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FREQUENTLY ASKED QUESTIONS

Thank you for visiting the Epilepsy Learning Portal. If you are new to the site
and just getting started, please view our Getting Started page.

Here is some advice and answers from the Epilepsy Learning Portal Support Team.


CAN’T FIND THE ANSWER TO YOUR QUESTION?

Contact the Epilepsy Foundation’s Public Health and Education Department

Epilepsy Learning Portal Support Team:

 * E-mail: LMS_Helpdesk@efa.org
 * Phone: 847-348-0373
 * Business hours: 9 a.m. to 5 p.m. ET
 * Monday to Friday (Excluding US holidays)

ACCESS AND COMPUTER REQUIREMENTS

HOW DO I ACCESS THE EPILEPSY LEARNING PORTAL?

The portal can be website accessed at http://www.learn.epilepsy.com

You will need to create an account on the portal to enroll in courses. You do
not need an account to browse the home page and catalog.

WHAT ARE THE SYSTEM REQUIREMENTS AND SUPPORTED BROWSERS?

In order to have the best learning experience, please make sure you access the
site with a computer or device (smart phone, tablet, etc.) with high
speed/broadband internet connection with a minimum speed of 5Mbps (recommended).

We currently support the latest two versions of all browsers listed below,
unless otherwise noted.

Desktop:

 * Chrome
 * Firefox
 * Safari
 * Microsoft Edge

Mobile:

 * iOS Safari: 11 and up
 * Chrome
 * Samsung Internet

Note that we do not support Internet Explorer. 

Additionally, ensure that your system has the following: 

 * JavaScript enabled
 * PDF plugin
 * Graphic and audio output capability
 * TLS 1.2 supported by your web browser

WHAT IF I FORGOT MY PASSWORD? HOW DO I RESET MY PASSWORD?

To reset your password, please click here. Enter the email you signed up with
and we will send you reset instructions to your e-mail. 

The password reset page is also accessible from the clicking on the Reset
Password link on the “Sign-In” page. The Sign-In page link is always located on
the top right-hand side of the portal home page. 

COURSE NAVIGATION

HOW CAN I RE-ENROLL OR RETAKE THE SAME COURSE FOR ANNUAL COMPLIANCE TRAINING
REQUIREMENTS?

Since the Epilepsy Learning Portal (ELP) does not have a course retake or
re-enroll feature, students will need to enroll in a new version of the course
already completed. The Epilepsy Learning Portal team plans to refresh and
publish new versions of courses when necessary to help meet students' annual
compliance training requirements. Check the home page or course catalog for all
current courses.

Please contact the Epilepsy Foundation's Public Health and Education Team if you
have any questions. Also, send us an e-mail and let us know in advance if your
employer requires you to complete any of our courses annually. Our contact
information is at the top and bottom of this page. 

CAN I GO BACK AND REVIEW A COURSE THAT I COMPLETED?

Yes, you can log back into your account, access the "My Training" menu, select
the course you completed, and click the "View" button. 

If you want to get the feeling of starting from the beginning, you can also use
the Mark Incomplete button at the bottom of lessons they have previously
completed to reset your course progress back to 0%. However, viewing a course
you previously completed does not mean you have re-enrolled in the course. Also,
you will not be issued a new certificate of completion with an updated
completion date. 

WHAT KIND OF COURSES CAN I FIND OUT THE EPILEPSY LEARNING PORTAL?

Online courses offered in on-demand and live-instructor led (webinar) formats. 

Courses related to epilepsy and seizure management strategies of people living
with seizures, their caregivers, treatment, and other professionals.

CAN I EXIT FROM AN ON-DEMAND COURSE BEFORE I COMPLETE THE COURSE?

Yes. Your progress will be bookmarked by the learning portal and you can proceed
from where you left off the next time you access the course.

HOW CAN I VIEW THE COURSES THAT I HAVE COMPLETED OR THAT ARE STILL IN PROGRESS?

Once you enroll, you can access courses that are still in progress, by clicking
on “My Training” at the top of the homepage. 

View courses you have completed, by clicking on “My Certificates” at the top of
the homepage. 

HOW DO I ACCESS ON DEMAND COURSES?

To access the Epilepsy Learning Portal courses, all users must create an account
to enroll in a course. Once enrolled, on the course page click on the “Start
Online Course” button to begin the course. 

You will be directed to the Course Player. The Course Player is the
course-taking environment where you view content like videos, handouts, take
assessments, quizzes, submit the course evaluation and more.

HOW DO I ACCESS LIVE WEBINAR (ZOOM) SESSIONS?

 1. Enroll in a LIVE instructor-led training session by clicking “Start Online
    Course” button on the course page. (If you are taking the training with
    others, each person needs to enroll separately.) 
 2. Complete the first part of the course, which includes a demographic survey,
    knowledge and confidence assessment. 
 3. View the LIVE webinar schedule course lesson and access the link to register
    the LIVE webinar sessions. Note: if the course offers multiple LIVE webinars
    the schedule with Zoom registration links will be visible to students upon
    completing the required assessments mentioned above. 
 4. Register for one of the LIVE webinars before the date/time of the chosen
    session, using the link on the schedule.
 5. Access the LIVE webinar (Zoom) link from the Zoom registration confirmation
    page and join the session at the date and time listed. 
 6. Arrive to the LIVE webinar session on time and stay to the end to receive
    instructions on how to complete the course and obtain a course certification




HOW DO I ACCESS THE COURSE SUPPLEMENTAL MATERIAL?

Any supplemental materials will be available as part of one of the lessons in
the course that you are enrolled in.

HOW DO I OBTAIN A TRANSCRIPT OF MY COURSE HISTORY?

To obtain a transcript of your Epilepsy Learning Portal history, please go to
“My Account", click on the "Course History" button (to the right of
"Notifications"). Each course will be listed as a product. 

HOW DO I OBTAIN A CERTIFICATE OF COMPLETION FROM THE COURSES I COMPLETED?

To obtain a Certificate of Completion, successfully complete the course. Then
visit “My Certificates" and click on the title of the “View” link for the
course. On the course Certificate of Completion there are two options for
sharing a copy of the certificate: Copy the link to the certificate page or
download a PDF copy of the certificate. 

HOW DO I OBTAIN CONTINUING EDUCATION CREDITS FOR THE COURSES I COMPLETED?

Review the course description to determine which courses are accredited to offer
continuing education credits. 

Follow the instructions on the course page regarding obtaining continuing
education credits. 

Once the course is successfully completed, you will be asked the following
question: Are you seeking continuing education credits for this course?

If yes, is selected, the system will ask you to return to the My Training page.
Toward the middle of the My Training page, there will be an option to claim your
continuing education credits. Click on that continuing education course and
answer the required questions to claim you credits. 

Your certificate of completion will become available with the appropriate
continuing education accreditation statement listed on the certificate. 




HOW DO I ACTIVATE CLOSED CAPTIONS (CC) IN THE VIDEO MODULES?

 1. The CC BUTTON is located in the LOWER RIGHT CORNER of the video window.
 2. Click the CC BUTTON to engage CC and choose English or Spanish language.
 3.  Click the play icon in the LOWER left CORNER of the video window to start
    the video with CC.




SUPPORT

WHO DO I CONTACT FOR EPILEPSY LEARNING PORTAL SUPPORT?

Contact the Epilepsy Foundation’s Public Health and Education Department

Epilepsy Learning Portal Support Team:

•    E-mail: LMS_Helpdesk@efa.org

•    Phone: 847-348-0373

•    Business hours: 9 a.m. to 5 p.m. ET

•    Monday to Friday (Excluding US holidays)

OUR IMPACT

Stay Involved with the Epilepsy Foundation
Learn about Our Impact in the epilepsy community
Learn More

QUESTIONS? CONTACT THE EPILEPSY FOUNDATION’S PUBLIC HEALTH AND EDUCATION TEAM

For technical support, please contact our Online Course Support Team.
Business hours: 9am to 5pm EST
Monday to Friday (Excluding US holidays)

LMS_Helpdesk@efa.org
847-348-0373



OUR MISSION



TO LEAD THE FIGHT TO OVERCOME THE CHALLENGES OF LIVING WITH EPILEPSY AND TO
ACCELERATE THERAPIES TO STOP SEIZURES, FIND CURES, AND SAVE LIVES.

Learn More About Us

 * 3540 Crain Highway, Suite 675,
   Bowie, MD 20716

 * 24/7 Helpline 1.800.332.1000

About Us

 * About the Epilepsy Foundation
 * Contact Us
 * Careers
 * Research & Funding
 * News & Stories

Get Involved

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©️ 2022 Epilepsy Foundation®️, is a non-profit organization with a 501(c)(3)
tax-exempt status. Tax ID: 52-0856660