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POST OFFICE TO BRING MAJOR CHANGE TO 4,000 UK BRANCHES - ‘TO SERVE CUSTOMERS
BETTER’


THE POST OFFICE HAS ANNOUNCED IT WILL BE OFFERING CROSS-BORDER MONEY TRANSFERS
IN ITS BRANCHES FOR THE FIRST TIME. PREVIOUSLY, CUSTOMERS HAD ACCESS TO THIS
SERVICE ONLINE ONLY.

By Mared Gruffydd
17:39, Fri, Apr 29, 2022 | UPDATED: 17:39, Fri, Apr 29, 2022
2 Link copied


GB NEWS PANELLISTS DISCUSS THE PRICE HIKE OF ROYAL MAIL STAMPS


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The Post Office and Western Union have today announced an expansion in their
partnership which will see a minimum of 4,000 Post Offices across the country
cross-border money transfers for the first time. The collaboration aims to
attract more people to the Post Office, increasing footfall.


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The Post Office today announced changes to its branches which will come into
effect this autumn.

In a few months, customers will be able to go to their local Post Office to use
its money transfer services.

Previously, those wanting to use these services could only do so online.



Then new in-branch service will drive footfall to 4,000 Post Offices while at
the same time doubling Western Union’s UK retail network, according to the Post
Office.



READ MORE: Cleaning: ‘Easiest’ way to remove mould from washing machine seals



The Post Office will bring a change to its branches later this year to "serve
customers better" (Image: GETTY )

Nick Read, Chief Executive of the Post Office, said: “I am delighted to be
expanding our partnership with Western Union, allowing customers to choose
whether they want to use the money transfer service digitally or prefer to do it
face-to-face.

“Postmasters are knowledgeable, reliable and can provide that assurance that a
transaction has gone through with a printed receipt, which many of our customers
still value.

“Furthermore, this expanded partnership helps drive footfall into 4,000 of our
branches providing postmasters with increased remuneration opportunities.”

Devin McGranahan, Western Union President and CEO, also commented.

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He added: “I am delighted that Western Union, one of the world’s biggest
financial networks, and UK Post Office, the UK’s biggest retail network, are
expanding our collaboration, aiming to serve our customers better in a
transformed post-pandemic environment.

“At the same time, today’s announcement shows how we at Western Union continue
to see our leadership in retail as critical to our success, and as a critical
element of our omni-channel offering.

“As we continue to expand our global network, we will seek not only to improve
access, but also, importantly, working with our partners to truly transform the
retail experience we offer our customers, in the UK and across the world.”

The Post office operates the UK’s largest retail network with 11,500 branches
across the UK.



Post Office customers will be able to do everything in one place from autumn
2022 (Image: GETTY )


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In many communities it is the only local counter where people can securely and
conveniently deposit and withdraw cash.

The Post Office offers people, especially those who have only just arrived in
the UK, with a one-stop experience where they can access their cash and transfer
money overseas to loved ones.

At the same time, they can also send letters and parcels to friends and
relatives abroad.

The money transfer services, available from autumn 2022, will mean that
customers can do everything in one place.




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The latest supermarket delivery costs (Image: EXPRESS)

In other Post Office news, this weekend’s bank holiday means branch opening
times will differ.

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Powered by

The Post Office has encouraged its customers to check with their local branch
for the correct opening times.

The bank holiday takes place on Monday, May 2.

Most Post Office branches are open until lunchtime on Saturdays and are closed
on Sundays.


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