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CXA
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CUSTOMER EXPERIENCE AUTOMATION™ PLATFORM
Unleash the power of AI and no-code to self-serve every micro-engagement™-from
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Ushur announces Series C
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CXA™ PLATFORM
Conversational Apps™
Intelligentlly automated conversations
Invisible App™
Secure app-like experience
Invisible Portal™
No-code portal-like experience
SmartMail™
Intelligent email automation
Intelligent Document Automation™
Document understanding & automation
* Studio
* Security
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* APIs
* Community
* Certification
Webinar
Revolutionize Customer Support Efficiency with AI-Driven Email Triage
Back
SOLUTION PACKS
BY INDUSTRY
Insurance Automation
Insurance automation solutions
Healthcare Automation Solutions
Healthcare automation solutions
Banking & Financial Services
Banking automation solutions
BY USE CASE
* Email Triage
* IVR
Deflection
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* Sales Enablement Automation
* Two-Way Texting
* Automated Surveys
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* Automated Claims Processing
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Press Release
Ushur announces Series C
INTELLIGENT DOCUMENT AUTOMATION™
AI-POWERED DOCUMENT PROCESSING FOR A FASTER AND BETTER CUSTOMER EXPERIENCE
Automatically process emails, documents and forms in real-time while keeping
customers in-the-loop through personalized Micro-Engagements™.
Show me how
WHAT IS INTELLIGENT DOCUMENT AUTOMATION?
PROCESS DOCUMENTS IN REAL-TIME, INSTEAD OF WAITING FOR DAYS
Intelligent Document Automation makes it easy for enterprises to process data
locked in customer-submitted files. Ushur uses Natural Language Processing and
Machine Learning to transform unstructured and semi-structured data into a
machine-readable format.
Ushur makes doing business easy for insurance, financial services, and
healthcare organizations, including processing documents in real-time instead of
waiting for days. Intelligent Document Automation uses OCR to identify key data
from documents and AI/ML to understand, extract and transform it for automatic
updates into backend systems.
Liberate your knowledge workers from manually keying in data and following up
with customers. Intelligent Document Automation from Ushur delivers a better,
faster customer experience while supercharging your operations.
Click to accept marketing cookies and enable this content
HOW INTELLIGENT DOCUMENT AUTOMATION WORKS
INTELLIGENT DOCUMENT PROCESSING (IDP) IS KEY TO THE END-TO-END CUSTOMER JOURNEY
INCOMING
Important business information is hidden in emails and documents, inaccessible
by usual automation tools.
UNDERSTAND
Ushur AI/ML recognizes customer intent and classifies the document based on
business rules.
TRANSFORM
The document is cleaned up and reconfigured into the appropriate machine
readiable format.
EXTRACT
Important key values pairs are identified, and the data is extracted per use
case requirements.
ACTION
Ushur updates the data in your backend and notifies the customer of completion -
resolving the case.
RETRIEVE
Customers are notified of missing documents or info and are given a secure link
to submit their files or updates.
VALIDATE
Unprocessed fields are corrected by humans, pattern matching, or API-based
lookups from the back-end.
LEARN
CUSTOMER EXPERIENCE AUTOMATION™
Often the application of automation technology is focused either on handling
only front-end customer service inquiries or managing back-office processes. CXA
looks to solve these shortcomings.
Learn about CXA
INTELLIGENT DOCUMENT AUTOMATION USE CASES
INSURANCE
HEALTHCARE
BANKING & FINANCIAL SERVICES
PENSION CONTRIBUTIONS
Manual work is needed to reconfigure employee pension documents submitted by HR
partners into a format compatible with backend systems.
Ingest the unstructured information in these documents from a secure portal and
automatically transform in real-time, outputting structured, machine-readable
data for downstream processing.
CLAIMS ADJUDICATION
Medical claims submitted for repayment are often received via fax or email and
contain sensitive information protected by HIPAA.
Automate this process to avoid errors, delays in payment, and risk of
non-compliance – freeing the knowledge worker up for faster and more accurate
decision making.
ACCOUNT OPENING
Opening a bank account requires multiple applications and proof of records such
as passports, utility bills, and invoices.
Automate every touchpoint from document intake to account setup to quickly
onboard customers and enable agents to focus on building relationships.
FIRST NOTICE OF LOSS (FNOL)
Gathering Information to complete FNOL requests involve multiple documents and
customer touchpoints.
Automate the entire FNOL interaction from the incident location – collecting
accident images, license information, documents and incident data to update
claim systems in real-time.
PATIENT PREAUTHORIZATION
Various customer details and medical records must be collected to authorize a
service for payment.
Automation is key for time sensitive cases with immediate treatment. Shorten
turnaround time while lowering operational cost by extracting and verifying the
data against internal backend systems.
LOAN ORIGINATION
Applying for a loan is a document-intensive process with bank statements, W2s,
and proof of employment.
Automate customer verification, application review, and customer follow-up for
faster turnaround time, combating spikes in demand.
KEY BENEFITS OF INTELLIGENT DOCUMENT AUTOMATION
TRANSFORM YOUR CUSTOMER EXPERIENCES
Intelligent Document Automation transforms your customer experience, removing
document-processing delays and shortening the time to ticket resolution.
IMPROVE CUSTOMER SATISFACTION
Informative updates and faster case resolution
DELIVER STRAIGHT-THRU PROCESSING
Transform documents into machine-readable data
SPEED UP TURNAROUND TIME
Automated repetitive knowledge work
READY TO LEVEL UP YOUR
CUSTOMER EXPERIENCES?
Explore the Ushur Platform, or contact sales now and start improving and
automating customer experiences with incredible self-service options. You can
contact us to design a custom solution for your business.
Request Demo
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PLATFORM
CUSTOMER EXPERIENCE
AUTOMATION
Platform OverviewCXAAPIs & IntegrationsAnalyticsSecurity & Compliance
PRODUCTS
Conversational AppsInvisible AppInvisible PortalSmartMailIntelligent Document
Automation
SOLUTIONS
UshurX
BY INDUSTRY
Insurance AutomationHealthcare AutomationBanking Automation
BY USE CASE
IVR DeflectionEmail TriageTwo-Way TextingFNOL Process Automation
Sales Enablement Automation
Helpdesk Automation
Automated Claims Processing
Automated Surveys
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