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Rogers users report mass outage impacting phones, internet, Interac
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ROGERS USERS REPORT MASS OUTAGE IMPACTING PHONES, INTERNET, INTERAC

By Rachel Gilmore Global News
Posted July 8, 2022 8:24 am    
Updated July 8, 2022 12:40 pm
1:30 Rogers customers facing countrywide service outage
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Rogers customers dealing with countrywide service outage
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Rogers users across Canada are facing an outage Friday morning, with both
cellular and internet services impacted.

The company didn’t acknowledge the issue until just before 9 a.m. ET, leaving
users in the dark for hours about when they might be able to use their devices
again.

“We know how important it is for our customers to stay connected,” the
RogersHelps Twitter account wrote.

“We are aware of issues currently affecting our networks and our teams are fully
engaged to resolve the issue as soon as possible. We will continue to keep you
updated as we have more information to share.”





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Meanwhile, reports of the outage have piled up on an outage tracker webpage —
with complaints coming from coast to coast.

Over 15,000 Rogers users in Toronto have submitted a complaint, as well as
thousands in Montréal, Brampton, and Ottawa. Hundreds of users everywhere from
Halifax, N.S. and Victoria B.C. have also reported issues.

The outage is also reportedly impacting ATMs and interac machines across the
country, according to reports on social media.

In a statement sent to Global News, a spokesperson for Rogers Communications the
outage is affecting both the “wireline and wireless networks.”

“Our technical teams are working hard to restore services as quickly as
possible,” the spokesperson said.

“On behalf of all of us at Rogers, we sincerely apologize to our customers, and
we will continue to keep you updated as we have more information to share,
including when we expect service to be back up. Thank you for your patience as
we work to resolve this issue.”

While Rogers has yet to provide details on why this outage is occurring, the
Communications Security Establishment confirmed to Global News that their Centre
for Cyber Security “has been in contact with Rogers” and “offered assistance, in
the event they should need it.”

Toronto Police Operations acknowledged the ongoing issue in a tweet, noting that
some people are struggling to call 911 due to the outage.

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The Ottawa Police issued a similar warning, urging residents whose 911 calls
fail to try again, to call from a “landline” or to try a “cell phone with
another provider.”





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One in ten Canadian employees are still working from home, according to a July 1
poll from Ipsos conducted exclusively for Global News — which means a number of
workers were left scrambling as they tried to log into their laptops this
morning.

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As a result, coffee shops with working WiFi saw a flood of internet-hungry
customers flood their businesses.

“Welcome to the jungle,” a Starbucks barista told Global News’ Colin D’Mello as
he walked through the coffee shop this morning.





Service Canada also reported issues as a result of the Rogers outage, warning
Canadians that the technical problem is affecting “some call centres and
offices, including passport offices.”

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It’s the latest issue for the problem-plagued passport service. Unprecedented
demand for Canadian passports has led to delays in processing times, putting
eager travellers in limbo ahead of the summer travel season.

For weeks, many Canadians have been seen waiting in lines outside Service Canada
offices to get their much-needed travel documents.





As the outage dragged on, Innovation Minister Francois-Philippe Champagne took
to Twitter to reassure Canadians that the government “is aware of the current
Rogers outage” and “has been in contact with the company.”

“We expressed how important it is that this matter be resolved as soon as
possible and for the company to provide prompt and clear communication directly
to those impacted,” he wrote.

Story continues below advertisement


“We will continue to monitor the situation closely and use any tools at our
disposal to ensure Canadians stay connected and that the company meets the high
standards Canadians deserve.”

Meanwhile, in the face of the frustrating outage, many Canadians have taken to
social media to express their annoyance — and to poke fun at the situation.

One user asked if “anyone else” was “relieved to find out that it’s a nationwide
outage and that it wasn’t just you forgetting to pay your bills.”





Another Twitter account joked that Rogers customers get an “unplanned long
weekend” while Bell customers have to “get to work.”

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The satirical publication The Beaverton joked that “Rogers offers Canada’s
fastest, most reliable outages across the country.”





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The last major Rogers outage took place in April of 2021, when massive
nationwide wireless issues left millions without voice calls, texting and data
service for several hours.

The telecom giant said the root cause of the intermittent wireless service was a
software update by its network partner Ericsson.

Reports of that outage began early in the morning. Services didn’t come back
online until the evening, with some services still coming back online after 11
pm ET.

This time around, however, Rogers has yet to explain the cause — or provide a
timeline for when Canadians can expect the issue to be resolved.

© 2022 Global News, a division of Corus Entertainment Inc.
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rogers outage tagATMs not working Canada tagcellphone not working tagRogers
Network tagRogers Network Outage tagATMs not working Toronto tagcellular network
down tagdebit machines down toronto tagdebit machines not working tagInternet
not working tagIs rogers down tagrogers internet outage map tagrogers outage
today tagrogers phone outage tag Click to see more tags+10
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