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Submission: On November 25 via manual from US — Scanned from CA
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MENU
* MATTRESSES
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* PUFFY VS
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EARLY BLACK FRIDAY SALE: $1,350 IN SAVINGS
CODE: EARLYFRIDAY
EARLY BLACK FRIDAY SALE
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PUFFY RETURNS
We believe in the quality of our products and in helping you find your perfect
comfort match. That’s why every Puffy product includes a 100% money-back
guarantee and a 101-night sleep trial.
Try your award-winning Puffy product at home for 101 nights.* If you’re not
convinced it’s the best fit for you, simply get in touch with the Puffy Support
Team to return your product for a full refund.
RETURN YOUR PUFFY PURCHASE IN 3 EASY STEPS.
1
Request return.
Email support@puffy.com with your order number.
2
Return item.
The support team will arrange your product return.
3
Receive refund.
Once the return is complete you’ll receive a full refund.
To reduce waste and benefit those in need, we donate returned mattresses to
leading non-profits and
charities wherever possible. Learn more.
Is there an adjustment period with a Puffy mattress?
We recommend giving your body at least 14 nights to adjust to Puffy’s superior
support and comfort, but a full 30 nights allows you to experience the full
benefits. If you’re still not convinced, return your mattress for a full refund
as part of our 101-night sleep trial.
Does the 101-night sleep trial apply to bed frames and accessories?
The 101-night sleep trial extends to every single product in the Puffy
collection. If it’s not your ideal comfort match, return your bed frame or
bedding accessory for a full refund.
DISCOVER PUFFY
Puffy return policy terms.
* *You must try your Puffy mattress for a minimum of 14 nights before we can
process a refund.
* The Puffy mattress return policy is limited to a lifetime maximum of two
returns per household.
* Returns must be exercised directly with Puffy no later than the 101st day
following delivery.
* Returning free accessories included with mattress purchases are not required.
* We can only accept returns of unopened items to our facility. Contact
support@puffy.com for a return shipping label.
* Opened items must be donated before we can issue a refund.
* Puffy can arrange home pick-up for charity donations of all mattresses,
smart bed sets, the Serenity Adjustable Base, and the Sterling Bed Frame.
You can also choose to organize the donation of these products yourself.
Contact support@puffy.com to start a return.
* For all other products, including the Midnight Foundation and bedding
items, you need to organize the donation or home pick-up. We can guide you
in arranging a donation to a charity of your choice. Contact
support@puffy.com to start a return.
* If you donate items yourself, all you will need is a donation receipt to
receive a full refund.
* Puffy's 101-night sleep trial and return policy applies only to original
purchasers of genuine Puffy products purchased directly from the website at
puffy.com.
WHY SLEEPERS FIND THE PUFFY RETURN PROCESS
QUICK AND EASY.
“The purpose of this review is to let you know how professional, responsive, and
courteous the Puffy staff was in handling my return… know the company stands
behind their products and their guarantees.”
Jim W.
“I contacted Puffy about returning the mattress. They promptly contacted me back
2 hours later with instructions on how to get my refund… Very professional,
upstanding business practices, and I couldn't be happier with how easy they are
to work with.”
Joe
“Unfortunately, my husband's back isn't the best, and we needed to return the
mattress for a firmer one. Puffy immediately replied to my email, sent me
instructions for our return, set up a pickup time, and refunded me my FULL
payment amount within minutes of pick up.”
Kristin C.
READ MORE REVIEWS
Free shipping.
In 1-2 days.
1
Start your sleep trial, fast. We dispatch your purchase in 1 - 2 days.
2
Enjoy 101 risk-free nights of cloudlike comfort.
If you're not 100% in love, we'll help you organize your free return and give
you a full refund.
SHOP AWARD WINNERS
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with a specialist.
Call +1 (800) 430-8380
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WHEN TO REACH US
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