www.medallia.com Open in urlscan Pro
141.193.213.20  Public Scan

Submitted URL: http://stellaconnect.net/
Effective URL: https://www.medallia.com/products/agent-connect/?utm_campaign=stellamigration
Submission: On December 08 via manual from US — Scanned from DE

Form analysis 2 forms found in the DOM

<form id="mktoForm_3827" __bizdiag="196418924" __biza="W___" novalidate="novalidate" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); width: 296px;" class="mktoForm mktoHasWidth mktoLayoutAbove">
  <style type="text/css">
    .mktoForm .mktoButtonWrap.mktoInset .mktoButton {
      color: #000;
      background: #fff;
      border: 1px solid #aeb0b6;
      padding: 0.4em 1em;
      font-size: 1em;
      box-shadow: 1px 1px 6px 1px #ccc;
      background-color: #f5f5f5;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#f5f5f5), to(#dfdfdf));
      background-image: -webkit-linear-gradient(top, #f5f5f5, #dfdfdf);
      background-image: -moz-linear-gradient(top, #f5f5f5, #dfdfdf);
      background-image: linear-gradient(to bottom, #f5f5f5, #dfdfdf);
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:hover {
      border: 1px solid #999;
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:focus {
      outline: none;
      border: 1px solid #999;
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:active {
      box-shadow: inset 1px 1px 6px 1px #ccc;
      background-color: #dfdfdf;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#dfdfdf), to(#f5f5f5));
      background-image: -webkit-linear-gradient(top, #dfdfdf, #f5f5f5);
      background-image: -moz-linear-gradient(top, #dfdfdf, #f5f5f5);
      background-image: linear-gradient(to bottom, #dfdfdf, #f5f5f5);
    }
  </style>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth" style="width: 140px;">
          <div class="mktoAsterix">*</div>First Name:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="FirstName" name="FirstName" placeholder="* First Name" maxlength="100" aria-labelledby="LblFirstName InstructFirstName" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 285px;"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth" style="width: 140px;">
          <div class="mktoAsterix">*</div>Last Name:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="LastName" name="LastName" placeholder="* Last Name" maxlength="100" aria-labelledby="LblLastName InstructLastName" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 285px;"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth" style="width: 285px;">
          <div class="mktoAsterix">*</div>Business Email Address:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Email" name="Email" placeholder="* Business Email Address" maxlength="100" aria-labelledby="LblEmail InstructEmail" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 285px;"><span id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth" style="width: 140px;">
          <div class="mktoAsterix">*</div>Company:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Company" name="Company" placeholder="* Company" maxlength="100" aria-labelledby="LblCompany InstructCompany" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 285px;"><span id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth" style="width: 140px;">
          <div class="mktoAsterix">*</div>Job Title:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Title" name="Title" placeholder="* Job Title" maxlength="255" aria-labelledby="LblTitle InstructTitle" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 285px;"><span id="InstructTitle" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth" style="width: 140px;">
          <div class="mktoAsterix">*</div>Country:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><select id="Country" name="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired" aria-required="true" style="width: 285px;">
          <option value="">Country</option>
          <option value="United States">United States</option>
          <option value="Afghanistan">Afghanistan</option>
          <option value="Albania">Albania</option>
          <option value="Algeria">Algeria</option>
          <option value="Andorra">Andorra</option>
          <option value="Angola">Angola</option>
          <option value="Antigua &amp; Barbuda">Antigua &amp; Barbuda</option>
          <option value="Argentina">Argentina</option>
          <option value="Armenia">Armenia</option>
          <option value="Australia">Australia</option>
          <option value="Austria">Austria</option>
          <option value="Azerbaijan">Azerbaijan</option>
          <option value="Bahamas">Bahamas</option>
          <option value="Bahrain">Bahrain</option>
          <option value="Bangladesh">Bangladesh</option>
          <option value="Barbados">Barbados</option>
          <option value="Belarus">Belarus</option>
          <option value="Belgium">Belgium</option>
          <option value="Belize">Belize</option>
          <option value="Benin">Benin</option>
          <option value="Bhutan">Bhutan</option>
          <option value="Bolivia">Bolivia</option>
          <option value="Bosnia &amp; Herzegovina">Bosnia &amp; Herzegovina</option>
          <option value="Botswana">Botswana</option>
          <option value="Brazil">Brazil</option>
          <option value="Brunei">Brunei</option>
          <option value="Bulgaria">Bulgaria</option>
          <option value="Burkina Faso">Burkina Faso</option>
          <option value="Burundi">Burundi</option>
          <option value="Cambodia">Cambodia</option>
          <option value="Cameroon">Cameroon</option>
          <option value="Canada">Canada</option>
          <option value="Cape Verde">Cape Verde</option>
          <option value="Central African Republic">Central African Republic</option>
          <option value="Chad">Chad</option>
          <option value="Chile">Chile</option>
          <option value="China">China</option>
          <option value="Colombia">Colombia</option>
          <option value="Comoros">Comoros</option>
          <option value="Congo Democratic Republic">Congo Democratic Republic</option>
          <option value="Congo">Congo</option>
          <option value="Costa Rica">Costa Rica</option>
          <option value="Cote d'Ivoire">Cote d'Ivoire</option>
          <option value="Croatia">Croatia</option>
          <option value="Cuba">Cuba</option>
          <option value="Cyprus">Cyprus</option>
          <option value="Czech Republic">Czech Republic</option>
          <option value="Denmark">Denmark</option>
          <option value="Djibouti">Djibouti</option>
          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="East Timor">East Timor</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Equatorial Guinea">Equatorial Guinea</option>
          <option value="Eritrea">Eritrea</option>
          <option value="Estonia">Estonia</option>
          <option value="Ethiopia">Ethiopia</option>
          <option value="Fiji">Fiji</option>
          <option value="Finland">Finland</option>
          <option value="France">France</option>
          <option value="Gabon">Gabon</option>
          <option value="Gambia">Gambia</option>
          <option value="Georgia">Georgia</option>
          <option value="Germany">Germany</option>
          <option value="Ghana">Ghana</option>
          <option value="Gibraltar">Gibraltar</option>
          <option value="Greece">Greece</option>
          <option value="Grenada">Grenada</option>
          <option value="Guatemala">Guatemala</option>
          <option value="Guinea-Bissau">Guinea-Bissau</option>
          <option value="Guinea">Guinea</option>
          <option value="Guyana">Guyana</option>
          <option value="Haiti">Haiti</option>
          <option value="Honduras">Honduras</option>
          <option value="Hong Kong">Hong Kong</option>
          <option value="Hungary">Hungary</option>
          <option value="Iceland">Iceland</option>
          <option value="India">India</option>
          <option value="Indonesia">Indonesia</option>
          <option value="Iran">Iran</option>
          <option value="Iraq">Iraq</option>
          <option value="Ireland">Ireland</option>
          <option value="Isle of Man">Isle of Man</option>
          <option value="Israel">Israel</option>
          <option value="Italy">Italy</option>
          <option value="Jamaica">Jamaica</option>
          <option value="Japan">Japan</option>
          <option value="Jordan">Jordan</option>
          <option value="Kazakhstan">Kazakhstan</option>
          <option value="Kenya">Kenya</option>
          <option value="Kiribati">Kiribati</option>
          <option value="Kosovo">Kosovo</option>
          <option value="Kuwait">Kuwait</option>
          <option value="Kyrgyzstan">Kyrgyzstan</option>
          <option value="Laos">Laos</option>
          <option value="Latvia">Latvia</option>
          <option value="Lebanon">Lebanon</option>
          <option value="Lesotho">Lesotho</option>
          <option value="Liberia">Liberia</option>
          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
          <option value="Lithuania">Lithuania</option>
          <option value="Luxembourg">Luxembourg</option>
          <option value="Macedonia">Macedonia</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
          <option value="Malaysia">Malaysia</option>
          <option value="Maldives">Maldives</option>
          <option value="Mali">Mali</option>
          <option value="Malta">Malta</option>
          <option value="Marshall Islands">Marshall Islands</option>
          <option value="Mauritania">Mauritania</option>
          <option value="Mauritius">Mauritius</option>
          <option value="Mexico">Mexico</option>
          <option value="Micronesia">Micronesia</option>
          <option value="Moldova">Moldova</option>
          <option value="Monaco">Monaco</option>
          <option value="Mongolia">Mongolia</option>
          <option value="Montenegro">Montenegro</option>
          <option value="Morocco">Morocco</option>
          <option value="Mozambique">Mozambique</option>
          <option value="Myanmar (Burma)">Myanmar (Burma)</option>
          <option value="Namibia">Namibia</option>
          <option value="Nauru">Nauru</option>
          <option value="Nepal">Nepal</option>
          <option value="Netherlands">Netherlands</option>
          <option value="New Zealand">New Zealand</option>
          <option value="Nicaragua">Nicaragua</option>
          <option value="Niger">Niger</option>
          <option value="Nigeria">Nigeria</option>
          <option value="North Korea">North Korea</option>
          <option value="Norway">Norway</option>
          <option value="Oman">Oman</option>
          <option value="Pakistan">Pakistan</option>
          <option value="Palau">Palau</option>
          <option value="Palestinian State">Palestinian State</option>
          <option value="Panama">Panama</option>
          <option value="Papua New Guinea">Papua New Guinea</option>
          <option value="Paraguay">Paraguay</option>
          <option value="Peru">Peru</option>
          <option value="Philippines">Philippines</option>
          <option value="Poland">Poland</option>
          <option value="Portugal">Portugal</option>
          <option value="Qatar">Qatar</option>
          <option value="Romania">Romania</option>
          <option value="Russia">Russia</option>
          <option value="Rwanda">Rwanda</option>
          <option value="Samoa">Samoa</option>
          <option value="San Marino">San Marino</option>
          <option value="Sao Tome &amp; Principe">Sao Tome &amp; Principe</option>
          <option value="Saudi Arabia">Saudi Arabia</option>
          <option value="Senegal">Senegal</option>
          <option value="Serbia">Serbia</option>
          <option value="Seychelles">Seychelles</option>
          <option value="Sierra Leone">Sierra Leone</option>
          <option value="Singapore">Singapore</option>
          <option value="Slovakia">Slovakia</option>
          <option value="Slovenia">Slovenia</option>
          <option value="Solomon Islands">Solomon Islands</option>
          <option value="Somalia">Somalia</option>
          <option value="South Africa">South Africa</option>
          <option value="South Korea">South Korea</option>
          <option value="South Sudan">South Sudan</option>
          <option value="Spain">Spain</option>
          <option value="Sri Lanka">Sri Lanka</option>
          <option value="St. Kitts &amp; Nevis">St. Kitts &amp; Nevis</option>
          <option value="St. Lucia">St. Lucia</option>
          <option value="St. Vincent &amp; The Grenadines">St. Vincent &amp; The Grenadines</option>
          <option value="Sudan">Sudan</option>
          <option value="Suriname">Suriname</option>
          <option value="Swaziland">Swaziland</option>
          <option value="Sweden">Sweden</option>
          <option value="Switzerland">Switzerland</option>
          <option value="Syria">Syria</option>
          <option value="Taiwan">Taiwan</option>
          <option value="Tajikistan">Tajikistan</option>
          <option value="Tanzania">Tanzania</option>
          <option value="Thailand">Thailand</option>
          <option value="Togo">Togo</option>
          <option value="Tonga">Tonga</option>
          <option value="Trinidad &amp; Tobago">Trinidad &amp; Tobago</option>
          <option value="Tunisia">Tunisia</option>
          <option value="Turkey">Turkey</option>
          <option value="Turkmenistan">Turkmenistan</option>
          <option value="Tuvalu">Tuvalu</option>
          <option value="Uganda">Uganda</option>
          <option value="Ukraine">Ukraine</option>
          <option value="United Arab Emirates">United Arab Emirates</option>
          <option value="United Kingdom">United Kingdom</option>
          <option value="Uruguay">Uruguay</option>
          <option value="Uzbekistan">Uzbekistan</option>
          <option value="Vanuatu">Vanuatu</option>
          <option value="Vatican City (Holy See)">Vatican City (Holy See)</option>
          <option value="Venezuela">Venezuela</option>
          <option value="Vietnam">Vietnam</option>
          <option value="Yemen">Yemen</option>
          <option value="Zambia">Zambia</option>
          <option value="Zimbabwe">Zimbabwe</option>
        </select><span id="InstructCountry" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-checkbox-row">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap"><label for="emailOptIn" id="LblemailOptIn" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div>
        <div class="mktoLogicalField mktoCheckboxList mktoHasWidth" style="width: 285px;"><input name="emailOptIn" id="mktoCheckbox_62106_0" type="checkbox" value="true" aria-labelledby="LblemailOptIn LblmktoCheckbox_62106_0 InstructemailOptIn"
            class="mktoField"><label for="mktoCheckbox_62106_0" id="LblmktoCheckbox_62106_0">By checking this box, I agree to receive information and promotional material about Medallia solutions. </label></div><span id="InstructemailOptIn"
          tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow medallia-checkbox-row">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="termsandConditions" id="LbltermsandConditions" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div>
        <div class="mktoLogicalField mktoCheckboxList mktoHasWidth mktoRequired" style="width: 285px;"><input name="termsandConditions" id="mktoCheckbox_62101_0" type="checkbox" value="yes" aria-required="true"
            aria-labelledby="LbltermsandConditions LblmktoCheckbox_62101_0 InstructtermsandConditions" class="mktoField"><label for="mktoCheckbox_62101_0" id="LblmktoCheckbox_62101_0">By submitting this form, you accept the site
            <a href="https://www.medallia.com/terms-of-use/" target="_blank" data-di-id="di-id-4bcf60fc-6f9ea80d">terms &amp; conditions</a> and the
            <a href="https://www.medallia.com/privacy-policy/" target="_blank" data-di-id="di-id-b0eb94ee-d4518ab0">privacy policy</a>.</label></div><span id="InstructtermsandConditions" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="LeadSource" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Campaign_Most_Recent__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Content_Most_Recent__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Medium_Most_Recent__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Source_Most_Recent__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Term_Most_Recent__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="Conversion_Page_Most_Recent__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="custom_mktoReferrer" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="GCLID__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="Mktg_Intellimize_Testing__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoButtonRow"><span class="mktoButtonWrap mktoInset" style="margin-left: 120px;"><button type="submit" class="mktoButton" data-di-id="di-id-2115e0b7-8b7a20c1">Submit</button></span></div><input type="hidden" name="formid"
    class="mktoField mktoFieldDescriptor" value="3827"><input type="hidden" name="munchkinId" class="mktoField mktoFieldDescriptor" value="141-HJW-872">
</form>

<form __bizdiag="-766802523" __biza="W___" novalidate="novalidate" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); visibility: hidden; position: absolute; top: -500px; left: -1000px; width: 1600px;"
  class="mktoForm mktoHasWidth mktoLayoutAbove"></form>

Text Content

WHY MEDALLIA



WHY MEDALLIA

Learn how partnering with us can transform your business — for both customers
and employees.

SUCCESS STORIES

See results from brands like yours

ROI CALCULATOR

Optimize your program spend

ENTERPRISE-GRADE PLATFORM

Explore all features and benefits

WORLD-CLASS SERVICE

Get support for crucial operations

GLOBAL IMPACT

Impact the world beyond your own

AI LEADERSHIP

Follow our AI experience innovations

PARTNER NETWORK

Access approved, localized expertise

PLATFORM



MEDALLIA PLATFORM

Explore how experiences come together in one powerful platform.

COMPREHENSIVE FEEDBACK CAPTURE

Collect every signal for more meaningful data

ADMINISTRATION

Run complex, global programs with self-service

ROLE-BASED REPORTING

Close the loop and drive action quickly

AI & ANALYTICS

Uncover essential insights from every interaction

INTEGRATIONS

Easily share data across systems and teams

PRICING

Expand your program with flexible pricing

ENTERPRISE-GRADE SECURITY

Keep your business data safe and compliant

SOLUTIONS



CUSTOMER EXPERIENCE

End-to-end customer experience management and orchestration



OVERVIEW

CUSTOMER EXPERIENCE MANAGEMENT

DIGITAL EXPERIENCE

EXPERIENCE ORCHESTRATION

PERSONALIZED MESSAGING

EMPLOYEE EXPERIENCE

Employee listening and activation solutions



OVERVIEW

EMPLOYEE LISTENING

EMPLOYEE ACTIVATION

IDEAS

CONTACT CENTER

Improve agent engagement and optimize service quality



OVERVIEW

CONVERSATION INTELLIGENCE

AGENT COACHING

QUALITY MANAGEMENT

INTELLIGENT CALLBACK

MARKET RESEARCH

Expert research strategy, design, analytics, and deliverables



OVERVIEW

AGILE RESEARCH

CONSUMER INTELLIGENCE

VIDEO

RESEARCH STRATEGY & SERVICES

INDUSTRIES



AUTOMOTIVE

FINANCIAL SERVICES

HEALTHCARE

INSURANCE

LIFE SCIENCES

MANUFACTURING

PUBLIC SECTOR

RETAIL

RESTAURANTS

TECHNOLOGY & SERVICES

TELCO & MEDIA

TRAVEL & HOSPITALITY

UTILITIES

RESOURCES



DISCOVER

Get guidance from leading experience professionals across a variety of mediums.



BLOG

NEWSROOM

CUSTOMER STORIES

EVENT CALENDAR

CAREERS

MEDALLIA XCHANGE

LEARN

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.



TRAINING & CERTIFICATION

MEDALLIA USER GROUP

EXPERIENCE 101

EXPERIENCE NOW

RESOURCE LIBRARY

PARTNERS

SUPPORT

Our team is ready to support you with knowledge, help, and new enhancements.



KNOWLEDGE CENTER

EXPERTS ON DEMAND

CONTACT SUPPORT



EXP NOW

Medallia’s On-Demand Streaming Network

Watch Now

English



SELECT YOUR REGION & LANGUAGE

 * English

 * France (Français)

 * Germany (Deutsch)

 * Spain (Español)

 * Latin America (Español)

 * Italy (Italiano)

 * Japan (日本語)

 * Korea (한국어)

 * Brazil (Português Brasileiro)

Request a demo

Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours



World-Class Service

Get support for crucial operations

Enterprise-Grade Platform

Explore all features and benefits



Global Impact

Improve the world beyond your own

AI Leadership

Follow our AI experience innovations

Partner Network

Access approved, localized expertise


Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data



Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly



AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams



Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant


Solutions

Customer Experience

End-to-end customer experience management and orchestration

Customer Experience Management

Tracking & measurement to improve customer loyalty

Digital Experience

Capture & scoring for digital journeys

Experience Orchestration

Individualized customer journeys at scale

Personalized Messaging

AI-driven two-way messaging

Employee Experience

Employee listening and activation solutions

Employee Listening

Candidate to exit experience feedback

Employee Activation

Real-time feedback tied to stakeholder action

Ideas

Fast problem-solving through crowdsourcing

Contact Center

Improve agent engagement and optimize service quality

Conversation Intelligence

Automated insights from every conversation

Agent Coaching

Frontline-specific coaching

Quality Management

QM and assurance optimization

Intelligent Callback

Virtual hold and scheduling technology

Market Research

Expert research strategy, design, analytics, and deliverables

Agile Research

Pre-built surveys for quick insights

Consumer Intelligence

Competitive insights for retail & restaurants

Video Research

Online focus groups and panel studies

Research Strategy & Services

In-house experts for customized research


Industries

Industries

Explore our best-in-class experience management solutions for your industry

Automotive



Financial Services



Healthcare



Insurance

Life Sciences



Manufacturing



Public Sector

Restaurants



Retail



Technology & Services

Telecom and Media



Travel & Hospitality



Utilities


Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

Experience 2024

See the exciting new releases from the keynote.

Watch now

English



SELECT YOUR REGION & LANGUAGE

 * English

 * France (Français)

 * Germany (Deutsch)

 * Spain (Español)

 * Latin America (Español)

 * Italy (Italiano)

 * Japan (日本語)

 * Korea (한국어)

 * Brazil (Português Brasileiro)

Request a demo

Loading...

There was an error

MEDALLIA AGENT CONNECT


EMPOWER YOUR CUSTOMER SERVICE TEAMS FROM ANYWHERE

Help remote and in-house contact center teams stay engaged and deliver great
customer experiences

Get in Touch



LEARN HOW LEADING CONTACT CENTERS SEE AN ROI OF 325% WITH AGENT CONNECT


Download the Report


ENGAGED AGENTS DELIVER BETTER CUSTOMER SERVICE

Customer service agents deal with surprises every day, but their performance
should never be one of them. Keep work-from-anywhere teams connected through
role-specific dashboards, transparent feedback, and personalized coaching.

Negative feedback does happen, but with Medallia’s Agent Connect you can give
agents the chance to self-correct and proactively reach out for help. Put agents
in the driver’s seat with real-time transparency.

Learn More



TAKE AGENT ENGAGEMENT FURTHER WITH IN-THE-MOMENT PERSONALIZED COACHING

Never miss a coaching moment. Capture customer feedback on agent performance
after every service interaction. With higher-than-average response rates and
real-time feedback streams, team leaders can easily identify and act on
meaningful coaching opportunities with their agents.

Learn More



“WE LIVE AND DIE BY THE AGENT CONNECT FEEDBACK STREAM. IT GIVES US UNMATCHED
VISIBILITY INTO OUR AGENTS’ PERFORMANCE AND HELPS US DELIVER MORE EFFECTIVE 1:1
COACHING. AGENTS LOVE RECEIVING THE RECOGNITION AND MORE TAILORED COACHING AND
THIS HAS TRANSLATED INTO HIGHER LEVELS OF ENGAGEMENT, IMPROVED SERVICE DELIVERY
AND A 25% IMPROVEMENT IN ATTRITION RATES.”


GREG GERMAN
Customer Service Manager, Swanson


TURN QUALITY MANAGEMENT INTO A TIME-SAVER

Do you want your work performance to be judged on only 2% of your effort?
Neither do customer service agents. It’s time to move away from random quality
management call selection. Medallia makes QM smarter by auto selecting the
moments that matter most for manual quality review.

The result: more actionable business insights and more time for leaders to spend
on 1:1 personalized feedback leading to better agent and customer experiences.

Learn More



BE YOUR CUSTOMERS' HERO BY QUICKLY FIXING POOR EXPERIENCES



AUTOMATE TO INSTANTLY MAKE THINGS RIGHT

Create automated service recovery workflows that help you instantly make things
right with customers after negative service experiences.

EQUIP EVERY AGENT WITH THE RIGHT DETAILS

Put the right customer information at every agent’s fingertips so they no longer
have to log into disparate systems to discover why customers are calling.

TRACK PERFORMANCE OVER TIME

Continually evolve your service recovery process by understanding performance
over time.


MAKE IT EASIER TO CELEBRATE YOUR AGENTS

Running reward programs in a contact center can be hard to manage. With Medallia
Agent Connect, you can put the program in the hands of your customers. Our
unique customer-driven rewards enable customers to suggest rewards after
positive service interactions.

Use the leaderboard and kudos to encourage team interaction and motivate and
agents.

Learn More



EASY TO INTEGRATE WITH YOUR EXISTING TECH STACK

Agent Connect easily integrates with service, messaging, and reporting
platforms. With our integrations, you can capture real-time customer feedback
and use it to motivate your front-line team, power service recovery programs,
and transform coaching and QA.





“WITHOUT THE COMBINATION OF AGENT CONNECT AND TEXT ANALYTICS, WE WOULDN’T BE
ABLE TO KNOW ABOUT TRENDING ISSUES AS THEY ARISE.”


JASON COATS
Senior Director, Customer Care Choice Hotels

Learn More


WITH MEDALLIA, CHOICE HOTELS ACHIEVED:


>1 M

pieces of feedback since launch


4.7/5

moved from 4.5 to 4.7 with improved service


7-FIG.

annual revenue gain with improved expereiences


TALK TO A CONTACT CENTER SUITE EXPERT

OOPS… LOOKS LIKE WE'RE HAVING TROUBLE. PLEASE REFRESH THE PAGE AND TRY AGAIN.

Refresh Page
*
First Name:




*
Last Name:




*
Business Email Address:




*
Company:




*
Job Title:




*
Country:

CountryUnited StatesAfghanistanAlbaniaAlgeriaAndorraAngolaAntigua &
BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia
& HerzegovinaBotswanaBrazilBruneiBulgariaBurkina
FasoBurundiCambodiaCameroonCanadaCape VerdeCentral African
RepublicChadChileChinaColombiaComorosCongo Democratic RepublicCongoCosta
RicaCote d'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican
RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial
GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGrenadaGuatemalaGuinea-BissauGuineaGuyanaHaitiHondurasHong
KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of
ManIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall
IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmar
(Burma)NamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorth
KoreaNorwayOmanPakistanPalauPalestinian StatePanamaPapua New
GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussiaRwandaSamoaSan
MarinoSao Tome & PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra
LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth
SudanSpainSri LankaSt. Kitts & NevisSt. LuciaSt. Vincent & The
GrenadinesSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad
& TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited
KingdomUruguayUzbekistanVanuatuVatican City (Holy
See)VenezuelaVietnamYemenZambiaZimbabwe



*

By checking this box, I agree to receive information and promotional material
about Medallia solutions.



*

By submitting this form, you accept the site terms & conditions and the privacy
policy.












Submit
loading
The form cannot be displayed at this time. Please connect with us via our
website chat.

THANK YOU

Your message has been received and we will contact you shortly.

 * 
 * 
 * 


EXPERIENCE 101

 * Experience Hub 101
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention


PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Mobile
 * Pricing


COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us


RESOURCES

 * Developer Portal
 * Documentation
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Careers

English



SELECT YOUR REGION & LANGUAGE

 * English

 * France (Français)

 * Germany (Deutsch)

 * Spain (Español)

 * Latin America (Español)

 * Italy (Italiano)

 * Japan (日本語)

 * Korea (한국어)

 * Brazil (Português Brasileiro)

Terms of Use Privacy Policy Security
Cookie Preferences

Copyright © 2024 . Medallia Inc. All rights reserved.

© Medallia®, the Medallia logo, and the names and marks associated with
Medallia’s products are trademarks of Medallia and/or its affiliates. Net
Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
are the property of their respective owners.

This site uses cookies and related technologies, as described
in our privacy policy, for purposes that may include site operation, analytics,
enhanced user experience, or advertising. You may choose to consent to our use
of these technologies, or manage your own preferences.
Manage Settings Accept Decline All
EN
FR
DE
ES
LATAM
IT
JA
KO
BR

Feedback