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* 1300 739 470
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Menu
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Menu
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
* 1300 739 470
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Menu
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Menu
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Menu
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Talk to a specialist
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Menu
* Home
* About
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Services
* Intermediated Motor Team (IMT)
* Repair Management
* Repair Management
* Third Party Intervention
* Loss Assessing
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Personal Water Craft (PWC)
* Motorcycles
* Complex & Technical Assessing
* Land and Road
* Blog
* Contact
* Careers
* Motor Loss Assessing Training Program
Talk to a specialist
We’ll keep you moving.
THE END TO END SOLUTION FOR AUSTRALIAN MOTOR INSURERS
We are Australia’s largest and most experienced provider of specialist accident
management and assessing services to the Australian motor insurance industry.
Talk to a Specialist
Or call us on 1300 739 470
Our Comprehensive Services
We proudly provide services to hundreds of Aussie insurance companies including:
LAND + ROAD IS AAMC’S INDEPENDENT DIVISION FOR ALL HEAVY TRANSPORT,
AGRICULTURAL, PLANT AND MACHINERY INCIDENT MANAGEMENT.
Land and Road claims
AAMC IS AUSTRALIA’S
NO. 1 ACCIDENT MANAGEMENT COMPANY.
At AAMC we have been delivering specialist accident management and assessing
services to the Australian insurance industry for over 20 years. Our services
are tailored to meet the individual requirements of our clients across personal
lines and commercial insurance as well as fleet and rental portfolios.
ALL-INCLUSIVE MOTOR ACCIDENT MANAGEMENT SERVICES
COMPLEX & TECHNICAL
Not-at-fault & Litigated Third Party Files
Farm Machinery, Agricultural and Plant
Prestige & Specialised Vehicles
Heavy & Commercial Transport (HMV)
REGULATORY
COMPLIANCE
SKILLS &
EXPERTISE
REPAIR MANAGEMENT
Intermediated Motor Team
National Supplier Network
Third Party
Intervention
Strategic
Partners
CUSTOMER SERVICE
RELIABILITY
LOSS
ASSESSING
Australia-wide Passenger & Light Commercial
Motorcycles, Caravans & Watercraft
Digital Desktop and Fair & Reasonable
Liability
Climate Active Certification
Staff Development & Training Programs
ISO Certification in Data Security
Flexible & Scalable
Informative Client Web Portals
Data Analytics & Reporting
Supply Chain Management
PEOPLE & CULTURE
SYSTEMS & TECHNOLOGY
CONTINUOUS IMPROVEMENT
WHY PARTNER WITH US?
COMPLETE MOTOR SPECIALISTS
Any type of vehicle you insure, we have an expert to assess it. We provide a
comprehensive service and have a diverse team of experts on hand.
WE EMPLOY OUR OWN ASSESSORS
We don’t share our resources. We hire, develop and train our own in-house team
of experts to deliver consistent high quality results.
NATION-WIDE COVERAGE
We are the only accident management specialist that has assessors, repair
managers, technical experts and support teams throughout Australia.
WE GET IT RIGHT THE FIRST TIME
In motor insurance claims, no one has time for mistakes or rework. Our
management structure, compliance frameworks, workflow procedures and operational
systems mean we get it right the first time.
STREAMLINE OPERATIONS, SAVE MONEY
Engaging with AAMC is simple and easy. Our services are designed to reduce
duplication and touch points in your motor claims process. This results in
direct cost savings associated with handling claims.
WE MITIGATE RISK
Costs associated with motor claims such as the repairs, hire cars, legal fees,
third parties, and total losses can easily spiral out of control. Our
experience, disciplines, and expertise ensures maximum control over all elements
of a motor accident claim.
THE AAMC MOTOR LOSS ASSESSING TRAINING PROGRAM
Join AAMC’s motor loss assessing training program. A two-year program that is
fully subsidised by AAMC, the program covers all aspects of insurance motor loss
assessing. Completing the program earns you a Certificate IV qualification in
Vehicle Loss Assessing.
This program is hugely beneficial for professionals such as panel beaters and
personnel from associated sectors including mechanical, service technicians and
managers, spray painters, auto electricians, and more.
Learn more about the training program
THE TEAM IS VERY RESPONSIVE AND HAVE A WEALTH OF EXPERTISE IN THE HEAVY MOTOR
SPACE.
“We have developed a great working partnership with AAMC and their dedication in
the Motor Assessment space is evident.
AAMC have fantastic reach across the Australia which is imperative for our Rural
Portfolio.”
Fiona Stratton, Claims ManagerRural Affinity
OUR WORKING RELATIONSHIP HAS NOW GROWN TO A STRONG PARTNERSHIP.
“I have been a big supporter of AAMCs work for many years, as they are an
external service provider to our brokerage. AAMC set expectations high when it
comes to understanding the importance of motor, and wheels that keep our clients
businesses driving forward.
During the years of working alongside AAMC, I have not received one uncompleted
assessment or any negative feedback from clients, AAMC strive in customer
service and their reputation is held high.
AAMC carry a lot of professionalism and skilled knowledge in their field, and
are always willing to work with our team and not against. They have since gained
the respect of our own clients who trust their advices.”
Val Blake, Claims Executive – Corporate Division QLDGallagher
CUSTOMER ENGAGEMENT, TECHNOLOGICAL ADVANCEMENTS AND CREATION OF UNIQUE SERVICING
OFFERINGS ARE THE KEY REASONS FOR OUR LONG-STANDING RELATIONSHIP WITH AAMC.
“On behalf of AEI Insurance Broking Group, we are happy to confirm we have known
AAMC for over 15 years and have had no hesitation in confirming they are a
recommended firm by AEI for its clients. During this time we have developed
strong relationships between our respective teams and their ability to provide
assistance to our clients has always been sound and professional.”
Patrick Victor, Partner - Head of ClaimsAEI Insurance Broking Group
CONGRATULATIONS TO AAMC FOR BEING A FINALIST IN THE BEST SERVICE PROVIDER
CATEGORY FOR THE 2022 INSURANCE BUSINESS AUSTRALIA AWARDS.
“GT Insurance (GT) and AAMC have a business relationship spanning approximately
fifteen (15) years. They have grown to be GT’s primary provider for Motor
Vehicle Loss Adjusting services. AAMC have always acknowledged their important
role in providing an outstanding claims service process. They are the conduit
between ourselves, the insurance intermediary and the end-user of our products
who are often distressed by an unfortunate event.
Their personalised approach is backed by innovative solutions to ensure the
outcome is satisfactory to all parties. They display empathy, have strong
escalation processes and are flexible in their approach. Responding to a
catastrophe is a strong proposition for AAMC. They have shown to provide
seamless solutions, are prepared to go beyond their usual scope and ensure
communication levels are at a high standard.
Our working relationship is harnessed by regular round table discussions which
are an avenue for feedback and improvements. AAMC have promoted these open
discussion forums and are active participants in engaging improved processes for
better customer outcomes.
On behalf of GT, I thank AAMC for their strong commitment to the insurance
industry. ”
Tony Dodd, Chief Executive OfficeGT Insurance
THE WILLINGNESS AND DESIRE TO SUPPORT OUR ENDEAVOURS IN DELIVERING MARKET
LEADING CLAIMS SERVICES, ARE BUT ONE EXAMPLE OF THE LEVEL OF COLLABORATION
PROVIDED.
“Having utilised AAMC’s assessment services for >6 years at KT Insurance, the
quality of same has not only assisted us tremendously in providing the
appropriate RV assessment services that our customers deserve, but also with the
ability to assist us in providing a more pro-active Claims Management process –
KT’s point of difference.
From our humble beginnings, in need for a simple streamlined customer centric
claims assessment process (but with a very niche requirement), support &
assistance through natural disasters and to today’s complex environment, AAMC
continue to adjust, evolve and accommodate to the many needs/requirements of our
business. This is a testament to the entire team. From the front-line staff
members through to management, the level of care and quality of services
provided, seamlessly align with our value proposition …… After all, you/the
team, are the “face” of KT out on the frontline, every day. ”
Con Tsobanopoulos, Head of ClaimsKT Insurance
THEY ARE A FLEXIBLE, AGILE PARTNER, WILLING AND ABLE TO PROVIDE ADDITIONAL
SERVICES AND SUPPORT AT SHORT NOTICE WHEN NEEDED.
“AAMC have been a valued service provider to Zurich Insurance Australia for 15
years, providing our motor claims division with wide ranging technical support,
capacity and geographical coverage.
Zurich Insurance prides itself on our claims service delivery to commercial
intermediated clients and AAMC’s high service standards and technical capability
has contributed significantly towards the right outcomes for Zurich and our
customers. Their support and compassion shown through several disasters
including this year’s catastrophic floods in Northern NSW and South East QLD
have proved invaluable to customers and communities recovering from natural
disasters. ”
Krysty Sullivan, Supply Partner Manager - Australia & New Zealand, General
InsuranceZurich
AAMC’S EXPERIENCE AND EXPERTISE IN LIGHT PASSENGER VEHICLES ON A NATIONAL SCALE
IS THE REASON ERIC HAS BEEN PARTNERING WITH AAMC FOR OVER 10 YEARS.
“Eric Insurance Ltd (eric) is an Australian owned company with customers in
every state across various products including motor vehicle and motorcycle
insurance. As a trusted partner, AAMC bring a disciplined approach through their
repair management framework, controlling repair times, minimising costs to eric
and provide a better claims experience to eric customers.
AAMC is at the forefront of catastrophe management, mobilising assessment
centres for major weather-related events to reduce assessment times, repair
times, and get eric customers back driving.
AAMC’ has remained a leader in the market through innovation and a continuous
improvement approach, and without exception, eric benefits from this innovation
in claim cost savings, reduced repair costs, improved repair times, customer
satisfaction and adherence to strict compliance obligations.
The leaders and management at AAMC have a ‘can do’ attitude, refreshingly agile,
nimble, and easy to do business with. ”
John Velgakis, Head of Insurance Operations & Continuous Improvement LeadERIC
Insurance
THE TEAM IS VERY RESPONSIVE AND HAVE A WEALTH OF EXPERTISE IN THE HEAVY MOTOR
SPACE.
“We have developed a great working partnership with AAMC and their dedication in
the Motor Assessment space is evident.
AAMC have fantastic reach across the Australia which is imperative for our Rural
Portfolio.”
Fiona Stratton, Claims ManagerRural Affinity
OUR WORKING RELATIONSHIP HAS NOW GROWN TO A STRONG PARTNERSHIP.
“I have been a big supporter of AAMCs work for many years, as they are an
external service provider to our brokerage. AAMC set expectations high when it
comes to understanding the importance of motor, and wheels that keep our clients
businesses driving forward.
During the years of working alongside AAMC, I have not received one uncompleted
assessment or any negative feedback from clients, AAMC strive in customer
service and their reputation is held high.
AAMC carry a lot of professionalism and skilled knowledge in their field, and
are always willing to work with our team and not against. They have since gained
the respect of our own clients who trust their advices.”
Val Blake, Claims Executive – Corporate Division QLDGallagher
Previous
Next
THE TEAM IS VERY RESPONSIVE AND HAVE A WEALTH OF EXPERTISE IN THE HEAVY MOTOR
SPACE.
“We have developed a great working partnership with AAMC and their dedication in
the Motor Assessment space is evident.
AAMC have fantastic reach across the Australia which is imperative for our Rural
Portfolio.”
Fiona Stratton, Claims ManagerRural Affinity
OUR WORKING RELATIONSHIP HAS NOW GROWN TO A STRONG PARTNERSHIP.
“I have been a big supporter of AAMCs work for many years, as they are an
external service provider to our brokerage. AAMC set expectations high when it
comes to understanding the importance of motor, and wheels that keep our clients
businesses driving forward.
During the years of working alongside AAMC, I have not received one uncompleted
assessment or any negative feedback from clients, AAMC strive in customer
service and their reputation is held high.
AAMC carry a lot of professionalism and skilled knowledge in their field, and
are always willing to work with our team and not against. They have since gained
the respect of our own clients who trust their advices.”
Val Blake, Claims Executive – Corporate Division QLDGallagher
CUSTOMER ENGAGEMENT, TECHNOLOGICAL ADVANCEMENTS AND CREATION OF UNIQUE SERVICING
OFFERINGS ARE THE KEY REASONS FOR OUR LONG-STANDING RELATIONSHIP WITH AAMC.
“On behalf of AEI Insurance Broking Group, we are happy to confirm we have known
AAMC for over 15 years and have had no hesitation in confirming they are a
recommended firm by AEI for its clients. During this time we have developed
strong relationships between our respective teams and their ability to provide
assistance to our clients has always been sound and professional.”
Patrick Victor, Partner - Head of ClaimsAEI Insurance Broking Group
CONGRATULATIONS TO AAMC FOR BEING A FINALIST IN THE BEST SERVICE PROVIDER
CATEGORY FOR THE 2022 INSURANCE BUSINESS AUSTRALIA AWARDS.
“GT Insurance (GT) and AAMC have a business relationship spanning approximately
fifteen (15) years. They have grown to be GT’s primary provider for Motor
Vehicle Loss Adjusting services. AAMC have always acknowledged their important
role in providing an outstanding claims service process. They are the conduit
between ourselves, the insurance intermediary and the end-user of our products
who are often distressed by an unfortunate event.
Their personalised approach is backed by innovative solutions to ensure the
outcome is satisfactory to all parties. They display empathy, have strong
escalation processes and are flexible in their approach. Responding to a
catastrophe is a strong proposition for AAMC. They have shown to provide
seamless solutions, are prepared to go beyond their usual scope and ensure
communication levels are at a high standard.
Our working relationship is harnessed by regular round table discussions which
are an avenue for feedback and improvements. AAMC have promoted these open
discussion forums and are active participants in engaging improved processes for
better customer outcomes.
On behalf of GT, I thank AAMC for their strong commitment to the insurance
industry. ”
Tony Dodd, Chief Executive OfficeGT Insurance
THE WILLINGNESS AND DESIRE TO SUPPORT OUR ENDEAVOURS IN DELIVERING MARKET
LEADING CLAIMS SERVICES, ARE BUT ONE EXAMPLE OF THE LEVEL OF COLLABORATION
PROVIDED.
“Having utilised AAMC’s assessment services for >6 years at KT Insurance, the
quality of same has not only assisted us tremendously in providing the
appropriate RV assessment services that our customers deserve, but also with the
ability to assist us in providing a more pro-active Claims Management process –
KT’s point of difference.
From our humble beginnings, in need for a simple streamlined customer centric
claims assessment process (but with a very niche requirement), support &
assistance through natural disasters and to today’s complex environment, AAMC
continue to adjust, evolve and accommodate to the many needs/requirements of our
business. This is a testament to the entire team. From the front-line staff
members through to management, the level of care and quality of services
provided, seamlessly align with our value proposition …… After all, you/the
team, are the “face” of KT out on the frontline, every day. ”
Con Tsobanopoulos, Head of ClaimsKT Insurance
THEY ARE A FLEXIBLE, AGILE PARTNER, WILLING AND ABLE TO PROVIDE ADDITIONAL
SERVICES AND SUPPORT AT SHORT NOTICE WHEN NEEDED.
“AAMC have been a valued service provider to Zurich Insurance Australia for 15
years, providing our motor claims division with wide ranging technical support,
capacity and geographical coverage.
Zurich Insurance prides itself on our claims service delivery to commercial
intermediated clients and AAMC’s high service standards and technical capability
has contributed significantly towards the right outcomes for Zurich and our
customers. Their support and compassion shown through several disasters
including this year’s catastrophic floods in Northern NSW and South East QLD
have proved invaluable to customers and communities recovering from natural
disasters. ”
Krysty Sullivan, Supply Partner Manager - Australia & New Zealand, General
InsuranceZurich
AAMC’S EXPERIENCE AND EXPERTISE IN LIGHT PASSENGER VEHICLES ON A NATIONAL SCALE
IS THE REASON ERIC HAS BEEN PARTNERING WITH AAMC FOR OVER 10 YEARS.
“Eric Insurance Ltd (eric) is an Australian owned company with customers in
every state across various products including motor vehicle and motorcycle
insurance. As a trusted partner, AAMC bring a disciplined approach through their
repair management framework, controlling repair times, minimising costs to eric
and provide a better claims experience to eric customers.
AAMC is at the forefront of catastrophe management, mobilising assessment
centres for major weather-related events to reduce assessment times, repair
times, and get eric customers back driving.
AAMC’ has remained a leader in the market through innovation and a continuous
improvement approach, and without exception, eric benefits from this innovation
in claim cost savings, reduced repair costs, improved repair times, customer
satisfaction and adherence to strict compliance obligations.
The leaders and management at AAMC have a ‘can do’ attitude, refreshingly agile,
nimble, and easy to do business with. ”
John Velgakis, Head of Insurance Operations & Continuous Improvement LeadERIC
Insurance
FROM DESIGN TO EXECUTION AAMC HAVE BEEN ENGAGING, INNOVATIVE, AGILE AND ALWAYS
FOCUSED ON THE PROVIDING THE BEST OUTCOME FOR BOTH THE CUSTOMER AND INSURER.
“We have worked with AAMC since 1 March 2022, AAMC being our primary accident
management provider.
AAMC approached Steadfast Claims Solutions with an innovative Accident
Management proposal where they manage the vehicle through the repair process,
optimising the repair period whilst managing costs.
Whilst the relationship is still relatively new, we are very pleased with the
service to date. ”
Andy Martindale, Chief Executive OfficerSteadfast Claims Solutions
THE TEAM IS VERY RESPONSIVE AND HAVE A WEALTH OF EXPERTISE IN THE HEAVY MOTOR
SPACE.
“We have developed a great working partnership with AAMC and their dedication in
the Motor Assessment space is evident.
AAMC have fantastic reach across the Australia which is imperative for our Rural
Portfolio.”
Fiona Stratton, Claims ManagerRural Affinity
OUR WORKING RELATIONSHIP HAS NOW GROWN TO A STRONG PARTNERSHIP.
“I have been a big supporter of AAMCs work for many years, as they are an
external service provider to our brokerage. AAMC set expectations high when it
comes to understanding the importance of motor, and wheels that keep our clients
businesses driving forward.
During the years of working alongside AAMC, I have not received one uncompleted
assessment or any negative feedback from clients, AAMC strive in customer
service and their reputation is held high.
AAMC carry a lot of professionalism and skilled knowledge in their field, and
are always willing to work with our team and not against. They have since gained
the respect of our own clients who trust their advices.”
Val Blake, Claims Executive – Corporate Division QLDGallagher
Previous
Next
years of operation
0
Assessors
0 +
heavy motor vehicle assessments per annum
0 K+
claims processed per annum
0 K+
Complex & Technical vehicle assessments per annum
0 K+
AN $880K SAVING
Central Australia | Complex & Technical Assessing
We were engaged by one of our existing insurance clients after their customer, a
unique, heavy commercial specialist vehicle had rolled over in Central
Australia. Our assessor’s expertise determined the vehicle had been
substantially overinsured and so, we recommended the insurer make a settlement.
We saved our insurance client a massive $880,000.
See how we did it
AAMC'S CULTURE & COMMUNITY
Our Corporate Philosophy and Business Culture underpins all facets of our
organisation. This reflects not only our legal and compliance obligations but
also our shared values that guide how we work each day.
Our team has a large focus on diversity, equality, and doing our bit for the
environment.
Learn more
STEVE CHAPMAN
MANAGING DIRECTOR
Read more
SIMON MANOLAROS
DIRECTOR
Read more
KRISTY MEATON
CORPORATE SERVICES MANAGER
Read more
KRISTY MEATON
CORPORATE SERVICES MANAGER
Read more
STEVE CHAPMAN
MANAGING DIRECTOR
Read more
SIMON MANOLAROS
DIRECTOR
Read more
KRISTY MEATON
CORPORATE SERVICES MANAGER
Read more
STEVE CHAPMAN
MANAGING DIRECTOR
Read more
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STEVE CHAPMAN
MANAGING DIRECTOR
Read more
SIMON MANOLAROS
DIRECTOR
Read more
KRISTY MEATON
CORPORATE SERVICES MANAGER
Read more
STEVE CHAPMAN
MANAGING DIRECTOR
Read more
SIMON MANOLAROS
DIRECTOR
Read more
KRISTY MEATON
CORPORATE SERVICES MANAGER
Read more
STEVE CHAPMAN
MANAGING DIRECTOR
Read more
SIMON MANOLAROS
DIRECTOR
Read more
KRISTY MEATON
CORPORATE SERVICES MANAGER
Read more
Meet our specialists
WITH YOU ON EVERY ROAD RIGHT AROUND AUSTRALIA
We have staff and assessors in every state and territory around Australia to
provide you with national coverage.
1300 739 470
"Big shout out to AAMC!"
Their motor assessor Gavin was amazing, yes he had to be the barrier of bad news
about my motorcycle but still managed to make me laugh and was very easy to talk
to. He was very professional and let me know exactly what I needed to know.
Teagan BrendeckeCustomer
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John DoeManaging Director – ABCD
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Phil ChipmanTechnical Director – ABCD
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nec ullamcorper mattis, pulvinar dapibus leo.
John DoeManaging Director – ABCD
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nec ullamcorper mattis, pulvinar dapibus leo.
Phil ChipmanTitleTechnical Director – ABCD
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nec ullamcorper mattis, pulvinar dapibus leo.
Phil ChipmanTitle
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FREQUENTLY ASKED QUESTIONS
How does AAMC manage the repair process?
Effectively managing motor vehicle repairs is a critical aspect of any insurer’s
claims process and involves a number of key elements. Simply instructing
claimants and third parties to obtain an estimate and then engaging a motor
assessor is no longer an effective method to ensure robust cost, quality and
timeliness outcomes.
AAMC provides an effective Repair Management program that includes a rigorous
framework that initially identifies the type of vehicle, location and damage
incurred, a managed network of quality repairers (and associated suppliers) to
facilitate accident repairs across a wide range of vehicle types, complexities
and location, a team of highly skilled, technically proficient assessors,
systems and processes that monitor the repair and maintain communications and
finally formal relationships with towing companies, hire/rental car providers
and salvage houses.
Can AAMC handle claims for any type of vehicle?
Yes, AAMC provides repair management solutions for every type of vehicle that
has an engine and wheels. Whether it’s an everyday passenger vehicle or high-end
prestige, light and heavy commercial trucks and equipment through to farm
machinery our national network of partnered repairers and diverse team of
technical experts are equipped to handle the specific requirements associated
with each vehicle type.
What measures does AAMC take to mitigate risks associated with motor claims?
Managing motor vehicle accident repairs involves several risks that insurers
need to navigate. These risks can impact the quality, cost and timeliness of
repairs, as well as customer satisfaction. Some key risks associated with motor
vehicle claims are:
1. Quality of Repairs:
* Substandard Repairs: Poor workmanship can lead to unsafe repairs, which can
compromise the safety of the vehicle and its occupants.
* Inadequate Parts: Using inferior or non-OEM (Original Equipment Manufacturer)
parts can affect the performance and longevity of the repair.
* Hidden Damage: Not all damage is immediately visible, and failure to identify
and repair all issues can lead to future problems.
* Resource Allocation: Insufficient or poorly trained staff can affect the
efficiency and quality of repairs.
* Technology and Tools: Lack of access to the latest repair technology and
tools can impact the ability to perform high-quality repairs.
AAMC’s business philosophies and procedures that guide our team of highly
skilled, technically proficient assessors ensures that repairs are only approved
to repairers that are adequately skilled and equipped to facilitate a quality
repair. Our policy is not to approve the use of any inferior parts and if the
potential of hidden damage is identified, instruct repairers to dismantle the
vehicle prior to finalising repair cost and method.
By engaging AAMC’s Repair Management services, any potential risk in quality is
fully mitigated as our partner repairers are selected and contracted to deliver
a quality repair outcome.
2. Cost Management:
* Cost Overruns: Unexpected additional or supplementary demands during the
repair process can lead to higher costs than initially estimated.
* Fraudulent Claims: Inflated repair costs or unnecessary repairs can result in
higher expenses for the insurer.
* Price Fluctuations: The cost of parts and labour from repairer to repairer
can vary, impacting the overall repair costs.
Australia’s motor body repair industry unfortunately includes a significant
proportion of repairers actively attempting to maximise their profits through
various nefarious methods. AAMC’s assessors are trained to identify and remove
claims for non-consistent damage from repair estimates and engage various
methods to mitigate high costs within repair estimates.
To completely eliminate risk in repair cost management AAMC’s Repair Management
program consists of partnered repairers that identify and employ the most cost
effective method of repair upfront and are audited to ensure only damage
consistent with the accident claim is included.
3. Customer Satisfaction:
* Communication Breakdowns: Poor communication between the insurer, repair
facility, and policyholder can lead to misunderstandings and dissatisfaction.
* Dispute Resolution: Disagreements over the extent of damage, repair methods,
or costs can strain relationships and lead to disputes.
This risk is mitigated through AAMC’s Repair Management program by the critical
step of identifying damage type and location and then appointing the most
appropriate repairer upfront. Our Repair Management team monitor the progress of
the vehicle throughout the repair cycle and keep the customer updated
throughout. Any delays in completing the repair are communicated through to all
key stakeholders in the claim.
5. Compliance and Regulations:
* Regulatory Compliance: Failure to adhere to industry standards, safety
regulations, and environmental laws can result in legal issues and penalties.
* Warranty Issues: Not following manufacturer guidelines can void warranties,
leading to additional costs for the insurer or policyholder.
AAMC has invested significant time and effort to develop and implement
frameworks, policies and procedures to ensure compliance in line with the
various regulatory requirements to meet both AAMC’s obligations as well as those
of our insurer clients.
Our partnered repairers and assessing policies and procedures ensure that all
vehicle repairs are performed in line with manufacturer specifications. In
addition, our network of partnered repairers includes factory approved repairers
for all prestige brands and vehicles requiring specialist skills and equipment.
6. Insurance Fraud:
* Staged Accidents: Fraudulent activities such as staged accidents can lead to
unnecessary repairs and increased costs.
* Misrepresentation: Policyholders or repair facilities may misrepresent the
extent of damage to obtain higher payouts.
Motor claims often involve highly complex circumstances in mitigating staged
accidents, fraudulent claims (including third party) and managing legal
disputes.
AAMC has an in-house team of technical experts with the requisite skills,
experience and proven know-how in providing expert advice and cost determination
capability across even the most complex fraud or misrepresentation that can
arise from a motor claim. We integrate this service with our General Loss
Assessing and Repair Management services for seamless delivery to our clients.
How does AAMC handle claims for vehicles involved in major accidents with a
third party?
AAMC’s Third Party Intervention (TPI) service is a key component of our Repair
Management suite. It can be offered as a stand-alone strategy to tackle the high
cost of third party demands.
From the moment a motor vehicle accident occurs, and a not-at-fault party is
identified, our focus is on proactive intervention and ensuring the third
party’s vehicle is allocated the correct reinstatement path.
All aspects of the third party’s claim are facilitated including the repair,
arranging a replacement (hire) car, any towing requirements and overseeing the
disposal of salvage if the vehicle is deemed a total loss.
GET STARTED BY TALKING
TO A SPECIALIST.
Talk to a Specialist
Or call us on 1300 739 470
ABOUT
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Careers
* Motor Loss Assessing Training Program
* About Us
* Compliance
* Our Team
* Accreditations
* Acknowledgements
* Culture & Community
* Careers
* Motor Loss Assessing Training Program
SERVICES
* Intermediated Motor Team (IMT)
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Motorcycles
* Personal Water Craft (PWC)
* Repair Management
* Third Party Intervention
* Complex & Technical Assessing
* Land and Road
* Intermediated Motor Team (IMT)
* Loss Assessing
* Heavy Motor & Machinery
* Passenger & Light Vehicles
* Caravans
* Motorcycles
* Personal Water Craft (PWC)
* Repair Management
* Third Party Intervention
* Complex & Technical Assessing
* Land and Road
CONTACT
Brisbane Office
4/205 Leitchs Rd, Brendale, QLD 4500
brisbane@aamc.com.au
1300 739 470
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