helpx.adobe.com Open in urlscan Pro
2a02:26f0:ef::5c7b:c2bb  Public Scan

Form analysis
1 forms found in the DOM

GET https://helpx.adobe.com/globalsearch.html

<form action="https://helpx.adobe.com/globalsearch.html" method="GET" class="feds-searchForm">
  <input type="text" name="q" placeholder="Search" aria-label="Search" class="feds-searchInput" autocomplete="off" aria-autocomplete="list" aria-controls="feds-searchResults" daa-ll="search-results:standard search">
  <div class="feds-searchIcons">
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" focusable="false">
      <path d="M14 2A8 8 0 0 0 7.4 14.5L2.4 19.4a1.5 1.5 0 0 0 2.1 2.1L9.5 16.6A8 8 0 1 0 14 2Zm0 14.1A6.1 6.1 0 1 1 20.1 10 6.1 6.1 0 0 1 14 16.1Z"></path>
    </svg>
    <a href="#" tabindex="-1" class="feds-searchClose" role="button" aria-label="Clear results"></a>
  </div>
</form>

Text Content

 *  *  *  * Adobe
          *  * Try our advanced search
               
                * 
                * Digital Learning Solutions
                   * Adobe Captivate Prime
                   * Adobe Captivate
                   * Adobe Connect
                   * Adobe Presenter
               
                * 
                *  * Adobe Connect
                   * Features
                      * What’s new
                      * All features
                      * Security
                      * Apps and integrations
                  
                   * Solutions
                      * Learning
                      * Webinars
                      * Meetings
                  
                   * Industries
                      * Education
                      * Enterprise
                      * Government
                  
                   * Learn
                      * Resource Hub
                      * Adobe Connect & Flash
                      * Upcoming webinars
                      * Customer stories
                      * User community
                      * Support
                      * Blogs
                      * Covid19 helpcenter
                  
                   * More
                     
                      * Solutions
                     
                      * Learning
                      * Webinars
                      * Meetings
                     
                      * Industries
                     
                      * Education
                      * Enterprise
                      * Government
                     
                      * Learn
                     
                      * Resource Hub
                      * Adobe Connect & Flash
                      * Upcoming webinars
                      * Customer stories
                      * User community
                      * Support
                      * Blogs
                      * Covid19 helpcenter
                  
                   * Buy
                      * Buy now
                      * Contact sales
                      * Buying guide
                  
                   * Live demo
                   *  * Free trial
               
                * 
                * 
                * 
                * 
         
          * Adobe
      
       *  * 
          * Sign In
          * 

 * 

Adobe Connect
 * Learn & Support
 * Get Started
 * User Guide
 * Tutorials


ADOBE CONNECT SUPPORT

Search

Last updated on Dec 22, 2021 | Also Applies to Adobe Connect 10, Adobe Connect
8, Adobe Connect 9, Connect for mobile More

Find support related information, answers, troubleshooting instructions, tips
and best practices, and contact information to reach the official Adobe Connect
Support team.

Review the topics below for a resolution to your issue or for assistance in
contacting an Adobe customer care representative.

Note:


Visit Covid 19 Help Center to learn how Adobe Connect can help during this
emergency situation.


SELECT A TOPIC FROM THIS LIST...


HOW TO & BEST PRACTICE

 * Adobe Connect On-Demand Training - YouTube Channel
   
 * MP4 Recording Conversion
 * Seminar scheduling for Connect 9.1
 * Best practices for meeting hosts and presenters
 * Improve results from VoIP audio and telephony
 * Get started with events (video)
 * Administration
 * Mobile


IN-MEETING ISSUES

 * Help with your meeting
 * Connection test | Troubleshoot connection problems
 * Help with add-ins
 * Report an outage
 * Latency or performance issues with meetings


ACCOUNT ADMINISTRATION

 * Administration FAQs
 * Reset your password
 * How To for admins
 * Create users and groups
 * Groups and permissions


RECORDINGS

 * Common recording issues
 * MP4 Recording Conversion
 * Audio missing from recording
 * Out-of-synch recording
 * Best practices for recordings (video)


HELP WITH TRAINING, EVENTS, SEMINARS

 * Concurrent Leaner license updates in Connect 9.3.
 * Why are my Seminars in standby mode in Connect 9.1?
 * Create and edit event templates  Video Tutorial: Click Here
 * Create an event template for 2 speakers  Video Tutorial: Click Here
 * Run seminars for 600 or more attendees
   
 * Issues with reports


SIGNING IN AND MY ACCOUNT

 * Manage your service plan account
   
 * Cancel your service plan account
 * Convert your trial to a paid plan
 * Help signing in to your account
 * Help using the Licensing Website (LWS)


Note:


Opening cases through the online Support portal has been decommissioned.  Please
click on the conversation icon on the bottom right corner to speak to a Product
Specialist. 


MORE LIKE THIS

 * Getting started
 * Sales & product questions
 * How to questions
 * Free online training events
 * Documentation
 * System status

Sign in to your account



Sign in

Manage account

Quick links

View all your plans Manage your plans




Legal Notices    |    Online Privacy Policy

Was this page helpful?
YesNo
No Comment Submit
By clicking Submit, you accept the Adobe Terms of Use.


ADOBE CONNECT

 * < See all apps

 * Learn & Support
 * Get Started
 * User Guide
 * Tutorials


ASK THE COMMUNITY

Post questions and get answers from experts.

Ask now


CONTACT US

Real help from real people.

Start now
^ Back to top
 *  *  * Shop for
          * Creative Cloud
          * Photoshop
          * Photography
          * Premiere Pro
          * Adobe Stock
          * Elements Family
          * Document Cloud
          * Acrobat
          * Acrobat Sign
          * Special offers
          * View plans and pricing
          * View all products
   
    *  *  * For business
             * Creative Cloud for teams
             * Creative Cloud for enterprise
             * Document Cloud for business
      
       *  * For education
             * Discounts for students and teachers
             * Schools and universities
             * Digital Learning Solutions
      
       *  * For mobile
             * Apps for iOS
             * Apps for Android
   
    *  * Experience Cloud
          * What is Experience Cloud?
          * Analytics
          * Experience Manager
          * Commerce
          * Marketo Engage
          * Workfront
   
    *  *  * Support
             * Download and install
             * Help Center
             * Adobe Support Community
             * Enterprise Support
             * Genuine software
      
       *  * Resources
             * Adobe Blog
             * Adobe I/O
      
       *  * Adobe Account
             * Log in to your account
   
    *  * Adobe
          * About
          * Careers
          * Newsroom
          * Corporate responsibility
          * Investor Relations
          * Supply chain
          * Trust Center
          * Events
          * Diversity and inclusion
          * Integrity
          * COVID-19 resources

 *  * Featured downloads   
   
    * Adobe Acrobat Reader
    * Photoshop
    * Illustrator

 *  *  * Change region
       *  * 
          * 
          * 
          * 
   
    * Copyright © 2022 Adobe. All rights reserved.
       * Privacy
       * Terms of Use
       * Cookie preferences
       * Do not sell my personal information
       * AdChoices

LANGUAGE NAVIGATION

Language Navigation

Choose a region

Selecting a region changes the language and/or content on Adobe.com.

 * Americas

 * Brasil
 * Canada - English
 * Canada - Français
 * Latinoamérica
 * México
 * Chile
 * United States

 * Asia Pacific

 * Australia
 * Hong Kong S.A.R. of China
 * India - English
 * New Zealand
 * Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore,
   Thailand, and Vietnam) - English
 * 中国
 * 中國香港特別行政區
 * 台灣地區
 * 日本
 * 한국
 * Singapore
 * Thailand - English
 * ประเทศไทย

 * Europe, Middle East and Africa

 * Africa - English
 * België - Nederlands
 * Belgique - Français
 * Belgium - English
 * Česká republika
 * Cyprus - English
 * Danmark
 * Deutschland
 * Eesti
 * España
 * France
 * Greece - English
 * Ireland
 * Israel - English
 * Italia
 * Latvija
 * Lietuva
 * Luxembourg - Deutsch
 * Luxembourg - English
 * Luxembourg - Français
 * Magyarország
 * Malta - English
 * Middle East and North Africa - English
 * Nederland
 * Norge
 * Österreich
 * Polska
 * Portugal
 * România
 * Schweiz
 * Slovenija
 * Slovensko
 * Suisse
 * Suomi
 * Svizzera
 * Türkiye
 * United Kingdom
 * България
 * Россия
 * Україна
 * الشرق الأوسط وشمال أفريقيا - اللغة العربية
 * ישראל - עברית
 * Sverige
 * Saudi Arabia - English
 * United Arab Emirates - English
 * الإمارات العربية المتحدة
 * المملكة العربية السعودية

LOCALE MODAL

We have detected you are visiting a different region on adobe.com

Sie befinden sich außerhalb der USA? Auf der Adobe-Website für Ihre Region
finden Sie Informationen zu den für Sie relevanten Preisen, Angeboten und
Veranstaltungen.

Are you visiting adobe.com from outside your region? Visit your regional site
for more relevant pricing, promotions and events.

Zur Website für DeutschlandContinue to United States



COOKIE SETTINGS

Don’t enable Enable all Confirm my choices


GENERAL INFORMATION

 * You are in control of your data.
   
   You can control how Adobe websites use cookies and similar technologies by
   making choices below. But note that if you disable cookies and similar
   technologies entirely, Adobe websites may not function properly.

 * What are cookies and why does Adobe use them?
   
   Cookies are small text files stored by your web browser when you use
   websites. There are also other technologies that can be used for similar
   purposes like HTML5 Local Storage and local shared objects, web beacons, and
   embedded scripts. These technologies help us do things like remembering you
   and your preferences when you return to our sites, measure how you use the
   website, conduct market research, and gather information about the ads you
   see and interact with.

 * How do I make choices?
   
   You can make choices in the menu below about what cookies and other
   technologies you want us to use on Adobe sites when you visit them from this
   browser. You can always change those choices later by clicking on the Cookie
   Preferences link at the bottom of the page.




IF ENABLED:

 * We can improve your experience by tailoring the site and the content to
   things we think might be of interest
 * We can better keep track of your preferences — like what language you prefer
   to use
 * We will better understand your likely interests so we can provide you more
   relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
 * It will help us improve the performance of our website and those of our
   partners who use the Adobe Experience Cloud


IF DISABLED:

 * We won’t be able to remember you from session to session so the experience
   may not be tailored to your interests
 * You’ll still have access to the content of the site but certain features that
   depend on cookies may not function
 * You’ll still see ads, they just may not be as relevant to you


Enable all

OPERATE THE SITE AND CORE SERVICES

Always active
Operate the site and core services



These cookies are required, and they are used to enable the site and related
services core functionality. Without them the site could not operate, so they
cannot be disabled.



Cookie details‎

MEASURE PERFORMANCE

Measure performance



These cookies are used to analyze site usage to measure and improve performance.
Without them Adobe cannot know what content is most valued and how often unique
visitors return to the site, making it hard to improve information we offer to
you.



Cookie details‎

EXTEND FUNCTIONALITY

Extend functionality



These cookies are used to enhance the functionality of Adobe sites such as
remembering your settings and preferences to deliver a personalized experience;
for example, your username, your repeated visits, preferred language, your
country, or any other saved preference.



Cookie details‎

PERSONALIZE ADVERTISING

Personalize advertising



These cookies are used to enable Adobe and our partners to serve ads more
relevant to your interests. Without them you will still see ads, but they might
not be as relevant to you.



Cookie details‎
Confirm my choices

Back Button

Back


PERFORMANCE COOKIES

Vendor Search Search Icon Filter Icon


Clear Filters

Information storage and access
Apply
Consent Leg.Interest

All Consent Allowed

Select All Vendors
Select All Vendors
All Consent Allowed


 * 33ACROSS
   
   HOST DESCRIPTION
   
   VIEW COOKIES
   
   
   REPLACE-WITH-DYANMIC-HOST-ID
    * Name
      cookie name

Confirm my choices



MAKE IT YOUR OWN



Adobe and its vendors use cookies and similar technologies to improve your
experience and measure your interactions with our websites, products, and
services. We also use them to provide you more relevant information in searches,
and in ads on this and other sites. If that’s okay, click “Enable all.” To limit
sharing and view our vendors, click “Customize.” You can change your options at
any time.

Customize Enable all