allstarcard.co.uk Open in urlscan Pro
45.60.13.233  Public Scan

Form analysis
0 forms found in the DOM

Text Content

We use cookies to improve your experience and our marketing. Continuing on our
pages whilst making no cookie selection will be seen as an acceptance of all
cookies and our Cookie Policy.

Allow all cookies
Use necessary cookies

Solutions
Tools
Resources
Why Allstar
Contact usLogin
Apply Now


ALLSTAR FUEL CARD TERMS & CONDITIONS


THESE TERMS AND CONDITIONS OF USE SUPERSEDE ALL PREVIOUS TERMS AND APPLY TO YOUR
CARDS




DEFINITIONS

Agreement

The agreement between you and us including the application form and applicable
terms and conditions.

Card

A card or other payment method we have issued and which can be used to purchase
Goods and Services, including but not limited to Chip and PIN Cards, Non PIN
Cards, Non Standard Cards, magnetic stripe cards, voucher cards, card numbers
and virtual cards.

Card Charge

The charge (plus VAT) that we charge you for each Card.

Cardholder

Any person you authorise to use the Card.

Chargeback

As defined in clause 8 of the Agreement.

Charge Point

A wall or upstand unit for putting electricity into the batteries of electric
vehicles. These can include private units, or public units operated by a Charge
Point Operator.

Charge Point Operator

A Charge Point Operator is a company operating a pool of Charge Points. Charge
Point Operators allow session payments using our Card to connect to and charge
from an electricity supply under the terms of the Agreement.

Charge Point Provider

Company that installs and/or maintains the charging session data of a private
Charge Point.

Chip and PIN Card

A Card that we issue and which includes chip and PIN technology.

Consequential Losses

Losses that are not a direct result of anyone breaking any of the terms of the
Agreement.

Driver

A driver; who may also be a Cardholder; authorised by you to use the Homecharge
Service.

Driver App

The mobile application and any other relevant software identified by Allstar
from time to time which displays the cost of each charging session carried out
at the Driver’s Residential Address, and the value of any credits made to the
Driver’s home Electricity Provider.

Driver Terms

Terms provided directly to Driver during onboarding that explain certain
authorisations and information needed to provide Homecharge Service. These can
be found at https://www.mina.co.uk/end-user-terms.

Driver’s Residential Address

The main home residence of the Driver or Cardholder where the Charge Point is
installed

Electricity Provider

Electricity Provider means the supplier of electricity to the Driver's
Residential Address

Goods and Services

Goods and services you can buy using a Card including petrol, diesel, liquefied
petroleum gas, electric, hydrogen, other alternative fuels, Ad-Blue, engine oil,
vehicle-related goods, tyres, batteries, exhausts, windscreen replacements,
vehicle servicing, repairs, maintenance services, vehicle breakdown recovery,
tolls, and other services we may include from time to time.

Homecharge Service Start Date

The date on which we commence the operational Homecharge Services as mutually
agreed by you and us.

Non PIN Cards

A Card that has either the name of an individual or the registration number of a
vehicle (or both) embossed on it and the Cardholder signs their name or writes
their vehicle registration number on the back but does not require the
Cardholder to show any form of ID or enter a PIN code but where a Cardholder’s
signature is required at the point of sale.

Non Standard Cards

Non PIN Cards, Cards without a driver name or vehicle registration number
embossed, those used for electric charging, and any other non-standard types of
Cards that we issue to you and confirm are non-standard Cards.

Payment Due Date

As defined in clause 4 of the Agreement.

PIN

The personalised identification number used to validate a transaction to
purchase Goods and Services using a Chip and PIN Card.

Privacy Policy

Our privacy policy at or as otherwise provided to you by us in writing from time
to time.

Standard Charges

The recurring and ad-hoc charges applicable to your account and Cards which
forms part of the Agreement as updated from time to time.

Suppliers

Suppliers who hold agreements with us or any of our associated companies to
accept Cards to purchase Goods and Services.

Website

The areas of our website which are protected by a password or any other website
we authorise you to access in connection with the Agreement or Cards.

we, us, our

Allstar Business Solutions Limited.

you, your

The account holder set out in the Agreement.

1. AUTHORISATION

By signing your Card and/or using it you accept these terms and conditions in
full and agree to comply with them at all times. It also means that you agree to
pay us for any Goods and Services our Suppliers supply to you or to the
Cardholder.

2. USING THE CARD

The Card is valid until its expiry date or until you or we cancel it, whichever
happens earlier. Only the Cardholder can use the Card. You must ensure that only
a Cardholder knows and is able to use the PIN for any Card or if a Card does not
have a PIN associated to it you must ensure that the Card can only be used for
any driver name or vehicle registration embossed on the Card. You must make sure
that the Cardholder signs their name or writes their vehicle registration number
on the back of the Card (or does both) matching the driver name or vehicle
registration embossed on the front of the Card to prevent unauthorised use which
you will be liable for. The Cardholder must present the Card to the Supplier
before they buy Goods and Services so that the Supplier is aware that they are
about to make a sale as an agent for us. The Cardholder must make sure that the
correct vehicle registration number and mileage has been recorded on a voucher
for each purchase. The Cardholder must make sure that they enter the correct PIN
when using a Chip and PIN Card and you are liable for all Goods and Services
purchased using a Card once a correct PIN has been entered at the point of sale
terminal or after the Cardholder signs to accept the transaction where a Card
does not have a PIN and a signature is required. It is important that you take
all reasonable steps to prevent misuse of your Cards and to identify any
unauthorised or fraudulent activity relating to your Cards or your Card numbers.
These steps should include: ensuring that pins are not known by anyone other
than a Cardholder, checking that your Cards are correctly embossed with your
company name and one or both of the Cardholdername and vehicle registration,
checking your invoices and any reports that you receive for any unauthorised or
unusual activity and promptly investigating any suspect/unusual transactions
that we notify you of.

3. CARDS

Each Card will show your name and the expiry date. You must ensure that the Card
is embossed to show the Cardholder’s name or the registration number of the
vehicle it is used for (or both). If the signature panel on the back of the Card
is marked or is not filled in correctly, a Supplier may confiscate the Card.
Cards are issued with a PIN which must be used in conjunction with Chip and PIN
Cards. Cardholders will have 5 attempts to enter a correct PIN at the point of
validation of a transaction. If the correct PIN is not entered after 5 attempts
the Card will be automatically blocked and neither you nor the Cardholder will
be able to use the Card again. In the event that a Card has been blocked it will
be necessary for us to issue you with a replacement Card. If a PIN is lost or
misplaced, Cardholders can request a re-advice from us (please see clause 25 for
our contact details or you can contact us via our Website). We may charge for
issuing replacement Cards. Suppliers may also refuse to accept the Card if it is
not being used in line with the terms and conditions that we agree with
Suppliers. If we provide you with a bearer Card, a Non PIN Card, an ID
bearerCard or a voucher Card you are subject to the additional terms applicable
to such Cards from time to time. These terms are available on request and you
must make sure that you keep to them. We will also charge you per voucher Card,
bearer Card or ID bearer Card. Details of these are set out in our Standard
Charges.

4. ACCOUNTS

Each week (or other period we have agreed with you in writing) we will send you
an invoice, or produce an invoice on the Website, showing all purchases made
using the Cards, less any credits or refunds. We may charge you if you require a
paper or non-standard invoice. You must pay the invoice in full, by direct
debit, within 7 days (or other period we have agreed with you in writing) of the
date of the invoice (the Payment Due Date). We may charge you for non-standard
payment methods or payment periods. If you do not pay any amount by the Payment
Due Date we may charge interest at a rate of 5% over the National Westminster
Bank Plc base rate. We work out interest on a day-to-day basis on any amount
outstanding on the Payment Due Date (including unpaid interest) and also on any
Goods and Services purchased by you with Cards but not yet invoiced to you until
you pay the outstanding invoice in full. We may also charge you a late payment
fee. Alternatively we may charge you interest and late payment fees in
accordance with the Late Payment of Commercial Debts (Interest) Act 1988 and the
Late Payment of Commercial Debts Regulations 2002 (or any amendments to these
statutory provisions). We will continue to charge interest until you have paid
the amount due, whether or not the Agreement has ended or a court judgment has
been made. Late payment may also trigger a risk based fee being applied to your
purchases (as set out in clause 8) and/or result in the removal of any discounts
you may have the benefit of (as set out in clause 7). If any amount is still
unpaid more than seven days after the Payment Due Date, we may cancel any or all
of your Cards and end the Agreement (clause 13 of the Agreement applies to any
Cards that we cancel). We may also place your Cards on temporary stop the day
that any payment becomes overdue. We may apply an administration charge if we do
not receive a payment because there is not enough money in your account to cover
the direct debit or because you have cancelled the direct debit or if for any
other reason that is not our fault we are unable to collect a payment due by
direct debit. We will charge you a network service fee for processing all Card
transactions. We may also charge for any copies of invoices or sales vouchers
you ask us to send you for transactions. You agree that we are not obliged to
carry out any investigations into, nor provide information in relation to nor
copies of, invoices or sales vouchers dating back more than six months. We may
charge you if you require us to provide any non-standard account management
activities or for any non-standard services. We may charge if you wish to
transfer your account to a different type of Card issued by us or terminate the
Agreement and enter into a new Agreement with us under which we will issue a
different type of Cards to you. We may charge for terminating or transferring
your exiting account or for opening your new account, but not both. You must
notify us promptly about any issue or dispute that relates to your Cards and
Goods and Services purchased with Cards or Card numbers. We do not have to carry
out any investigations that relate to transactions that took place more than
three months before you notified us of a dispute.

5. PAYMENTS

We will use your payments and any credits or refunds you are entitled to first
to pay off any interest you owe us and second to reduce any amounts you owe. If
you make a claim against any Supplier or other supplier in relation to Goods and
Services they have supplied to you or the Cardholder as our agent, you cannot
take the amount of your claim from any money you owe us or claim it back from
us.

6. PRICING

Depending on your business needs and eligibility, we may price your fuel and
electric charging in ways such as, but not limited to, the following: retail
pump price, national average price, weekly MID CIF price (fuel base cost
including cost, insurance and freight into the receiving country), electric
charging at either retail or national price. Both weekly national average and
MID CIF prices are available on our website or will be notified to you. You may
be eligible for our tiered discounted pricing at certain networks. We reserve
the right to make changes to the network, tiers and discounts at any time.

7. CHARGES

The latest charges are available in the Standard Charges on our Website. If we
make any changes to the charges, we will post the revised Standard Charges on
our Website indicating the date the revised Standard Charges was posted. All
charges applicable to your Cards and account will be set out in the Standard
Charges unless otherwise communicated to or agreed with you in writing. All
references in the Agreement to fees or charges are references to the charges set
out in the Standard Charges. We may at our absolute discretion determine whether
or not to invoice you for any of the charges set out in the Standard Charges. In
addition, we may grant you discounts from time to time on certain Goods and
Services. The level of the discount may apply for a limited time period and the
Goods and Services to which it applies will be set out in the Standard Charges
or otherwise communicated to you. If you wish to discuss any Charges you must
contact us within 14 days of the invoice date to which they first appear. If you
do not contact us within this period or continue to use the related products and
services after this time, you will be deemed to have accepted the Standard
Charges.

7.1 ADMIN CHARGES - It is your responsibility to check the Standard Charges on
our Website prior to requesting the related products & services or incurring
admin charges.

7. 2 OTHER FEES - It is your responsibility to check the Standard Charges on our
Website prior to incurring Other Fees. We may apply the Other Fees contained in
the Standard Charges if applicable, immediately and without notice to you. We
may change the Other Fees as set out in the Standard Charges at any time on 30
days prior notice to you.

7. 3 SERVICE CHARGES - These will be communicated to you in writing and your
contract will be updated automatically. We may apply the service charges
contained in the Standard Charges if applicable with the following conditions
&/or notice:

a) Risk Based Fee: At any time on 7 days prior notice to you.

b) Card Charge: All Cards issued by us are subject to a Monthly or Annual Card
Charge, payable in advance. Any revised Card Charge will be notified to you at
any time on 30 days prior notice and will be valid from the date that the change
was made and be applicable on any Card anniversary or new requests from that
date forward. When we work out the Card Charge, we assume that all of your Cards
are used. We reserve the right to charge an underused account fee (see 7.2
Penalty Charges) from the start of the Agreement if any Cards are not used or
used to purchase a lower level of Goods and Services than we reasonably
anticipated.

c) All other Service charges: At any time on 30 days prior notice to you.

8. CREDIT AND RISK

We may terminate the Agreement or suspend your Cards in the event that you
exceed any credit limit that we have set for your account. We may charge you for
exceeding any credit line that we have notified you of. If we suspend your
account for any reason and we subsequently agree to reactivate your account, we
may charge you. We may also charge you if you fail to comply with the terms of
the Agreement or if non-standard payment terms or payment methods are operated
for your account. We, or a third party, may make, or ask our agents to make,
regular credit checks on you. This will involve giving information about you to
licensed credit reference agencies. We will undertake periodic risk assessments
of you using an industry recognised risk rating management tool and, in the
event that you are neither a sole trader nor a partnership of 3 persons or less,
if, following such credit risk assessment, your credit risk rating hits a
specified risk rating level or if for any other reason we reasonably suspect you
may pose a credit risk (including in the event of late payment where you have
failed to pay an invoice at least two times over a continuous period of six
calendar months) to us we shall apply a risk based fee to your purchases for the
purposes of mitigating the risk. You agree we may apply such charge immediately
and without prior notice to you, although if we apply a risk based fee in this
way we will notify you of our decision to apply the risk based fee, together
with any additional details of the charge, as soon as reasonably practicable
following the decision. You agree that we may apply the charge from the point in
time we receive the report indicating your risk rating has hit the specified
risk rating level or when we otherwise decide (acting reasonably) to apply the
charge. The rate of the risk-based fee applicable will be determined by us but
will not exceed the maximum risk based fee set out in the Standard Charges
(which may vary). We shall continue to apply a risk-based fee until your risk
rating has returned to below the specified risk rating level for a continuous
period of six calendar months. Our decision around the risk based fee is final
and there shall be no back-dating or reimbursement of risk based fees applied by
us to you. Please note you may pay a security deposit in lieu of us applying a
risked based fee.

In certain circumstances, for your convenience, we may (but are not obligated
to) allow you to place a credit or debit card on file with us to use for
automatic payment of any and all balances on your account, including balances
created at or around the time that a Cardholder presents the Card to the
Supplier to buy Goods and Services. If following a credit risk assessment, we
determine (at our sole discretion) your credit risk rating is suitable, we shall
be entitled to remove your right to place a credit or debit card on file with us
and transfer you to our standard billing process outlined in clause 4. This will
include a requirement for you to set up a direct debit for the payment of
invoices in accordance with clause 4 when we transfer you to our standard
billing process.

You hereby authorise us (and will promptly provide us documentation evidencing
your authorisation upon our request) to: (a) charge or debit such credit or
debit card automatically immediately in £GBP (or on the date any amount
otherwise becomes due to us), based on your use of our products and services and
related purchases and any other charges due as per the Standard Charges; (b) to
obtain credit authorisations from the issuer of your credit or debit card; and
(c) to obtain credit reports about you and/or the beneficial owners of your
business from time to time. We may set limits on the amount of goods and
services you can purchase using the Cards, depending on the credit limit on your
credit card, or any other factors in our assessment of credit risk. It is your
responsibility to ensure that your credit or debit card information on file with
us is always up to date. If such credit or debit card is declined for any
reason, your account must be paid by you by other means by the due date stated
on your invoice, and we may charge you an administrative handling charge of in
connection with such decline.

“Chargeback” is a mechanism for your credit or debit card issuer (at their
discretion) to reclaim money from a service provider’s bank. This can allow your
card issuer to provide you with a refund in a number of circumstances,
including: (a) if you do not get the product you paid for; (b) if you are
charged the wrong amount, or charged twice by mistake; or (c) if the payment was
made fraudulently.

You agree to contact us prior to raising a request for a Chargeback or any
dispute with your bank or card issuer in relation to any transaction with us,
and to provide us with any information reasonably requested by us in order for
us to research the transaction associated with the proposed Chargeback.

We recognise that Chargebacks can happen for a variety of reasons. However, if
you make a card payment through us, and later dispute a legitimate charge by
raising a Chargeback without merit or legitimate reason (as determined at our
sole discretion), whether fraudulently or otherwise, then we may provide the
bank compelling evidence to refute your invalid Chargeback request, and reserve
the right to terminate the Agreement or suspend your Cards. The following shall
be due and payable by you within 7 days for each instance of a Chargeback made
without merit or legitimate reason: (a) the charges due and payable by you for
the Goods and Services used in the period covered by the Chargeback; (b) such
Chargeback costs as are levied upon us by your bank or card issuer; (c)
Chargeback fee of £50; and (d) our reasonable costs and losses incurred in
recovering the above-mentioned fees including debt recovery costs, legal fees
and debt collection costs.

In addition to the Chargeback fee outlined in the preceding paragraph, we may
also charge you an administration fee for any Chargebacks. If you effect a
Chargeback on a valid charge from us, you will owe us the full amount of such
charge and it must be paid promptly by other means, and shall accrue interest
from the original date due, at a monthly interest rate noted on the Standard
Charges published on our Website.

9. BREACH

If we find that you have given us false or incomplete information, or that you
have broken any of the terms and conditions of the Agreement, we will demand
that you pay us any money you owe us immediately. By doing this we will not lose
any of our rights under clause 13 of the Agreement. You agree to indemnify and
hold us harmless against any and all claims, losses, costs, penalties, expenses
and liabilities which we may suffer or incur which in any way, directly or
indirectly, arise from or relate to any claim whether in contract, delict or
tort (including negligence or breach of statutory duty) in respect of any use of
a Card.

10. LOST OR STOLEN CARDS AND UNAUTHORISED USE

If your Card is lost or stolen, or someone who is not (or is no longer)
authorised to use your Card has it or the Card number is being used
fraudulently, you should report this immediately via the Website and hotlist the
Card. If you are unable to notify us via the Website you must telephone or email
us immediately. Please see clause 25 for our contact details. Where you report a
Card as lost or stolen or report unauthorised use, you will not be responsible
for any purchases made using that Card from 2 working days after the
notification. You should tell us all you know about the circumstances of the
loss, theft or unauthorised use of the Card and, where possible, take all
reasonable steps to help to get the missing Card back. This includes contacting
the police and getting a crime reference number and giving that to us. You must
also make sure that anyone who is no longer authorised to use a Card does not
keep their Card.

11. OUR WEBSITE

We will give you access to the Website and you should use the Website to manage
your Cards and account. You may be charged if you ask us to supply information
or undertake tasks that are available or could be undertaken via the Website.
You must keep to the Website terms of use, and not allow anyone else to use it.
We may at any time withdraw our permission for you to access the Website. You
must keep any security or access codes we give you confidential, and tell us
immediately if you think anyone else knows the codes.

12. NOTICE

You must tell us immediately in writing if your name, address or bank details
change. We will assume that any information we send by pre-paid post to the
address we currently hold for you will reach you the day after we post it (not
including Sundays or bank holidays). You must advise us of the e-mail addresses
that we should use to contact you and, if different, for us to send invoices to
you. It is your responsibility to keep this information up to date and to advise
us of any changes.

13. CANCELLING CARDS

All Cards remain our property. We may, at any time, cancel any Card, refuse to
issue a new or replacement Card, or end the Agreement by sending you written
notice. If we cancel your Card or end the Agreement, this will take effect
immediately and you must return every Card to us straight away. If you write to
us asking us to cancel a Card or where we cancel any Card, we may ask you to cut
it in half for security reasons and return it to us. If you do not return the
cancelled Card, you will still be responsible for any purchases made with that
Card. If you cancel a Card or end the Agreement, in line with this or any other
clause in the Agreement, you are still responsible for any purchases made with
the Card except for a Card you have reported to us as lost or stolen, or a Card
that we agree to treat as lost or stolen. We may charge you an administration
fee for treating the Card as lost or stolen. If you use a Card after it has been
cancelled, we may charge you an administration fee and any costs associated with
getting the cancelled Card back. You may terminate the Agreement at any time by
giving not less than one month's written notice to us. We may terminate the
Agreement at any time by giving not less than two months' written notice to you.
You agree that in the event of termination of the Agreement no pro rata refunds
of any prepaid Charges will apply.

14. EXCLUSION AND LIMITS

The Agreement includes everything we are responsible or liable for. If something
is not clearly mentioned in the Agreement, we do not accept responsibility or
liability for it. Also, we do not accept responsibility or liability for any
obligations that are expressed or implied unless the law says that we cannot
exclude responsibility for such obligations. Our total responsibility for Goods
and Services you buy from us at Suppliers is limited to the amount we can claim
back from them, which we will then pass on to you. We are not responsible to
you, and you are not responsible to us, for any loss of profits, loss of
business, business disruption, loss or corruption of data, loss of goodwill, or
any indirect or Consequences Losses resulting from anyone breaking any of the
terms of the Agreement.

15. AGENCY, TRANSFER, CHANGE OF CONTROL AND SUBSIDIARIES

We may transfer all of our rights and responsibilities under the Agreement in
which case the Agreement will continue to apply to you and you will still be
bound by it. This may include the right to collect any debt you owe us. If we
transfer our rights and obligations under the Agreement to a third party, they
will charge you a reasonable administration fee for collecting any outstanding
debt. The third party will use the account details (your personal information or
information about you) to help them to collect the debt. The third party will
keep this information and use it to help other users of its services to make
decisions about supplying future services to you. To help us carry out the
Agreement, we may also appoint an agent who may be any other company in the
Allstar group or anyone else who agrees to be our agent. This agent will be
entitled to use any of our rights under the Agreement. You must not transfer the
Agreement without our written permission. If your business changes significantly
at any time during the Agreement, we have the right to end the Agreement
immediately, and all of our responsibilities in it will end. If we agree, we may
issue Cards to one of your subsidiary companies, which will then become your
representative for the purpose of the Agreement. This makes you and the
subsidiary company jointly and separately responsible for keeping to the terms
of the Agreement and jointly and separately liable for any failure to do so.

16. THE AGREEMENT AND CHANGES TO IT

If we change any terms set out in the Agreement, we will do so by giving you 30
days’ notice in advance, where possible, otherwise we will notify you as soon as
reasonably practicable after making the change. The updated Agreement will be
published on our Website. Depending on the nature of the change, we will notify
you of any changes either by email or in writing, by post. If you do not wish to
accept any changes to the Agreement you must contact us within 14 days of being
notified of the change. If you do not contact us within this period or continue
to use our products and services, you will be deemed to have accepted the
updated Agreement. Refusal to accept changes will result in the termination of
your Agreement.

17. GENERAL PROVISIONS

The Agreement contains all of the terms and conditions that will apply to how we
supply the Goods and Services to you. The Agreement replaces any earlier written
or oral agreement. We can delay enforcing, or choose not to enforce, our rights
under the Agreement without losing them. You must keep all information and data
relating to the Agreement, Cards, transactions made using Cards and all
commercial terms confidential and not disclose any such information or data to
any third party without our consent unless you are legally required to do so.

18. DATA PROTECTION

Your and any Cardholder’s personal data processed by us in connection with the
Agreement are processed and held by us in accordance with our Privacy Policy.
You will comply with all applicable data protection legislation (and are
responsible for your Cardholder’s compliance with applicable data protection
legislation) in respect to any use made of your Cards.

Where you have approved the issue of a Card, you confirm that you have obtained
the consent of the Cardholder to disclose his or her personal data to us for us
to lawfully use and process it for the duration of the Agreement and the
purposes described in our Privacy Policy. The provisions of our Privacy Policy
do not relieve, remove or replace your obligations under applicable data
protection legislation to protect against unauthorised or unlawful processing
and against accidental loss or destruction of, or damage to, personal Data.

19. NON STANDARD CARDS

If you request us to do so, we may, at our absolute discretion agree to supply
Non Standard Cards to you. To ensure a high level of security, standard Cards
benefit from “real time” authorisation controls used to validate transactions at
the point of sale. Standard Cards also benefit from the security of Chip and PIN
technology where a valid PIN must be entered at the point of sale. If you have
requested a Non Standard Card we will apply our standard usage controls in
relation such Non Standard Card. You will be required to sign an amendment to
the Agreement if you wish us to apply different usage controls. You undertake to
take full responsibility for the use and control of Non Standard Cards. It is
and at all times remains exclusively your responsibility to ensure that Non
Standard Cards (including the Card numbers associated with such Cards) are only
used by Cardholders authorised by you and subject to any limitations placed by
you upon such Cardholders. Non Standard Cards cannot be used at outside payment
terminals. After you report a Non Standard Card as lost or stolen, we will
advise our network of Suppliers of Non Standard Cards which you report to us as
lost, stolen or being used in a fraudulent manner, in the usual way. We will
notify you as soon as we are aware that any Non Standard Card that you have
notified to us as lost or stolen, has been used. However, because Non Standard
Cards are less easy to control and monitor, you will be liable in full for all
purchases made with any Non Standard Card until that Non Standard Card has
expired or has been returned to us irrespective of whether the Card has been
reported lost or stolen or whether or not our relationship with you is
terminated. You agree to indemnify and hold us harmless against any and all
claims, losses, costs, penalties, expenses, damages and liabilities which we may
suffer or incur which in any way, directly or indirectly, arise from or relate
to any transactions using Non Standard Cards (and any associated Card numbers)
issues to you however occurring (including fraudulent transactions on cloned
and/or skimmed Cards). If we have issued Non Standard Cards to you, it is
particularly important that you promptly review all invoices that we provide to
you. Without prejudice to any other term of your Agreement with us, you must
notify us within 3 working days of receipt of your invoice of any transactions
where you suspect or reasonably ought to have suspected that any Non Standard
Card has been compromised and/or used fraudulently, for example, where a Non
Standard Card has been skimmed, cloned or otherwise copied whilst the genuine
Non Standard Card is still in use. Although you will remain liable for all
transactions until Non Standard Cards have expired or been returned to us, as
soon as you notify us that a Non Standard Card is lost, stolen or being used in
a fraudulent way we will attempt to prevent further use of such Non Standard
Cards (and/or any associated Card numbers) and use our reasonable endeavours to
limit your financial exposure and risk. Non PIN Cards will be charged at the
same rate as the standard Cards on your account(s) and will expire after a
period of 24 months when replacement Non PIN Cards will be issued to you.

20. ELECTRIC VEHICLE CHARGING

We have entered into supply agreements with Charge Point Operators to provide
you with access and payment with our Card on their Charge Points. This access is
governed by this Agreement.

You warrant that you and your Drivers abide by the terms and conditions of use
of each Charge Point Operators. These are detailed on their website or on the
physical Charge Point.

You are responsible for: (a) paying any access and/or parking charges due to
third parties in respect of any Charge Point; or (b) meeting the requirements
for exemption from such charges (e.g. by presenting your Card); and (c) the
costs of any fines or penalties imposed by the relevant parking enforcement
authority and of any charge applied if your vehicle is immobilised, clamped or
removed.

You and your Cardholders must follow all instructions in relation to the use of
a Charge Point (which may differ from one Charge Point and/or Charge Point
Operator to another, particularly where the service is different).

21. HOMECHARGE SERVICE

You will identify Drivers to participate in the Homecharge Service. You shall
procure that each Driver: has an appropriate Charge Point correctly installed at
their home to facilitate the charging of the electric vehicle; creates an
account and downloads the Driver App; is aware of and has accepted the Driver
Terms before the commencement of such Homecharge Services; provides all
information reasonably requested by us and/or our Subcontractor, Mina Digital
Ltd, that is required by us in order to provide the Homecharge Services, and
ensures that the Charge Point maintains a continued internet connection;
Complies with all reasonable instructions and guidance issued by us or the
Subcontractor from time to time to enable us to provide the Homecharge Services.
You warrant that: each Driver has accepted the Driver Terms prior to the
commencement of the Homecharge Services and Homecharge Service Start Date in
respect of such Driver, each Driver has obtained all necessary permissions and
consents necessary to use the Homecharge Services at their home, you have
procured a full authority from each Driver for us, our Subcontractor, and any
other third parties involved in providing the Services to: (a) access the data
from the Charge Point Provider at the Driver’s Residential Address either
directly or from the manufacturer or supplier of the relevant Charge Point; (b)
access data from or relating to any telematics system installed in the Driver’s
electric vehicle; (c) contact the Electricity Supplier for the purposes of
making preparations to transfer, commence and perform the Homecharge Services
with effect from the Start Date; (d) receive and access the Electricity Supplier
accounts and other related documentation of the Driver and the information
contained within them; (e) make payments and receive refunds from the Driver’s
Electricity Supplier. You shall be liable for acts or omissions of the Drivers
arising out or in connection with this Agreement. We shall provide the following
Homecharge Services as follows: We will provide a privacy policy to you and to
each Driver. Each Driver shall be required to accept the privacy policy via the
Driver App. We will access data from the compatible home Charge Point in the
Driver’s home to receive Homecharge session data and kWh used by driver’s in
charging their electric vehicle. We will access data from your Driver’s
Electricity Supplier on the electricity tariff applied to charging your Driver’s
electric vehicle at the Driver’s Residential Address. We may make payment
directly to your Driver’s Electricity Supplier based on kWh recorded and
electricity tariff and invoice this amount to your account. We will provide each
Driver with a Card which will link their Homecharge sessions to your account,
and enable electric charging at the Allstar public charging network. The
charging data shall be updated in line with the data feed from the Charge Point.
Payments to the Driver’s Electricity Supplier will also be visible on the Driver
App. You agree and acknowledge that we may instruct the Subcontractor or another
third party to provide all or part of the Homecharge Services hereunder from
time to time at its sole discretion. You acknowledge that we may vary the
technical specifications from time to time and offer updates or modifications to
the Homecharge Service. You acknowledge and agree that we can refuse, delay or
suspend the Homecharge Services in relation to the Driver with Homecharge
Services in any of the following circumstances: the Electricity Supplier, Charge
Point Provider, Driver or any third party outside of the Company’s control
prevents us from performing the Homecharge Services; the Electricity Supplier,
Charge Point Provider or Driver fails to provide the data necessary for us to
perform the Homecharge Services.

22. ANTI-MONEY LAUNDERING CHECKS

To ensure compliance with the Money Laundering Regulations 2007 (or any
amendments or re-enactments thereof), We may require, at our absolute
discretion, verification of Your identity and that of any of your directors,
officers, employees, agents, representatives, owners or controllers. You agree
to provide or procure the provision to Us of such information and other evidence
as We may require to satisfy such verification of identity requirements. Cards
will not be issued to You unless and until such verification requirements have
been satisfied and we is entitled, in our absolute discretion, to determine
whether such requirements have been satisfied. We will not be liable to any
person for any loss or damage suffered or incurred (or alleged), directly or
indirectly, as a result of the exercise of such discretion. Any failure by a
Customer to provide the necessary evidence of identity within a reasonable time
may result in delays in the issue of Cards. If, within a reasonable time
following a request for verification of identity, we have not received evidence
satisfactory to it as aforesaid, it may, in its absolute discretion, treat the
relevant application as invalid.

23. LAW AND JURISDICTION

The Agreement is only governed by English law and is subject to the exclusive
jurisdiction of the courts of England and Wales.

24. COMPLAINTS

If you have a complaint or problem with a Supplier or any Goods and Services
charged to your account, you must still pay all transactions on your account. If
you have any complaint about your account or a Card please go to our Website for
details of our complaints procedures. We take all complaints seriously. If you
wish to register a complaint then please contact us as set out below in the
“Contact Details” section. We will acknowledge your complaint in writing and
tell you how we will handle it.

25. CONTACT DETAILS

You can contact us in the following ways.

By post: Allstar Business Solutions Limited, P.O. Box 1463, Swindon, SN5 6PS.

By phone: 0370 419 5165 (9.00am to 5.15pm, Monday to Friday not including bank
holidays).

By email: fast.admin@allstarcard.co.uk We may monitor and record phone calls. We
do this so we can check what was said and also to help train our staff. Cards
are managed by Allstar Business Solutions Limited, P.O. Box 1463, Swindon, SN5
6PS. Registered number 2631112 England.

V17 21/07/22

We have been serving businesses large and small for over 40 years. We have the
UK’s largest combined fuel and electric charging network, savings on diesel and
our online platform will help reduce your costs and admin.

Apply online now

or call 0370 419 5101



Want to get started but not sure how? Speak to one of our experienced team! Give
us a call on 0370 419 5101 or we can call you back Monday to Friday 9am —
5:15pm.

Request a callback

or call 0370 419 5101



FUEL SOLUTIONS

Overview

EV SOLUTIONS

Overview

BUSINESS PAYMENT SOLUTIONS

Overview

SERVICE & ASSISTANCE

Overview

RESOURCES

FAQsNewsEV Insights

TOOLS

Site locatorUK fuel pricesSaving calculator

MUST READ ARTICLES

Supermarket Fuel: The Myths and The FactsAllstar and Zap-Map partnership
simplifies electric vehicle chargingAllstar boosts UK fleets’ access to rapid
and ultra-rapid charging with InstaVolt partnershipWhy do fuel prices vary from
city to city?The cost of misfuelling your vehicle

COMPANY

Why AllstarCareers

ADDRESS

Allstar Business Solutions Limited, Post Office Box, 1463, Canberra House,
Lydiard Fields, Swindon Wiltshire, SN5 6PS.

OPENING HOURS

Monday To Friday 9am - 5:15pm

Terms of usePrivacy policyCookie policyFleetcor UK Tax StrategyModern slavery
statementAllstar card terms & conditionsAllstar standard chargesComplaintsVISA
FX RateOpen BankingSitemap

Allstar Business Solutions Limited, Post Office Box 1463, Canberra House,
Lydiard Fields, Swindon, Wiltshire, SN5 6PS, Registration Number 2631112 GB.

Allstar Business Solutions Limited is authorised by the Financial Conduct
Authority under the Electronic Money Regulations 2011 (register reference
900470) for the issuing of electronic money and the provision of payment
services. Allstar cards bearing the Visa symbol are payment instruments
regulated by the Financial Conduct Authority. All other cards issued by us are
not regulated by the Financial Conduct Authority and not subject to the rights
under the Payment Services Regulations 2017. Company Registration No.2631112.
Registered in England. VAT Registration GB747880191.

COPYRIGHT © 2023 ALLSTAR BUSINESS SOLUTIONS LIMITED.




×
×