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Submitted URL: http://asapp.com/
Effective URL: https://www.asapp.com/
Submission: On June 08 via manual from CA — Scanned from CA
Effective URL: https://www.asapp.com/
Submission: On June 08 via manual from CA — Scanned from CA
Form analysis 2 forms found in the DOM
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<div fs-cc="close" class="fs-cc-prefs_close" role="button" tabindex="0">
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<div class="fs-cc-prefs_title">Privacy Preference Center</div>
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<div class="fs-cc-prefs_text">When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and
personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories
may impact your experience on the website.</div>
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<div class="fs-cc-prefs_space-medium">
<a fs-cc="deny" href="#" class="fs-cc-prefs_button fs-cc-button-alt w-button" role="button" tabindex="0">Reject all cookies</a><a fs-cc="allow" href="#" class="fs-cc-prefs_button w-button" role="button" tabindex="0">Allow all cookies</a></div>
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<div class="fs-cc-prefs_text">These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising
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<div class="fs-cc-prefs_text">These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with
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<div class="fs-cc-prefs_text">These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that
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<div class="fs-cc-prefs_buttons-wrapper"><a fs-cc="submit" href="#" class="fs-cc-prefs_button w-button" role="button" tabindex="0">Confirm my preferences and close</a></div><input type="submit" data-wait="Please wait..."
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</form>Text Content
Join us on June 20th for our next webinar: Is Your CX Chat Platform Sinking? Platform View All A fully conversational generative AI voice and chat agent. Address agent productivity, low digital adoption, and insights limitations. Transcribe every call with the world's most accurate speech-to-text technology. Automate call summaries for all your customer interactions. Improve agent productivity with automated responses. Watch the GenerativeAgent™ Launch Event GenerativeAgent™, a fully conversational generative AI voice and chat agent that you can trust to represent your brand, has arrived. Get the livestream of our launch event here. Learn more > ResultsSolutions Resources View All Events Blog Webinars eBooks Podcasts Patents Research Papers Documentation Transcription and Summarization solutions are not only the foundation of CX intelligence; they are a foundational capability for your AI strategy as well, so you better choose the right ones. This guide is here to help. Learn more > Company Overview In the News Careers Watch the GenerativeAgent™ Launch Event GenerativeAgent™, a fully conversational generative AI voice and chat agent that you can trust to represent your brand, has arrived. Get the livestream of our launch event here. Learn more > Book a Demo GENERATIVEAGENT™ IS HERE Automate what was previously impossible to automate with our fully conversational generative AI voice and chat agent. Book a Demo Meet GenerativeAgent™ PURPOSE-BUILT GENERATIVE AI FOR THE UNIQUE NEEDS OF CX Increase agent productivity Increase CSAT with delightful automation Improve compliance Automate business intelligence TRANSFORMATIONAL RESULTS FOR CX ASAPP ENABLES A COST-EFFICIENT WAY TO DELIVER EXCELLENT CUSTOMER SERVICE AT SCALE. DIGITAL TRANSFORMATION DELIVERED “ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.” - Ian Deason, SVP Customer Experience, JetBlue Generative Automation Delight your customers and save operational budget with generative automation as capable as a Tier 1 agent. Agent Augmentation Reduce AHT, improve agent retention and increase CSAT with real-time AI assistance for knowledge base answers, workflow guidance, and task completion Interaction Intelligence Extract valuable information from 100% of your interactions for insights to further increase automation, improve productivity, and drive customer satisfaction Increase productivity, seize revenue opportunities, and improve compliance Explore ASAPP AI Solutions REAL, TRANSFORMATIONAL RESULTS 61% Augmentation Rate in 30 Days F500 Insurance Company ↓25% Reduction in ACW F100 Retailer ↓8.6% Decrease in AHT Top Satellite TV Company ↑14% Increase in CSAT F500 Telco ↑127% Increase in throughput US Airline ↑45% Increase in NPS scores Global Network Operator View Results RESOURCES AND NEWS Button Browse Blog Good summaries are essential to a well-run CX organization. Explore what summaries are, what makes a good summary, and why they are invaluable for modern CX organizations. The 5 CX AI trends for 2024 - new generative AI bots, technology blended with the human touch, and how it will deliver transformational business value. Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights. ASAPP Chief Scientist Ryan McDonald on why effective agent augmentation requires Agent Models versus Language Models Average Handle Time (AHT) is a key contact center metric that measures the average time of a customer interaction. In this blog we show you how to calculate & discuss impacts reducing AHT can have. To deliver exceptional customer experiences at scale, it's critical to recognize the indispensability of accurate, fast, automated transcription. This foundational capability empowers contact centers to make well-informed decisions, boost operational efficiency, and provide unmatched customer satisfaction. Excellent, automatic transcription is mission-critical for digital CX transformation. This article walks you through everything you need to look for to ensure you are building the best foundation for your contact center. The importance of highly accurate, fast, and automated transcription cannot be overstated. It enables organizations to unlock invaluable insights from customer interactions and is the bedrock for effectively leveraging AI technologies. We are thrilled to announce a revolutionary new product, GenerativeAgent™, which automates what was previously impossible to automate with our fully conversational generative AI voice and chat agent. Customers change fast. Contact centers don’t. That’s precisely where summarizations can help. The integration of generative AI summarization solutions into customer experience strategies represents a transformative leap forward for the CX industry. Here’s what to consider when choosing a summarization solution that aligns with your needs. The insights gained from a modern transcription + summary solution are invaluable in shaping your broader AI strategy. They provide a blueprint for identifying which areas of your business can benefit most from AI, helping to prioritize future projects. This strategic approach ensures that each step of your AI journey is aligned with your business objectives, maximizing the return on your AI investments. Creating effective and insightful summaries of customer interactions is essential but it’s not easy to do. Read the top 8 things standing in your way. Good summaries are essential to a well-run CX organization. Explore what summaries are, what makes a good summary, and why they are invaluable for modern CX organizations. The 5 CX AI trends for 2024 - new generative AI bots, technology blended with the human touch, and how it will deliver transformational business value. Contact centers are goldmines of market information, see how AutoSummary elevates actionable insights. ASAPP Chief Scientist Ryan McDonald on why effective agent augmentation requires Agent Models versus Language Models Average Handle Time (AHT) is a key contact center metric that measures the average time of a customer interaction. In this blog we show you how to calculate & discuss impacts reducing AHT can have. To deliver exceptional customer experiences at scale, it's critical to recognize the indispensability of accurate, fast, automated transcription. This foundational capability empowers contact centers to make well-informed decisions, boost operational efficiency, and provide unmatched customer satisfaction. Excellent, automatic transcription is mission-critical for digital CX transformation. This article walks you through everything you need to look for to ensure you are building the best foundation for your contact center. The importance of highly accurate, fast, and automated transcription cannot be overstated. It enables organizations to unlock invaluable insights from customer interactions and is the bedrock for effectively leveraging AI technologies. * * * * * * * * * * * * Browse Blog PRIVACY IS IN OUR DNA ASAPP prioritizes data privacy in all of our services, catering to highly regulated industries and stringent privacy demands. We embed privacy measures in our product development, redact sensitive conversational data with state of the art redaction services and enforce data management and retention. Data Protection and Encryption Identity and Access Controls Incident Response Auditing and Logging Application and Infrastructure Security Network Security Security and Privacy Engineering Privacy and Regulation Compliance Redaction Independent Testing and Verification Third Party Vendor Compliance Employee Training Learn more ASAPP CAN HELP YOU SAVE $$$ Calculate Your Savings Let's Talk READY TO END BAD SERVICE? ASAPP builds generative AI for the world’s largest contact centers delivering delightful automation and tools to make agents more productive. Transform your enterprise with generative AI • Optimize and grow your CX • Transform your enterprise with generative AI • Optimize and grow your CX • GET ON THE LIST Submit Thank you for subscribing. Watch your email for the next edition of the ASAPP CX Insights digest. Oops! Something went wrong while submitting the form. Careers Contact © ASAPP, INC. PRIVACY POLICY Security & Trust patent notice documentation We are using cookies to give you the best experience on our website. See our Cookie Notice to find out more. PreferencesDeny Deny Accept Accept Privacy Preference Center When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. Reject all cookiesAllow all cookies Manage Consent Preferences by Category Essential Always Active These items are required to enable basic website functionality. Marketing Essential These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. Personalization Essential These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Analytics Essential These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor. Confirm my preferences and close