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Submission: On August 18 via api (August 18th 2024, 7:19:39 pm UTC) from US — Scanned from CA

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DOCSIE: YOUR CENTRAL HUB FOR SOPS, HELP DOCS, AND KNOWLEDGE SHARING

AI-powered platform for effortless documentation—keeping your team, customers
and partners aligned and informed.

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4.8 Stars (100+ Reviews)

# Trusted by thousands of users in over 100+ countries

WHAT IS DOCSIE

Docsie is an award-winning digital documentation and knowledge management
platform.

# Why Choose Our Platform

EVERYTHING YOU NEED, IN ONE PLACE

Web Knowledge Bases

Document Lifecycle Management

In-App Help Interfaces

Support Tickets

Multiple Versions and Languages

AI Chatbot

AI Generative Content

Product Tours
Create and publish internal and external knowledge bases

Let your docs make power impact

You've worked lot to create a superb product that world needs but its
documentation is turning into nightmare of complexity? No worries, Docsie is
here to help.

Turn your docs into chatbots
Dynamic Content Embeds
Markdown and WYSIWYG Editor
Feedback and Web Analytics
Walkthroughs and Guided Tours

Double your productivity.
Double your focus.

Technical Writers
Reduce complexity

Create technical docs, user manuals, tutorials, release notes etc with ease.

Product Manager
Save time

Create product docs, in-app help centers, chat bots etc with ease.

Developers
Increase quality

Create API documentations, system documentations, specification documents etc
with ease.

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Docsie
117 Reviews

Verified User in Financial Services
27 Mar 2022
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

It's a fantastic tool for our staff to have. It provides us with all we want at
a reasonable price. Docsie is really simple to use and is an excellent match for
the majority of knowledge base websites. Review collected by and hosted on
G2.com.

What do you dislike about Docsie?

As of right now, there are none, but anytime we feel anything is necessary, we
would publish it on the product roadmap, and they would typically answer on
time, which I believe is a fantastic thing! Review collected by and hosted on
G2.com.

What problems is Docsie solving and how is that benefiting you?

There have been a few documentation issues with our current collaborative tools,
which we have resolved. It was possible to tackle difficulties like as version
control and auditing by using Docsie. In addition, they contain capabilities
such as analytics, SEO, access restrictions, and so on and so forth. Review
collected by and hosted on G2.com.

View on G2
Verified User in Financial Services
27 Mar 2022

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What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

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Shannon R.
10 Aug 2021
Senior Business Analyst
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

It's fast. We were able to get the portal hosted on the custom domain for free.
The app works well and is conducive to collaboration between the teams. We were
using another similar tool and we were frustrated with the slow pace of
development and lots of bugs. They seem to be adding new features fairly
quickly, which is good. The few times that we had problems, their support solved
them for us pretty quick. Review collected by and hosted on G2.com.

What do you dislike about Docsie?

There is a learning curve for some features and some customization required dev
work on our side. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

We have an internal middleware that our team develops and we are using Docsie to
share docs and across multiple teams that interface with our middleware. Since
it's all split between multiple vendors, we do not have to grant them access to
our confluence but just flip Docsie docs over to them.

Additionally, we've been using it more and more to create internal SOP's and
project-specific documentation. Review collected by and hosted on G2.com.

View on G2
Shannon R.
10 Aug 2021

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

There is a learning curve for some features and some customization required dev
work on our side. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

Additionally, we've been using it more and more to create internal SOP's and
project-specific documentation. Review collected by and hosted on G2.com.

--------------------------------------------------------------------------------

View on G2

Verified User in Utilities
12 Oct 2021
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

We searched for a long time to discover the ideal platform to meet my company's
demands, and Docsie has exceeded my expectations. Docsie is a flexible platform
that we utilize to provide quick and simple access to engineering documentation
for our stakeholders, as well as to organize the technical writing team's
combined research and knowledge. Docsie's ease of use and user/guest control
make it an excellent tool for successfully and efficiently conveying the correct
information to the right people. We have a great deal of information to share
with stakeholders, and with Docsie JWT token and password-protected pages, we
can do so safely and privately. Review collected by and hosted on G2.com.

What do you dislike about Docsie?

Some of Docsie's finest features, such as its clean and simple navigation and
ease of finding the correct information, also limit its flexibility in terms of
the kind of pages and folder structures I wish to build. But none the less
Docsie is still highly versatile. Review collected by and hosted on G2.com.

Recommendations to others considering Docsie:

This is arguably one of the easiest platforms to use for a variety of different
sorts of users, but it also offers a sufficient number of features for expert
users. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

We built engineering knowledge bases to eliminate some of the back-and-forth
communication with our engineering teams and our stakeholders, saving my
technical writing teams time, as well as helping us determine more accurate
information from the start to share with them collectively. Review collected by
and hosted on G2.com.

View on G2
Verified User in Utilities
12 Oct 2021

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

Recommendations to others considering Docsie:

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2
4.8
4.8 out of 5

Nora D.
20 Feb 2023
Cyber Security Business Analyst
Enterprise(> 1000 emp.)
What do you like best about Docsie?

As an IT professional, I highly appreciate the functionality of linking and
categorizing documents provided by our documentation company. The ability to
consolidate essential information and processes in a single location accessible
by both new and existing team members is invaluable. Our team has utilized
Docsie to store critical materials such as handbooks, onboarding information,
and best practices for effective collaboration. Moreover, we use it to maintain
a team recognition log, which has proven to be an efficient tool for
acknowledging team members' contributions. Overall, this documentation company
has provided us with a powerful tool for knowledge management and streamlined
our workflows. Review collected by and hosted on G2.com.

What do you dislike about Docsie?

The current absence of a method to sign off on Docsie documents in our document
management system has created a challenge for our team. For our department, it
is imperative to have a streamlined and efficient process to sign off on crucial
documents, such as our handbook. However, due to the absence of this feature, we
have had to resort to creating workarounds, such as using Docsie, to sign off on
documents. While this workaround has proven effective, it is not an ideal
solution for our team's documentation needs. We strongly urge our documentation
company to consider implementing a robust feature for signing off on Docsie
documents to enhance our document management process. Review collected by and
hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

I appreciate the comprehensive support provided by our documentation company.
The platform has enabled seamless communication and sharing of processes across
our team while streamlining onboarding for new hires. It has also allowed us to
efficiently share procedures and benefits while providing support to our
leadership team. Overall, the platform has proven to be a valuable tool in
enabling effective communication and documentation processes, essential to the
success of our organization. Review collected by and hosted on G2.com.

View on G2
Nora D.
20 Feb 2023

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Jose T.
28 Feb 2023
Business System Analyst
Enterprise(> 1000 emp.)
What do you like best about Docsie?

I find Docsie to be a valuable tool due to its highly adaptable page layout and
diverse range of functions available. With such flexibility, the possibilities
for content creation are virtually limitless Review collected by and hosted on
G2.com.

What do you dislike about Docsie?

I have observed that the tool still lacks some flexibility, particularly in
terms of rearranging pages by dragging and dropping them into different
subtopics. Being able to reorder pages in this way would provide a greater level
of adaptability and improve our ability to oorganise our documentation
effectively Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

I highly recommend Docsie as a useful tool for creating company documentation.
However, it's worth noting that I have used a competing platform, Notion, which
offers a simpler interface with more intuitive navigation. Notion allows users
to drag and drop pages for easy reordering and also makes it easier to locate
pages. Review collected by and hosted on G2.com.

View on G2
Jose T.
28 Feb 2023

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What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Verified User in Financial Services
6 Nov 2022
Enterprise(> 1000 emp.)
What do you like best about Docsie?

Docsie has robust feature sets that helps us really get a cutting edge over all
our client-side documentation. Docsie allows us to also password project our
docs, provide our clients with documentation in different languages and enhance
our documentation creation workflow and the end result! Review collected by and
hosted on G2.com.

What do you dislike about Docsie?

There is a bit of on ramping/training, which meant we had to learn all the
features that Docise has to offer and there are alot! But once he got the hang
of the platform, creating docs became a breaze! Review collected by and hosted
on G2.com.

What problems is Docsie solving and how is that benefiting you?

Our documentation for clients was a mess! We had countless un organized PDF's
scattered across multiple projects and teams and Docsie helped us create a
knowledge base to control how we process, create and share docs. Review
collected by and hosted on G2.com.

View on G2
Verified User in Financial Services
6 Nov 2022

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What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Oren S.
11 Aug 2022
Account Manager
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

Flexible platform that is capable of lot custom features including images,
dynamic content and complex nesting of our detailed datasheets. The best part is
the team that supports Docise. They are responsive, professional and able to
take our input and turn it into results that will help our customers with
comprehensive, well organized documentation. Review collected by and hosted on
G2.com.

What do you dislike about Docsie?

No major complaints. They are honest about their capabilities and they go above
and beyond to earn your business and help you become self sufficient on the
platform Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

We needed to update our website to a more modern platform but we still needed to
present our complex documentation for LabJack.com so that our engineers can find
and access the info with a few clicks and simple navigation. Docsie to the
rescue! Review collected by and hosted on G2.com.

View on G2
Oren S.
11 Aug 2022

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Verified User in Information Technology and Services
2 May 2022
Enterprise(> 1000 emp.)
What do you like best about Docsie?

The framework is fantastic. The features are amazing, such as the option to turn
an item to stale, add custom CSS, and download articles. They're a young
organisation that values customer feedback. Every new feature is something I
eagerly anticipate! Review collected by and hosted on G2.com.

What do you dislike about Docsie?

Every now and then there are minor issues with new releases for the application
but overall we have a great experience with Docsie! Review collected by and
hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

A whole bunch of problems occurred before we used Docsie! Our documenttion
before Docsie was a mess! we had documentation in emails (PDF's) our SharePoint
was out of date, creating and changing docs was problematic. Docsie solved all
of our documentation issues with its solutions. Review collected by and hosted
on G2.com.

View on G2
Verified User in Information Technology and Services
2 May 2022

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

Every now and then there are minor issues with new releases for the application
but overall we have a great experience with Docsie! Review collected by and
hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Verified User in Information Technology and Services
5 May 2022
Enterprise(> 1000 emp.)
What do you like best about Docsie?

I like how simple it was to set up, how soon our staff was able to begin
generating help documentation, and how easily it can be integrated with our live
chat platform. Their crew is very responsive to inquiries and a pleasure to work
with. I strongly advise you to look into them if you are looking for a knowledge
base solution. Review collected by and hosted on G2.com.

What do you dislike about Docsie?

There is nothing I hate about it, however, more connection with our live chat
platform would be fantastic! But they are making their own chat! Review
collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

Improved onboarding for our users, as well as the ability to simply share
content through chat. Review collected by and hosted on G2.com.

View on G2
Verified User in Information Technology and Services
5 May 2022

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

There is nothing I hate about it, however, more connection with our live chat
platform would be fantastic! But they are making their own chat! Review
collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

Improved onboarding for our users, as well as the ability to simply share
content through chat. Review collected by and hosted on G2.com.

--------------------------------------------------------------------------------

View on G2

Verified User in Information Technology and Services
12 Mar 2022
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

Docsie's new interface is completely functional for all of the tasks we need it
to do. It is very durable and enables seamless communication with our team. It
works swiftly and simply for the development of documentation from start to
finish. Review collected by and hosted on G2.com.

What do you dislike about Docsie?

It will take some time to get familiar with all of the features. There are
several features, Docsie is robust, and we like it for this reason; nonetheless,
there is a little learning curve. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

Docsie is used for client-side documentation in our company. It is simple to
edit and duplicate articles in the event that you need to make last-minute
modifications. Additionally, it automatically translates documentation and has a
plethora of capabilities and plug-ins. Review collected by and hosted on G2.com.

View on G2
Verified User in Information Technology and Services
12 Mar 2022

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Verified User in Information Technology and Services
15 Feb 2022
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

A fantastic and dependable knowledge base tool with a generous amount of options
to choose from. The functionality and the behaviour are simple to comprehend.
The assistance provided by the customer success team is really appreciated.
Review collected by and hosted on G2.com.

What do you dislike about Docsie?

I have noticed that once they release new features, every now and then, there
are kinks. However, they are really quick to fix them and have everything
functional. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

It is necessary to have proper documentation for both our internal team and for
external members of the company. We were able to minimise the amount of
escalation requests from consumers as a result of adopting Docsie into our
documentation workflow. Review collected by and hosted on G2.com.

View on G2
Verified User in Information Technology and Services
15 Feb 2022

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Verified User in Financial Services
27 Mar 2022
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

View on G2
Verified User in Financial Services
27 Mar 2022

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Shannon R.
10 Aug 2021
Senior Business Analyst
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

What do you dislike about Docsie?

There is a learning curve for some features and some customization required dev
work on our side. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

Additionally, we've been using it more and more to create internal SOP's and
project-specific documentation. Review collected by and hosted on G2.com.

View on G2
Shannon R.
10 Aug 2021

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

There is a learning curve for some features and some customization required dev
work on our side. Review collected by and hosted on G2.com.

What problems is Docsie solving and how is that benefiting you?

Additionally, we've been using it more and more to create internal SOP's and
project-specific documentation. Review collected by and hosted on G2.com.

--------------------------------------------------------------------------------

View on G2

Verified User in Utilities
12 Oct 2021
Small-Business(50 or fewer emp.)
What do you like best about Docsie?

What do you dislike about Docsie?

Recommendations to others considering Docsie:

What problems is Docsie solving and how is that benefiting you?

View on G2
Verified User in Utilities
12 Oct 2021

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

Recommendations to others considering Docsie:

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2
4.8
4.8 out of 5

Nora D.
20 Feb 2023
Cyber Security Business Analyst
Enterprise(> 1000 emp.)
What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

View on G2
Nora D.
20 Feb 2023

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Jose T.
28 Feb 2023
Business System Analyst
Enterprise(> 1000 emp.)
What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

View on G2
Jose T.
28 Feb 2023

--------------------------------------------------------------------------------

What do you like best about Docsie?

What do you dislike about Docsie?

What problems is Docsie solving and how is that benefiting you?

--------------------------------------------------------------------------------

View on G2

Get started with our powerful features

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Keep track of the different versions people are working with.

Integrations

Enables creation of simple one-to-one workflows with just a few clicks.

Analytics

Display the data in a layout that catches your visitors' attention and views per
page

Generative AI

Improve your capabilities for content creation and knowledge management.

Dynamic Knowledge Portals

Docsie Chatbot in Action

Manage multiple projects

Configure localization options

Other features at your service

API Documentation

AI Ghost Translation

Vocabulary manager

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Content Localization

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READ OUR BLOGS

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WATCH OUR TUTORIAL VIDEOS

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How-to transform a line of text to become a section header within articles

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How-to add a direct link to any headers within article

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Switch a draft article to published state within Docsie

Published 3 weeks ago

Switch a published article to draft state within Docsie

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Remove an user account from your workspace

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Attach comments to specific text in article

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Add and manage comments in an article

Published 2 weeks ago

Refresh existing web portal deployment on Docsie

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Edit details of an existing workspace

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