www.apqc.org Open in urlscan Pro
172.67.15.206  Public Scan

Form analysis
1 forms found in the DOM

GET /resource-library

<form class="c-header__search-form" action="/resource-library" method="get" id="search-form-header">
  <div id="search-form-header-wrapper" class="c-header__search-input">
    <label class="visually-hidden u-color--white" for="edit-keys">Search keywords</label>
    <input class="o-input--text form-search js-stop-prop" aria-label="Search keywords" placeholder="Search..." data-drupal-selector="edit-keys" type="search" id="edit-keys" name="keys" value="" size="30" maxlength="255" required="">
    <button type="button" class="c-header__search-form__close js-toggle" data-controls="search-form-header-wrapper" data-once="js-toggle"><svg height="20" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 10 10">
        <title>Close search dialog</title>
        <path d="M9.91,1.5,8.5.09,5,3.59,1.5.09.09,1.5,3.59,5,.09,8.5,1.5,9.91,5,6.41l3.5,3.5L9.91,8.5,6.41,5Z"></path>
      </svg></button>
  </div>
  <button class="c-header__search-button u-font--sm" aria-controls="search-form-header-wrapper" aria-expanded="false" data-toggle-focus="edit-keys" data-once="search-toggle">
    <span aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32">
        <title>Search Icon</title>
        <path
          d="M21.86,13.64a8.15,8.15,0,0,0-2.5-6,8.15,8.15,0,0,0-6-2.5,8.19,8.19,0,0,0-6,2.5,8.18,8.18,0,0,0-2.49,6,8.22,8.22,0,0,0,2.49,6,8.22,8.22,0,0,0,6,2.49,8.18,8.18,0,0,0,6-2.49A8.19,8.19,0,0,0,21.86,13.64Zm9.71,15.79a2.46,2.46,0,0,1-2.43,2.43,2.24,2.24,0,0,1-1.7-.72l-6.51-6.49A13,13,0,0,1,13.36,27,13.15,13.15,0,0,1,8.17,26a13.12,13.12,0,0,1-7.12-7.12,13.35,13.35,0,0,1,0-10.38A13.48,13.48,0,0,1,3.9,4.18,13.35,13.35,0,0,1,8.17,1.34a13.35,13.35,0,0,1,10.38,0,13,13,0,0,1,7.11,7.11,13.15,13.15,0,0,1,1.05,5.19,13,13,0,0,1-2.35,7.57l6.51,6.51A2.32,2.32,0,0,1,31.57,29.43Z">
        </path>
      </svg>
    </span>
    <span class="visually-hidden">
      <span class="u-active--off">Search</span>
      <span class="u-active--on">Open search dialog</span>
    </span>
  </button>
</form>

Text Content

Skip to main content
APQC Logo
Register Sign in
Search keywords Close search dialog
Search Icon Search Open search dialog
Tools MenuGear Icon
Close Close tools menu


AVAILABLE TOOLS:

 * Resource Library Arrow with stem
 * Benchmarks on Demand Arrow with stem
 * APQC Process Classification Framework (PCF)
    * Cross-Industry Version
    * Industry Versions
    * Learn More About the PCF

 * Certification Arrow with stem
 * Training - Self Paced and In Person Arrow with stem
 * Research Agenda Arrow with stem
 * Peer to Peer Arrow with stem
 * Assessments
    * All Assessments
    * Open Standards Benchmarking Assessments
    * Rapid Performance Assessments
    * Capability Assessments

 * Blog Arrow with stem

Have a question or need extra support?

Check out our most frequently asked questions or feel free to contact us online
or call us at 1-800-776-9676 or +1-713-681-4020

Main Menu


MAIN NAVIGATION

 * About APQC Expand menu
    * Our Story
    * Our Team
    * Our Culture
    * Careers Expand menu
       * APQC Benefits
       * Corporate Responsibility
   
    * In the News
    * C. Jackson Grayson Scholarship Program

 * Membership Expand menu
    * Membership Types Expand menu
       * Enterprise Membership
       * Financial Management Membership
       * Human Capital Management Membership
       * Knowledge Management Membership
       * North Star Education Membership
       * Professional Services Membership
       * Supply Chain Management Membership
   
    * Benefits and Value
    * On-Demand Membership Demo
    * Current Members
    * Member Stories

 * Resource Library
 * Process Frameworks Expand menu
    * Industry-Specific Process Frameworks
    * How Organizations Use Process Frameworks
    * Process Classification Framework Frequently Asked Questions

 * Expertise Expand menu
    * Process & Performance Management Expand menu
       * Performance Management
       * Process Management
       * Data & Analytics
   
    * Knowledge Management Expand menu
       * What is Knowledge Management?
       * Start Your Program
       * Develop a Strategy & Program
       * Assess Your Program
       * Interactive KM Framework
       * Choose the Right Approach
       * Identify & Map Critical Knowledge
       * Communities of Practice
       * Excellence in Knowledge Management
   
    * Financial Management Expand menu
       * Finance Transformation
       * Financial Planning & Analysis
   
    * Human Capital Management Expand menu
       * Human Capital Management Strategy
       * Learning and Development
       * Talent Acquisition
       * The Employee Experience
   
    * Supply Chain Management Expand menu
       * Open Innovation
       * Supplier Relationship Management
       * Supply Chain Planning
   
    * End-to-End Processes

 * What We Do Expand menu
    * Benchmarking Expand menu
       * Benchmarks On Demand
       * Benchmarking for Professional Services Firms
       * Custom Benchmarking
       * Assessments
   
    * Research Expand menu
       * APQC's Sponsored Research and Data Collection
   
    * Advisory Services Expand menu
       * Assess Capabilities and Performance
       * Client Case Studies
       * Strategy Development
       * Strategy Execution
       * Content Management
   
    * Knowledge Manager Certification
    * Framework Professional Certification
    * Process Manager Certification
    * Training Expand menu
       * Online Training Courses
       * On-Site Training Courses
   
    * K-12 Education Services Expand menu
       * K-12 Education Solutions
       * Master Planning for Innovation (MPI)

 * Events Expand menu
    * 2025 Process & Knowledge Management Conference
    * On-Demand Webinars
    * Upcoming Webinars

 * Global Thought Leadership Institute


SECONDARY NAVIGATION

 * Register
 * Sign in

 * Blog
 * Contact Us
 * Frequently Asked Questions

Join APQC
Breadcrumb
 1. Home
 2. Resource Library




BEST PRACTICES IN PROCESS IMPROVEMENT 2024: SURVEY REPORT

 * Facebook
 * LinkedIn
 * Email
 * 

Published On:
September 12, 2024
Authored By:
APQC
Public Content:
View Now

--------------------------------------------------------------------------------

The goal of process management is to improve performance. Whether the emphasis
is customer retention, cycle time, employee satisfaction, efficiency, business
growth, productivity, or any other goal, organizations implement process
management to improve something. Without an overarching management strategy,
improvements often breed unintended consequences that harm other parts of the
organization.

APQC conducted a survey to understand process improvement programs in key areas
such as identification of which processes to improve, prioritizing and selecting
which process improvement projects are worth employees’ time, and the
sustainability of process improvement projects.

This report provides a summary of the survey findings and insights for
organizations to benchmark in these key areas.

Folder
Also found in Best Practices In Process Improvement 2024
Type:
Reports & White Papers
Topics:
Process and Performance Management, Process, Process Improvement

--------------------------------------------------------------------------------


RELATED RESOURCES

Data and Measures


BEST PRACTICES IN PROCESS IMPROVEMENT 2024: COMPARISON BY FTES REPORT

November 21, 2024 Lock
Data and Measures


BEST PRACTICES IN PROCESS IMPROVEMENT 2024: COMPARISON BY REVENUE REPORT

November 21, 2024 Lock
Collections


BEST PRACTICES IN PROCESS IMPROVEMENT 2024

November 21, 2024
Data and Measures


BEST PRACTICES IN PROCESS IMPROVEMENT 2024: COMPARISON BY PROCESS IMPROVEMENT
STRUCTURE REPORT

November 21, 2024 Lock
Articles


CREATING A CULTURE OF CONTINUOUS IMPROVEMENT AT CHUMASH ENTERPRISES

November 14, 2024 Lock
Collections


HOW TO APPLY PROCESS FRAMEWORKS

November 06, 2024
Articles


APPLYING A PROCESS FRAMEWORK: PERFORMANCE IMPROVEMENT

November 06, 2024 Lock
Collections


END-TO-END PROCESS MAPS AND MEASURES

November 06, 2024
Tools & Templates


END-TO-END PROCESS MAP AND MEASURES: ISSUE-TO-RESOLUTION

October 30, 2024 Lock
Tools & Templates


END-TO-END PROCESS MAP AND MEASURES: LEAD-TO-ORDER

October 30, 2024 Lock
Tools & Templates


END-TO-END PROCESS MAPS AND MEASURES: HIRE-TO-RETIRE

October 30, 2024 Lock
Tools & Templates


END-TO-END PROCESS MAP AND MEASURES: QUESTION-TO-INSIGHT

October 30, 2024 Lock

APQC (American Productivity & Quality Center) is the world’s foremost authority
in benchmarking, best practices, process and performance improvement, and
knowledge management (KM). With more than 1,000 member organizations worldwide,
APQC provides the information, data, and insights organizations need to support
decision-making and develop internal skills. Learn more.

US: 1-800-776-9676
INTL: +1-713-681-4020
FAX: 713-681-8578
 * APQC on LinkedIn
 * APQC on YouTube
 * APQC on Facebook
 * APQC on Instagram
 * RSS Feed

APQC 123 N. Post Oak Ln Houston, TX 77024 USA
Footer
 * Guiding Principles
 * PRIVACY POLICY
 * TERMS OF SERVICE
 * BENCHMARKING CODE OF CONDUCT
 * Cookie Preferences

© 1994-2024 APQC. All Rights Reserved