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Pokémon GO Help Center
Report a Bug Contact Us

Home / Get in Touch


HOW TO CONTACT SUPPORT

Last Updated: 7d

In general, the best way to contact Pokémon GO support is through our in-app
support system. To contact support through the app:

>  1. From the Map View, open the Main Menu   
> 
>  2. At the top right, tap Settings   
> 
>  3. Tap on Help in the top right corner to access the help center.
> 
>  4. Tap this button in the upper right corner.   

However, there may be a more suitable contact method for your specific issue or
Help Center articles that can help you out. Review the topics below to learn
more.


SIGN-IN HELP

For assistance with signing in, check out these troubleshooting guides:

 * Account Issues and Help with Sign-in

 * Troubleshooting Guide (iOS)

 * Troubleshooting Guide (Android)


REPORTING A BUG

To report a bug with Pokémon GO that isn’t already listed on the Known Issues
page, please contact us through the app.

You won't get an individual response to your report, but we’ll use this
information to help us reproduce the issue and identify trends. Using the in-app
option allows us to collect important contextual information (like app version
and device model) to better investigate bugs.


IN-GAME SHOP PURCHASES

If you purchased PokéCoins and wish to receive a refund, please contact Apple
Support (iOS users), Galaxy App Store (Samsung users), or Google Play Help
(Android users) to review their respective refund policies, request a refund, or
to inquire about a recent transaction.

If you have a question about an item purchased from the shop using PokéCoins,
please contact us through the app.

Please note that app store refund policies may vary based on the location of
user and the age of user, including legal minority, at the time of purchase, as
may be required by applicable law.
 * Apple
 * Google
 * Samsung


REQUESTING MODIFICATION OR REMOVAL OF AN IN-GAME LOCATION (POKÉSTOPS OR GYMS)

If you believe an in-game location should be modified or removed, you can submit
a request for us to review an in-game feature representing a real-world
location. Please visit this page for information on how to submit a request.


REPORTING INAPPROPRIATE GAMEPLAY

To report a player or service that violates the Terms of Service or the Niantic
Player Guidelines, contact us through the app. Please note that we can't discuss
any actions we may have taken on another player’s account.


SUBMITTING A BAN APPEAL

Our goal is to provide our players with a fair, fun, and legitimate gaming
experience. We maintain a Three Strikes Policy against cheating and actively
remove players that do not respect the rules the rest of the community follows.
If you believe you were incorrectly punished, please review this page to submit
a ban appeal.


DELETING MY ACCOUNT

For account deletion requests, please contact us using this form and select
"Delete My Account" under the issue type dropdown menu. Please note that this
action cannot be reversed once fully processed.


REQUESTING MY DATA

 

Request your data by contacting us through the support menu in the app.

 


FOLLOW US ON SOCIAL MEDIA

Like Niantic Support on Facebook or follow @NianticHelp on Twitter to hear about
changes and updates to all of our games.
 


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