the order or
requirement of a court, law enforcement or other administrative agency or
governmental body; (iv) address Member Content that we determine is harmful or
objectionable; (v) take actions set out in these Terms; and (vi) maintain and
enforce any quality or eligibility criteria, including by removing Listings that
don’t meet quality and eligibility criteria. Where we remove or disable Content,
we will notify a Member and provide the reasons for such a measure, unless such
notification would (i) prevent or impede the detection or prevention of fraud or
other illegal activities, (ii) harm the legitimate interests of other Members or
third parties, or (iii) contravene applicable laws. You may appeal such a
decision by contacting our customer service. Members agree to cooperate with and
assist Airbnb in good faith, and to provide Airbnb with such information and
take such actions as may be reasonably requested by Airbnb with respect to any
investigation undertaken by Airbnb regarding the use or abuse of the Airbnb
Platform.

17. Member Accounts.

You must register an account to access and use many features of the Airbnb
Platform. Registration is only permitted for legal entities, partnerships and
natural persons who are 18 years or older. You represent and warrant that you
are not a person or entity barred from using the Airbnb Platform under the laws
of the United States, your place of residence, or any other applicable
jurisdiction. You must provide accurate, current, and complete information
during registration and keep your account information up-to-date. You may not
register more than one account or transfer your account to someone else. You are
responsible for maintaining the confidentiality and security of your account
credentials and may not disclose your credentials to any third party. You must
immediately notify Airbnb if you suspect that your credentials have been lost,
stolen, or your account is otherwise compromised. You are responsible and liable
for activities conducted through your Airbnb Account, unless such activities are
not authorized by you and you are not otherwise negligent (such as failing to
report the unauthorized use or loss of your credentials). If and as permitted by
applicable law, we may, but have no obligation to (i) ask you to provide
identification or other information, (ii) undertake checks designed to help
verify your identity or background, (iii) screen you against third-party
databases or other sources and request reports from service providers, and (iv)
obtain reports from public records of criminal convictions or sex offender
registrations or their local equivalents.

18. Disclaimer.

We do not endorse or warrant the existence, conduct, performance, safety,
quality, legality or suitability of any Guest, Host, Host Service, Listing or
third party and we do not warrant that verification, identity or background
checks conducted on Members (if any) will identify past misconduct or prevent
future misconduct. Any references to a Member being "verified" (or similar
language) indicate only that the Member or Airbnb has completed a relevant
verification or identification process and nothing else. We are not responsible
for outages or disruptions of the Internet and telecommunications infrastructure
which are beyond our control and can lead to interruptions in the availability
of the Airbnb Platform. Airbnb may, temporarily and under consideration of the
Members’ legitimate interests (e.g. by providing prior notice), restrict the
availability of the Airbnb Platform or certain features thereof, if this is
necessary in view of capacity limits, the security or integrity of our servers,
or to carry out maintenance measures that ensure the proper or improved
functioning of the Airbnb Platform.

19. Liability.

Airbnb is liable under statutory provisions for intent and gross negligence by
us, our legal representatives, directors, or other vicarious agents. The same
applies to the assumption of guarantees or any other strict liability, or in
case of a culpable injury to life, limb, or health. For any negligent breaches
of essential contractual obligations by us, our legal representatives,
directors, or other vicarious agents Airbnb’s liability is limited to the
typically occurring foreseeable damages. Essential contractual obligations are
such duties of Airbnb in whose proper fulfillment you regularly trust and must
trust for the proper execution of the contract. Any additional liability of
Airbnb is excluded. To the extent that Airbnb's liability is excluded or
limited, this also applies with regards to the personal liability of its legal
representatives, directors, employees, and other agents.

20. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend
(at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments,
other affiliates, and their personnel) harmless from and against any claims,
liabilities, damages, losses, and expenses, including, without limitation,
reasonable legal and accounting fees, arising out of or in any way connected
with: (i) your breach of these Terms (including any supplemental or additional
terms that apply to a product or feature) or our

Additional Legal Terms, Policies, or Standards, (ii) your improper use of the
Airbnb Platform, (iii) your interaction with any Member, stay at an
Accommodation, participation in an Experience or other Host Service, including
without limitation any injuries, losses or damages (whether compensatory,
direct, incidental, consequential or otherwise) of any kind arising in
connection with or as a result of such interaction, stay, participation or use,
(iv) your failure, or our failure at your direction, to accurately report,
collect or remit Taxes, or (v) your breach of any laws, regulations or third
party rights such as intellectual property or privacy rights. The
indemnification obligation only applies if and to the extent that the claims,
liabilities, damages, losses, and expenses have been adequately caused by your
culpable breach of a contractual obligation.



21. Contracting Entities.

Based on your country of residence or establishment and what you are doing on
the Airbnb Platform, Schedule 1 below sets out the Airbnb entity with whom you
are contracting. If we identify through the Airbnb Platform, an Airbnb entity
other than the one set out on Schedule 1 as being responsible for a product,
feature or transaction, the Airbnb entity so identified is your contracting
entity with respect to that product, feature or transaction. If you change your
country of residence or establishment to a country outside of the EEA,
Switzerland or the United Kingdom, the Airbnb company you contract with and the
applicable version of the Terms of Service will be determined by your new
country of residence or establishment, from the date on which your country of
residence or establishment changes.

22. Applicable law and Jurisdiction.

These Terms are governed by and construed in accordance with Irish law. If you
are acting as a consumer and if mandatory statutory consumer protection
regulations in your country of residence contain provisions that are more
beneficial for you, such provisions shall apply irrespective of the choice of
Irish law. As a consumer, you may bring any judicial proceedings relating to
these Terms before the competent court of your place of residence or the
competent court of Airbnb's place of business in Ireland. If Airbnb wishes to
enforce any of its rights against you as a consumer, we may do so only in the
courts of the jurisdiction in which you are a resident. If you are acting as a
business, you agree to submit to the exclusive jurisdiction of the Irish courts.

23. Miscellaneous.

23.1 Other Terms Incorporated by Reference. Our Host Damage Protection, Japan
Host Insurance Terms, Rebooking and Refund Policy, Experiences Guest Refund
Policy, Content Policy, Nondiscrimination Policy, Extenuating Circumstances
Policy, Additional Legal Terms, Policies, Standards and other supplemental
policies and terms linked to in these Terms apply to your use of the Airbnb
Platform, are incorporated by reference, and form part of your agreement with
Airbnb.

23.2 Interpreting these Terms. Except as they may be supplemented by additional
terms, conditions, policies, guidelines, standards, and in-product disclosures,
these Terms constitute the entire agreement between Airbnb and you pertaining to
your access to or use of the Airbnb Platform and supersede any and all prior
oral or written understandings or agreements between Airbnb and you. These Terms
do not and are not intended to confer any rights or remedies upon anyone other
than you and Airbnb. If any provision of these Terms is held to be invalid or
unenforceable, except as otherwise indicated in Section 24.11 below, such
provision will be struck and will not affect the validity and enforceability of
the remaining provisions.

23.3 No Waiver. Airbnb’s failure to enforce any right or provision in these
Terms will not constitute a waiver of such right or provision unless
acknowledged and agreed to by us in writing. Except as expressly set forth in
these Terms, the exercise by either party of any of its remedies under these
Terms will be without prejudice to its other remedies under these Terms or
otherwise permitted under law.

23.4 Assignment. You may not assign, transfer or delegate this agreement or your
rights and obligations hereunder without Airbnb's prior written consent. Airbnb
may without restriction assign, transfer or delegate this agreement and any
rights and obligations hereunder, at its sole discretion, with 30 days’ prior
notice. Your right to terminate this agreement at any time pursuant to Section
13.2 remains unaffected.

23.5 Notice. Unless specified otherwise, any notices or other communications to
Members permitted or required under this agreement, will be provided
electronically and given by Airbnb via email, Airbnb Platform notification,
messaging service (including SMS and WeChat), or any other contact method we
enable you to provide. If a notification relates to a booking or Listing in
Japan, you agree and acknowledge that such notifications via electronic means in
lieu of a written statement, satisfies Airbnb’s obligations under Article 59 (1)
of the Japanese Housing Accommodation Business Act.

23.6 Third-Party Services. The Airbnb Platform may contain links to third-party
websites, applications, services or resources (“Third-Party Services”) that are
subject to different terms and privacy practices. Airbnb is not responsible or
liable for any aspect of such Third-Party Services and links to such Third-Party
Services are not an endorsement.

23.7 Google Terms. Some translations on the Airbnb Platform are powered by
Google. Google disclaims all warranties related to the translations, express or
implied, including any warranties of accuracy, reliability, and any implied
warranties for merchantability, fitness for a particular purpose and
non-infringement. Some areas of the Airbnb Platform implement Google Maps/Earth
mapping services, including Google Maps API(s). Your use of Google Maps/Earth is
subject to the Google Maps/Google Earth Additional Terms of Service.

23.8 Apple Terms. If you access or download our application from the Apple App
Store, you agree to Apple’s Licensed Application End User License Agreement.

23.9 Airbnb Platform Content. Content made available through the Airbnb Platform
may be protected by copyright, trademark, and/or other laws of the United States
and other countries. You acknowledge that all intellectual property rights for
that Content are the exclusive property of Airbnb and/or its licensors and agree
that you will not remove, alter or obscure any copyright, trademark, service
mark or other proprietary rights notices. You may not use, copy, adapt, modify,
prepare derivative works of, distribute, license, sell, transfer, publicly
display, publicly perform, transmit, broadcast or otherwise exploit any Content
accessed through the Airbnb Platform except to the extent you are the legal
owner of that Content or as expressly permitted in these Terms. Subject to your
compliance with these Terms, Airbnb grants you a limited, non-exclusive,
non-sublicensable, revocable, non-transferable license to (i) download and use
the Application on your personal device(s); and (ii) access and view the Content
made available on or through the Airbnb Platform and accessible to you, solely
for your personal and non-commercial use.

23.10 Airbnb.org. Airbnb.org is a nonprofit corporation exempt from income
taxation under U.S. Internal Revenue Code Section 501(c)(3), operating as a
public charity. Airbnb.org is not owned or controlled by Airbnb. Airbnb.org
administers a number of charitable programs that benefit our Host and Guest
communities and the public.

23.11 Force Majeure. Airbnb shall not be liable for any delay or failure to
perform resulting from causes outside its reasonable control, including, but not
limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or
military authorities, fire, floods, accidents, epidemics or disease, strikes or
shortages of transportation facilities, fuel, energy, labor or materials.

23.12 Emails and SMS. You will receive administrative communications from us
using the email address or other contact information you provide for your Airbnb
account. Enrollment in additional email subscription programs will not affect
the frequency of these administrative emails, though you should expect to
receive additional emails specific to the program(s) to which you have
subscribed. You may also receive promotional emails from us. No fee is charged
for these promotional emails, but third-party data rates could apply. You can
control whether you receive promotional emails using the notification
preferences in your account settings. Please note that you will not be able to
take advantage of certain promotions if you disable certain communication
settings or do not have an Airbnb Account. In the U.S. if you consent to receive
SMS (text messages) from us, you will be subject to our SMS Terms.

23.13 Contact Us. If you have any questions about these Terms please email us.

24. United States Dispute Resolution and Arbitration Agreement.

24.1 Application. This Arbitration Agreement only applies to you if your country
of residence or establishment is the United States. If your country of residence
or establishment is not the United States, and you nevertheless attempt to bring
any legal claim against Airbnb in the United States, this Arbitration Agreement
will apply for determination of the threshold issue of whether this Section 24
applies to you, and all other threshold determinations, including residency,
arbitrability, venue, and applicable law.

24.2 Overview of Dispute Resolution Process. Airbnb is committed to
participating in a consumer-friendly dispute resolution process. To that end,
these Terms provide for a two-part process for individuals to whom this Section
24 applies: (1) an informal negotiation directly with Airbnb’s customer service
team (described in paragraph 24.3, below), and if necessary (2) a binding
arbitration administered by the American Arbitration Association (“AAA”). You
and Airbnb each retain the right to seek resolution of the dispute in small
claims court as an alternative to arbitration.

24.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30
days prior to initiating an arbitration, you and Airbnb each agree to notify the
other party of the dispute in writing and attempt in good faith to negotiate an
informal resolution. You must send your notice of dispute to Airbnb by mailing
it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710
Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. Airbnb will send
its notice of dispute to the email address associated with your Airbnb account.
A notice of dispute must include: the party’s name and preferred contact
information, a brief description of the dispute, and the relief sought. If the
parties are unable to resolve the dispute within the 30-day period, only then
may either party commence arbitration by filing a written Demand for Arbitration
(available at www.adr.org) with the AAA and providing a copy to the other party
as specified in the AAA Rules (available at www.adr.org). 

24.4 Agreement to Arbitrate. You and Airbnb mutually agree that any dispute,
claim or controversy arising out of or relating to these Terms or the
applicability, breach, termination, validity, enforcement or interpretation
thereof, or any use of the Airbnb Platform, Host Services, or any Content
(collectively, “Disputes”) will be settled by binding individual arbitration
(the “Arbitration Agreement”). If there is a dispute about whether this
Arbitration Agreement can be enforced or applies to our Dispute, you and Airbnb
agree that the arbitrator will decide that issue.

24.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the
following causes of action and/or claims for relief are exceptions to the
Arbitration Agreement and will be brought in a judicial proceeding in a court of
competent jurisdiction (as defined by Section 22 of the Terms of Service for
Non-European Users): (i) any claim or cause of action alleging actual or
threatened infringement, misappropriation or violation of a party’s copyrights,
trademarks, trade secrets, patents, or other intellectual property rights; (ii)
any claim or cause of action seeking emergency injunctive relief based on
exigent circumstances (e.g., imminent danger or commission of a crime, hacking,
cyber-attack); or (iii) a request for the remedy of public injunctive relief; or
(iv) any individual claim of sexual assault or sexual harassment arising from
your use of the Airbnb Platform or Host Services. You and Airbnb agree that the
remedy of public injunctive relief will proceed after the arbitration of all
arbitrable claims, remedies, or causes of action, and will be stayed pending the
outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

24.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a
transaction in interstate commerce and the Federal Arbitration Act governs all
substantive and procedural interpretation and enforcement of this provision. The
arbitration will be administered by the arbitrator in accordance with the
Consumer Arbitration Rules and/or other AAA arbitration rules determined to be
applicable by the AAA (the “AAA Rules“) then in effect, except as modified here.
The AAA Rules are available at www.adr.org. In order to initiate arbitration, a
completed written demand (available at www.adr.org) must be filed with the AAA
and provided to the other party, as specified in the AAA rules.

24.7 Modification to AAA Rules - Arbitration Hearing/Location. In order to make
the arbitration most convenient to you, Airbnb agrees that any required
arbitration hearing may be conducted, at your option: (a) in the U.S. county
where you reside; (b) in San Francisco County; (c) via phone or video
conference. If the amount in controversy is $5,000 or less, the parties agree to
proceed solely on the submission of documents to the arbitrator.

24.8 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration
fees and your share of arbitrator compensation shall be governed by the AAA
Rules. Either party may make a request that the arbitrator award attorneys’ fees
and costs upon proving that the other party has asserted a claim, cross-claim or
defense that is groundless in fact or law, brought in bad faith or for the
purpose of harassment, or is otherwise frivolous, as allowed by applicable law
and the AAA Rules.

24.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential
findings and conclusions upon which the arbitrator based the award. Judgment on
the arbitration award may be entered in any court with proper jurisdiction. The
arbitrator may award any relief allowed by law or the AAA Rules, but declaratory
or injunctive relief may be awarded only on an individual basis and only to the
extent necessary to provide relief warranted by the claimant’s individual claim.

24.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each
waiving the right to a trial by jury as to all arbitrable Disputes.

24.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge
and agree that, to the fullest extent permitted by law, we are each waiving the
right to participate as a plaintiff or class member in any purported class
action lawsuit, class-wide arbitration, private attorney general action, or any
other representative or consolidated proceeding. Unless we agree in writing, the
arbitrator may not consolidate more than one party’s claims and may not
otherwise preside over any form of any class or representative proceeding. If
there is a final judicial determination that applicable law precludes
enforcement of the waiver contained in this paragraph as to any claim, cause of
action or requested remedy, then that claim, cause of action or requested
remedy, and only that claim, cause of action or requested remedy, will be
severed from this agreement to arbitrate and will be brought in a court of
competent jurisdiction. In the event that a claim, cause of action or requested
remedy is severed pursuant to this paragraph, then you and we agree that the
claims, causes of action or requested remedies that are not subject to
arbitration will be stayed until all arbitrable claims, causes of action and
requested remedies are resolved by the arbitrator.

24.12 Severability. Except as provided in Section 24.11, in the event that any
portion of this Arbitration Agreement is deemed illegal or unenforceable, such
provision will be severed and the remainder of the Arbitration Agreement will be
given full force and effect.

24.13 Changes to Agreement to Arbitrate. If Airbnb changes this Section 24 after
the date you last accepted these Terms (or accepted any subsequent changes to
these Terms), you may reject that change by sending us written notice (including
by email) within 30 days of the date the change is effective. Rejecting a new
change, however, does not revoke or alter your prior consent to any earlier
agreements to arbitrate any Dispute between you and Airbnb (or your prior
consent to any subsequent changes thereto), which will remain in effect and
enforceable as to any Dispute between you and Airbnb.

24.14 Survival. Except as provided in Section 24.12, and subject to Section 13.6
of the Terms of Service for Non-European Users this Section 24 will survive any
termination of these Terms and will continue to apply even if you stop using the
Airbnb Platform or terminate your Airbnb Account.


ADDITIONAL TERMS APPLICABLE TO BUSINESS USERS

If you are a Business User as defined in Section 25 of these Terms, the
following additional terms will apply to you:

25. Business Users.

You are a “Business User” for the purposes of these Terms if (i) your place of
residence or establishment is within the EEA or the United Kingdom, (ii) you
fully meet the definition of a ‘business user’ outlined in Article 2 (1) of
Regulation (EU) 2019/1150 on promoting fairness and transparency for business
users of online intermediation services (“Platform to Business Regulation”), and
(iii) you have notified Airbnb that you are a Business User by adding your
business details to your Airbnb account. You are responsible for keeping your
business details accurate and up to date.

26. Termination, Suspension and other Measures.

In case we take any of the measures according to Section 13.2 and 13.3, you will
be given the opportunity to clarify the facts and circumstances leading to such
a measure in the framework of our internal complaint-handling process as
described in Section 27.

27. Complaints Handling and Mediation.

We want to be transparent about how we handle complaints and aim to treat all
Business Users fairly. Our Help Center explains how you can access our internal
complaint-handling system and what you can expect as a Business User when you
make a complaint in relation to issues falling under the remit of Article 11 (1)
of the Platform to Business Regulation. It also sets out the details of the
mediation service that you can use in the event that such a complaint is not
resolved.

28. Access to Data.

Business Users have access to personal and other data in their Airbnb account
and host dashboard which is provided by the Business User, their Guests or
generated through the use of the Airbnb Platform and which is necessary for the
performance of their Host Services as well as aggregated information about
searches, bookings and the performance of their listings. Our Privacy Policy
sets out the categories of personal data and other data we collect, how we use,
process, disclose and retain it, and how you can access it and exercise your
data rights.

29. Additional Distribution Channels.

Airbnb operates an affiliate program through which Listings may be featured on
third party websites, such as those for online travel sites, media outlets,
loyalty programs, and search aggregators. Listings may also appear in
advertisements for Airbnb published on third party websites from time to time.



Schedule 1 - Contracting Entities

Your place of residence or establishment:Your activity on the Airbnb
Platform:Airbnb contracting Entity:Contact information:European Economic Area,
Switzerland or the United KingdomBooking or offering certain hotels or
traditional accommodations, where Airbnb Travel, LLC is identified in the
checkout or listing process.Airbnb Travel, LLC888 Brannan Street, San Francisco,
CA 94103, United StatesBooking or offering accommodations located in the United
States for stays of 28 nights or more where Airbnb Stays, Inc. is identified in
the checkout or listing process.Airbnb Stays, Inc.888 Brannan Street, San
Francisco, CA 94103, United StatesAll other activities.Airbnb Ireland UC8
Hanover Quay, Dublin 2, Ireland

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TERMS OF SERVICE FOR NON-EUROPEAN USERS

Section 23 of these Terms contains an arbitration agreement and class action
waiver that apply to all claims brought against Airbnb in the United States.
Please read them carefully.

Last Updated: 25. januar 2023

Thank you for using Airbnb!

These Terms of Service (“Terms”) are a binding legal agreement between you and
Airbnb that govern your right to use the websites, applications, and other
offerings from Airbnb (collectively, the “Airbnb Platform”). When used in these
Terms, “Airbnb,” “we,” “us,” or “our” refers to the Airbnb entity set out on
Schedule 1 with whom you are contracting.

The Airbnb Platform offers an online venue that enables users (“Members”) to
publish, offer, search for, and book services. Members who publish and offer
services are “Hosts” and Members who search for, book, or use services are
“Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions,
and events (“Experiences”), and a variety of travel and other services
(collectively, “Host Services,” and each Host Service offering, a “Listing”).
You must register an account to access and use many features of the Airbnb
Platform, and must keep your account information accurate. As the provider of
the Airbnb Platform, Airbnb does not own, control, offer or manage any Listings
or Host Services. Airbnb is not a party to the contracts entered into directly
between Hosts and Guests, nor is Airbnb a real estate broker, travel agency, or
insurer. Airbnb is not acting as an agent in any capacity for any Member, except
as specified in the Payments Terms of Service (“Payment Terms”). To learn more
about Airbnb’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our
Privacy Policy, which describes our collection and use of personal data, and our
Payments Terms, which govern any payment services provided to Members by the
Airbnb payment entities (collectively "Airbnb Payments").

If you are a Host, you are responsible for understanding and complying with all
laws, rules, regulations and contracts with third parties that apply to your
Host Services.




TABLE OF CONTENTS

Guest Terms

1. Our Mission.

2. Searching and Booking on Airbnb.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

4. Your Responsibilities and Assumption of Risk.

Host Terms

5. Hosting on Airbnb.

6. Managing Your Listing.

7. Cancellations, Travel Issues, and Booking Modifications.

8. Taxes.

General Terms

9. Reviews.

10. Content.

11. Fees.

12. Airbnb Platform Rules.

13. Termination, Suspension and other Measures.

14. Modification.

15. Resolving Complaints and Damage Claims.

16. Airbnb’s Role.

17. Member Accounts.

18. Disclaimer of Warranties.

19. Limitations on Liability.

20. Indemnification.

21. Contracting Entities.

22. United States Governing Law and Venue.

23. United States Dispute Resolution and Arbitration Agreement.

24. China Governing Law and Dispute Resolution.

25. Brazil Governing Law and Venue.

26. Rest of World Dispute Resolution, Venue and Forum, and Governing Law.

27. Miscellaneous.

Schedule 1 - Contracting Entities




GUEST TERMS

1. Our Mission.

Our mission is to create a world where you can belong anywhere. From cabins to
castles to cooking classes, browse through millions of Listings to find the ones
that fit the way you like to travel. Learn more about a Listing by reviewing the
description and photos, the Host profile, and Guest reviews. If you have
questions, just message the Host.

2. Searching and Booking on Airbnb.

2.1 Searching. You can search for Host Services by using criteria like the type
of Host Service, travel destination, travel dates, and number of guests. You can
also use filters to refine your search results. Search results are based on
their relevance to your search and other criteria. Relevance considers factors
like price, availability, Reviews, customer service and cancellation history,
popularity, previous trips and saved Listings, Host requirements (e.g. minimum
or maximum nights), and more. Learn more about search results in our Help
Center.

2.2 Booking. When you book a Listing, you are agreeing to pay all charges for
your booking including the Listing price, applicable fees like Airbnb’s service
fee, offline fees, taxes, and any other items identified during checkout
(collectively, “Total Price”). You are also agreeing that Airbnb via
Airbnb Payments may charge the Payment Method (as defined in the Payment Terms)
used to book the Listing in order to collect Damage Claim (as defined in Section
15) amounts. When you receive the booking confirmation, a contract for Host
Services (a "Reservation") is formed directly between you and the Host. In
addition to these Terms, you will be subject to, and responsible for complying
with, all terms of the Reservation, including without limitation, the
cancellation policy and any other rules, standards, policies, or requirements
identified in the Listing or during checkout that apply to the Reservation. It
is your responsibility to read and understand these rules, standards, policies,
and requirements prior to booking a Listing.Be aware that some Hosts work with a
co-host or as part of a team to provide their Host Services.

2.3 Accommodation Reservations. An Accommodation Reservation is a limited
license to enter, occupy, and use the Accommodation. The Host retains the right
to re-enter the Accommodation during your stay, to the extent: (i) it is
reasonably necessary, (ii) permitted by your contract with the Host, and (iii)
consistent with applicable law. If you stay past checkout, the Host has the
right to make you leave in a manner consistent with applicable law, including by
imposing reasonable overstay penalties. You may not exceed the maximum number of
allowed Guests.

2.4 Reservations for Experiences and Other Host Services. An Experience or other
Host Service Reservation entitles you to participate in, attend, or use that
Host Service. You are responsible for confirming that you, and anyone you
invite, meet minimum age, proficiency, fitness, or other requirements. You are
responsible for informing the Host of any medical or physical conditions, or
other circumstances that may impact your ability to participate, attend, or use
the Host Service. Except where expressly authorized, you may not allow any
person to join a Host Service unless they are included as an additional guest
during the booking process.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

3.1 Cancellations, Travel Issues, and Refunds. In general, if as a Guest you
cancel a Reservation, the amount refunded to you is determined by the
cancellation policy that applies to that Reservation. But, in certain
situations, other policies take precedence and determine what amount is refunded
to you. If something outside your control forces you to cancel a Reservation,
you may be eligible for a partial or full refund under our Extenuating
Circumstances Policy. If the Host cancels, or you experience a Travel Issue (as
defined in our Rebooking and Refund Policy), you may be eligible for rebooking
assistance or a partial or full refund under the Rebooking and Refund Policy.
Different policies apply to certain categories of Listings; for example
Experiences Reservations are governed by the Experiences Guest Refund
Policy, and Luxe Reservations are governed by the Luxe Rebooking and Refund
Policy. See each Additional Legal Term or Policy for details about what is
covered, and what refund applies in each situation.

3.2 Booking Modifications. Guests and Hosts are responsible for any booking
modifications they agree to make via the Airbnb Platform or direct Airbnb
customer service to make on their behalf ("Booking Modifications"), and agree to
pay any additional amounts, fees, or taxes associated with any Booking
Modification.

4. Your Responsibilities and Assumption of Risk.

4.1 Your Responsibilities. You are responsible and liable for your own acts and
omissions and are also responsible for the acts and omissions of anyone you
invite to join or provide access to any Accommodation, Experience or other Host
Service. For example, this means: (i) you are responsible for leaving an
Accommodation (and related personal property) in the condition it was in when
you arrived, (ii) you are responsible for paying all reasonable Damage Claim
amounts necessary to cover damage that you, your guest(s), or your pet(s) cause
to an Accommodation, and (iii) you must act with integrity, treat others with
respect, and comply with applicable laws at all times. If you are booking for an
additional guest who is a minor or if you bring a minor to a Host Service, you
must be legally authorized to act on behalf of the minor and you are solely
responsible for the supervision of that minor.

4.2 Your Assumption of Risk. You acknowledge that many activities carry inherent
risks and agree that, to the maximum extent permitted by applicable law, you
assume the entire risk arising out of your access to and use of the Airbnb
Platform and any Content (as defined in Section 10), including your stay at any
Accommodation, participation in any Experience, use of any other Host Service,
or any other interaction you have with other Members whether in person or
online. This means it is your responsibility to investigate a Host Service to
determine whether it is suitable for you. For example, Host Services may carry
risk of illness, bodily injury, disability, or death, and you freely and
willfully assume those risks by choosing to participate in those Host Services.


HOST TERMS

5. Hosting on Airbnb.

5.1 Host. As a Host, Airbnb offers you the right to use the Airbnb Platform to
share your Accommodation, Experience, or other Host Service with our vibrant
community of Guests - and earn money doing it. It’s easy to create a Listing and
you are in control of how you host - set your price, availability, and rules for
each Listing.

5.2 Contracting with Guests. When you accept a booking request, or receive a
booking confirmation through the Airbnb Platform, you are entering into a
contract directly with the Guest, and are responsible for delivering your Host
Service under the terms and at the price specified in your Listing. You are also
agreeing to pay applicable fees like Airbnb’s service fee (and applicable taxes)
for each booking. Airbnb Payments will deduct amounts you owe from your payout
unless we and you agree to a different method. Any terms, policies or conditions
that you include in any supplemental contract with Guests must: (i) be
consistent with these Terms, our Additional Legal Terms, Policies, and the
information provided in your Listing, and (ii) be prominently disclosed in your
Listing description.

5.3 Independence of Hosts. Your relationship with Airbnb is that of an
independent individual or entity and not an employee, agent, joint venturer, or
partner of Airbnb, except that Airbnb Payments acts as a payment collection
agent as described in the Payments Terms. Airbnb does not direct or control your
Host Service, and you agree that you have complete discretion whether and when
to provide Host Services, and at what price and on what terms to offer them.

6. Managing Your Listing.

6.1 Creating and Managing Your Listing. The Airbnb Platform provides tools that
make it easy for you to set up and manage a Listing. Your Listing must include
complete and accurate information about your Host Service, your price, other
charges like cleaning fees, resort fees, offline fees, and any rules or
requirements that apply to your Guests or Listing. You are responsible for
keeping your Listing information (including calendar availability) and content
(like photos) up-to-date and accurate at all times. We recommend that you obtain
appropriate insurance for your Host Services and suggest you carefully review
policy terms and conditions including coverage details and exclusions. You may
only maintain one Listing per Accommodation, but may have multiple Listings for
a single property if it has multiple places to stay. Any offer of an Experience
is subject to our Additional Terms for Experience Hosts.

6.2 Know Your Legal Obligations. You are responsible for understanding and
complying with any laws, rules, regulations, and contracts with third parties
that apply to your Listing or Host Services. For example: Some landlords and
leases, or homeowner and condominium association rules, restrict or prohibit
subletting, short-term rentals and/or longer-term stays. Some cities have zoning
or other laws that restrict the short-term rental of residential properties.
Some jurisdictions require Hosts to register, get a permit, or obtain a license
before providing certain Host Services (such as short-term rentals, longer-term
stays, preparing food, serving alcohol for sale, guiding tours, or operating a
vehicle). In some places, the Host Services you want to offer may be prohibited
altogether. Some jurisdictions require that you register Guests who stay at your
Accommodation. Some jurisdictions have laws that create tenancy rights for
Guests and additional obligations for Hosts. For example, some places have
landlord-tenant, rent control, and eviction laws that may apply to longer stays.
Check your local rules to learn what rules apply to the Host Services you plan
to offer. Information we provide regarding legal requirements is for
informational purposes only and you should independently confirm your
obligations. You are responsible for handling and using personal data of Guests
and others in compliance with applicable privacy laws and these Terms, including
our Host Privacy Standards. If you have questions about how local laws apply you
should always seek legal advice.

6.3 Search Ranking. The ranking of Listings in search results on the Airbnb
Platform depends on a variety of factors, including these main parameters:

 * Guest search parameters (e.g. number of Guests, time and duration of the
   trip, price range),
 * Listing characteristics (e.g. price, calendar availability, number and
   quality of images, Reviews, type of Host Service, Host status, age of the
   Listing, average Guest popularity),
 * Guest booking experience (e.g. customer service and cancellation history of
   the Host, ease of booking),
 * Host requirements (e.g. minimum or maximum nights, booking cut-off time), and
 * Guest preferences (e.g. previous trips, saved Listings, location from where
   the Guest is searching).

Search results may appear different on our mobile application than they appear
on our website. Airbnb may allow Hosts to promote their Listings in search or
elsewhere on the Airbnb Platform by paying an additional fee. More information
about the factors that determine how your Listing appears in search results, our
current promotional programs (if any), and how we identify promoted Content can
be found in our Help Center.

6.4 Your Responsibilities. You are responsible and liable for your own acts and
omissions and are also responsible for the acts and omissions of anyone you
allow to participate in providing your Host Services. You are responsible for
setting your price and establishing rules and requirements for your Listing. You
must describe any and all fees and charges in your Listing description and may
not collect any additional fees or charges outside the Airbnb Platform except
those expressly authorized by our Offline Fee Policy. Do not encourage Guests to
create third-party accounts, submit reviews, provide their contact information,
or take other actions outside the Airbnb Platform in violation of our
Off-Platform Policy.

6.5 Hosting as a Team or Organization. If you work with a co-host or host as
part of a team, business, or other organization, the entity and each individual
who participates in providing Host Services is responsible and liable as a Host
under these Terms. If you accept terms or enter into contracts, you represent
and warrant that you are authorized to enter into contracts for and bind your
team, business or other organization, and that each entity you use is in good
standing under the laws of the place where it is established. If you perform
other functions, you represent and warrant that you are authorized to perform
those functions. If you instruct Airbnb to transfer a portion of your payout to
a co-host or other Hosts, or to send payments to someone else, you must be
authorized to do so, and are responsible and liable for the payment amounts and
accuracy of any payout information you provide.

6.6 Your Assumption of Risk. You acknowledge that hosting carries inherent risks
and agree that you assume the entire risk arising out of your access to and use
of the Airbnb Platform, offering Host Services, or any interaction you have with
other Members whether in person or online. You agree that you have had the
opportunity to investigate the Airbnb Platform and any laws, rules, regulations,
or obligations that may be applicable to your Listings or Host Services and that
you are not relying upon any statement of law made by Airbnb.

7. Cancellations, Travel Issues, and Booking Modifications.

7.1 Cancellations and Travel Issues. In general, if a Guest cancels a
Reservation, the amount paid to you is determined by the cancellation policy
that applies to that Reservation. As a host, you should not cancel on a Guest
without a valid reason under our Extenuating Circumstances Policy or applicable
law. If you cancel on a Guest without such a valid reason, we may impose a
cancellation fee and other consequences. If: (i) a Guest experiences a Travel
Issue (as defined by the Rebooking and Refund Policy), (ii) an Extenuating
Circumstance arises, or (iii) a Reservation is cancelled under Section 13 of
these Terms, the amount you are paid will be reduced by the amount we refund or
otherwise provide to the Guest, and by any other reasonable costs we incur as a
result of the cancellation. If a Guest receives a refund after you have already
been paid, or the amount of the refund and other costs incurred by Airbnb
exceeds your payout, Airbnb (via Airbnb Payments) may recover that amount from
you, including by offsetting the refund against your future payouts. You agree
that Airbnb’s Rebooking and Refund Policy, Extenuating Circumstances Policy, and
these Terms preempt the cancellation policy you set in situations where they
allow for the cancellation of a Reservation and/or the issuance of refunds to
Guests. If we reasonably expect to provide a refund to a Guest under one of
these policies, we may delay release of any payout for that Reservation until a
refund decision is made. If you Host an Experience please note that the
Experience Cancellation Policy, Experiences Guest Refund Policy and different
cancellation fees and consequences apply to your Reservations. See each Policy
for details about what is covered, and what your payout will be in each
situation.

7.2 Booking Modifications. Hosts and Guests are responsible for any Booking
Modifications they agree to make via the Airbnb Platform or direct Airbnb
customer service to make on their behalf, and agree to pay any additional
amounts, fees or taxes associated with a Booking Modification.

8. Taxes.

8.1 Host Taxes. As a host, you are responsible for determining and fulfilling
your obligations under applicable laws to report, collect, remit, or include in
your price any applicable VAT or other indirect taxes, occupancy taxes, tourist,
income, or other taxes ("Taxes").

8.2 Collection and Remittance by Airbnb. In jurisdictions where Airbnb
facilitates the collection and/or remittance of Taxes on behalf of Hosts, you
instruct and authorize Airbnb to collect Taxes on your behalf, and/or to remit
such Taxes to the relevant Tax authority. Any Taxes that are collected and/or
remitted by Airbnb are identified to Members on their transaction records, as
applicable. Airbnb may seek additional amounts from Members (including by
deducting such amounts from future payouts) in the event that the Taxes
collected and/or remitted are insufficient to fully discharge that Members’ tax
obligations, and you agree that your sole remedy for Taxes collected by Airbnb
is a refund from the applicable Tax authority. You acknowledge and agree that we
retain the right, with prior notice to affected Members, to cease the collection
and remittance of Taxes in any jurisdiction for any reason.

8.3 Tax Information. In certain jurisdictions, Tax regulations may require that
we collect and/or report Tax information about you, or withhold Taxes from
payouts to you, or both. If you fail to provide us with documentation that we
determine to be sufficient to support any such obligation to withhold Taxes from
payouts to you, we may withhold payouts up to the amount as required by law,
until sufficient documentation is provided. You agree that Airbnb may issue on
your behalf invoices or similar documentation for VAT, GST, consumption or other
Taxes for your Host Services to facilitate accurate tax reporting by you, our
Guests, and/or their organizations.


GENERAL TERMS

9. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review
each other. Your Review must be accurate and may not contain any discriminatory,
offensive, defamatory, or other language that violates our Content Policy or
Review Policy. Reviews are not verified by Airbnb for accuracy and may be
incorrect or misleading.

10. Content.

Parts of the Airbnb Platform enable you to provide feedback, text, photos,
audio, video, information, and other content (collectively, “Content”). By
providing Content, in whatever form and through whatever means, you grant Airbnb
a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable
and transferable license to copy, modify, prepare derivative works of,
distribute, publish and otherwise exploit, that Content, without limitation. If
Content includes personal information, our Privacy Policy describes how we use
that personal information. Where Airbnb pays for the creation of Content or
facilitates its creation, Airbnb may own that Content, in which case
supplemental terms or disclosures will say that. You are solely responsible for
all Content that you provide and warrant that you either own it or are
authorized to grant Airbnb the rights described in these Terms. You are
responsible and liable if any of your Content violates or infringes the
intellectual property or privacy rights of any third party. Content must comply
with our Content Policy and Nondiscrimination Policy, which prohibit, among
other things, discriminatory, obscene, harassing, deceptive, violent, and
illegal content. You agree that Airbnb may make available services or automated
tools to translate Content and that your Content may be translated using such
services or tools. Airbnb does not guarantee the accuracy or quality of
translations and Members are responsible for confirming the accuracy of such
translations.

11. Fees.

Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for the right
to use the Airbnb Platform. More information about when service fees apply and
how they are calculated can be found on our Service Fees page. Except as
otherwise provided on the Airbnb Platform, service fees are non-refundable.
Airbnb reserves the right to change the service fees at any time, and will
provide Members notice of any fee changes before they become effective. Fee
changes will not affect bookings made prior to the effective date of the fee
change. If you disagree with a fee change you may terminate this agreement at
any time pursuant to Section 13.2.

12. Airbnb Platform Rules.

12.1 Rules. You must follow these rules and must not help or induce others to
break or circumvent these rules.

 * Act with integrity and treat others with respect
   * Do not lie, misrepresent something or someone, or pretend to be someone
     else.
   * Be polite and respectful when you communicate or interact with others.
   * Follow our Nondiscrimination Policy and do not discriminate against or
     harass others.
 * Do not scrape, hack, reverse engineer, compromise or impair the Airbnb
   Platform
   * Do not use bots, crawlers, scrapers, or other automated means to access or
     collect data or other content from or otherwise interact with the Airbnb
     Platform.
   * Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any
     security or technological measure used to protect the Airbnb Platform or
     Content.
   * Do not decipher, decompile, disassemble, or reverse engineer any of the
     software or hardware used to provide the Airbnb Platform.
   * Do not take any action that could damage or adversely affect the
     performance or proper functioning of the Airbnb Platform.
 * Only use the Airbnb Platform as authorized by these Terms or another
   agreement with us
   * You may only use another Member’s personal information as necessary to
     facilitate a transaction using the Airbnb Platform as authorized by these
     Terms.
   * Do not use the Airbnb Platform, our messaging tools, or Members’ personal
     information to send commercial messages without the recipient’s express
     consent.
   * You may use Content made available through the Airbnb Platform solely as
     necessary to enable your use of the Airbnb Platform as a Guest or Host.
   * Do not use Content unless you have permission from the Content owner or the
     use is authorized by us in these Terms or another agreement you have with
     us.
   * Do not request, make, or accept a booking or any payment outside of the
     Airbnb Platform to avoid paying fees, taxes or for any other reason. See
     our Offline Fee Policy for exceptions.
   * Do not require or encourage Guests to open an account, leave a review,
     complete a survey, or otherwise interact, with a third party website,
     application or service before, during or after a Reservation, unless
     authorized by Airbnb.
   * Do not engage in any practices that are intended to manipulate our search
     algorithm.
   * Do not book Host Services unless you are actually using the Host Services.
   * Do not use, copy, display, mirror or frame the Airbnb Platform, any
     Content, any Airbnb branding, or any page layout or design without our
     consent.
 * Honor your legal obligations
   * Understand and follow the laws that apply to you, including privacy, data
     protection, and export laws.
   * If you provide us with someone else’s personal information, you: (i) must
     do so in compliance with applicable law, (ii) must be authorized to do so,
     and (iii) authorize us to process that information under our Privacy
     Policy.
   * Read and follow our Terms, Additional Legal Terms, Policies, and Standards.
   * Do not organize or facilitate unauthorized parties or events. You are
     responsible and liable for any party or event during your Reservation that
     violates our rules for parties and events, as incorporated by reference
     herein.
   * Do not use the name, logo, branding, or trademarks of Airbnb or others
     without permission, and only as set forth in our Trademark Guidelines.
   * Do not use or register any domain name, social media handle, trade name,
     trademark, branding, logo, or other source identifier that may be confused
     with Airbnb branding.
   * Do not offer Host Services that violate the laws or agreements that apply
     to you.
   * Do not offer or solicit prostitution or participate in or facilitate human
     trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content
poses an imminent risk of harm to a person or property, you should immediately
contact local authorities before contacting Airbnb. In addition, if you believe
that a Member, Listing or Content has violated our Standards, you should report
your concerns to Airbnb. If you reported an issue to local authorities, Airbnb
may request a copy of that report. Except as required by law, you agree that we
are not obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Airbnb Platform
infringes copyrights, please notify us in accordance with our Copyright Policy.

13. Termination, Suspension and other Measures.

13.1 Term. The agreement between you and Airbnb reflected by these Terms is
effective when you access the Airbnb Platform (for example to create an account)
and remains in effect until either you or we terminate the agreement in
accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an
email or by deleting your account. Airbnb may terminate this agreement and your
account for any reason by giving you 30 days’ notice via email or using any
other contact information you have provided for your account. Airbnb may also
terminate this agreement immediately and without notice and stop providing
access to the Airbnb Platform if you breach these Terms, you violate
our Additional Legal Terms, or Policies, you violate applicable laws, or we
reasonably believe termination is necessary to protect Airbnb, its Members, or
third parties. If your account has been inactive for more than two years, we may
terminate your account without prior notice.

13.3 Member Violations. If (i) you breach these Terms, our Additional Legal
Terms, Policies, or our Standards, (ii) you violate applicable laws,
regulations, or third-party rights, or (iii) Airbnb believes it is reasonably
necessary to protect Airbnb, its Members, or third parties; Airbnb may, with or
without prior notice:

 * suspend or limit your access to or use of the Airbnb Platform and/or your
   account;
 * suspend or remove Listings, Reviews, or other Content;
 * cancel pending or confirmed bookings; or
 * suspend or revoke any special status associated with your account.

For minor violations or where otherwise appropriate as Airbnb determines in its
sole discretion, you will be given notice of any intended measure by Airbnb and
an opportunity to resolve the issue. You may appeal actions taken by us under
this Section by contacting customer service. If a Reservation is cancelled under
this Section, the amount paid to the Host will be reduced by the amount we
refund or otherwise provide to the Guest, and by any other costs we incur as a
result of the cancellation.

13.4 Legal Mandates. Airbnb may take any action it determines is reasonably
necessary to comply with applicable law, or the order or request of a court, law
enforcement, or other administrative agency or governmental body, including the
measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Host and terminate your Airbnb account,
any confirmed booking(s) will be automatically cancelled and your Guests will
receive a full refund. If you terminate your account as a Guest, any confirmed
booking(s) will be automatically cancelled and any refund will depend upon the
terms of the Reservation’s cancellation policy. When this agreement has been
terminated, you are not entitled to a restoration of your account or any of your
Content. If your access to or use of the Airbnb Platform has been limited, or
your Airbnb account has been suspended, or this agreement has been terminated by
us, you may not register a new account or access or use the Airbnb Platform
through an account of another Member.

13.6 Survival. Parts of these Terms that by their nature survive termination,
will survive termination of this agreement, including Sections 2 through 26.

14. Modification.

Airbnb may modify these Terms at any time. When we make material changes to
these Terms, we will post the revised Terms on the Airbnb Platform and update
the “Last Updated” date at the top of these Terms. We will also provide you with
notice of any material changes by email at least 30 days before the date they
become effective. If you disagree with the revised Terms, you may terminate this
agreement immediately as provided in these Terms. If you do not terminate your
agreement before the date the revised Terms become effective, your continued
access to or use of the Airbnb Platform will constitute acceptance of the
revised Terms.

15. Resolving Complaints and Damage Claims.

If a Member provides valid evidence that you, your guest(s), or your
pet(s)damaged the complaining Member’s real or personal property, or real or
personal property the complaining Member is responsible for, including
consequential damages, ("Damage Claim"), the complaining Member can notify
Airbnb and/or seek compensation through the Resolution Center. You will be
notified of the Damage Claim and given an opportunity to respond. If you agree
to pay, or if the Damage Claim is escalated to Airbnb and Airbnb determines in
its sole discretion that the Damage Claim is valid and you are responsible for
the Damage Claim, Airbnb via Airbnb Payments can collect the amount of the
Damage Claim from you. You agree that Airbnb may seek to recover from you under
any insurance policies you maintain and that Airbnb may also pursue against you
any remedies it may have available under applicable law, including referral of
the matter to a collections agency, and/or pursuit of available causes of action
and/or claims against you. You agree to cooperate in good faith, provide any
information Airbnb requests, execute documents, and take further reasonable
action, in connection with Damage Claims, Member complaints, claims under
insurance policies, or other claims related to your provision or use of Host
Services.

16. Airbnb’s Role.

We offer you the right to use a platform that enables Members to publish, offer,
search for, and book Host Services. While we work hard to ensure our Members
have great experiences using Airbnb, we do not and cannot control the conduct of
Guests and Hosts. You acknowledge that Airbnb has the right, but does not have
any obligation, to monitor the use of the Airbnb Platform and verify information
provided by our Members. For example, we may review, disable access to, remove,
or edit Content to: (i) operate, secure and improve the Airbnb Platform
(including for fraud prevention, risk assessment, investigation and customer
support purposes); (ii) ensure Members’ compliance with these Terms; (iii)
comply with applicable law or the order or requirement of a court, law
enforcement or other administrative agency or governmental body; (iv) address
Content that we determine is harmful or objectionable; (v) take actions set out
in these Terms; and (vi) maintain and enforce any quality or eligibility
criteria, including by removing Listings that don’t meet quality and eligibility
criteria. Members acknowledge and agree that Airbnb administers its Additional
Legal Terms, Policies (such as our Extenuating Circumstances Policy) and
Standards (such as basic requirements for hosts), including decisions about
whether and how to apply them to a particular situation, at its sole discretion.
Members agree to cooperate with and assist Airbnb in good faith, and to provide
Airbnb with such information and take such actions as may be reasonably
requested by Airbnb with respect to any investigation undertaken by Airbnb
regarding the use or abuse of the Airbnb Platform. Airbnb is not acting as an
agent for any Member except for where Airbnb Payments acts as a collection agent
as provided in the Payments Terms.

17. Member Accounts.

You must register an account to access and use many features of the Airbnb
Platform. Registration is only permitted for legal entities, partnerships and
natural persons who are 18 years or older. You represent and warrant that you
are not a person or entity barred from using the Airbnb Platform under the laws
of the United States, your place of residence, or any other applicable
jurisdiction. You must provide accurate, current, and complete information
during registration and keep your account information up-to-date. You may not
register more than one account or transfer your account to someone else. You are
responsible for maintaining the confidentiality and security of your account
credentials and may not disclose your credentials to any third party. You are
responsible and liable for activities conducted through your account and must
immediately notify Airbnb if you suspect that your credentials have been lost,
stolen, or your account is otherwise compromised. If and as permitted by
applicable law, we may, but have no obligation to (i) ask you to provide
identification or other information, (ii) undertake checks designed to help
verify your identity or background, (iii) screen you against third-party
databases or other sources and request reports from service providers, and (iv)
obtain reports from public records of criminal convictions or sex offender
registrations or their local equivalents.

18. Disclaimer of Warranties.

We provide the Airbnb Platform and all Content “as is” without warranty of any
kind and we disclaim all warranties, whether express or implied. For example:
(i) we do not endorse or warrant the existence, conduct, performance, safety,
quality, legality or suitability of any Guest, Host, Host Service, Listing or
third party; (ii) we do not warrant the performance or non-interruption of the
Airbnb Platform; and (iii) we do not warrant that verification, identity or
background checks conducted on Listings or Members (if any) will identify past
misconduct or prevent future misconduct. Any references to a Member or Listing
being "verified" (or similar language) indicate only that the Member or Listing
or Airbnb has completed a relevant verification or identification process and
nothing else. The disclaimers in these Terms apply to the maximum extent
permitted by law. If you have statutory rights or warranties we cannot disclaim,
the duration of any such statutorily required rights or warranties, will be
limited to the maximum extent permitted by law.

19. Limitations on Liability.

Neither Airbnb (including its affiliates and personnel) nor any other party
involved in creating, producing, or delivering the Airbnb Platform or any
Content will be liable for any incidental, special, exemplary or consequential
damages, including lost profits, loss of data or loss of goodwill, service
interruption, computer damage or system failure or the cost of substitute
products or services, or for any damages for personal or bodily injury or
emotional distress arising out of or in connection with (i) these Terms, (ii)
the use of or inability to use the Airbnb Platform or any Content, (iii) any
communications, interactions or meetings you may have with someone you interact
or meet with through, or as a result of, your use of the Airbnb Platform, or
(iv) publishing or booking of a Listing, including the provision or use of Host
Services, whether based on warranty, contract, tort (including negligence),
product liability or any other legal theory, and whether or not Airbnb has been
informed of the possibility of such damage, even if a limited remedy set out in
these Terms is found to have failed of its essential purpose.

Except for our obligation to transmit payments to Hosts under these Terms, or
make payments under the Airbnb Host Damage Protection or Japan Host Insurance,
in no event will Airbnb’s aggregate liability for any claim or dispute arising
out of or in connection with these Terms, your interaction with any Members, or
your use of or inability to use the Airbnb Platform, any Content, or any Host
Service, exceed: (A) to Guests, the amount you paid as a Guest during the
12-month period prior to the event giving rise to the liability, (B) to Hosts,
the amount paid to you as a Host in the 12-month period prior to the event
giving rise to the liability, or (C) to anyone else, one hundred U.S. dollars
(US$100).

These limitations of liability and damages are fundamental elements of the
agreement between you and Airbnb. If applicable law does not allow the
limitations of liability set out in these Terms, the above limitations may not
apply to you.

20. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend
(at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments,
other affiliates, and their personnel) harmless from and against any claims,
liabilities, damages, losses, and expenses, including, without limitation,
reasonable legal and accounting fees, arising out of or in any way connected
with: (i) your breach of these Terms (including any supplemental or additional
terms that apply to a product or feature) or our Additional Legal Terms, 
Policies or Standards, (ii) your improper use of the Airbnb Platform, (iii) your
interaction with any Member, stay at an Accommodation, participation in an
Experience or other Host Service, including without limitation any injuries,
losses or damages (whether compensatory, direct, incidental, consequential or
otherwise) of any kind arising in connection with or as a result of such
interaction, stay, participation or use, (iv) your failure, or our failure at
your direction, to accurately report, collect or remit Taxes, or (v) your breach
of any laws, regulations or third party rights such as intellectual property or
privacy rights.



21. Contracting Entities.

Based on your country of residence or establishment and what you are doing on
the Airbnb Platform, Schedule 1 below sets out the Airbnb entity with whom you
are contracting. If we identify through the Airbnb Platform, an Airbnb entity
other than the one set out on Schedule 1 as being responsible for a product,
feature or transaction, the Airbnb entity so identified is your contracting
entity with respect to that product, feature or transaction. If you change your
country of residence or establishment, the Airbnb company you contract with (as
set out on Schedule 1) and the applicable version of the Terms of Service will
be determined by your new country of residence or establishment, from the date
on which your country of residence or establishment changes.

22. United States Governing Law and Venue.

If you reside or have your place of establishment in the United States, these
Terms will be interpreted in accordance with the laws of the State of California
and the United States of America, without regard to conflict-of-law provisions.
Judicial proceedings (other than small claims actions) that are excluded from
the arbitration agreement in Section 23 must be brought in state or federal
court in San Francisco, California, unless we both agree to some other location.
You and we both consent to venue and personal jurisdiction in San Francisco,
California.

23. United States Dispute Resolution and Arbitration Agreement.

23.1 Application. This Arbitration Agreement only applies to you if your country
of residence or establishment is the United States. If your country of residence
or establishment is not the United States, and you nevertheless attempt to bring
any legal claim against Airbnb in the United States, this Arbitration Agreement
will apply for determination of the threshold issue of whether this Section 23
applies to you, and all other threshold determinations, including residency,
arbitrability, venue, and applicable law.

23.2 Overview of Dispute Resolution Process. Airbnb is committed to
participating in a consumer-friendly dispute resolution process. To that end,
these Terms provide for a two-part process for individuals to whom this Section
23 applies: (1) an informal negotiation directly with Airbnb’s customer service
team (described in paragraph 23.3, below), and if necessary (2) a binding
arbitration administered by the American Arbitration Association (“AAA”). You
and Airbnb each retain the right to seek resolution of the dispute in small
claims court as an alternative to arbitration.

23.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30
days prior to initiating an arbitration, you and Airbnb each agree to notify the
other party of the dispute in writing and attempt in good faith to negotiate an
informal resolution. You must send your notice of dispute to Airbnb by mailing
it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710
Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. Airbnb will send
its notice of dispute to the email address associated with your Airbnb account.
A notice of dispute must include: the party’s name and preferred contact
information, a brief description of the dispute, and the relief sought. If the
parties are unable to resolve the dispute within the 30-day period, only then
may either party commence arbitration by filing a written Demand for Arbitration
(available at www.adr.org) with the AAA and providing a copy to the other party
as specified in the AAA Rules (available at www.adr.org).

23.4 Agreement to Arbitrate. You and Airbnb mutually agree that any dispute,
claim or controversy arising out of or relating to these Terms or the
applicability, breach, termination, validity, enforcement or interpretation
thereof, or any use of the Airbnb Platform, Host Services, or any Content
(collectively, “Disputes”) will be settled by binding individual arbitration
(the “Arbitration Agreement”). If there is a dispute about whether this
Arbitration Agreement can be enforced or applies to our Dispute, you and Airbnb
agree that the arbitrator will decide that issue.

23.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the
following causes of action and/or claims for relief are exceptions to the
Arbitration Agreement and will be brought in a judicial proceeding in a court of
competent jurisdiction (as defined by Section 22): (i) any claim or cause of
action alleging actual or threatened infringement, misappropriation or violation
of a party’s copyrights, trademarks, trade secrets, patents, or other
intellectual property rights; (ii) any claim or cause of action seeking
emergency injunctive relief based on exigent circumstances (e.g., imminent
danger or commission of a crime, hacking, cyber-attack); or (iii) a request for
the remedy of public injunctive relief; or (iv) any individual claim of sexual
assault or sexual harassment arising from your use of the Airbnb Platform or
Host Services. You and Airbnb agree that the remedy of public injunctive relief
will proceed after the arbitration of all arbitrable claims, remedies, or causes
of action, and will be stayed pending the outcome of the arbitration pursuant to
section 3 of the Federal Arbitration Act.

23.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a
transaction in interstate commerce and the Federal Arbitration Act governs all
substantive and procedural interpretation and enforcement of this provision. The
arbitration will be administered by the arbitrator in accordance with the
Consumer Arbitration Rules and/or other AAA arbitration rules determined to be
applicable by the AAA (the “AAA Rules“) then in effect, except as modified here.
The AAA Rules are available at www.adr.org. In order to initiate arbitration, a
completed written demand (available at www.adr.org) must be filed with the AAA
and provided to the other party, as specified in the AAA rules.

23.7 Modification to AAA Rules - Arbitration Hearing/Location. In order to make
the arbitration most convenient to you, Airbnb agrees that any required
arbitration hearing may be conducted, at your option: (a) in the U.S. county
where you reside; (b) in San Francisco County; (c) via phone or video
conference. If the amount in controversy is $5,000 or less, the parties agree to
proceed solely on the submission of documents to the arbitrator.

23.8 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration
fees and your share of arbitrator compensation shall be governed by the AAA
Rules. Either party may make a request that the arbitrator award attorneys’ fees
and costs upon proving that the other party has asserted a claim, cross-claim or
defense that is groundless in fact or law, brought in bad faith or for the
purpose of harassment, or is otherwise frivolous, as allowed by applicable law
and the AAA Rules.

23.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential
findings and conclusions upon which the arbitrator based the award. Judgment on
the arbitration award may be entered in any court with proper jurisdiction. The
arbitrator may award any relief allowed by law or the AAA Rules, but declaratory
or injunctive relief may be awarded only on an individual basis and only to the
extent necessary to provide relief warranted by the claimant’s individual claim.

23.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each
waiving the right to a trial by jury as to all arbitrable Disputes.

23.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge
and agree that, to the fullest extent permitted by law, we are each waiving the
right to participate as a plaintiff or class member in any purported class
action lawsuit, class-wide arbitration, private attorney general action, or any
other representative or consolidated proceeding. Unless we agree in writing, the
arbitrator may not consolidate more than one party’s claims and may not
otherwise preside over any form of any class or representative proceeding. If
there is a final judicial determination that applicable law precludes
enforcement of the waiver contained in this paragraph as to any claim, cause of
action or requested remedy, then that claim, cause of action or requested
remedy, and only that claim, cause of action or requested remedy, will be
severed from this agreement to arbitrate and will be brought in a court of
competent jurisdiction. In the event that a claim, cause of action or requested
remedy is severed pursuant to this paragraph, then you and we agree that the
claims, causes of action or requested remedies that are not subject to
arbitration will be stayed until all arbitrable claims, causes of action and
requested remedies are resolved by the arbitrator.

23.12 Severability. Except as provided in Section 23.11, in the event that any
portion of this Arbitration Agreement is deemed illegal or unenforceable, such
provision will be severed and the remainder of the Arbitration Agreement will be
given full force and effect.

23.13 Changes to Agreement to Arbitrate. If Airbnb changes this Section 23 after
the date you last accepted these Terms (or accepted any subsequent changes to
these Terms), you may reject that change by sending us written notice (including
by email) within 30 days of the date the change is effective. Rejecting a new
change, however, does not revoke or alter your prior consent to any earlier
agreements to arbitrate any Dispute between you and Airbnb (or your prior
consent to any subsequent changes thereto), which will remain in effect and
enforceable as to any Dispute between you and Airbnb.

23.14 Survival. Except as provided in Section 23.12 and subject to Section 13.6,
this Section 23 will survive any termination of these Terms and will continue to
apply even if you stop using the Airbnb Platform or terminate your Airbnb
account.


24. China Governing Law and Dispute Resolution.

24.1 China Domestic Transactions. If you reside or have your place of
establishment in China, and are contracting with Airbnb China, these Terms and
this Section 24.1 are governed by the laws of the People’s Republic of China. In
this situation, any dispute arising from or in connection with these Terms or
use of the Airbnb Platform shall be submitted to the China International
Economic and Trade Arbitration Commission (“CIETAC”) for arbitration which shall
be conducted in accordance with the Commission’s arbitration rules in effect at
the time of applying for arbitration. The arbitral award is final and binding
upon both parties. The tribunal shall consist of three (3) arbitrators. The seat
of the arbitration shall be Beijing. The language of the arbitration shall be
English.

24.2 Cross-border Transactions. If you reside or have your place of
establishment in China, and are contracting with Airbnb, Inc., Airbnb Travel,
LLC, Airbnb Ireland UC, or any other non-China entity, these Terms and this
Section 24.2 are governed by the laws of Singapore. In this situation, any
dispute arising out of or in connection with these Terms or use of the Airbnb
Platform, including any question regarding the existence, validity or
termination of these Terms, shall be referred to and finally resolved by
arbitration administered by the Singapore International Arbitration Centre
(“SIAC”) in accordance with the Arbitration Rules of the Singapore International
Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are
deemed to be incorporated by reference in this clause. The seat of the
arbitration shall be Singapore. The Tribunal shall consist of three (3)
arbitrators. The language of the arbitration shall be English.

24.3 Without Limitation Provisions. The above Sections 24.1 and 24.2 are
expressed to be without regard to conflict of laws provisions and shall not be
construed to limit any rights which Airbnb may have to apply to any court of
competent jurisdiction for any order requiring you to perform or be prohibited
from performing certain acts and other provisional relief permitted under the
laws of Singapore, the People’s Republic of China, or any other laws that may
apply to you.

25. Brazil Governing Law and Venue. If you reside or have your place of
establishment in Brazil, these Terms will be interpreted in accordance with the
laws of Brazil, without regard to conflict-of-law provisions. Legal proceedings
that you are able to bring against us arising from or in connection with these
Terms may only be brought in a court located in Brazil.

26. Rest of World Dispute Resolution, Venue and Forum, and Governing Law. If you
reside or have your place of establishment outside of the United States, China,
and Brazil, this Section applies to you and these Terms will be interpreted in
accordance with Irish law. The application of the United Nations Convention on
Contracts for the International Sale of Goods (CISG) is excluded. If you are
acting as an individual consumer and if mandatory statutory consumer protection
regulations in your country of residence contain provisions that are more
beneficial for you, such provisions shall apply irrespective of the choice of
Irish law. As an individual consumer, you may bring any judicial proceedings
relating to these Terms before the competent court of your place of residence or
the competent court of Airbnb's place of business in Ireland. If Airbnb wishes
to enforce any of its rights against you as a consumer, we may do so only in the
courts of the jurisdiction in which you are a resident. If you are acting as a
business, you agree to submit to the exclusive jurisdiction of the Irish courts.


27. Miscellaneous.

27.1 Other Terms Incorporated by Reference. Our Host Damage Protection, Japan
Host Insurance Terms, Rebooking and Refund Policy, Experiences Guest Refund
Policy, Content Policy, Nondiscrimination Policy, Extenuating Circumstances
Policy, Additional Legal Terms, Policies, Standards and other supplemental
policies and terms linked to in these Terms apply to your use of the Airbnb
Platform, are incorporated by reference, and form part of your agreement with
Airbnb.

27.2 Interpreting these Terms. Except as they may be supplemented by additional
terms, conditions, policies, guidelines, standards, and in-product disclosures,
these Terms (including those items incorporated by reference) constitute the
entire agreement between Airbnb and you pertaining to your access to or use of
the Airbnb Platform and supersede any and all prior oral or written
understandings or agreements between Airbnb and you. These Terms do not and are
not intended to confer any rights or remedies upon anyone other than you and
Airbnb. If any provision of these Terms is held to be invalid or unenforceable,
except as otherwise indicated in Section 23.11 above, such provision will be
struck and will not affect the validity and enforceability of the remaining
provisions. Where the word “will” is used in these Terms it connotes an
obligation with the same meaning as “shall.”

27.3 No Waiver. Airbnb’s failure to enforce any right or provision in these
Terms will not constitute a waiver of such right or provision unless
acknowledged and agreed to by us in writing. Except as expressly set forth in
these Terms, the exercise by either party of any of its remedies under these
Terms will be without prejudice to its other remedies under these Terms or
otherwise permitted under law.

27.4 Assignment. You may not assign, transfer or delegate this agreement or your
rights and obligations hereunder without Airbnb's prior written consent. Airbnb
may without restriction assign, transfer or delegate this agreement and any
rights and obligations hereunder, at its sole discretion, with 30 days’ prior
notice.

27.5 Notice. Unless specified otherwise, any notices or other communications to
Members permitted or required under this agreement, will be provided
electronically and given by Airbnb via email, Airbnb Platform notification,
messaging service (including SMS and WeChat), or any other contact method we
enable and you provide. If a notification relates to a booking or Listing in
Japan, you agree and acknowledge that such notifications via electronic means in
lieu of a written statement, satisfies Airbnb’s obligations under Article 59 (1)
of the Japanese Housing Accommodation Business Act.

27.6 Third-Party Services. The Airbnb Platform may contain links to third-party
websites, applications, services or resources (“Third-Party Services”) that are
subject to different terms and privacy practices. Airbnb is not responsible or
liable for any aspect of such Third-Party Services and links to such Third-Party
Services are not an endorsement.

27.7 Google Terms. Some translations on the Airbnb Platform are powered by
Google. Google disclaims all warranties related to the translations, express or
implied, including any warranties of accuracy, reliability, and any implied
warranties for merchantability, fitness for a particular purpose and
non-infringement. Some areas of the Airbnb Platform implement Google Maps/Earth
mapping services, including Google Maps API(s). Your use of Google Maps/Earth is
subject to the Google Maps/Google Earth Additional Terms of Service.

27.8 Apple Terms. If you access or download our application from the Apple App
Store, you agree to Apple’s Licensed Application End User License Agreement.

27.9 Airbnb Platform Content. Content made available through the Airbnb Platform
may be protected by copyright, trademark, and/or other laws of the United States
and other countries. You acknowledge that all intellectual property rights for
that Content are the exclusive property of Airbnb and/or its licensors and agree
that you will not remove, alter or obscure any copyright, trademark, service
mark or other proprietary rights notices. You may not use, copy, adapt, modify,
prepare derivative works of, distribute, license, sell, transfer, publicly
display, publicly perform, transmit, broadcast or otherwise exploit any Content
accessed through the Airbnb Platform except to the extent you are the legal
owner of that Content or as expressly permitted in these Terms. Subject to your
compliance with these Terms, Airbnb grants you a limited, non-exclusive,
non-sublicensable, revocable, non-transferable license to (i) download and use
the Application on your personal device(s); and (ii) access and view the Content
made available on or through the Airbnb Platform and accessible to you, solely
for your personal and non-commercial use.

27.10 Airbnb.org. Airbnb.org is a nonprofit corporation exempt from income
taxation under U.S. Internal Revenue Code Section 501(c)(3), operating as a
public charity. Airbnb.org is not owned or controlled by Airbnb. Airbnb.org
administers a number of charitable programs that benefit our Host and Guest
communities and the public.

27.11 Force Majeure. Airbnb shall not be liable for any delay or failure to
perform resulting from causes outside its reasonable control, including, but not
limited to, acts of God, natural disasters, war, terrorism, riots, embargoes,
acts of civil or military authorities, fire, floods, accidents, pandemics,
epidemics or disease, strikes or shortages of transportation facilities, fuel,
energy, labor or materials.

27.12 Emails and SMS. You will receive administrative communications from us
using the email address or other contact information you provide for your Airbnb
account. Enrollment in additional email subscription programs will not affect
the frequency of these administrative emails, though you should expect to
receive additional emails specific to the program(s) to which you have
subscribed. You may also receive promotional emails from us. No fee is charged
for these promotional emails, but third-party data rates could apply. You can
control whether you receive promotional emails using the notification
preferences in your account settings. Please note that you will not be able to
take advantage of certain promotions if you disable certain communication
settings or do not have an Airbnb account. In the U.S. if you consent to receive
SMS (text messages) from us, you will be subject to our SMS Terms.

27.13 Contact Us. If you have any questions about these Terms please email us.

Schedule 1 - Contracting Entities

Your place of residence or establishment:Your activity on the Airbnb
Platform:Airbnb contracting Entity:Contact information:United StatesBooking or
offering certain hotels or traditional accommodations, where Airbnb Travel, LLC
is identified in the checkout or listing process.Airbnb Travel, LLC888 Brannan
Street, San Francisco, CA 94103, United StatesBooking or offering accommodations
located in the United States for stays of 28 nights or more where Airbnb Stays,
Inc. is identified in the checkout or listing process.Airbnb Stays, Inc.888
Brannan Street, San Francisco, CA 94103, United StatesAll other
activities.Airbnb, Inc.888 Brannan Street, San Francisco, CA 94103, United
States

European Economic Area, Switzerland or the United KingdomBooking or offering
certain hotels or traditional accommodations, where Airbnb Travel, LLC is
identified in the checkout or listing process.Airbnb Travel, LLC888 Brannan
Street, San Francisco, CA 94103, United StatesBooking or offering accommodations
located in the United States for stays of 28 nights or more where Airbnb Stays,
Inc. is identified in the checkout or listing process.Airbnb Stays, Inc.888
Brannan Street, San Francisco, CA 94103, United StatesAll other
activities.Airbnb Ireland UC8 Hanover Quay, Dublin 2, Ireland

China (which for purposes of these Terms, refers to the People's Republic of
China and does not include Hong Kong, Macau and Taiwan)Booking or offering
certain hotels or traditional accommodations, located outside of China, where
Airbnb Travel, LLC is identified in the checkout or listing process.Airbnb
Travel, LLC888 Brannan Street, San Francisco, CA 94103, United StatesBooking or
offering accommodations located in the United States for stays of 28 nights or
more where Airbnb Stays, Inc. is identified in the checkout or listing
process.Airbnb Stays, Inc.888 Brannan Street, San Francisco, CA 94103, United
StatesBooking or offering of any other Host Service, located outside
China.Airbnb Ireland UC8 Hanover Quay, Dublin 2, IrelandActivities in
China.Airbnb Internet (Beijing) Co., Ltd. ("Airbnb China")01B, Unit 1401, 14th
Floor, East Tower, World Financial Center, No.1, East Third Ring Middle Road
Chaoyang District, Beijing, China 100020

JapanBooking or offering certain hotels or traditional accommodations, where
Airbnb Travel, LLC is identified in the checkout or listing process.Airbnb
Travel, LLC888 Brannan Street, San Francisco, CA 94103, United StatesBooking or
offering accommodations located in the United States for stays of 28 nights or
more where Airbnb Stays, Inc. is identified in the checkout or listing
process.Airbnb Stays, Inc.888 Brannan Street, San Francisco, CA 94103, United
StatesBooking or offering any other Host Service, located outside Japan.Airbnb
Ireland UC8 Hanover Quay, Dublin 2, IrelandAll other activities.Airbnb Global
Services Limited3 Dublin Landings, North Wall Quay, Dublin D01 H104, Ireland

Brazil*

Any booking, offering accommodations, or any other activity.

Airbnb Plataforma Digital Ltda.

Rua Aspicuelta 422, conjunto 51, CEP: 05433-010, São Paulo - SP - Brazil

All other countries and territoriesBooking or offering certain hotels or
traditional accommodations, where Airbnb Travel, LLC is identified in the
checkout or listing process.Airbnb Travel, LLC888 Brannan Street, San Francisco,
CA 94103, United StatesBooking or offering accommodations located in the United
States for stays of 28 nights or more where Airbnb Stays, Inc. is identified in
the checkout or listing process.Airbnb Stays, Inc.888 Brannan Street, San
Francisco, CA 94103, United StatesAll other activities.Airbnb Ireland UC8
Hanover Quay, Dublin 2, Ireland

* Beginning April 1, 2022, Airbnb Plataforma Digital Ltda. shall be the
Contracting Entity for all Members whose place of residence or establishment is
in Brazil.

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